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Certificate in Administrative Skills - Level 3

4.6( 5 REVIEWS )
1638 STUDENTS
Would you like a profitable career with room for progression? If the answer is yes then Study365 has the perfect opportunity. …

Would you like a profitable career with room for progression?

If the answer is yes then Study365 has the perfect opportunity. Whether you have some experience or are just starting out you can dramatically improve your skills and enhance your CV with a Certificate in Administrative Skills – Level 3. This not only proves to employers that you have been professionally trained, it shows that you can provide administrative support to the highest standard.

After successfully completing this course you could become employed as a Personal Assistant, Secretary, Office Admin, Office Manager or Executive Assistant. As you can see, there will be many career options open to you, and they are all positions with room for progression. Once you are qualified you can start working, and when you have some experience you can work your way up to a managerial position. It’s simple!

Our courses are fully online, so you can work through the course at your own speed and in your own home. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests, and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence so you can secure your qualification.

This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

  • Who is for?
  • Course Description:
  • Method of Assessment:
  • Certification:
  • Entry Requirements:
  • Career Path:
  • This course is suited to learners of all levels hoping to work in an office role (or those who have some experience working in an office).

This course is comprehensive and is designed to cover the topics listed under the curriculum below. This course has been designed for 150 guided learning hours.

At the end of the course, learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.

Successful candidates will be awarded a Certificate in Administrative Skills - Level 3. These are printed on high grade paper embossed with official Study365 or Quality Licence Scheme. It is delivered right to your place in a hard back envelope to keep it in pristine condition.

Option 1 -Quality Licence Scheme

At the Completion of this course successful learners will receive a Certificate of Achievement from Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course) for only £49.

Option 2 -CPD Certificate

Successful learners will receive an Endorsed CPD Accredited Certificate for only £29.

  • Learners must be over the age of 16 and must have a basic grasp of the English Language, numeracy, literacy, and ICT.

There are different paths open to you with this qualification.

You can be an:

  • Personal Assistant
  • Secretary
  • Legal Secretary
  • Office Admin
  • Office Assistant
  • Office Manager
  • Executive Assistant

Course Curriculum

1. JOB FUNCTIONS AND DESCRIPTION OF A SECRETARY/ AND PA
Job functions and Description of a Secretary/ PA
2. DIARY MANAGEMENT
Diary Management
Diary and Time Management with Outlook 2007 01:26:00
3. BUSINESS REPORTS AND LETTER WRITING
Business Writing Skills
Introduction to Business Report Writing 00:29:00
Exploring Reports 00:34:00
How to Prepare for Writing 00:51:00
Exercise Files: Business Report Writing
3.1: Business Writing
Business Writing
3.2: Collaborative Business Writing
Collaborative Business Writing
3.3: Proposal Writing
Proposal Writing
3.4: Business Ethics
Business Ethics
4. E-MAILS WRITING TIPS
Introduction to Effective Email Writing 00:25:00
Writing Email Messages 00:22:00
Email Manners 00:25:00
5. HANDLING CONFIDENTIAL DOCUMENTS
Handling Confidential Documents
6. SUCCESSFUL MEETING MINUTES
Taking Minutes 00:23:00
6.1: Meeting Management
Meeting Management
7. NOTE TAKING
Note Taking 00:40:00
Exercise Files: Note Taking
8. DATA MANAGEMENT, RECORD KEEPING AND FILING
Data Management & Record Keeping
9. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS
Appointment Booking and Arrange an Interview 00:12:00
10. DELIVERING POSTAL MAIL
Delivering Postal Mail 00:33:00
11. DICTATING
Dictating 01:09:00
12. CUSTOMER SERVICE AND TELEPHONE HANDLING SKILLS
Customer Service Basics Over the Phone
Get the facts- ask the right questions
Discuss Solutions- learning to listen
Dealing with difficult customers 00:20:00
Developing Inbound & Outbound Telephone Skills
Hot Telephone Tips 00:12:00
Handling Complaints and Difficult customers
12.1: Telephone Etiquette
Telephone Etiquette
13. ORGANISING A MEETING
Organising a Meeting 00:00:00
Exercise Files: Organising Meeting
14. BOOKKEEPING
Introduction to Accounting 00:33:00
Financial & Managerial Accounting 00:00:00
Taxes 00:25:00
15. INVOICING/PETTY CASH
Invoicing and Petty cash
16. DOCUMENT PROOFREADING
Document Proofreading
17. QUICKBOOKS FOR PAYROLL MANAGEMENT
Introduction to QuickBooks 00:18:00
Setting up the Employee Payroll 00:40:00
Running the Payroll 00:29:00
Exercise Files: QuickBooks for Payroll Management
18. TIPS FOR SPEED READING
Tips for Speed Reading 00:07:00
19. CREATING AN EFFECTIVE CV AND COVER LETTER
Business Resumes & Job Applications
How to Gather Information for Your CV 00:32:00
Write your CV 00:37:00
CV Writing Tips and Layouts 00:33:00
Different CV Formats 00:47:00
Saving a CV to Different Formats and Online CV Banks 00:34:00
Finishing Your CV 00:21:00
Exercise Files: Creating an Effective CV
20. TIME MANAGEMENT
Introduction to Time Management 00:22:00
Fundamentals of Productivity 00:35:00
How to Use Your Calendar Effectively 00:31:00
Setting up Priorities and Schedule 00:37:00
Timer Budgeting 00:44:00
Exercise Files: Time Management
20.1: Event Planning
Event Planning
21. MOTIVATING EMPLOYEES
Motivating Employees 00:24:00
22. TYPING SPEED DEVELOPMENT
Effective Typing 00:00:00
22.1: Administrative Procedure
Administrative Procedure
23. MICROSOFT WORD
Introduction to Microsoft Word 00:01:00
First Step to MS Word 00:31:00
Text Editing & Formatting 00:44:00
Formatting Paragraph and Pages 00:48:00
Creating Styles, Themes, Number and Bullets 00:39:00
Columns & Tables 01:33:00
Macros and Proofing 00:33:00
Sharing and Reviewing Documents 00:27:00
Modify Word Document 00:15:00
Exercise Files: Microsoft Word 2016
24. MICROSOFT EXCEL
Getting Started with Microsoft Excel 00:42:00
Data Entering 00:24:00
Creating Formulas and Functions 00:41:00
Formatting 01:02:00
IF, VLOOKUP, and Power Functions, Security & Sharing 00:51:00
Data Management, Data Analysis Tools 01:20:00
PivotTables & Macros 01:21:00
Exercise Files: Microsoft Excel 2016
25. MICROSOFT POWERPOINT
Getting Started with Microsoft PowerPoint 00:10:00
Working with Presentations & Slides 00:37:00
Adding Pictures & Contents to Slides 00:46:00
Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides 00:39:00
Preparing & Delivering the Presentation 00:26:00
Reusing and Sharing Presentations 00:20:00
Exercise Files: Microsoft PowerPoint 2016
26. MICROSOFT OUTLOOK
Getting Started with Outlook 00:08:00
Adding and Connecting Accounts, Reading & Organizing Mails 01:02:00
Creating and Sending Mail, Creating and Working with People 00:44:00
Working with Delegates & Calendars 00:40:00
Creating Tasks and Notes, Working with Outlook Data 00:13:00
27. Accounting and Bookkeeping
Introduction to Basic Accounting 00:33:00
Financial Accounting 00:55:00
Managerial Accounting 00:51:00
Income Taxes 00:25:00
Introduction and Review the Financial Statements 00:22:00
Bookkeeping Process 00:20:00
Transaction and Accounting Equation 00:22:00
The General Ledger 00:21:00
28. Bookkeeping
Bookkeeping
29. Budgets & Financial Reports
Budgets & Financial Reports
30. Communication Fundamentals
Introduction to Communication Fundamentals 00:40:00
Adapting to Audience and Build Trust 00:57:00
Managing Communication Challenges 00:25:00
31. Communication Strategy
Communication Strategies
32. Emotional Intelligence
Introduction to Emotional Intelligence 00:17:00
Developing Self Awareness & Self-Regulation 00:36:00
Building Awareness with Others 00:19:00
Building Relationship 00:31:00
Exercise Files- Emotional Intelligence
33. Administrative Human Resources Fundamentals
Introduction to Administrative HR 00:13:00
Administrative Duties 00:19:00
Recruitment and Selection 00:25:00
Employee Performance Management 00:27:00
34. Employee Recruitment
Employee Recruitment
35. Leadership Essentials
Understanding Leadership- 00:22:00
Set a Solid Foundation and Direction 00:25:00
Motivate Commitments 00:31:00
Drive for Results 00:21:00
Develop Yourself 00:22:00
Exercise Files- Leadership Essentials
36. MANAGEMENT ESSENTIALS
Understanding Management 00:23:00
Managing People & Performance 01:09:00
Managing the Business Environment 00:35:00
Leading Up and Down the Organisation 00:20:00
How to Create Strong Teams 00:15:00
Motivating Your Team 00:21:00
Enhance Your Career and Communication 00:15:00
Leading Change 00:22:00
Motivating Employees 00:24:00
Building a Better Office 00:22:00
Planning Team Building Retreat 00:16:00
Managing Different Types of Employees 00:24:00
Communicating Ideas 00:18:00
Working on Projects 00:21:00
Improving Yourself 00:23:00
Embracing Self Improvement 00:19:00
Reducing Friction 00:21:00
Creativity & Innovation 00:22:00
Exercise Files- Management Essentials
37. Safety in the Work Place
Safety in the Work Place
Mock Exam
Mock Exam: Certificate in Administrative Skills – Level 3 00:50:00
Final Exam
Final Exam: Certificate in Administrative Skills – Level 3 00:50:00

Students feedback

4.6

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    H L

    Hudson Lewis

    June 23, 2020 - 1:05am
    Good customer support

    The support I received was very good, and the team was always on standby to ensure that students were provided with up to date material, resources and reading material. I had to contact the support service a number of times, and each time I was dealt with patiently and efficiently. Great work!

    E P

    Everly Pearson

    June 04, 2020 - 12:53pm
    Outstanding content

    The course content was outstanding. It was knowledgeable and informative, and I feel like I’ve gained a new understanding on how to be efficient when carrying out administrative duties. Learned how to perform administrative tasks to the highest standard. Getting certified has given me a career with room for progression.

    A W

    Albi Watts

    May 12, 2020 - 2:20pm
    Well organised

    The course was organised and presented well. Just the way any course should be. As I was new to all of this, I didn’t know what to expect. I was pleasantly surprised at the expansive and intensive course the institute offered. It was everything I had hoped it would be.

    N C

    Nina Cole

    May 08, 2020 - 4:12am
    Excellent choice

    As an aspiring office admin, I took this course with the hope that it would help me progress in my career. And that is exactly what it did. My skills dramatically improved which enhanced my CV. Career options widened as this qualification is always welcomed by employers. Office admin is central to any organisation and qualifying in this course is an excellent choice

    T H

    Teddie Hughes

    May 02, 2020 - 11:54am
    Insightful

    I found the course insightful, particularly as I work as a secretary. I have gained practical experience, and the relevant skills and knowledge on what it takes to be effective in the workplace. I was even able to impress my employer who has not put me down for a salary increment. Thank you Study365!

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