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Overview

Spend an hour with Dawn in the Dealing with Difficult People tutorial, and you’ll know exactly what to say and do to defuse volatile situations and bring out the best in people, no matter how difficult they are.

Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professional learning material, all delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months).

Who is it for? 

  • Job seekers
  • Graduates
  • Students
  • Customer service professionals
  • Receptionists
  • Office workers
  • Management professionals
  • Business professionals

Course Outline:

This course is comprised of the following modules:

  • Module 01: Pinpointing Your Triggers
  • Module 02: Culture, Upbringing and Personality: Your Responses to Difficult Circumstances
  • Module 03: Techniques for Defusing Difficult People and Challenging Situations
  • Module 04: What to Do and Say to De-escalate Volatile people and Situations 

Course Duration:

From the day you purchase the course, you will have 12 months access to the online study platform. As the course is self-paced you can decide how fast or slow the training goes, and are able to complete the course in stages, revisiting the training at any time.

Method of Assessment:

At the end of the course, you will have one assignment to be submitted (you need a mark of 65% to pass) and you can submit the assignment at any time. You will only need to pay £19 for assessment and certification when you submit the assignment. You will receive the results within 72 hours of submittal, and will be sent a certificate in 7-14 days if you have successfully passed.

Certification:

Successful candidates will be awarded a certificate for Dealing with Difficult People.

Entry Requirement:

Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT. 

Career Path:

This course will teach you how to deal with people who tend to be difficult and cause problems in any kind of situation. Learn what to say and do in such an instance and understand what makes such people be difficult. Bring out the best in these individuals and try to make the best of the situation. A career with bright prospects await you with the completion of this course. According to www.payscale.uk, some of the key job positions along with the average UK salary per annum you can go for after completing this course will be as follows.

  • Risk Manager – £50,109 per annum
  • Change Manager – £40,838 per annum
  • Customer Service Representative (CSR) – £17,977 per annum
  • Customer Service Manager – £27,839 per annum
  • Customer Service Officer – £17,922 per annum
  • Retail Manager Salary – £23,434 per annum
  • Human Resources (HR) Manager – £35,559 per annum

Presenter Information:

Dawn Jones has had an exemplary career as a high-powered professional. She is an international speaker, corporate trainer and business leader. After more than 20 years of corporate and entrepreneurial experience, she knows the secrets to success inside out.

As a professional speaker, Dawn is passionate about helping people reach their goals and live their dreams; as well as helping them discover the essentials of communicating for results, building self-esteem, and unlocking their paths to success.

Dawn has trained people around the world from America to Australia to Africa on how to pinpoint, recognize and resolve people and personality issues within projects and processes.

Her fast-paced delivery, sprinkled with impacting stories and anecdotes, makes her one of the most stimulating and sought-after speakers in her specialty areas.

 

Still not convinced?

Download our course brochure & learn more about this course.

Course Curriculum

Free Introduction
Dealing with Difficult People FREE 00:00:00
1: Pinpointing Your Triggers
1. Pinpointing Your Triggers 00:00:00
2: Culture, Upbringing and Personality: Your Responses to Difficult Circumstances
2. Culture, Upbringing and Personality: Your Responses to Difficult Circumstances 00:00:00
3: Techniques for Defusing Difficult People and Challenging Situations
3. Techniques for Defusing Difficult People and Challenging Situations 00:00:00
4: What to Do and Say to De-escalate Volatile people and Situations
4. What to Do and Say to De-escalate Volatile people and Situations 00:00:00

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