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Overview

The ITIL Intermediate: Planning, Protection & Optimisation course will teach individuals how to master the ITIL key processes that are required within an organisation to create a stable IT infrastructure. It is a comprehensive course that focuses on the practical application of PPO practice to enable IT service continuity, capacity, availability and information security. Individuals will gain in-depth knowledge on the application of ITIL concepts, organisational roles, structure, process activities and functions related to processes within an IT enterprise. The course will give focus to ensure user requirements are met through new and updated technology and services. The key objective of the course is to apply service management as a practice and create business value.

The ITIL Intermediate: Planning, Protection & Optimisation course will discuss PPO in the context of service life-cycle, service design basics and service optimisation.

The ITIL Intermediate: Planning, Protection & Optimisation course will give learners the skills and knowledge of the key processes and its associated roles, functions, responsibilities, risks and critical success factors. The PPO course is worth 4 credits with learners having to achieve a minimum of 17 credits required before the final step of ITIL Expert Level. The course is globally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of the ITIL Intermediate: Planning, Protection & Optimisation course.

Why consider learning at Study 365?

With so many commitments in our lives, we may not have the time to learn new skills. The beauty of studying online is that you get to find this balance between your education and your daily commitments.

Study 365 offers hundreds of online courses to students across the world. Gaining new skills has never been this easy as many of our courses are open to students with little or no qualifications or previous experience. All the courses are up-to-date, relevant, affordable, and will build on existing expertise or give you a jump-start to a new career. The courses are meticulously designed and equals what is offered in a classroom setting. With a solid reputation that has established and made us made us one of the most trusted and reliable online course providers we offer the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in your chosen career. You can learn at your own pace at Study 365 and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules, interactive quizzes and free resources which include Free CV writing pack, free career support and course demo to make your learning experience enriching and more rewarding.

Learning Outcomes

  • Gain an understanding of the PPO process and plan activities accordingly.
  • Understand capacity management and ensure that costs are justifiable in the capacity and are matched to the needs of the organisation.
  • Learn about availability management and how the level of service availability is matched or exceed the organisational requirements.
  • Learn IT service continuity management and how it aligns IT and business security.
  • Understand the role of design coordination within PPO.

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this Course aimed at?

  • The course is aimed at Security Managers and Security Administrators.
  • Change Manager
  • Application Support / Network Support
  • Availability Manager
  • Individuals working in roles within service based business models who want to enhance their knowledge of concepts, functions and processes related to service operation.

Entry Requirements

  • The course requires that learners have an understanding of the ITIL Foundation course.

Method of Assessment

At the end of the ITIL Intermediate: Planning, Protection & Optimisation course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.

Please Note: Additionally, £210 is charged for the official exam and you are required to pay this when you are ready to face your examination.

Certification

Those who successfully complete the exam will be awarded the certificate in ITIL Intermediate: Planning, Protection & Optimisation.

Awarding Body

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Progression and Career Path

Once you successfully complete ITIL Intermediate: Planning, Protection & Optimisation you will be qualified to work in the following positions. The ITIL qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to https://www.payscale.com is given below.

  • IT Operations Manager – (average UK yearly salary: £45,537)
  • IT Security Manager – (average UK yearly salary: £50,473)
  • Business Continuity Manager – (average UK yearly salary: £45,657)
  • Release Manager  – (average UK yearly salary: £39,663)
  • Service Portfolio Manager – (average UK yearly salary: £55,284)

Other Jobs you can get

  • Capacity Manager
  • Security Administrator
  • Supplier Relationship Manager

ITIL®, RESILIA™, PRINCE2®, and the Swirl logo™ are registered trade marks of the AXELOS Limited, used under permission of AXELOS. All rights reserved.

Course Curriculum

➤ Module 01: Course Introduction – Vo
1.0 Lesson: Course Organization
Course Introduction Part 1 00:00:00
Course Introduction Part 2 00:00:00
Course Organization 00:00:00
Welcome to the Course! 00:00:00
Mentoring Community Introductions 00:00:00
Why Are You Here? 00:00:00
Using Bloom’s Taxonomy 00:00:00
What do you Expect? 00:00:00
Housekeeping Online 00:00:00
2.0 Lesson: Course Conventions & Agenda
Course Conventions & Agenda 00:00:00
Conventions Used 00:00:00
Quizzes & Exercises 00:00:00
ITIL Qualification Scheme 00:00:00
ITIL Intermediate Exams 00:00:00
Getting Started with an Online Class 00:00:00
Chapter 01 Review 00:00:00
➤ Module 02: Planning, Protection, And Optimization
1.0 Lesson: introduction to planning, protection & optimization
Introduction to Planning, Protection & Optimization Part 1 00:00:00
Introduction to Planning, Protection & Optimization Part 2 00:00:00
The Service Lifecycle 00:00:00
Managing Across the Lifecycle 00:00:00
Purpose, Goals & Objectives of Service Design 00:00:00
Scope of Service Design 00:00:00
Value of Service Design 00:00:00
Planning, Protection & Optimization 00:00:00
The Context of Service Design 00:00:00
Conceptual Framework 00:00:00
Principles & Processes 00:00:00
2.0 Lesson: Principles
Principles 00:00:00
Principles of Service Design 00:00:00
Designing Service Solutions 00:00:00
Planning 00:00:00
Design Coordination Overview 00:00:00
Service Design Package 00:00:00
Requirements 00:00:00
Management Systems 00:00:00
Design Architecture & Support Technology 00:00:00
Design Support Processes 00:00:00
Design Measurement Systems 00:00:00
Metrics Tree 00:00:00
Protection 00:00:00
Continuity 00:00:00
Security 00:00:00
Optimization 00:00:00
Performance Tuning 00:00:00
Operational Process Support 00:00:00
Challenges & Risks 00:00:00
Challenges 00:00:00
Risks 00:00:00
Service Design Critical Success Factors 00:00:00
PPO Processes Across the Lifecycle 00:00:00
PPO Processes 00:00:00
3.0 lesson: Ppo Summary
PPO Summary Part 1 00:00:00
PPO Summary Part 2 00:00:00
Checkpoint 00:00:00
Chapter 02 Review 00:00:00
➤ Module 03: Ppo Processes
1.0 Lesson: Availability Management
Availability Management Part 1 00:00:00
Availability Management Part 2 00:00:00
Introduction 00:00:00
Purpose, Goals & Objectives 00:00:00
Scope 00:00:00
Value to the Business 00:00:00
Concepts 00:00:00
Availability Focus 00:00:00
Activities 00:00:00
Reactive Activities 00:00:00
Monitoring 00:00:00
Measurement 00:00:00
Analysis 00:00:00
Expanded Incident Lifecycle 00:00:00
Availability Formulas 00:00:00
Service Failure Analysis (SFA) 00:00:00
SFA Structure 00:00:00
Reporting 00:00:00
Proactive Activities 00:00:00
Determine Availability Requirements 00:00:00
Availability Design Concepts 00:00:00
Design for Availability 00:00:00
Failure Analysis 00:00:00
SPoF Techniques 00:00:00
Fault Tree Analysis 00:00:00
Modeling 00:00:00
Risk Analysis & Management 00:00:00
Triggers, Inputs & Outputs 00:00:00
Relationships 00:00:00
Information 00:00:00
Critical Success Factors 00:00:00
Challenges & Risks 00:00:00
Availability Management Summary 00:00:00
2.0 Lesson: Capacity Management
Capacity Management 00:00:00
Introduction 00:00:00
Purpose, Goals & Objectives 00:00:00
Scope 00:00:00
Value to the Business 00:00:00
Concepts 00:00:00
Activities 00:00:00
Sub-Process Areas 00:00:00
Underpinning Activities 00:00:00
Tuning & Optimization 00:00:00
Performance Tuning 00:00:00
Threshold Management & Control 00:00:00
Demand Management 00:00:00
Modeling & Trending 00:00:00
Application Sizing 00:00:00
Triggers, Inputs & Outputs 00:00:00
Relationships 00:00:00
Information 00:00:00
Critical Success Factors 00:00:00
Challenges & Risks 00:00:00
Capacity Management Summary 00:00:00
3.0 Lesson: It Service Continuity Management
IT Service Continuity Management 00:00:00
Introduction 00:00:00
Purpose, Goals & Objectives 00:00:00
Scope 00:00:00
Value to the Business 00:00:00
Concepts 00:00:00
Activities 00:00:00
Initiation 00:00:00
Requirements & Strategy 00:00:00
Business Impact Analysis 00:00:00
Risk Analysis 00:00:00
Strategy 00:00:00
Implementation 00:00:00
Organizational & Implementation Planning 00:00:00
Testing 00:00:00
Invocation 00:00:00
On-going Operation 00:00:00
Triggers, Inputs & Outputs 00:00:00
Relationships 00:00:00
Information 00:00:00
CSFs 00:00:00
Challenges & Risks 00:00:00
IT Service Continuity Summary 00:00:00
4.0 Lesson: Information Security Management
Information Security Management 00:00:00
Introduction 00:00:00
Purpose, Goals & Objectives 00:00:00
Scope 00:00:00
Value to the Business 00:00:00
Concepts 00:00:00
Security Management Framework 00:00:00
Activities 00:00:00
Information Security Process 00:00:00
Establish Information Security Policy 00:00:00
Enforce Security Policy 00:00:00
Assess & Classify Information Assets 00:00:00
Security Controls & Risk Assessment 00:00:00
Monitor & Manage Security Breach 00:00:00
Analyze, Report & Reduce Impact 00:00:00
Conduct Security Reviews & Audits 00:00:00
Triggers, Inputs & Outputs 00:00:00
Relationships 00:00:00
Information 00:00:00
CSFs 00:00:00
Challenges & Risks 00:00:00
Information Security Management Summary 00:00:00
5.0 Lesson: Demand Management
Demand Management 00:00:00
Introduction 00:00:00
Purpose, Goals & Objectives 00:00:00
Scope 00:00:00
Value to the Business 00:00:00
Concepts 00:00:00
Activity-Based Demand Management 00:00:00
Business Activity Patterns 00:00:00
Patterns of Business Activity 00:00:00
User Profile 00:00:00
Matching UP to PBA 00:00:00
Demand Modeling 00:00:00
Managing Demand 00:00:00
Service Packages 00:00:00
Triggers, Inputs & Outputs 00:00:00
Relationships 00:00:00
Information 00:00:00
Critical Success Factors 00:00:00
Challenges & Risks 00:00:00
Summary 00:00:00
6.0 Lesson: Ppo Processes Summary
PPO Processes Summary Part 1 00:00:00
PPO Processes Summary Part 2 00:00:00
Checkpoint 00:00:00
Chapter 03 Review 00:00:00
➤ Module 04: Organize And Implement – Vo
1.0 Lesson: Organize For Ppo
Organize for PPO Part 1 00:00:00
Organize for PPO Part 2 00:00:00
Organize for PPO Part 3 00:00:00
Who Does What to Whom? 00:00:00
The RACI Model 00:00:00
Functional Roles Analysis 00:00:00
Activity Analysis 00:00:00
Roles & Responsibilities 00:00:00
Service Owner 00:00:00
Process Owner 00:00:00
Process Manager 00:00:00
Process Practitioner 00:00:00
Availability Management 00:00:00
Capacity Management 00:00:00
IT Service Continuity Management 00:00:00
Security Management 00:00:00
Demand Management 00:00:00
2.0 Lesson: Technology Considerations
Technology Considerations Intro 00:00:00
Technology Considerations 00:00:00
Service Management Tools 00:00:00
Technology-Related Areas 00:00:00
Requirements Engineering 00:00:00
Requirement Types 00:00:00
Functional Requirements 00:00:00
Management & Operational Requirements 00:00:00
Usability 00:00:00
Investigation Techniques 00:00:00
Issues 00:00:00
Documenting Requirements 00:00:00
Requirements Catalog 00:00:00
Outsourcing Requirements 00:00:00
Data & Information Management 00:00:00
Key Factors in Data Management 00:00:00
Scope of Data Management 00:00:00
Activities of Data Management 00:00:00
Application Management 00:00:00
Application & Service Portfolios 00:00:00
Application Frameworks 00:00:00
Design of Applications 00:00:00
Design Patterns 00:00:00
Other Concepts 00:00:00
3.0 Lesson: Implementing Ppo
Implementing PPO 00:00:00
Implementation Considerations 00:00:00
Implementation Steps 00:00:00
Establish High-Level Objectives 00:00:00
Assess Current Capabilities 00:00:00
Determine Measurable Targets 00:00:00
Implement Process Improvement 00:00:00
Implement Measurement Framework 00:00:00
Review & Improve 00:00:00
Challenges, Risks & CSFs 00:00:00
Challenges 00:00:00
Risks 00:00:00
CSFs 00:00:00
4.0 Lesson: Organization & Implement Summary
Organization & Implement Summary Intro 00:00:00
Organizing & Implement Summary 00:00:00
Checkpoint 00:00:00
Chapter 04 Review 00:00:00
Course Closure 00:00:00

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