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Overview

This certificate is globally recognised and accepted as the most widely used best practices for IT service management, so if you want to excel in this industry you need to get qualified! During this course you will learn all you need to know to enter or enhance your career in project management or IT service management. Companies that use ITIL best practices range from the Fortune 500 market, Government, DOD, small business and is also used internationally. This course covers the 5 main concepts within ITIL: Service Strategy, Design, Transition, Operation and Continual Service Improvement.

Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests, and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months).

What will I learn?

  • Service strategy: meet the needs of your customers, and provide an excellent
  • Service design: make sure your service is efficiently designed and is cost effective
  • Service transition: build and test your design
  • Service operation: manage and deliver an excellent service
  • Continual service improvement: a way of improving your service, and the technology, and processes used to manage it

Course Description:

This online training course is comprehensive and designed to cover the key topics listed under the curriculum.

Course Duration:

You will have 12 Months access to your online study platform from the date you purchased the course. The course is self-paced so you decide how fast or slow the training goes. You can complete the course in stages revisiting the training at any time.

Method of Assessment:

At the end of the course, learners will take an online multiple choice question assessment test (please be aware, this is not the official exam). The online test is marked straight away, so you will know immediately if you have passed the course.

Official Exam Details:

  • 40 multiple choice examination questions
  • 26 marks required to pass (out of 40 available) – 65%
  • 60 minutes’ duration
  • Closed book

PLEASE NOTE: We do not provide the official exam, which will need to be purchased separately.

You can purchase the exam here: https://www.axelos.com/certifications/itil-certifications

Certification:

Successful candidates will be awarded a certificate in Information Technology Infrastructure Library (ITIL Foundation V3).

(This course is not included the official certificate)

Career Path:

This training course could help you to fulfil any of the following job roles:

  • Infrastructure Engineer
  • Service Delivery Manager
  • Solutions Engineer
  • CISCO Field Engineer
  • Desktop Infrastructure Engineer

 

ITIL®, RESILIA™, PRINCE2®, and the Swirl logo™ are registered trade marks of the AXELOS Limited, used under permission of AXELOS. All rights reserved.

Course Curriculum

free introduction
Information Technology Infrastructure Library (ITIL Foundations V3) FREE 00:00:00
Course Brochure – Information Technology Infrastructure Library (ITIL Foundations V3) FREE 00:00:00
1: The ITIL Qualification Scheme
1. Intro 00:00:00
2. About Scheme 00:00:00
3. Levels Of Qualifications 00:00:00
4. Qualification Bodies 00:00:00
5. The I T I L Foundation Certifcation Stubble 00:00:00
2: Introduction to Service Management
1. Service And Service Management- Part 1-2 00:00:00
2. Service Management Processes- Part 1-2 00:00:00
3. Service Management Best Practices And Summary 00:00:00
3: ITIL and the Service Lifecycle
1. Service Management Practices 00:00:00
2. Why ITIL 00:00:00
3. The Service Lifecycle 00:00:00
4: Service Strategy
1. Service Strategy Purpose And Objectives 00:00:00
2. Service Strategy Scope 00:00:00
3. Business Value Stubble 00:00:00
4. Key Principles- Part 1-2 00:00:00
5. Service Stragey Processes 00:00:00
5: Service Design
1. Service Design Purpose And Objectives 00:00:00
2. Scope Of Service Design 00:00:00
3. Business Value Service Design 00:00:00
4. Service Design Key Principles 00:00:00
5. Service Design Processes- Part 1-4 00:00:00
6: Service Transition
1. Service Transition Purpose And Objectives 00:00:00
2. Service Transition Scope And Business Value 00:00:00
3. Service Transition Key Principles 00:00:00
4. Service Transition Processes- Part 1-4 00:00:00
7: Service Operation
1. Intro To Service Operation 00:00:00
2. Service Operation Basic Concepts 00:00:00
3. Service Operation Processes-Part 1-2 00:00:00
4. Service Operation Access Management 00:00:00
5. Service Operation Functions 00:00:00
8: Continual Service Improvement
1. Continual Service Improvement Purpose Objectives And Scope 00:00:00
2. Continual Service Improvement Key Principles 00:00:00
3. Continual Service Improvement Processes 00:00:00
9: Service Management Technology
1. SMT 00:00:00
2. SMT Service Automation 00:00:00
3. SMT Service Analytics 00:00:00
10: How it all Fits Together
1. How It All Fits Together 00:00:00
2. Outro 00:00:00
11: Bonus Material
1. Lifecycle Stages Flow-Part 1-2 00:00:00
2. Lifecycle Stages Breakdown-Part 1-3 00:00:00
3. Function Reviews-Part 1-2 00:00:00
4. Service Support Functionc 00:00:00
5. Service Delivery Function-Part 1-2 00:00:00
6. Test Taking Tips 00:00:00
7. Practice Questions 00:00:00

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