Administrative Skills Diploma

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Overview Would you like a profitable career with room for progression? If the answer is ‘yes’ then Study365 has the …
  • Overview
  • Course accessibility
  • Course Speciality
  • Who is it for?
  • Course Description
  • Method of Assessment
  • Certification
  • Entry Requirements
  • Career Path

Would you like a profitable career with room for progression? If the answer is 'yes' then Study365 has the perfect opportunity. The Diploma in Administrative Skills provides the following benefits:

  • It can enhance your CV;
  • Improve your skills irrespective of having some experience or starting;
  • Providing a positive impression to employers in having professional training;
  • And showing that you can provide administrative support to the highest standard.
  • Our courses are online;
  • So you can work through the course at your speed and in your own home;
  • The course material is direct;
  • It adapts to fit in with your lifestyle;
  • A programme by experts within the industry;
  • The course gives accurate information;
  • And it's up-to-date and easy to understand.
  1. First, it includes narrative e-Learning modules;
  2. Second, Interactive quizzes;
  3. Third, Tests (exams);
  4. Fourth, deliver the course through a system. It will provide you with unlimited access;
  5. Fifth, providing effective support services and study materials;
  6. Sixth we will build your confidence so you can secure your qualification.

This course is for learners at all levels. These people hope to work in an office role. Else, are those who have some experience working in an office.

This is a detailed online training course. It's designed to cover key topics listed under the curriculum. The course includes 150 guided learning hours.

At the end of the course, learners will take an online test. This is after completing each module. The exam will include multiple-choice questions. The results are marked online. Thus, you will receive an instant grade. It will show whether you have passed the course.

Successful candidates will receive a Diploma. This is on 'Administrative Skills'.

  • Learners must be over the age of 16;
  • Must have a basic knowledge of the English;
  • Numeracy;
  • Literacy;
  • And IT.

There are different paths open to you with this qualification. After completing this course you could get employed as:

  • A Personal Assistant;
  • A Secretary;
  • A Legal Secretary;
  • An Office Admin;
  • An Office Assistant;
  • An Office Manager;
  • Or An Executive Assistant.

As you can see, there are many career options open to you. They are all positions with room for progression. You can start working after your qualification. Through experience, you can obtain the post of manager. It's simple as that!

Course Curriculum

Getting Started
E Certificate Download Guide 00:00:00
1. JOB FUNCTIONS AND DESCRIPTION OF A SECRETARY/ AND PA
Job functions and Description of a Secretary/ PA
2. DIARY MANAGEMENT
Diary Management
Diary and Time Management with Outlook 2007 01:26:00
Diary and Time Management with Outlook 2016 00:00:00
3. BUSINESS REPORTS AND LETTER WRITING
Business Writing Skills
Introduction to Business Report Writing 00:29:00
Exploring Reports 00:34:00
How to Prepare for Writing 00:51:00
Exercise Files: Business Report Writing
3.1: Business Writing
Business Writing
3.2: Collaborative Business Writing
Collaborative Business Writing
3.3: Proposal Writing
Proposal Writing
3.4: Business Ethics
Business Ethics
4. E-MAILS WRITING TIPS
Introduction to Effective Email Writing 00:25:00
Writing Email Messages 00:22:00
Email Manners 00:25:00
5. HANDLING CONFIDENTIAL DOCUMENTS
Handling Confidential Documents
6. SUCCESSFUL MEETING MINUTES
Taking Minutes 00:23:00
6.1: Meeting Management
Meeting Management
7. NOTE TAKING
Note Taking 00:40:00
Exercise Files: Note Taking
8. DATA MANAGEMENT, RECORD KEEPING AND FILING
Data Management & Record Keeping
9. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS
Appointment Booking and Arrange an Interview 00:12:00
10. DELIVERING POSTAL MAIL
Delivering Postal Mail 00:33:00
11. DICTATING
Dictating 01:09:00
12. CUSTOMER SERVICE AND TELEPHONE HANDLING SKILLS
Customer Service Basics Over the Phone
Get the facts- ask the right questions
Discuss Solutions- learning to listen
Dealing with difficult customers 00:20:00
Developing Inbound & Outbound Telephone Skills
Hot Telephone Tips 00:12:00
Handling Complaints and Difficult customers
12.1: Telephone Etiquette
Telephone Etiquette
13. ORGANISING A MEETING
Organising a Meeting 00:00:00
Exercise Files: Organising Meeting
14. BOOKKEEPING
Introduction to Accounting 00:33:00
Financial & Managerial Accounting 00:00:00
Taxes 00:25:00
15. INVOICING/PETTY CASH
Invoicing and Petty cash
16. DOCUMENT PROOFREADING
Document Proofreading
17. QUICKBOOKS FOR PAYROLL MANAGEMENT
Introduction to QuickBooks 00:18:00
Setting up the Employee Payroll 00:40:00
Running the Payroll 00:29:00
Exercise Files: QuickBooks for Payroll Management
18. TIPS FOR SPEED READING
Tips for Speed Reading 00:07:00
19. CREATING AN EFFECTIVE CV AND COVER LETTER
Business Resumes & Job Applications
How to Gather Information for Your CV 00:32:00
Write your CV 00:37:00
CV Writing Tips and Layouts 00:33:00
Different CV Formats 00:47:00
Saving a CV to Different Formats and Online CV Banks 00:34:00
Finishing Your CV 00:21:00
Exercise Files: Creating an Effective CV
20. TIME MANAGEMENT
Introduction to Time Management 00:22:00
Fundamentals of Productivity 00:35:00
How to Use Your Calendar Effectively 00:31:00
Setting up Priorities and Schedule 00:37:00
Timer Budgeting 00:44:00
Exercise Files: Time Management
20.1: Event Planning
Event Planning
21. MOTIVATING EMPLOYEES
Motivating Employees 00:24:00
22. TYPING SPEED DEVELOPMENT
Effective Typing 00:00:00
22.1: Administrative Procedure
Administrative Procedure
23. MICROSOFT WORD
Introduction to Microsoft Word 00:01:00
First Step to MS Word 00:31:00
Text Editing & Formatting 00:44:00
Formatting Paragraph and Pages 00:48:00
Creating Styles, Themes, Number and Bullets 00:39:00
Columns & Tables 01:33:00
Macros and Proofing 00:33:00
Sharing and Reviewing Documents 00:27:00
Modify Word Document 00:15:00
Exercise Files: Microsoft Word 2016
24. MICROSOFT EXCEL
Getting Started with Microsoft Excel 00:42:00
Data Entering 00:24:00
Creating Formulas and Functions 00:41:00
Formatting 01:02:00
IF, VLOOKUP, and Power Functions, Security & Sharing 00:51:00
Data Management, Data Analysis Tools 01:20:00
PivotTables & Macros 01:21:00
Exercise Files: Microsoft Excel 2016
25. MICROSOFT POWERPOINT
Getting Started with Microsoft PowerPoint 00:10:00
Working with Presentations & Slides 00:37:00
Adding Pictures & Contents to Slides 00:46:00
Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides 00:39:00
Preparing & Delivering the Presentation 00:26:00
Reusing and Sharing Presentations 00:20:00
Exercise Files: Microsoft PowerPoint 2016
26. MICROSOFT OUTLOOK
Getting Started with Outlook 00:08:00
Adding and Connecting Accounts, Reading & Organizing Mails 01:02:00
Creating and Sending Mail, Creating and Working with People 00:44:00
Working with Delegates & Calendars 00:40:00
Creating Tasks and Notes, Working with Outlook Data 00:13:00
27. Accounting and Bookkeeping
Introduction to Basic Accounting 00:33:00
Financial Accounting 00:55:00
Managerial Accounting 00:51:00
Income Taxes 00:25:00
Introduction and Review the Financial Statements 00:22:00
Bookkeeping Process 00:20:00
Transaction and Accounting Equation 00:22:00
The General Ledger 00:21:00
28. Bookkeeping
Bookkeeping
29. Budgets & Financial Reports
Budgets & Financial Reports
30. Communication Fundamentals
Introduction to Communication Fundamentals 00:40:00
Adapting to Audience and Build Trust 00:57:00
Managing Communication Challenges 00:25:00
31. Communication Strategy
Communication Strategies
32. Emotional Intelligence
Introduction to Emotional Intelligence 00:17:00
Developing Self Awareness & Self-Regulation 00:36:00
Building Awareness with Others 00:19:00
Building Relationship 00:31:00
Exercise Files- Emotional Intelligence
33. Administrative Human Resources Fundamentals
Introduction to Administrative HR 00:13:00
Administrative Duties 00:19:00
Recruitment and Selection 00:25:00
Employee Performance Management 00:27:00
34. Employee Recruitment
Employee Recruitment
35. Leadership Essentials
Understanding Leadership- 00:22:00
Set a Solid Foundation and Direction 00:25:00
Motivate Commitments 00:31:00
Drive for Results 00:21:00
Develop Yourself 00:22:00
Exercise Files- Leadership Essentials
36. MANAGEMENT ESSENTIALS
Understanding Management 00:23:00
Managing People & Performance 01:09:00
Managing the Business Environment 00:35:00
Leading Up and Down the Organisation 00:20:00
How to Create Strong Teams 00:15:00
Motivating Your Team 00:21:00
Enhance Your Career and Communication 00:15:00
Leading Change 00:22:00
Motivating Employees 00:24:00
Building a Better Office 00:22:00
Planning Team Building Retreat 00:16:00
Managing Different Types of Employees 00:24:00
Communicating Ideas 00:18:00
Working on Projects 00:21:00
Improving Yourself 00:23:00
Embracing Self Improvement 00:19:00
Reducing Friction 00:21:00
Creativity & Innovation 00:22:00
Exercise Files- Management Essentials
37. Safety in the Work Place
Safety in the Work Place
Mock Exam
Mock Exam : Administrative Assistant Diploma 00:50:00
Final Exam
Exam : Administrative Assistant Diploma 00:50:00
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