ITIL® Intermediate: Service Offerings & Agreements (SOA) Official Exam

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• Gain an understanding of how SOA brings to the organisation in supporting the service lifecycle.
• Learn how to correctly identify customer requirements.
• Learn about strategic process and how it enables IT service-based costing is combined with service results in a real-world business-based price.
• Sets up service level agreement to ensure that it has the support structure in place.
• Identify business activity patterns to ensure the appropriate strategy is implemented.
• Gain a good understanding of ROI and how important considerations and improvements are made in these processes.

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

• The course is aimed at IT Operations Manager.
• Service Level Manager
• Business Relationship Manager
• IT Supplier Manager
• Individuals working in roles within service based business models who want to enhance their knowledge of concepts, functions and processes related to service operation.

• The course requires that learners have an understanding of the ITIL Foundation course.

At the end of the ITIL Intermediate: Service Offerings and Agreement course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Once you successfully complete ITIL Intermediate: Service Offerings and Agreement you will be qualified to work in the following positions. The ITIL qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to https://www.payscale.com/career-path-planner is given below.

• IT Operations Manager - (£45,537 per annum)
• IT Security Manager - (£50,473 per annum)
• Business Relationship Manager - (£40,571 per annum)
• Configuration Manager  - (£37,654 annum)
• IT Project Manager - (£42,151 per annum)

• Network Support
• System Software
• Application Support