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ISO 20000: Information Technology Service Management Systems Foundation Certification

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Overview This ISO 20000: Information Technology Service Management Foundation certification will provide learners with the relevant knowledge and skills which …


This ISO 20000: Information Technology Service Management Foundation certification will provide learners with the relevant knowledge and skills which they need in order to obtain a clear understanding of the requirements given in the international ISO standards. This exam is aimed at people currently working in a service provider organisation and may need to prove that they have a good knowledge and understanding of the concepts covered in this exam.

The international standard will specify the requirements needed for any business when implementing and constantly improving a service management system effectively. This exam will help you to effectively manage their service management systems related to the Information Technology in an effective and efficient manner. This will provide a highly valuable certification level for all learners since the international standards could be successfully implemented in such organisations.

N.B. We do not provide the course. only the official exam is included in this program

  • Why study at Study 365? 
  • This certification will help you to :
  • Who is this exam aimed at?
  • Entry Requirements
  • Method of Assessment   
  • Certification
  • Awarding Body
  • Progression Path

The amount of commitments which the modern professionals tend to face keep increasing constantly, hence the importance for online education has enhanced. This results in a higher demand for such course providers who offer online courses to learners. Study 365 is an Accredited Examination Organisation, which will be able to provide learners with a competitive advantage over competing institutions. The high quality courses and exams offered tend to provide high value to learners as well and the aspect of learning tends to be more efficient by being accessible to study from your home. Study 365 will make sure that the certification you receive is of high quality and value, with a higher chance of a career development.

Study 365 has made it easier to obtain new skills and knowledge since they have made it increasingly easier and more flexible for learners to study. There are hundreds of online courses for you to choose from, which are affordable and offer high value in terms of career development to the learners.

By completing this examination in a successful manner, you would be able to;

  • Gain a foundation level of knowledge and a certification which states that you have a solid understanding of the standard and its content.
  • Demonstrate your commitment to ongoing education and professional ISO standards
  • Prove that you have a solid understanding of the content and requirements of the international ISO standards

This exam would be excellent for;

  • Professionals who play a role in the processes of IT service management
  • Individuals who are interested in the broader scope of the IT service management system
  • Those who are interested in pursuing a career in IT service management

The course does not have any prerequisites for learners

The exam format is as follows:

  1. Closed book exam
  2. Only in English Language
  3. Exam duration 60 minutes
  4. Exam pass mark is 26 marks (65%)

Once you have successfully passed the examination, you will receive the ISO 20000: Information Technology Service Management Systems Foundation Certification

Once you have passed the examination successfully, you will receive your certificate from PeopleCert. PeopleCert is a market leader in the aspect of assessing and providing certification of the relevant professional skills of learners. They are also involved in partnering multinationals as well as government bodies so that they could offer more standardised and high quality exams to the learners. PeopleCert is known for offering millions of different exams across more than 200 countries worldwide and in 25 languages as well. They are prominent in the industry for using state of the art technology and helping professionals to realize their true potential.

Learn the different aspects of IT service Management and how these service management system (SMS) and service management processes could be used in an organisational context. You will gain the opportunity to enhance your career by completing this exam successfully as well. A career with bright prospects await you with the completion of this exam. According to, some of the key job positions along with the average UK salary per annum you can go for after completing this exam will be as follows.

  • Senior IT Project Manager - £59,632 per annum
  • Business Analyst - £35,733 per annum
  • IT consultant - £39,991 per annum
  • IT development leader - £42,278 per annum
  • System developer - £31,631 per annum
  • Information system manager - £39,899 per annum

Course Curriculum

Book Your Exam – (ISO) Official

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