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Overview

Spend an hour with Dawn in the Dealing with Difficult People tutorial, and you’ll know exactly what to say and do to defuse volatile situations and bring out the best in people, no matter how difficult they are.

Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professional learning material, all delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months).

Who is it for? 

  • Job seekers
  • Graduates
  • Students
  • Customer service professionals
  • Receptionists
  • Office workers
  • Management professionals
  • Business professionals

Course Outline:

This course is comprised of the following modules:

  • Module 01: Pinpointing Your Triggers
  • Module 02: Culture, Upbringing and Personality: Your Responses to Difficult Circumstances
  • Module 03: Techniques for Defusing Difficult People and Challenging Situations
  • Module 04: What to Do and Say to De-escalate Volatile people and Situations 

Course Duration:

From the day you purchase the course, you will have 12 months access to the online study platform. As the course is self-paced you can decide how fast or slow the training goes, and are able to complete the course in stages, revisiting the training at any time.

Method of Assessment:

At the end of the course, you will have one assignment to be submitted (you need a mark of 65% to pass) and you can submit the assignment at any time. You will only need to pay £19 for assessment and certification when you submit the assignment. You will receive the results within 72 hours of submittal, and will be sent a certificate in 7-14 days if you have successfully passed.

Certification:

Successful candidates will be awarded a certificate for Dealing with Difficult People.

Entry Requirement:

Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT. 

Career Path:

This course will provide you with the knowledge and skills to gain high level job roles in the following industries:

  • Risk Management
  • Change Management
  • Customer service
  • Retail management
  • HR Management

Presenter Information:

Dawn Jones has had an exemplary career as a high-powered professional. She is an international speaker, corporate trainer and business leader. After more than 20 years of corporate and entrepreneurial experience, she knows the secrets to success inside out.

As a professional speaker, Dawn is passionate about helping people reach their goals and live their dreams; as well as helping them discover the essentials of communicating for results, building self-esteem, and unlocking their paths to success.

Dawn has trained people around the world from America to Australia to Africa on how to pinpoint, recognize and resolve people and personality issues within projects and processes.

Her fast-paced delivery, sprinkled with impacting stories and anecdotes, makes her one of the most stimulating and sought-after speakers in her specialty areas.

 

Still not convinced?

Download our course brochure & learn more about this course.

Course Curriculum

Free Introduction
Dealing with Difficult People FREE 00:00:00
1: Pinpointing Your Triggers
1. Pinpointing Your Triggers 00:00:00
2: Culture, Upbringing and Personality: Your Responses to Difficult Circumstances
2. Culture, Upbringing and Personality: Your Responses to Difficult Circumstances 00:00:00
3: Techniques for Defusing Difficult People and Challenging Situations
3. Techniques for Defusing Difficult People and Challenging Situations 00:00:00
4: What to Do and Say to De-escalate Volatile people and Situations
4. What to Do and Say to De-escalate Volatile people and Situations 00:00:00

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Course Reviews

  • Office Administration & Skills Diploma

    Great Course Very Easy to Follow 4

    All the videos broke up on occasions. Easier reading method such as two continuous pages as with Microsoft Word would have been better
    Default avatar
    Alastair Jinks
  • Digital Marketing Training

    Digital marketing course 3

    Mostly good: accessible, straightforward to understand, but giving enough detailed info to make you think you are learning. However, sometimes more detail on "how to do it" rather than "what you have to do" would have been good. Also, three enquiries about how to access support materials (as advertised) went either unanswsered or unsatisfactorily answered. I still have not received them.
    Default avatar
    andrew




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Phone: 0203 874 9355​
Email: support@study365.co.uk

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