Cisco Voice and Communications Administration

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Overview Study365 provides you this wonderful opportunity to master the skills needed for specialised jobs in voice and unified communications …


Study365 provides you this wonderful opportunity to master the skills needed for specialised jobs in voice and unified communications technologies. Whether you are an individual trying to get into the industry, or already a professional, this course is sure to be of immense benefit for your career. From understanding VoIP technologies, to implementing unity connection, this course has got you all covered.

Basic call routing, VOIP call routing, CUCME call routing, call coverage, IP phone behaviour, CUCME standup and many more will be taught to you through this course to build your knowledge in voice and unified communications. This course will then walk you through VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions. You will also get to explore on how to prepare the network for voice and on how to implement unity connection, to enable flexible message access options and information technology with management simplicity.

By the end of this course, you will have a well-grounded knowledge in voice and unified communications to secure yourself a place within the industry. You can also use this certificate to study further and specialise in the area.

  • Why consider learning at study 365?
  • Learning outcomes
  • Access duration
  • Who is this course aimed at?
  • Entry requirements
  • Method of assessment
  • Certification and awarding body
  • Progression and career path
  • Other benefits

With so many commitments in our lives, we may not have the time to learn new skills. The beauty of studying online is that you get to find this balance between your education and your daily commitments

Study 365 offers hundreds of online courses to students across the world. Gaining new skills has never been this easy as many of our courses are open to students with little or no qualifications or previous experience. All the courses are up-to-date, relevant, affordable, and will build on existing expertise or give you a jump-start to a new career. The courses are meticulously designed and equals what is offered in a classroom setting. With a solid reputation that has established and made us made us one of the most trusted and reliable online course providers we offer the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in your chosen career. You can learn at your own pace at Study 365 and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules, interactive quizzes and free resources which include Free CV writing pack, free career support and course demo to make your learning experience enriching and more rewarding.

  • Understand VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions
  • Demonstrate the required skillset for specialised job roles in voice technologies
  • Learn about basic call routing, VOIP call routing, CUCME call routing, call coverage, IP phone behaviour, CUCME standup and many more
  • Explore how to prepare network for voice and how to implement unity connection

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

This course is aimed at individuals and IT professionals interested in gaining a qualification in voice and unified communication administration

  • Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.

At the end of the course, you will have one assignment to be submitted (you need a mark of 65% to pass) and you can submit the assignment at any time. You will only need to pay £19 for assessment and certification when you submit the assignment. You will receive the results within 72 hours of submittal, and will be sent a certificate in 7-14 days if you have successfully passed.

Those who successfully complete the course will be awarded the Cisco Voice and Communications Administration certificate by CPD & iAP. The qualification will make you valuable to employers, and your motivation at gaining new skills will be recognised.

This certificate will supplement your qualifications and help you work for a number of job roles in the IT industry. You can also take this certificate as an opportunity to study further in the subject or to make substantial progress in your career. Following are some of the job roles this certificate will help you land,

  • Voice technologies administrator
  • Voice engineer
  • Voice manager
  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Gain access to quality video tutorials
  • Unlimited 12 months access from anywhere, anytime
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for TOTUM discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

Course Curriculum

Free Introduction
Cisco 640-461: CCNA Voice ICOMM v8.0 – Cisco Voice and Unified Communications Administration FREE 00:00:00
Course brochure – Cisco 640-461 CCNA Voice ICOMM v8.0 -Cisco Voice and Unified Communications Administration FREE 00:00:00
1: Introduction
1. Intro Part 1-7 00:00:00
2: Telephony
1. Telephony Part 1-4 00:00:00
3: Basic Call Routing
1. Basic Call Routing Part 1-3 00:00:00
4: VOIP Call Routing
1. VOIP Call Routing Part 1-5 00:00:00
5: CUCME Call Routing Basics
1. CUCME Call Routing Basics Part 1-11 00:00:00
6: Preparing Network for Voice
1. Preparing Network For Voice Part 1-6 00:00:00
7: IP Phone Behavior
1. IP Phone Behavior 00:00:00
8: CUCME Administration Basics
1. CUCME Administration Basics Part 1-4 00:00:00
9: CUCME StandUp
1. CUCME Stand Up Part 1-5 00:00:00
10: CUCME StandUp Part 2
1. CUCME Stand Up2 Part 1-2 00:00:00
1. CUCME Stand Up CUCME Part 1-3 00:00:00
12: End Users And End User Interface
1. End Users And End User Interfaces Part 1-3 00:00:00
13: Endpoint Implementation
1. Endpoint Implementation Part 1-4 00:00:00
14: Call Coverage
1. Call Coverage Part 1-9 00:00:00
15: Calling Restrictions and Routing
1. Calling Restrictions And Routing Part 1-6 00:00:00
16: CUCME Advance Call Coverage
1. CUCME Advance Call Coverage Part 1-2 00:00:00
17: Implementing Unity Connection
1. Implementing Unity Connection Part 1-9 00:00:00

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