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The ITIL Intermediate – Service Design course focuses on the design aspect of IT services. It is one of the certificates of the ITIL Service Lifecycle.   It is a comprehensive course that will give learners practical guidance on the core concepts and management principles required to design new IT services or modify the existing services. The SD module focuses on holistic design requirements which are related to people and processes, technology and governance.

The ITIL Intermediate – Service Design course will discuss the processes, policies, architecture and documentation to enable individuals to apply design services required to meet the needs of the programme or organisation. Learners will gain an understanding of key roles and organisational capabilities of Service Design.

Service Design is no limited in scope. It is related to new services and includes the improvements and changes necessary to maintain or increase value to customers in the lifecycle of services. The Service Design module is worth 3 credits and learners must go onto achieve the minimum of 17 credits required before reaching the final step of ITIL Expert Level. The course is globally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of the ITIL Intermediate – Service Design course.

Why consider learning at Study 365?

With so many commitments in our lives, we may not have the time to learn new skills. The beauty of studying online is that you get to find this balance between your education and your daily commitments

Study 365 offers hundreds of online courses to students across the world. Gaining new skills has never been this easy as many of our courses are open to students with little or no qualifications or previous experience. All the courses are up-to-date, relevant, affordable, and will build on existing expertise or give you a jump-start to a new career. The courses are meticulously designed and equals what is offered in a classroom setting. With a solid reputation that has established and made us made us one of the most trusted and reliable online course providers we offer the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in your chosen career. You can learn at your own pace at Study 365 and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules, interactive quizzes and free resources which include Free CV writing pack, free career support and course demo to make your learning experience enriching and more rewarding.

Learning Outcomes

  • Gain an understanding of service design.
  • Learn about the service design processes.
  • Understand how to organise for service design functions.
  • Learn about the service design principles.
  • Gain an understanding of the common service design activities.
  • Understand the relationship between service, application, data architecture and infrastructure.

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this Course aimed at?

  • The course is suitable for Capacity Manager.
  • Service Level Manager.
  • Business Continuity Manager.
  • Service Portfolio Manager.
  • Individuals working in roles within service based business models who want to enhance their knowledge of concepts, functions and processes related to service operation.

Entry Requirements

  • The course requires that learners have an understanding of the ITIL Foundation course.

Method of Assessment

At the end of the ITIL Intermediate – Service Design course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.


Those who successfully complete the exam will be awarded the certificate in ITIL Intermediate – Service Design.

Awarding Body

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Progression and Career Path

Once you successfully complete ITIL Intermediate – Service Design you will be qualified to work in the following positions. The ITIL Intermediate – Service Design qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to https://www.payscale.com is given below.

  • IT Operations Manager – (average UK yearly salary: £45,428)
  • IT Security Manager – (average UK yearly salary: £50,473)
  • Business Continuity Manager – (average UK yearly salary: £45,959)
  • Release Manager – (average UK yearly salary: £39,663
  • Service Portfolio Manager – (average UK yearly salary: £55,043)

Other Jobs you can get

  • Capacity Manager
  • Supplier Relationship Manager

ITIL®, RESILIA™, PRINCE2®, and the Swirl logo™ are registered trade marks of the AXELOS Limited, used under permission of AXELOS. All rights reserved.

Course Curriculum

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