Certificate in Administrative Skills - Level 3
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1643 STUDENTS
Would you like a profitable career with room for progression? If the answer is yes then Study365 has the perfect opportunity. …
Would you like a profitable career with room for progression?
If the answer is yes then Study365 has the perfect opportunity. Whether you have some experience or are just starting out you can dramatically improve your skills and enhance your CV with a Certificate in Administrative Skills – Level 3. This not only proves to employers that you have been professionally trained, it shows that you can provide administrative support to the highest standard.
After successfully completing the Administrative Skills course you could become employed as a Personal Assistant, Secretary, Office Admin, Office Manager or Executive Assistant. As you can see, there will be many career options open to you, and they are all positions with room for progression. Once you are qualified you can start working, and when you have some experience you can work your way up to a managerial position. It’s simple!
Our courses are fully online, so you can work through the course at your own speed and in your own home. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.
This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests, and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence so you can secure your qualification.
This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
- Who is for?
- Course Description:
- Method of Assessment:
- Certification:
- Entry Requirements:
- Career Path:
- This course is suited to learners of all levels hoping to work in an office role (or those who have some experience working in an office).
This course is comprehensive and is designed to cover the topics listed under the curriculum below. This course has been designed for 150 guided learning hours.
At the end of the course, learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.
Successful candidates will be awarded a Certificate in Administrative Skills - Level 3. These are printed on high grade paper embossed with official Study365 or Quality Licence Scheme. It is delivered right to your place in a hard back envelope to keep it in pristine condition.
Option 1 -Quality Licence Scheme
At the Completion of this course successful learners will receive a Certificate of Achievement from Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course) for only £49.
Option 2 -CPD Certificate
Successful learners will receive an Endorsed CPD Accredited Certificate for only £29.
- Learners must be over the age of 16 and must have a basic grasp of the English Language, numeracy, literacy, and ICT.
There are different paths open to you with this qualification.
You can be an:
- Personal Assistant
- Secretary
- Legal Secretary
- Office Admin
- Office Assistant
- Office Manager
- Executive Assistant
Course Curriculum
| 1. JOB FUNCTIONS AND DESCRIPTION OF A SECRETARY/ AND PA | |||
| Job functions and Description of a Secretary/ PA | |||
| 2. DIARY MANAGEMENT | |||
| Diary Management | |||
| Diary and Time Management with Outlook 2007 | 01:26:00 | ||
| Diary and Time Management with Outlook 2016 | 00:00:00 | ||
| 3. BUSINESS REPORTS AND LETTER WRITING | |||
| Business Writing Skills | |||
| Introduction to Business Report Writing | 00:29:00 | ||
| Exploring Reports | 00:34:00 | ||
| How to Prepare for Writing | 00:51:00 | ||
| Exercise Files: Business Report Writing | |||
| 3.1: Business Writing | |||
| Business Writing | |||
| 3.2: Collaborative Business Writing | |||
| Collaborative Business Writing | |||
| 3.3: Proposal Writing | |||
| Proposal Writing | |||
| 3.4: Business Ethics | |||
| Business Ethics | |||
| 4. E-MAILS WRITING TIPS | |||
| Introduction to Effective Email Writing | 00:25:00 | ||
| Writing Email Messages | 00:22:00 | ||
| Email Manners | 00:25:00 | ||
| 5. HANDLING CONFIDENTIAL DOCUMENTS | |||
| Handling Confidential Documents | |||
| 6. SUCCESSFUL MEETING MINUTES | |||
| Taking Minutes | 00:23:00 | ||
| 6.1: Meeting Management | |||
| Meeting Management | |||
| 7. NOTE TAKING | |||
| Note Taking | 00:40:00 | ||
| Exercise Files: Note Taking | |||
| 8. DATA MANAGEMENT, RECORD KEEPING AND FILING | |||
| Data Management & Record Keeping | |||
| 9. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS | |||
| Appointment Booking and Arrange an Interview | 00:12:00 | ||
| 10. DELIVERING POSTAL MAIL | |||
| Delivering Postal Mail | 00:33:00 | ||
| 11. DICTATING | |||
| Dictating | 01:09:00 | ||
| 12. CUSTOMER SERVICE AND TELEPHONE HANDLING SKILLS | |||
| Customer Service Basics Over the Phone | |||
| Get the facts- ask the right questions | |||
| Discuss Solutions- learning to listen | |||
| Dealing with difficult customers | 00:20:00 | ||
| Developing Inbound & Outbound Telephone Skills | |||
| Hot Telephone Tips | 00:12:00 | ||
| Handling Complaints and Difficult customers | |||
| 12.1: Telephone Etiquette | |||
| Telephone Etiquette | |||
| 13. ORGANISING A MEETING | |||
| Organising a Meeting | 00:00:00 | ||
| Exercise Files: Organising Meeting | |||
| 14. BOOKKEEPING | |||
| Introduction to Accounting | 00:33:00 | ||
| Financial & Managerial Accounting | 00:00:00 | ||
| Taxes | 00:25:00 | ||
| 15. INVOICING/PETTY CASH | |||
| Invoicing and Petty cash | |||
| 16. DOCUMENT PROOFREADING | |||
| Document Proofreading | |||
| 17. QUICKBOOKS FOR PAYROLL MANAGEMENT | |||
| Introduction to QuickBooks | 00:18:00 | ||
| Setting up the Employee Payroll | 00:40:00 | ||
| Running the Payroll | 00:29:00 | ||
| Exercise Files: QuickBooks for Payroll Management | |||
| 18. TIPS FOR SPEED READING | |||
| Tips for Speed Reading | 00:07:00 | ||
| 19. CREATING AN EFFECTIVE CV AND COVER LETTER | |||
| Business Resumes & Job Applications | |||
| How to Gather Information for Your CV | 00:32:00 | ||
| Write your CV | 00:37:00 | ||
| CV Writing Tips and Layouts | 00:33:00 | ||
| Different CV Formats | 00:47:00 | ||
| Saving a CV to Different Formats and Online CV Banks | 00:34:00 | ||
| Finishing Your CV | 00:21:00 | ||
| Exercise Files: Creating an Effective CV | |||
| 20. TIME MANAGEMENT | |||
| Introduction to Time Management | 00:22:00 | ||
| Fundamentals of Productivity | 00:35:00 | ||
| How to Use Your Calendar Effectively | 00:31:00 | ||
| Setting up Priorities and Schedule | 00:37:00 | ||
| Timer Budgeting | 00:44:00 | ||
| Exercise Files: Time Management | |||
| 20.1: Event Planning | |||
| Event Planning | |||
| 21. MOTIVATING EMPLOYEES | |||
| Motivating Employees | 00:24:00 | ||
| 22. TYPING SPEED DEVELOPMENT | |||
| Effective Typing | 00:00:00 | ||
| 22.1: Administrative Procedure | |||
| Administrative Procedure | |||
| 23. MICROSOFT WORD | |||
| Introduction to Microsoft Word | 00:01:00 | ||
| First Step to MS Word | 00:31:00 | ||
| Text Editing & Formatting | 00:44:00 | ||
| Formatting Paragraph and Pages | 00:48:00 | ||
| Creating Styles, Themes, Number and Bullets | 00:39:00 | ||
| Columns & Tables | 01:33:00 | ||
| Macros and Proofing | 00:33:00 | ||
| Sharing and Reviewing Documents | 00:27:00 | ||
| Modify Word Document | 00:15:00 | ||
| Exercise Files: Microsoft Word 2016 | |||
| 24. MICROSOFT EXCEL | |||
| Getting Started with Microsoft Excel | 00:42:00 | ||
| Data Entering | 00:24:00 | ||
| Creating Formulas and Functions | 00:41:00 | ||
| Formatting | 01:02:00 | ||
| IF, VLOOKUP, and Power Functions, Security & Sharing | 00:51:00 | ||
| Data Management, Data Analysis Tools | 01:20:00 | ||
| PivotTables & Macros | 01:21:00 | ||
| Exercise Files: Microsoft Excel 2016 | |||
| 25. MICROSOFT POWERPOINT | |||
| Getting Started with Microsoft PowerPoint | 00:10:00 | ||
| Working with Presentations & Slides | 00:37:00 | ||
| Adding Pictures & Contents to Slides | 00:46:00 | ||
| Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides | 00:39:00 | ||
| Preparing & Delivering the Presentation | 00:26:00 | ||
| Reusing and Sharing Presentations | 00:20:00 | ||
| Exercise Files: Microsoft PowerPoint 2016 | |||
| 26. MICROSOFT OUTLOOK | |||
| Getting Started with Outlook | 00:08:00 | ||
| Adding and Connecting Accounts, Reading & Organizing Mails | 01:02:00 | ||
| Creating and Sending Mail, Creating and Working with People | 00:44:00 | ||
| Working with Delegates & Calendars | 00:40:00 | ||
| Creating Tasks and Notes, Working with Outlook Data | 00:13:00 | ||
| 27. Accounting and Bookkeeping | |||
| Introduction to Basic Accounting | 00:33:00 | ||
| Financial Accounting | 00:55:00 | ||
| Managerial Accounting | 00:51:00 | ||
| Income Taxes | 00:25:00 | ||
| Introduction and Review the Financial Statements | 00:22:00 | ||
| Bookkeeping Process | 00:20:00 | ||
| Transaction and Accounting Equation | 00:22:00 | ||
| The General Ledger | 00:21:00 | ||
| 28. Bookkeeping | |||
| Bookkeeping | |||
| 29. Budgets & Financial Reports | |||
| Budgets & Financial Reports | |||
| 30. Communication Fundamentals | |||
| Introduction to Communication Fundamentals | 00:40:00 | ||
| Adapting to Audience and Build Trust | 00:57:00 | ||
| Managing Communication Challenges | 00:25:00 | ||
| 31. Communication Strategy | |||
| Communication Strategies | |||
| 32. Emotional Intelligence | |||
| Introduction to Emotional Intelligence | 00:17:00 | ||
| Developing Self Awareness & Self-Regulation | 00:36:00 | ||
| Building Awareness with Others | 00:19:00 | ||
| Building Relationship | 00:31:00 | ||
| Exercise Files- Emotional Intelligence | |||
| 33. Administrative Human Resources Fundamentals | |||
| Introduction to Administrative HR | 00:13:00 | ||
| Administrative Duties | 00:19:00 | ||
| Recruitment and Selection | 00:25:00 | ||
| Employee Performance Management | 00:27:00 | ||
| 34. Employee Recruitment | |||
| Employee Recruitment | |||
| 35. Leadership Essentials | |||
| Understanding Leadership- | 00:22:00 | ||
| Set a Solid Foundation and Direction | 00:25:00 | ||
| Motivate Commitments | 00:31:00 | ||
| Drive for Results | 00:21:00 | ||
| Develop Yourself | 00:22:00 | ||
| Exercise Files- Leadership Essentials | |||
| 36. MANAGEMENT ESSENTIALS | |||
| Understanding Management | 00:23:00 | ||
| Managing People & Performance | 01:09:00 | ||
| Managing the Business Environment | 00:35:00 | ||
| Leading Up and Down the Organisation | 00:20:00 | ||
| How to Create Strong Teams | 00:15:00 | ||
| Motivating Your Team | 00:21:00 | ||
| Enhance Your Career and Communication | 00:15:00 | ||
| Leading Change | 00:22:00 | ||
| Motivating Employees | 00:24:00 | ||
| Building a Better Office | 00:22:00 | ||
| Planning Team Building Retreat | 00:16:00 | ||
| Managing Different Types of Employees | 00:24:00 | ||
| Communicating Ideas | 00:18:00 | ||
| Working on Projects | 00:21:00 | ||
| Improving Yourself | 00:23:00 | ||
| Embracing Self Improvement | 00:19:00 | ||
| Reducing Friction | 00:21:00 | ||
| Creativity & Innovation | 00:22:00 | ||
| Exercise Files- Management Essentials | |||
| 37. Safety in the Work Place | |||
| Safety in the Work Place | |||
| Mock Exam | |||
| Mock Exam: Certificate in Administrative Skills – Level 3 | 00:50:00 | ||
| Final Exam | |||
| Final Exam: Certificate in Administrative Skills – Level 3 | 00:50:00 | ||
Students feedback
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Hudson Lewis
The support I received was very good, and the team was always on standby to ensure that students were provided with up to date material, resources and reading material. I had to contact the support service a number of times, and each time I was dealt with patiently and efficiently. Great work!
Everly Pearson
The course content was outstanding. It was knowledgeable and informative, and I feel like I’ve gained a new understanding on how to be efficient when carrying out administrative duties. Learned how to perform administrative tasks to the highest standard. Getting certified has given me a career with room for progression.
Albi Watts
The course was organised and presented well. Just the way any course should be. As I was new to all of this, I didn’t know what to expect. I was pleasantly surprised at the expansive and intensive course the institute offered. It was everything I had hoped it would be.
Nina Cole
As an aspiring office admin, I took this course with the hope that it would help me progress in my career. And that is exactly what it did. My skills dramatically improved which enhanced my CV. Career options widened as this qualification is always welcomed by employers. Office admin is central to any organisation and qualifying in this course is an excellent choice
Teddie Hughes
I found the course insightful, particularly as I work as a secretary. I have gained practical experience, and the relevant skills and knowledge on what it takes to be effective in the workplace. I was even able to impress my employer who has not put me down for a salary increment. Thank you Study365!