ITIL® Intermediate: Managing Across the Lifecycle (MALC) Certfication

Overview

The ITIL Intermediate: Managing Across the Lifecycle (MALC) course leads to the ITIL Expert level. It is a comprehensive course that focuses on business, management, supervisory objectives, processes, purposes, functions and activities. The course enables learners to understand interfaces and interactions between processes in service lifecycle. The course is designed to enable individuals to learn how to implement core disciplines and learnt concepts of ITIL. Understand the best practices associated with the ITIL framework. It is an in-depth course that covers best practices relevant to the ITIL framework.

The ITIL Intermediate: Managing Across the Lifecycle (MALC) course is between the intermediate and expert levels and is the final module before the Expert status and it enables professionals to integrate their ITIL knowledge in real-world settings within their organisation.

The ITIL Intermediate: Managing Across the Lifecycle (MALC) course will enable individuals who have gained the relevant expertise and experience to be able to offer consistent customer satisfaction within their business objectives. The Managing Across the Lifecycle module is worth 5 credits to achieve the minimum of 17 credits required before reaching the final step of the ITIL Expert Level. The course is globally recognised and accredited to a training organisation and learners will be issued an internationally recognised qualification following full completion of the ITIL Intermediate: Service Offerings and Agreement course.

Why consider learning at Study 365?

With so many commitments in our lives, we may not have the time to learn new skills. The beauty of studying online is that you get to find this balance between your education and your daily commitments.

Study 365 offers hundreds of online courses to students across the world. Gaining new skills has never been this easy as many of our courses are open to students with little or no qualifications or previous experience. All the courses are up-to-date, relevant, affordable, and will build on existing expertise or give you a jump-start to a new career. The courses are meticulously designed and equals what is offered in a classroom setting. With a solid reputation that has established and made us made us one of the most trusted and reliable online course providers we offer the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in your chosen career. You can learn at your own pace at Study 365 and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules, interactive quizzes and free resources which include Free CV writing pack, free career support and course demo to make your learning experience enriching and more rewarding.

Learning Outcomes

Understand the relationship between business and IT and learn how to achieve business value.
Learn the critical success components, value, benefits and costs dynamics in management of strategic change.
Understand risk management and organizational challenges.
Learn activities such as leading, guiding monitoring, evaluating and communicating.
Learn about organisational maturity, transition, structure, governance and achieving balance in relation to service operations knowledge.
Learn how to distinguish between complementary services and how it supports ITIL initiatives.

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this Course aimed at?

The course is aimed at IT Operations Manager.
Service Level Manager
Business Relationship Manager
IT Supplier Manager
Individuals working in roles within service based business models who want to enhance their knowledge of concepts, functions and processes related to service operation.

Entry Requirements

The course requires that learners have an understanding of the ITIL Orientation, Foundation and Practitioner course.
Individuals involved in phases of the lifecycle and who want to acquire a deep understanding that can be applied to enhance and improve the quality of IT service delivery within an organisation.

Method of Assessment

At the end of the ITIL Intermediate: Managing Across the Lifecycle (MALC) course you will be required to take a multiple choice question assessment test comprising of 10 questions per paper in 120 minutes duration. The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.

Certification

Those who successfully complete the exam will be awarded the certificate in ITIL Intermediate: Managing Across the Lifecycle (MALC).

Awarding Body

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Progression and Career Path

Once you successfully complete ITIL Intermediate: Managing Across the Lifecycle (MALC) you will be qualified to work in the following positions. The ITIL qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to https://www.payscale.com is given below.

IT Operations Manager – (average UK yearly salary: £45,537)
IT Security Manager – (average UK yearly salary: £50,473)
Business Relationship Manager – (average UK yearly salary: £40,571)
Configuration Manager – (average UK yearly salary: £37,654)
IT Project Manager – (average UK yearly salary: £42,074)

Others Jobs you can get

IT Management
Senior IT Managers
IT Professionals

Course Curriculum

➤ Module 01: Course Introduction
Course Introduction
	Course Introduction	00:00:00
1.0 Lesson: Course Organization
	Course Organization	00:00:00
	Welcome to the Course	00:00:00
	Mentoring Community Introductions	00:00:00
	Why Are You Here?	00:00:00
	Using Bloom’s Taxonomy	00:00:00
	What do you Expect?	00:00:00
	Housekeeping Online	00:00:00
2.0 Lesson: Course Conventions & Agenda
	Course Conventions & Agenda	00:00:00
	Conventions Used	00:00:00
	Quizzes & Exercises	00:00:00
	ITIL Qualification Scheme	00:00:00
	ITIL MaLC Exam	00:00:00
	Getting Started with an Online Class	00:00:00
	What’s Unique About this Course	00:00:00
	Chapter 01 Review	00:00:00
➤ Module 02: Introduction to Managing Across the Lifecycle
1.0 Lesson: The Practice of Service Management
	The Practice of Service Management	00:00:00
	The Practice of Service Management	00:00:00
	Services	00:00:00
	Service Management	00:00:00
	IT Service Management	00:00:00
	Global ITSM Domain Map	00:00:00
	IT Service Provider Capability Model	00:00:00
2.0 Lesson: Service Value Across the Lifecycle
	Service Value Across the Lifecycle	00:00:00
	The IT Service Management Lifecycle	00:00:00
	Service Strategy	00:00:00
	Service Design	00:00:00
	Service Transition	00:00:00
	Service Operation	00:00:00
	Continual Service Improvement	00:00:00
	Integration Across the Service Lifecycle	00:00:00
	Coordination & Collaboration	00:00:00
3.0 Lesson: Other Key Concepts
	Other Key Concepts	00:00:00
	Core, Enabling & Enhancing Services	00:00:00
	Organizing for Service Management	00:00:00
	Using RACI to Clarify Roles	00:00:00
	Functional Roles Analysis	00:00:00
	Activity Analysis	00:00:00
	Management of Risk	00:00:00
	Managing Risk & the Lifecycle	00:00:00
	Sharing Knowledge across the Lifecycle	00:00:00
	Architecture of an SKMS	00:00:00
4.0 Lesson: Introduction to MaLC Summary
	Introduction to MaLC Summary	00:00:00
	Introduction to MaLC Summary	00:00:00
	Checkpoint	00:00:00
	Case Study Review	00:00:00
	End of Chapter Quiz Review	00:00:00
	Chapter 02 Review	00:00:00
➤ Module 03: Stakeholder Management and Communication
1.0 Lesson: Stakeholder Management
	Stakeholder Management	00:00:00
	BRM across the Lifecycle	00:00:00
	BRM & Service Strategy	00:00:00
	BRM & Service Design	00:00:00
	BRM & Service Transition	00:00:00
	BRM & Service Operation	00:00:00
	BRM & Continual Service Improvement	00:00:00
	BRM & Communications	00:00:00
	Business Relationship Management Roles	00:00:00
2.0 Lesson: Stakeholder Communication
	Stakeholder Communication	00:00:00
	Managing Communications & Commitment	00:00:00
	Service Models Use in Communication	00:00:00
	Design Coordination & Service Definition	00:00:00
	Communication Strategy	00:00:00
	Support & Delivery Communication	00:00:00
	Communication in the Context of Improvement	00:00:00
3.0 Lesson: Stakeholder Management & Communication Summary
	Stakeholder Management & Communication Summary	00:00:00
	Stakeholder Management & Communication Summary	00:00:00
	Checkpoint	00:00:00
	End of Chapter Quiz Review	00:00:00
	Chapter 03 Review	00:00:00
➤ Module 04: Process Integration
1.0 Lesson: Process Integration Across the Lifecycle
	Process Integration Across the Lifecycle	00:00:00
	Global ITSM Domain Map	00:00:00
	IT Service Provider Capability Model	00:00:00
	Integration of Lifecycle Processes	00:00:00
	Impact of Strategy across the Lifecycle	00:00:00
	Lifecycle Perspective of Design	00:00:00
	Lifecycle Inputs & Outputs	00:00:00
	Service Strategy I/O	00:00:00
	Service Design I/O	00:00:00
	Service Transition I/O	00:00:00
	Service Operation I/O	00:00:00
	Continual Service Improvement I/O	00:00:00
2.0 Lesson: Service Strategy
	Service Strategy	00:00:00
	Strategy Management for IT Services	00:00:00
	Strategy Management Business Value	00:00:00
	Strategy Management Relationships	00:00:00
	Strategy Management Process	00:00:00
	Service Portfolio Management	00:00:00
	SPM Value to the Business	00:00:00
	SPM Relationships	00:00:00
	Service Portfolio	00:00:00
	Financial Management	00:00:00
	Financial Management Value to the Business	00:00:00
	Financial Management Relationships	00:00:00
	Financial Management Major I/O	00:00:00
	Demand Management	00:00:00
	Demand Management Value to the Business	00:00:00
	Demand Management Relationships	00:00:00
	Business Activity Patterns	00:00:00
	Business Relationship Management	00:00:00
	BRM Value to the Business	00:00:00
	BRM Relationships	00:00:00
3.0 Lesson: Service Design
	Service Design	00:00:00
	Design Coordination	00:00:00
	Design Coordination Value to the Business	00:00:00
	Design Coordination Relationships	00:00:00
	Design Coordination Context	00:00:00
	Service Catalog Management	00:00:00
	SCM Value to the Business	00:00:00
	SCM Relationships	00:00:00
	Service Catalog Management Context	00:00:00
	Service Level Management	00:00:00
	SLM Value to the Business	00:00:00
	SLM Relationships	00:00:00
	Service Level Management Context	00:00:00
	Availability Management	00:00:00
	Availability Management Value to the Business	00:00:00
	Availability Management Relationships	00:00:00
	Availability Management Context	00:00:00
	Capacity Management	00:00:00
	Capacity Management Value to the Business	00:00:00
	Capacity Management Relationships	00:00:00
	Capacity Management Context	00:00:00
	Continuity Management	00:00:00
	Continuity Management Value to the Business	00:00:00
	Continuity Management Relationships	00:00:00
	Continuity Management Context	00:00:00
	Security Management	00:00:00
	Security Management Value to the Business	00:00:00
	Security Management Relationships	00:00:00
	Security Management Context	00:00:00
	Supplier Management	00:00:00
	Supplier Management Value to the Business	00:00:00
	Supplier Management Relationships	00:00:00
	Supplier Management Context	00:00:00
4.0 Lesson: Service Transition
	Service Transition	00:00:00
	Transition Planning & Support	00:00:00
	Transition Planning & Support Value to the Business	00:00:00
	Transition Planning & Support Relationships	00:00:00
	Service Planning & Support Context	00:00:00
	Change Management	00:00:00
	Change Management Value to the Business	00:00:00
	Change Management Relationships	00:00:00
	Change Management Context	00:00:00
	Service Asset & Configuration Management	00:00:00
	SACM Value to the Business	00:00:00
	SACM Relationships	00:00:00
	SACM Context	00:00:00
	Release & Deployment Management	00:00:00
	Release & Deployment Value to the Business	00:00:00
	Release & Deployment Relationships	00:00:00
	Release & Deployment Management Context	00:00:00
	Service Validation & Testing	00:00:00
	Service Validation & Testing Value to the Business	00:00:00
	Service Validation & Testing Relationships	00:00:00
	Service Validation & Testing Context	00:00:00
	Change Evaluation	00:00:00
	Change Evaluation Value to the Business	00:00:00
	Change Evaluation Relationships	00:00:00
	Change Evaluation Context	00:00:00
	Knowledge Management	00:00:00
	Knowledge Management Value to the Business	00:00:00
	Knowledge Management Relationships	00:00:00
	Knowledge Management Context	00:00:00
5.0 Lesson: Service Operation
	Service Operation	00:00:00
	Event Management	00:00:00
	Event Management Value to the Business	00:00:00
	Event Management Relationships	00:00:00
	Event Management Context	00:00:00
	Incident Management	00:00:00
	Incident Management Value to the Business	00:00:00
	Incident Management Relationships	00:00:00
	Incident Management Context	00:00:00
	Request Fulfillment	00:00:00
	Request Fulfillment Value to the Business	00:00:00
	Request Fulfillment Relationships	00:00:00
	Request Fulfillment Context	00:00:00
	Problem Management	00:00:00
	Problem Management Value to the Business	00:00:00
	Problem Management Relationships	00:00:00
	Problem Management Context	00:00:00
	Access Management	00:00:00
	Access Management Value to the Business	00:00:00
	Access Management Relationships	00:00:00
	Access Management Context	00:00:00
6.0 Lesson: Continual Service Improvement
	Continual Service Improvement	00:00:00
	7-Step Improvement	00:00:00
	7-Step Improvement Business Value	00:00:00
	7-Step Improvement Relationships	00:00:00
	7-Step Improvement Context	00:00:00
7.0 Lesson: Process Integration Summary
	Process Integration Summary	00:00:00
	Process Integration Summary	00:00:00
	Checkpoint	00:00:00
	End of Chapter Quiz Review	00:00:00
	Chapter 04 Review	00:00:00
➤ Module 05: Managing Services Across the Lifecycle
1.0 Lesson: Stakeholder Needs
	Stakeholder Needs	00:00:00
	The Context of Service Design	00:00:00
	Balanced Design	00:00:00
	Identify Service Requirements	00:00:00
	Service Relationships & Dependencies	00:00:00
	Business Requirements & Drivers	00:00:00
	Service Model	00:00:00
	Design Coordination	00:00:00
	Transition Planning & Support	00:00:00
	Transition Lifecycle	00:00:00
2.0 Lesson: Managing Cross-Lifecycle Processes
	Managing Cross-Lifecycle Processes	00:00:00
	Knowledge Flow	00:00:00
	Logical Staff Mobility	00:00:00
	Service Operation & Strategy	00:00:00
	Service Operation & Design	00:00:00
	Service Operation & Transition	00:00:00
	Service Operation & Improvement	00:00:00
	Early Lifecycle Involvement	00:00:00
	Release Build & Test Involvement	00:00:00
3.0 Lesson: Implementing & Improving Services
	Implementing & Improving Services	00:00:00
	SLM & Improvement	00:00:00
	Service Reviews	00:00:00
	Customer Satisfaction	00:00:00
	Survey Tools & Techniques	00:00:00
	Trends & Changes in Priority	00:00:00
	Internal Analysis	00:00:00
	External Analysis	00:00:00
	Define Market Space	00:00:00
4.0 Lesson: Challenges, CSFs & Risks
	Challenges, CSFs & Risks	00:00:00
	Challenges, Risks & Critical Success Factors	00:00:00
	SS – Challenges	00:00:00
	SS – Risks	00:00:00
	SS – Critical Success Factors	00:00:00
	SD – Challenges	00:00:00
	SD – Risks	00:00:00
	SD – Critical Success Factors	00:00:00
	ST – Challenges	00:00:00
	ST – Risks	00:00:00
	ST – Critical Success Factors	00:00:00
	SO – Challenges	00:00:00
	SO – Risks	00:00:00
	SO – Critical Success Factors	00:00:00
	CSI – Challenges	00:00:00
	CSI – Risks	00:00:00
	CSI – Critical Success Factors	00:00:00
5.0 Lesson: Managing Services Across the Lifecycle Summary
	Managing Services Across the Lifecycle Summary	00:00:00
	Managing Services across the Lifecycle Summary	00:00:00
	Checkpoint	00:00:00
	End of Chapter Quiz Review	00:00:00
	Chapter 05 Review	00:00:00
➤ Module 06: Governance
1.0 Lesson: Governance
	Governance	00:00:00
	What is Governance?	00:00:00
	Setting Strategies, Policies & Plans	00:00:00
	Who Governs?	00:00:00
	Management or Governance	00:00:00
	Governance Framework	00:00:00
	Define, Fulfill & Enforce	00:00:00
	Service Strategy & Governance	00:00:00
	Sourcing Governance	00:00:00
	Steering Committee	00:00:00
	The CAB & Governance	00:00:00
	Governance & Management Systems	00:00:00
2.0 Lesson: Organizational Structure
	Organizational Structure	00:00:00
	Organizational Structure	00:00:00
	Organizational Development	00:00:00
	Stage 1 – Network	00:00:00
	Stage 2 – Directive	00:00:00
	Stage 3 – Delegation	00:00:00
	Stage 4 – Coordination	00:00:00
	Stage 5 – Collaboration	00:00:00
	Organizational Departmentalization	00:00:00
	Organizational Design	00:00:00
	Logical Organization – Strategic Components	00:00:00
	Logical Organization – Tactical & Operational Components	00:00:00
	Logical Organization & the Customer	00:00:00
	Service Design & Organizational Structure	00:00:00
	Service Transition & Organizational Structures	00:00:00
	Organizational Context for Service Transition	00:00:00
	Competence & Training	00:00:00
3.0 Lesson: Service Provider Types
	Service Provider Types	00:00:00
	Service Provider Types	00:00:00
	Internal Service Provider	00:00:00
	Shared Services Unit	00:00:00
	External Services Unit	00:00:00
	Choosing a Service Provider Type	00:00:00
	Considering Service Type	00:00:00
	Selecting Delivery Strategies	00:00:00
	Sourcing Structures	00:00:00
4.0 Lesson: Governance Summary
	Governance Summary	00:00:00
	Governance Summary	00:00:00
	Checkpoint	00:00:00
	End of Chapter Quiz Review	00:00:00
	Chapter 06 Review	00:00:00
➤ Module 07: Measurement
1.0 Lesson: Measuring
	Measuring	00:00:00
	Business Value	00:00:00
	Demonstrating Business Value	00:00:00
	Service Measurement	00:00:00
	Objectives	00:00:00
	Measurement & Reporting Frameworks	00:00:00
	Reporting Levels	00:00:00
	Management Domains	00:00:00
	Measurement Definition	00:00:00
	Setting Targets	00:00:00
	Process Measurements	00:00:00
	Scorecard & Reports	00:00:00
	Metrics	00:00:00
	CSFs & KPIs	00:00:00
	Using Metrics	00:00:00
2.0 Lesson: Measurement Frameworks
	Measurement Frameworks	00:00:00
	Design & Develop Service Measurement Framework	00:00:00
	Measurement Framework Grid	00:00:00
	Designing Measurement Methods & Metrics	00:00:00
	Metrics Tree	00:00:00
	Monitoring & Control	00:00:00
	Definitions	00:00:00
	Monitor Control Loop	00:00:00
	Control Loop Types	00:00:00
	Measurements & Monitoring	00:00:00
	Measurement Types	00:00:00
	Measurement, Metrics & KPIs	00:00:00
	Event Management Desired Features	00:00:00
3.0 Lesson: Measurement Summary
	Measurement Summary	00:00:00
	Measurement Summary	00:00:00
	Checkpoint	00:00:00
	End of Chapter Quiz Review	00:00:00
	Chapter 07 Review	00:00:00
➤ Module 08: Implement and Improving – VO
1.0 Lesson: Implementing Service Management
	Implementing Service Management	00:00:00
	CSI Approach	00:00:00
	Business Questions for CSI	00:00:00
	Lifecycle Approach to Strategy Implementation	00:00:00
	Setting Implementation Strategy	00:00:00
	Designing Service Strategy	00:00:00
	Transitioning Service Strategy	00:00:00
	Operating Service Strategy	00:00:00
	Continual Improvement of Service Strategy	00:00:00
2.0 Lesson: Assessing Service Management
	Strategic Assessment	00:00:00
	Internal Environment	00:00:00
	External Environment	00:00:00
	S.W.O.T Analysis	00:00:00
	Gap Analysis	00:00:00
	Service Gap Model	00:00:00
	ISO/IEC 20000	00:00:00
	Six Sigma Methods	00:00:00
	CobiT	00:00:00
	CMMI & eSCM	00:00:00
	Aligning Assets with Outcomes	00:00:00
	Assessment & Improvement	00:00:00
	When to Assess	00:00:00
	What to Assess	00:00:00
	Advantages & Risks of Assessments	00:00:00
	Value vs. Maturity	00:00:00
	Benchmarking	00:00:00
	Benchmarking Procedure	00:00:00
	Benchmarking Costs	00:00:00
	Value of Benchmarking	00:00:00
	Benchmarking Benefits	00:00:00
	Who Is Involved?	00:00:00
	What to Benchmark?	00:00:00
	Comparison with Industry Norms	00:00:00
	Benchmark Approach	00:00:00
3.0 Lesson: Improving Service Management
	Improving Service Management	00:00:00
	CSI Register	00:00:00
	PDCA & Continual Improvement	00:00:00
	7-Step Improvement Process	00:00:00
	Step 1 – Strategy for Improvement	00:00:00
	Step 2 – Define Measurement	00:00:00
	Step 3 – Gather Data	00:00:00
	Step 4 – Process Data	00:00:00
	Step 5 – Analyze Information & Data	00:00:00
	Step 6 – Present & Use Information	00:00:00
	Step 7 – Implement Improvement	00:00:00
4.0 Lesson: Key Considerations
	Key Considerations	00:00:00
	Service Economics	00:00:00
	Return on Investment	00:00:00
	ROI Focus	00:00:00
	Business Case	00:00:00
	Business Impact Analysis	00:00:00
	Organizational Change	00:00:00
	Service Management System	00:00:00
	Kotter’s 8-Steps to Organizational Change	00:00:00
	Establish Sense of Urgency	00:00:00
	Form Guiding Coalition	00:00:00
	Create Vision	00:00:00
	Communicate the Vision	00:00:00
	Empower Others to Act on Vision	00:00:00
	Plan for & Create Short-Term Wins	00:00:00
	Consolidate Improvements & Produce More Change	00:00:00
	Institutionalize the Change	00:00:00
	Planning & Implementing Support Technology	00:00:00
5.0 Lesson: Implementing & Improving Summary
	Implementing & Improving Summary	00:00:00
	Implementing & Improving Summary	00:00:00
	Checkpoint	00:00:00
	End of Chapter Quiz Review	00:00:00
	Chapter 08 Review	00:00:00
	Course Closure	00:00:00