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Problem Management 2014 – Printed Version


An implementation guide for the real world

By (author) Michael G. Hall

Dimensions: 244x170mm

Publication date: 26 Nov 2014

ISBN: 9781780172415


Problem management is the one IT service management process that tends to return more benefits more quickly than any of the others. This book offers practical, real-world guidance on all aspects of implementing and running an effective problem management function. Offering advice and recommendations tailored to different types of organisations, it gives IT practitioners, consultants and managers the tools to add real value to their businesses.


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