ITIL® Intermediate: Planning, Protection & Optimization (PPO)

Overview

The ITIL Intermediate: Planning, Protection & Optimisation course will teach individuals how to master the ITIL key processes that are required within an organisation to create a stable IT infrastructure. It is a comprehensive course that focuses on the practical application of PPO practice to enable IT service continuity, capacity, availability and information security. Individuals will gain in-depth knowledge on the application of ITIL concepts, organisational roles, structure, process activities and functions related to processes within an IT enterprise. The course will give focus to ensure user requirements are met through new and updated technology and services. The key objective of the course is to apply service management as a practice and create business value.

The ITIL Intermediate: Planning, Protection & Optimisation course will discuss PPO in the context of service life-cycle, service design basics and service optimisation.

The ITIL Intermediate: Planning, Protection & Optimisation course will give learners the skills and knowledge of the key processes and its associated roles, functions, responsibilities, risks and critical success factors. The PPO course is worth 4 credits with learners having to achieve a minimum of 17 credits required before the final step of ITIL Expert Level. The course is globally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of the ITIL Intermediate: Planning, Protection & Optimisation course.

Why consider learning at Study 365?

With so many commitments in our lives, we may not have the time to learn new skills. The beauty of studying online is that you get to find this balance between your education and your daily commitments.

Study 365 offers hundreds of online courses to students across the world. Gaining new skills has never been this easy as many of our courses are open to students with little or no qualifications or previous experience. All the courses are up-to-date, relevant, affordable, and will build on existing expertise or give you a jump-start to a new career. The courses are meticulously designed and equals what is offered in a classroom setting. With a solid reputation that has established and made us made us one of the most trusted and reliable online course providers we offer the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in your chosen career. You can learn at your own pace at Study 365 and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules, interactive quizzes and free resources which include Free CV writing pack, free career support and course demo to make your learning experience enriching and more rewarding.

Learning Outcomes

Gain an understanding of the PPO process and plan activities accordingly.
Understand capacity management and ensure that costs are justifiable in the capacity and are matched to the needs of the organisation.
Learn about availability management and how the level of service availability is matched or exceed the organisational requirements.
Learn IT service continuity management and how it aligns IT and business security.
Understand the role of design coordination within PPO.

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this Course aimed at?

The course is aimed at Security Managers and Security Administrators.
Change Manager
Application Support / Network Support
Availability Manager
Individuals working in roles within service based business models who want to enhance their knowledge of concepts, functions and processes related to service operation.

Entry Requirements

The course requires that learners have an understanding of the ITIL Foundation course.

Method of Assessment

At the end of the ITIL Intermediate: Planning, Protection & Optimisation course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.

Please Note: Additionally, £210 is charged for the official exam and you are required to pay this when you are ready to face your examination.

Certification

Those who successfully complete the exam will be awarded the certificate in ITIL Intermediate: Planning, Protection & Optimisation.

Awarding Body

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Progression and Career Path

Once you successfully complete ITIL Intermediate: Planning, Protection & Optimisation you will be qualified to work in the following positions. The ITIL qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to https://www.payscale.com is given below.

IT Operations Manager – (average UK yearly salary: £45,537)
IT Security Manager – (average UK yearly salary: £50,473)
Business Continuity Manager – (average UK yearly salary: £45,657)
Release Manager – (average UK yearly salary: £39,663)
Service Portfolio Manager – (average UK yearly salary: £55,284)

Other Jobs you can get

Capacity Manager
Security Administrator
Supplier Relationship Manager

Course Curriculum

➤ Module 01: Course Introduction – Vo
1.0 Lesson: Course Organization
	Course Introduction Part 1	00:00:00
	Course Introduction Part 2	00:00:00
	Course Organization	00:00:00
	Welcome to the Course!	00:00:00
	Mentoring Community Introductions	00:00:00
	Why Are You Here?	00:00:00
	Using Bloom’s Taxonomy	00:00:00
	What do you Expect?	00:00:00
	Housekeeping Online	00:00:00
2.0 Lesson: Course Conventions & Agenda
	Course Conventions & Agenda	00:00:00
	Conventions Used	00:00:00
	Quizzes & Exercises	00:00:00
	ITIL Qualification Scheme	00:00:00
	ITIL Intermediate Exams	00:00:00
	Getting Started with an Online Class	00:00:00
	Chapter 01 Review	00:00:00
➤ Module 02: Planning, Protection, And Optimization
1.0 Lesson: introduction to planning, protection & optimization
	Introduction to Planning, Protection & Optimization Part 1	00:00:00
	Introduction to Planning, Protection & Optimization Part 2	00:00:00
	The Service Lifecycle	00:00:00
	Managing Across the Lifecycle	00:00:00
	Purpose, Goals & Objectives of Service Design	00:00:00
	Scope of Service Design	00:00:00
	Value of Service Design	00:00:00
	Planning, Protection & Optimization	00:00:00
	The Context of Service Design	00:00:00
	Conceptual Framework	00:00:00
	Principles & Processes	00:00:00
2.0 Lesson: Principles
	Principles	00:00:00
	Principles of Service Design	00:00:00
	Designing Service Solutions	00:00:00
	Planning	00:00:00
	Design Coordination Overview	00:00:00
	Service Design Package	00:00:00
	Requirements	00:00:00
	Management Systems	00:00:00
	Design Architecture & Support Technology	00:00:00
	Design Support Processes	00:00:00
	Design Measurement Systems	00:00:00
	Metrics Tree	00:00:00
	Protection	00:00:00
	Continuity	00:00:00
	Security	00:00:00
	Optimization	00:00:00
	Performance Tuning	00:00:00
	Operational Process Support	00:00:00
	Challenges & Risks	00:00:00
	Challenges	00:00:00
	Risks	00:00:00
	Service Design Critical Success Factors	00:00:00
	PPO Processes Across the Lifecycle	00:00:00
	PPO Processes	00:00:00
3.0 lesson: Ppo Summary
	PPO Summary Part 1	00:00:00
	PPO Summary Part 2	00:00:00
	Checkpoint	00:00:00
	Chapter 02 Review	00:00:00
➤ Module 03: Ppo Processes
1.0 Lesson: Availability Management
	Availability Management Part 1	00:00:00
	Availability Management Part 2	00:00:00
	Introduction	00:00:00
	Purpose, Goals & Objectives	00:00:00
	Scope	00:00:00
	Value to the Business	00:00:00
	Concepts	00:00:00
	Availability Focus	00:00:00
	Activities	00:00:00
	Reactive Activities	00:00:00
	Monitoring	00:00:00
	Measurement	00:00:00
	Analysis	00:00:00
	Expanded Incident Lifecycle	00:00:00
	Availability Formulas	00:00:00
	Service Failure Analysis (SFA)	00:00:00
	SFA Structure	00:00:00
	Reporting	00:00:00
	Proactive Activities	00:00:00
	Determine Availability Requirements	00:00:00
	Availability Design Concepts	00:00:00
	Design for Availability	00:00:00
	Failure Analysis	00:00:00
	SPoF Techniques	00:00:00
	Fault Tree Analysis	00:00:00
	Modeling	00:00:00
	Risk Analysis & Management	00:00:00
	Triggers, Inputs & Outputs	00:00:00
	Relationships	00:00:00
	Information	00:00:00
	Critical Success Factors	00:00:00
	Challenges & Risks	00:00:00
	Availability Management Summary	00:00:00
2.0 Lesson: Capacity Management
	Capacity Management	00:00:00
	Introduction	00:00:00
	Purpose, Goals & Objectives	00:00:00
	Scope	00:00:00
	Value to the Business	00:00:00
	Concepts	00:00:00
	Activities	00:00:00
	Sub-Process Areas	00:00:00
	Underpinning Activities	00:00:00
	Tuning & Optimization	00:00:00
	Performance Tuning	00:00:00
	Threshold Management & Control	00:00:00
	Demand Management	00:00:00
	Modeling & Trending	00:00:00
	Application Sizing	00:00:00
	Triggers, Inputs & Outputs	00:00:00
	Relationships	00:00:00
	Information	00:00:00
	Critical Success Factors	00:00:00
	Challenges & Risks	00:00:00
	Capacity Management Summary	00:00:00
3.0 Lesson: It Service Continuity Management
	IT Service Continuity Management	00:00:00
	Introduction	00:00:00
	Purpose, Goals & Objectives	00:00:00
	Scope	00:00:00
	Value to the Business	00:00:00
	Concepts	00:00:00
	Activities	00:00:00
	Initiation	00:00:00
	Requirements & Strategy	00:00:00
	Business Impact Analysis	00:00:00
	Risk Analysis	00:00:00
	Strategy	00:00:00
	Implementation	00:00:00
	Organizational & Implementation Planning	00:00:00
	Testing	00:00:00
	Invocation	00:00:00
	On-going Operation	00:00:00
	Triggers, Inputs & Outputs	00:00:00
	Relationships	00:00:00
	Information	00:00:00
	CSFs	00:00:00
	Challenges & Risks	00:00:00
	IT Service Continuity Summary	00:00:00
4.0 Lesson: Information Security Management
	Information Security Management	00:00:00
	Introduction	00:00:00
	Purpose, Goals & Objectives	00:00:00
	Scope	00:00:00
	Value to the Business	00:00:00
	Concepts	00:00:00
	Security Management Framework	00:00:00
	Activities	00:00:00
	Information Security Process	00:00:00
	Establish Information Security Policy	00:00:00
	Enforce Security Policy	00:00:00
	Assess & Classify Information Assets	00:00:00
	Security Controls & Risk Assessment	00:00:00
	Monitor & Manage Security Breach	00:00:00
	Analyze, Report & Reduce Impact	00:00:00
	Conduct Security Reviews & Audits	00:00:00
	Triggers, Inputs & Outputs	00:00:00
	Relationships	00:00:00
	Information	00:00:00
	CSFs	00:00:00
	Challenges & Risks	00:00:00
	Information Security Management Summary	00:00:00
5.0 Lesson: Demand Management
	Demand Management	00:00:00
	Introduction	00:00:00
	Purpose, Goals & Objectives	00:00:00
	Scope	00:00:00
	Value to the Business	00:00:00
	Concepts	00:00:00
	Activity-Based Demand Management	00:00:00
	Business Activity Patterns	00:00:00
	Patterns of Business Activity	00:00:00
	User Profile	00:00:00
	Matching UP to PBA	00:00:00
	Demand Modeling	00:00:00
	Managing Demand	00:00:00
	Service Packages	00:00:00
	Triggers, Inputs & Outputs	00:00:00
	Relationships	00:00:00
	Information	00:00:00
	Critical Success Factors	00:00:00
	Challenges & Risks	00:00:00
	Summary	00:00:00
6.0 Lesson: Ppo Processes Summary
	PPO Processes Summary Part 1	00:00:00
	PPO Processes Summary Part 2	00:00:00
	Checkpoint	00:00:00
	Chapter 03 Review	00:00:00
➤ Module 04: Organize And Implement – Vo
1.0 Lesson: Organize For Ppo
	Organize for PPO Part 1	00:00:00
	Organize for PPO Part 2	00:00:00
	Organize for PPO Part 3	00:00:00
	Who Does What to Whom?	00:00:00
	The RACI Model	00:00:00
	Functional Roles Analysis	00:00:00
	Activity Analysis	00:00:00
	Roles & Responsibilities	00:00:00
	Service Owner	00:00:00
	Process Owner	00:00:00
	Process Manager	00:00:00
	Process Practitioner	00:00:00
	Availability Management	00:00:00
	Capacity Management	00:00:00
	IT Service Continuity Management	00:00:00
	Security Management	00:00:00
	Demand Management	00:00:00
2.0 Lesson: Technology Considerations
	Technology Considerations Intro	00:00:00
	Technology Considerations	00:00:00
	Service Management Tools	00:00:00
	Technology-Related Areas	00:00:00
	Requirements Engineering	00:00:00
	Requirement Types	00:00:00
	Functional Requirements	00:00:00
	Management & Operational Requirements	00:00:00
	Usability	00:00:00
	Investigation Techniques	00:00:00
	Issues	00:00:00
	Documenting Requirements	00:00:00
	Requirements Catalog	00:00:00
	Outsourcing Requirements	00:00:00
	Data & Information Management	00:00:00
	Key Factors in Data Management	00:00:00
	Scope of Data Management	00:00:00
	Activities of Data Management	00:00:00
	Application Management	00:00:00
	Application & Service Portfolios	00:00:00
	Application Frameworks	00:00:00
	Design of Applications	00:00:00
	Design Patterns	00:00:00
	Other Concepts	00:00:00
3.0 Lesson: Implementing Ppo
	Implementing PPO	00:00:00
	Implementation Considerations	00:00:00
	Implementation Steps	00:00:00
	Establish High-Level Objectives	00:00:00
	Assess Current Capabilities	00:00:00
	Determine Measurable Targets	00:00:00
	Implement Process Improvement	00:00:00
	Implement Measurement Framework	00:00:00
	Review & Improve	00:00:00
	Challenges, Risks & CSFs	00:00:00
	Challenges	00:00:00
	Risks	00:00:00
	CSFs	00:00:00
4.0 Lesson: Organization & Implement Summary
	Organization & Implement Summary Intro	00:00:00
	Organizing & Implement Summary	00:00:00
	Checkpoint	00:00:00
	Chapter 04 Review	00:00:00
	Course Closure	00:00:00