Would you like enormous earning potential? Do you want a career with plenty of room for progression?
If the answer is yes, then this is the course for you. Whether you are currently working as a Secretary or PA, or if you’re just starting out, this course covers everything and will give you a great introduction to the world of work. Get qualified and add a well-recognised certificate to your CV with Study 365, this will show potential employers that you have been professionally trained, and that you can provide Secretarial and Personal Assistant duties to the highest standards. These roles allow progression, and are also in high demand at the moment, so once qualified, you will enjoy the perks.
The course is taught in modules and learners will study various useful subjects, like the Microsoft suite and speed typing, so your computer skills will be proven. Learners will also go through CV and cover letter writing, so if you are looking for a new job, you’ll have an added advantage. Other modules include diary management, business writing, organising meetings, time management and customer service. In addition, the course goes over bookkeeping and Quickbooks, so you’ll be fully equipped should your employer need you to do accounting or payroll. As you can see, this course gives a full education and will prepare candidates for Personal Assistant or Secretarial roles.
Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.
This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests, and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.
What will I learn?
- Understand the role of a PA, secretary or assistant and the skills needed to fulfill the role.
- Have knowledge of good communication skills, including how to be assertive and listen well.
- Learn more about business writing skills.
- Recognise the different working and management styles to enable you to work better with your boss.
- Understand how to better your diary management, scheduling and time management skills.
- Have knowledge of how to organise a successful meeting.
- Learn how to write and layout and a meeting agenda.
- Understand the importance of office ergonomics.
- Learn how to use Microsoft Office for business documentation.
Who is it for?
The course is ideal for those already working as a PA or Secretary, or for those hoping to work as a PA or Secretary.
Method of Assessment & Certification:
At the end of the course, learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.
Successful candidates will be awarded a certificate in “Secretary and Personal Assistant Training”.
Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.
With this qualification you can be a:
- Personal Assistant
- Legal Secretary
- Medical Secretary
|1. JOB FUNCTIONS AND DESCRIPTION OF A SECRETARY/ AND PA|
|Job functions and Description of a Secretary/ PA||00:00:00|
|2. DIARY MANAGEMENT|
|Diary and Time Management with Outlook||01:26:00|
|3. BUSINESS REPORTS AND LETTER WRITING|
|Business Writing Skills||02:00:00|
|Introduction to Business Report Writing||00:29:00|
|How to Prepare for Writing||00:51:00|
|Exercise Files: Business Report Writing||00:00:00|
|4. E-MAILS WRITING TIPS|
|Introduction to Effective Email Writing||00:25:00|
|Writing Email Messages||00:22:00|
|5. HANDLING CONFIDENTIAL DOCUMENTS|
|Handling Confidential Documents||00:00:00|
|6. SUCCESSFUL MEETING MINUTES|
|7. NOTE TAKING|
|Exercise Files: Note Taking||00:00:00|
|8. DATA MANAGEMENT, RECORD KEEPING AND FILING|
|Data Management & Record Keeping||00:00:00|
|9. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS|
|Appointment Booking and Arrange an Interview||00:12:00|
|10. DELIVERING POSTAL MAIL|
|Delivering Postal Mail||00:33:00|
|12. CUSTOMER SERVICE AND TELEPHONE HANDLING SKILLS|
|Customer Service Basics Over the Phone||00:30:00|
|Get the facts- ask the right questions||00:21:00|
|Discuss Solutions- learning to listen||00:10:00|
|Dealing with difficult customers||00:20:00|
|Developing Inbound & Outbound Telephone Skills||00:30:00|
|Hot Telephone Tips||00:12:00|
|13. ORGANISING A MEETING|
|Organising a Meeting||00:00:00|
|Exercise Files: Organising Meeting||00:00:00|
|Introduction to Accounting||00:33:00|
|Financial & Managerial Accounting||00:00:00|
|15. INVOICING/PETTY CASH|
|Invoicing and Petty cash||00:00:00|
|16. DOCUMENT PROOFREADING|
|17. QUICKBOOKS FOR PAYROLL MANAGEMENT|
|Introduction to QuickBooks||00:18:00|
|Setting up the Employee Payroll||00:40:00|
|Running the Payroll||00:29:00|
|Exercise Files: QuickBooks for Payroll Management||00:00:00|
|18. TIPS FOR SPEED READING|
|Tips for Speed Reading||00:07:00|
|19. CREATING AN EFFECTIVE CV AND COVER LETTER|
|Business Resumes & Job Applications||01:00:00|
|How to Gather Information for Your CV||00:32:00|
|Write your CV||00:37:00|
|CV Writing Tips and Layouts||00:33:00|
|Different CV Formats||00:47:00|
|Saving a CV to Different Formats and Online CV Banks||00:34:00|
|Finishing Your CV||00:21:00|
|Exercise Files: Creating an Effective CV||00:00:00|
|20. TIME MANAGEMENT|
|Introduction to Time Management||00:22:00|
|Fundamentals of Productivity||00:35:00|
|How to Use Your Calendar Effectively||00:31:00|
|Setting up Priorities and Schedule||00:37:00|
|Exercise Files: Time Management||00:00:00|
|21. MOTIVATING EMPLOYEES|
|22. TYPING SPEED DEVELOPMENT|
|23. MICROSOFT WORD|
|Introduction to Microsoft Word||00:01:00|
|First Step to MS Word||00:31:00|
|Text Editing & Formatting||00:44:00|
|Formatting Paragraph and Pages||00:48:00|
|Creating Styles, Themes, Number and Bullets||00:39:00|
|Columns & Tables||01:33:00|
|Macros and Proofing||00:33:00|
|Sharing and Reviewing Documents||00:27:00|
|Modify Word Document||00:15:00|
|Exercise Files: Microsoft Word 2016||00:00:00|
|24. MICROSOFT EXCEL|
|Getting Started with Microsoft Excel||00:42:00|
|Creating Formulas and Functions||00:41:00|
|Worksheet Views, Multiple Worksheets and Workbooks||00:52:00|
|IF, VLOOKUP, and Power Functions, Security & Sharing||00:51:00|
|Data Management, Data Analysis Tools||01:20:00|
|PivotTables & Macros||01:21:00|
|Exercise Files: Microsoft Excel 2016||00:00:00|
|25. MICROSOFT POWERPOINT|
|Getting Started with Microsoft PowerPoint||00:10:00|
|Working with Presentations & Slides||00:37:00|
|Adding Pictures & Contents to Slides||00:46:00|
|Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides||00:39:00|
|Preparing & Delivering the Presentation||00:26:00|
|Reusing and Sharing Presentations||00:20:00|
|Exercise Files: Microsoft PowerPoint 2016||00:00:00|
|26. MICROSOFT OUTLOOK|
|Getting Started with Outlook||00:08:00|
|Adding and Connecting Accounts, Reading & Organizing Mails||01:02:00|
|Creating and Sending Mail, Creating and Working with People||00:44:00|
|Working with Delegates & Calendars||00:40:00|
|Creating Tasks and Notes, Working with Outlook Data||00:13:00|
|Mock Exam: Executive Secretarial & PA||00:20:00|
|Final Exam: Executive Secretarial & PA||00:20:00|