Business Skills Diploma
4.7( 11 REVIEWS )
495 STUDENTS
Could you be a business tycoon? Business Administration qualification is aimed at individuals hoping to develop and gain formal recognition …
Could you be a business tycoon?
Business Administration qualification is aimed at individuals hoping to develop and gain formal recognition of their competence in working as a supervisor, team leader or manager. During the course, we provide an overview of management as a whole, so it is ideal for anyone who would like to build managerial skills.
This course covers everything, including principles of business, essentials of leadership, managing personnel, and professional development. You will also learn how to manage team performance within a business, which is a vital skill for anyone looking to climb the ladder. Learn basic administrative tasks and progress to higher level support skills, this qualification include a wide range of units to meet the needs of both learners and employers.
Learning with Study365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.
- Who is it for?
- Course Description:
- Method of Assessment:
- Certification:
- Entry Requirements:
- Career Path:
- This course is ideally suited to anyone hoping to establish a business or work in a managerial role in any sector.
This Diploma is comprehensive and designed to cover the key areas listed under the curriculum. This course has been designed for 150 guided learning hours.
At the end of the course, learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.
Successful candidates will be awarded a Diploma in "Business Skills”.
- Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.
There are different paths in which your career could develop.
Business and Administration can help you succeed in a support role in any size or type of organisation.
These roles include:
- Secretary
- Receptionist
- Office Administrator
- Personal Assistant
- Office supervisor
- Team leader
- Office Manager
Course Curriculum
| Getting Started | |||
| E Certificate Download Guide | 00:00:00 | ||
| 1. Communication Fundamentals | |||
| Introduction to Communication Fundamentals | 00:40:00 | ||
| Adapting to Audience and Build Trust | 00:57:00 | ||
| Managing Communication Challenges | 00:25:00 | ||
| 2. Team Working | |||
| Great Team | 00:28:00 | ||
| Your Responsibility in the Team | 00:32:00 | ||
| How to Become a Better Team | 00:08:00 | ||
| 2.1: Planning and Problem Solving | |||
| Planning and Problem Solving | 00:45:00 | ||
| 2.2: Safety in the Work Place | |||
| Safety in the Work Place | |||
| 3. BUSINESS REPORTS AND LETTER WRITING | |||
| Business Writing Skills | |||
| Introduction to Business Report Writing | 00:29:00 | ||
| Exploring Reports | 00:34:00 | ||
| How to Prepare for Writing | 00:51:00 | ||
| Exercise Files: Business Report Writing | |||
| 3.1: Business Writing | |||
| Business Writing | |||
| 3.2: Collaborative Business Writing | |||
| Collaborative Business Writing | |||
| 3.3: Proposal Writing | |||
| Proposal Writing | |||
| 3.4: Business Ethics | |||
| Business Ethics | |||
| 4. E-MAILS WRITING TIPS | |||
| Introduction to Effective Email Writing | 00:25:00 | ||
| Writing Email Messages | 00:22:00 | ||
| Email Manners | 00:25:00 | ||
| 5. Organisational Skills | |||
| Organisational Skills | |||
| 6. Leadership Fundamentals | |||
| Understanding Leadership- | 00:22:00 | ||
| Set a Solid Foundation and Direction | 00:25:00 | ||
| Motivate Commitments | 00:31:00 | ||
| Drive for Results | 00:21:00 | ||
| Develop Yourself | 00:22:00 | ||
| Exercise Files- Leadership Essentials | |||
| 7. NOTE TAKING | |||
| Note Taking | 00:40:00 | ||
| Exercise Files: Note Taking | |||
| 8. DATA MANAGEMENT, RECORD KEEPING AND FILING | |||
| Data Management & Record Keeping | |||
| 9. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS | |||
| Appointment Booking and Arrange an Interview | 00:12:00 | ||
| 10. DELIVERING POSTAL MAIL | |||
| Delivering Postal Mail | 00:33:00 | ||
| 11. DICTATING | |||
| Dictating | 01:09:00 | ||
| 12. CUSTOMER SERVICE AND TELEPHONE HANDLING SKILLS | |||
| Customer Service Basics Over the Phone | |||
| Get the facts- ask the right questions | |||
| Discuss Solutions- learning to listen | |||
| Dealing with difficult customers | 00:20:00 | ||
| Developing Inbound & Outbound Telephone Skills | |||
| Hot Telephone Tips | 00:12:00 | ||
| Handling Complaints and Difficult customers | |||
| 12.1: Telephone Etiquette | |||
| Telephone Etiquette | |||
| 13. ORGANISING A MEETING | |||
| Organising a Meeting | 00:00:00 | ||
| Exercise Files: Organising Meeting | |||
| 14. BOOKKEEPING | |||
| Introduction to Accounting | 00:33:00 | ||
| Financial & Managerial Accounting | 00:00:00 | ||
| Taxes | 00:25:00 | ||
| 15. INVOICING/PETTY CASH | |||
| Invoicing and Petty cash | |||
| 16. DOCUMENT PROOFREADING | |||
| Document Proofreading | |||
| 17. QUICKBOOKS FOR PAYROLL MANAGEMENT | |||
| Introduction to QuickBooks | 00:18:00 | ||
| Setting up the Employee Payroll | 00:40:00 | ||
| Running the Payroll | 00:29:00 | ||
| Exercise Files: QuickBooks for Payroll Management | |||
| 18. TIPS FOR SPEED READING | |||
| Tips for Speed Reading | 00:07:00 | ||
| 19. CREATING AN EFFECTIVE CV AND COVER LETTER | |||
| Business Resumes & Job Applications | |||
| How to Gather Information for Your CV | 00:32:00 | ||
| Write your CV | 00:37:00 | ||
| CV Writing Tips and Layouts | 00:33:00 | ||
| Different CV Formats | 00:47:00 | ||
| Saving a CV to Different Formats and Online CV Banks | 00:34:00 | ||
| Finishing Your CV | 00:21:00 | ||
| Exercise Files: Creating an Effective CV | |||
| 20. TIME MANAGEMENT | |||
| Introduction to Time Management | 00:22:00 | ||
| Fundamentals of Productivity | 00:35:00 | ||
| How to Use Your Calendar Effectively | 00:31:00 | ||
| Setting up Priorities and Schedule | 00:37:00 | ||
| Timer Budgeting | 00:44:00 | ||
| Exercise Files: Time Management | |||
| 20.1: Event Planning | |||
| Event Planning | |||
| 21. MOTIVATING EMPLOYEES | |||
| Motivating Employees | 00:24:00 | ||
| 22. TYPING SPEED DEVELOPMENT | |||
| Effective Typing | 00:00:00 | ||
| 22.1: Administrative Procedure | |||
| Administrative Procedure | |||
| 23. MICROSOFT WORD | |||
| Introduction to Microsoft Word | 00:01:00 | ||
| First Step to MS Word | 00:31:00 | ||
| Text Editing & Formatting | 00:44:00 | ||
| Formatting Paragraph and Pages | 00:48:00 | ||
| Creating Styles, Themes, Number and Bullets | 00:39:00 | ||
| Columns & Tables | 01:33:00 | ||
| Macros and Proofing | 00:33:00 | ||
| Sharing and Reviewing Documents | 00:27:00 | ||
| Modify Word Document | 00:15:00 | ||
| Exercise Files: Microsoft Word 2016 | |||
| 24. MICROSOFT EXCEL | |||
| Getting Started with Microsoft Excel | 00:42:00 | ||
| Data Entering | 00:24:00 | ||
| Creating Formulas and Functions | 00:41:00 | ||
| Formatting | 01:02:00 | ||
| IF, VLOOKUP, and Power Functions, Security & Sharing | 00:51:00 | ||
| Data Management, Data Analysis Tools | 01:20:00 | ||
| PivotTables & Macros | 01:21:00 | ||
| Exercise Files: Microsoft Excel 2016 | |||
| 25. MICROSOFT POWERPOINT | |||
| Getting Started with Microsoft PowerPoint | 00:10:00 | ||
| Working with Presentations & Slides | 00:37:00 | ||
| Adding Pictures & Contents to Slides | 00:46:00 | ||
| Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides | 00:39:00 | ||
| Preparing & Delivering the Presentation | 00:26:00 | ||
| Reusing and Sharing Presentations | 00:20:00 | ||
| Exercise Files: Microsoft PowerPoint 2016 | |||
| 26. MICROSOFT OUTLOOK | |||
| Getting Started with Outlook | 00:08:00 | ||
| Adding and Connecting Accounts, Reading & Organizing Mails | 01:02:00 | ||
| Creating and Sending Mail, Creating and Working with People | 00:44:00 | ||
| Working with Delegates & Calendars | 00:40:00 | ||
| Creating Tasks and Notes, Working with Outlook Data | 00:13:00 | ||
| 27. Accounting and Bookkeeping | |||
| Introduction to Basic Accounting | 00:33:00 | ||
| Financial Accounting | 00:55:00 | ||
| Managerial Accounting | 00:51:00 | ||
| Income Taxes | 00:25:00 | ||
| Introduction and Review the Financial Statements | 00:22:00 | ||
| Bookkeeping Process | 00:20:00 | ||
| Transaction and Accounting Equation | 00:22:00 | ||
| The General Ledger | 00:21:00 | ||
| 28. Bookkeeping | |||
| Bookkeeping | |||
| 29. Budgets & Financial Reports | |||
| Budgets & Financial Reports | |||
| 30. Meeting Management | |||
| Meeting Management | |||
| 31. Communication Strategy | |||
| Communication Strategies | |||
| 32. Emotional Intelligence | |||
| Introduction to Emotional Intelligence | 00:17:00 | ||
| Developing Self Awareness & Self-Regulation | 00:36:00 | ||
| Building Awareness with Others | 00:19:00 | ||
| Building Relationship | 00:31:00 | ||
| Exercise Files- Emotional Intelligence | |||
| 33. Administrative Human Resources Fundamentals | |||
| Introduction to Administrative HR | 00:13:00 | ||
| Administrative Duties | 00:19:00 | ||
| Recruitment and Selection | 00:25:00 | ||
| Employee Performance Management | 00:27:00 | ||
| 34. Employee Recruitment | |||
| Employee Recruitment | |||
| 35. MANAGEMENT ESSENTIALS | |||
| Understanding Management | 00:23:00 | ||
| Managing People & Performance | 01:09:00 | ||
| Managing the Business Environment | 00:35:00 | ||
| Leading Up and Down the Organisation | 00:20:00 | ||
| How to Create Strong Teams | 00:15:00 | ||
| Motivating Your Team | 00:21:00 | ||
| Enhance Your Career and Communication | 00:15:00 | ||
| Leading Change | 00:22:00 | ||
| Motivating Employees | 00:24:00 | ||
| Building a Better Office | 00:22:00 | ||
| Planning Team Building Retreat | 00:16:00 | ||
| Managing Different Types of Employees | 00:24:00 | ||
| Communicating Ideas | 00:18:00 | ||
| Working on Projects | 00:21:00 | ||
| Improving Yourself | 00:23:00 | ||
| Embracing Self Improvement | 00:19:00 | ||
| Reducing Friction | 00:21:00 | ||
| Creativity & Innovation | 00:22:00 | ||
| Exercise Files- Management Essentials | |||
| Mock Exam | |||
| Mock Exam : Business Skills Diploma | 00:30:00 | ||
| Final Exam | |||
| Final Exam : Business Skills Diploma | 00:30:00 | ||
