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This course will help you to pass the Information Technology Infrastructure Library (ITIL) – Service  Operations exam with flying colours! Our course has been created by a qualified professional and is in line with the official exam, so you will be receiving learning material and teaching which has been specifically tailored to guarantee your success. With helpful and concise modules to improve your networking knowledge and skills, and effective tutoring, you’ll be passing the exam in no time!

Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests, and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months).

What will I learn?

  • Service Operation focuses on delivery and control process activities and aims for a steady state of managing services. In this course, you will learn the principles, processes, common activities, and implementation considerations of ITIL® service operation.

Course Description:

This online training course is comprehensive and designed to cover the key topics listed under the curriculum.

Course Duration:

You will have 12 Months access to your online study platform from the date you purchased the course. The course is self-paced so you decide how fast or slow the training goes. You can complete the course in stages revisiting the training at any time.

Method of Assessment:

At the end of the course, learners will take an online multiple choice question assessment test (please be aware, this is not the official exam). The online test is marked straight away, so you will know immediately if you have passed the course.


Successful candidates will be awarded a certificate for Information Technology Infrastructure Library (ITIL) – Service  Operations.

(This course is not included the official certificate.)

Official Exam description:

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) – 70%
  • 90 minutes’ duration
  • Closed book

PLEASE NOTE: We do not provide the official exam, which will need to be purchased separately.

Entry Requirement:

Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.

Career Path:

This training course will lead you to become a:

  • Database Administrator
  • IT Operations Manager
  • Security Administrator
  • Applications Support
  • Service Desk and Incident Manager
  • Release Manager
  • Security Manager
  • Problem Manager
  • Network Support


ITIL®, RESILIA™, PRINCE2®, and the Swirl logo™ are registered trade marks of the AXELOS Limited, used under permission of AXELOS. All rights reserved.

Course Curriculum

free introduction
Information Technology Infrastructure Library (ITIL) – Service Operations FREE 00:00:00
Course Brochure – Information Technology Infrastructure Library (ITIL) – Service Operations FREE 00:00:00
1: Service Operation Introduction
1. Introduction 00:00:00
2. Syllabus Exam Overview And Testing Tips 00:00:00
3. Service Operation Introduction Part 1-5 00:00:00
2: Service Management As a Practice
1. Service Management As A Practice Part 1-3 00:00:00
3: Service Operation Principles
1. Service Operation Principles Part 1-4 00:00:00
4: Service Operation Process
1. Service Operation Process Part 1-3 00:00:00
2. Incident Management Part 1-2 00:00:00
3. Problem Management 00:00:00
4. Request Fulfillment 00:00:00
5: Common Service Operation Activities
1. Common Service Operation Activities Part 1-4 00:00:00
6: Organizing For Service Operation
1. Organizing For Service Operation Part 1-3 00:00:00
2. Roles Part 1-2 00:00:00
7: Technology Considerations
1. Technology Considerations 00:00:00
8: Service Operation
1. Implementation Of Service Operation 00:00:00
2. Challenges Risks And Critical Success Factors 00:00:00
3. Conclusion 00:00:00

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