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ITIL® Intermediate: Release, Control & Validation (RCV) Certfication

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178 STUDENTS
Overview The ITIL Intermediate: Release, Control & Validation course is designed to enable individuals to master key ITIL processes required …

Overview

The ITIL Intermediate: Release, Control & Validation course is designed to enable individuals to master key ITIL processes required to plan for service transitions, build, assess changes, test and deploy release. It is a part of the ITIL Intermediate Capability Lifecycle stream that learners can progress to in the aim of achieving the Expert ITIL qualification. It is a comprehensive course that enables learners to understand RCV and how to apply them to meet user requirements and achieve operational excellence. The ITIL framework has become popular and in high-demand making it an entry-level requirement for individuals who want to gain IT-based roles in major enterprises and corporations.  It is an attractive qualification that will enable individuals to gain new employment in global organisations. Additionally, the course will give insight into the objectives, principles, methods and functions which are integrated into the service lifecycle.

The ITIL Intermediate: Release, Control & Validation course discusses change management, release and deployment management, request fulfillment, change evaluation and knowledge management.

The ITIL Intermediate: Release, Control & Validation course will test and validate the learner’s knowledge of the industry and their understanding in service management best practices. The RCV course is worth 4 credits and individuals need to acquire a total of 17 credits to progress to the Managing across the Lifecycle course. The course is globally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of The ITIL Release, Control & Validation course.

All ITIL v3 training and examinations will be discontinued by the end of 2021. You can read more here.

ITIL® – “ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.

  • Why consider learning at Study 365?
  • Learning Outcomes
  • Access Duration
  • Who is this Course aimed at?
  • Entry Requirements
  • Method of Assessment
  • Certification
  • Awarding Body
  • Progression and Career Path
  • Other Jobs you can get
  • Other Benefits

With so many commitments in our lives, we may not have the time to learn new skills. The beauty of studying online is that you get to find this balance between your education and your daily commitments.

Study 365 offers hundreds of online courses to students across the world. Gaining new skills has never been this easy as many of our courses are open to students with little or no qualifications or previous experience. All the courses are up-to-date, relevant, affordable, and will build on existing expertise or give you a jump-start to a new career. The courses are meticulously designed and equals what is offered in a classroom setting. With a solid reputation that has established and made us made us one of the most trusted and reliable online course providers we offer the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in your chosen career. You can learn at your own pace at Study 365 and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules, interactive quizzes and free resources which include Free CV writing pack, free career support and course demo to make your learning experience enriching and more rewarding.

  • Learn the best RCV practices to deliver services that meet business needs.
  • Learn about change management and how it enables successful service transition.
  • Learn how to measure release, control and validation.
  • Understand accurate building, testing and deploying of release.
  • Gain an understanding of knowledge management and how it improves ongoing management decision support and service delivery capabilities.

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

  • The course is aimed at individuals who have completed the ITIL – Foundation course and want to progress to a higher level ITIL certification.
  • IT Operations Managers
  • Database Administrator
  • Release Manager
  • Security Manager
  • The course requires that learners have an understanding of the ITIL Foundation course.

At the end of the ITIL Intermediate: Release, Control & Validation course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.

NB : Exam vouchers will be given upon full payment

Those who successfully complete the exam will be awarded the certificate in ITIL Intermediate: Release, Control & Validation.

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Once you successfully complete ITIL Intermediate: Release, Control & Validation you will be qualified to work in the following positions. The ITIL qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to https://www.payscale.com/career-path-planner is given below.

  • IT Operations Manager – (average UK yearly salary: £45,537)
  • IT Security Manager – (average UK yearly salary: £50,473)
  • Database Administrator – (average UK yearly salary: £29,937)
  • Release Manager – (average UK yearly salary: £39,663)

Security Administrator

  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Gain access to quality video tutorials
  • Unlimited 12 months access from anywhere, anytime
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for TOTUM discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

Course Curriculum

➤ Module 01: Course Introduction – Vo
Course Introduction
Course Introduction 00:00:00
1.0 Lesson: Course Organization
Course Organization 00:00:00
1.1 Welcome to the Course! 00:00:00
1.2 Mentoring Community Introductions 00:00:00
1.3 Why Are You Here? 00:00:00
1.4 Using Bloom’s Taxonomy 00:00:00
1.5 What do you Expect? 00:00:00
1.6 Housekeeping Online 00:00:00
2.0 Lesson: Course Conventions & Agenda
Course Conventions & Agenda 00:00:00
2.1 Conventions Used 00:00:00
2.2 Quizzes & Exercises 00:00:00
2.3 ITIL Qualification Scheme 00:00:00
2.4 ITIL Intermediate Exams 00:00:00
2.5 Getting Started with an Online Class 00:00:00
2.6 Chapter 01 Review 00:00:00
➤ Module 02: Release, Control, And Validation
1.0 Lesson: Introduction To Release, Control & Validation
Introduction to Release, Control & Validation 00:00:00
1.1 The Service Lifecycle & RCV 00:00:00
1.2 Managing Across the Lifecycle 00:00:00
1.3 Service Assets & Capability 00:00:00
1.4 RCV & Service Transition 00:00:00
1.5 RCV & Service Operation 00:00:00
1.6 RCV & The ST Model 00:00:00
1.7 Purpose, Goals & Objectives 00:00:00
1.8 Scope 00:00:00
1.9 Value to the Business 00:00:00
2.0 Lesson: Release, Control & Validation Principles
Release, Control & Validation Principles 00:00:00
2.1 Setting the Stage 00:00:00
2.2 Principles 00:00:00
2.3 Governance 00:00:00
2.4 Management 00:00:00
2.5 Quality 00:00:00
2.6 Service Transition Interface 00:00:00
2.7 Challenges 00:00:00
2.8 Critical Success Factors 00:00:00
2.9 Risks 00:00:00
2.10 RCV Processes 00:00:00
3.0 Lesson: Release, Control & Validation Summary
Release, Control & Validation Summary 00:00:00
3.1 Release, Control & Validation Summary 00:00:00
3.2 Checkpoint 00:00:00
3.3 Chapter 02 Review 00:00:00
➤ Module 03: Rcv Processes
1.0 Lesson: Change Management
Change Management 00:00:00
1.1 Introduction to Change Management 00:00:00
1.2 Purpose, Goals & Objectives of Change Management 00:00:00
1.3 Scope of Change Management 00:00:00
1.4 Value of Change Management 00:00:00
1.5 Concepts of Change Management 00:00:00
1.6 Activities of Change Management 00:00:00
1.7 The Change Advisory Board (CAB) 00:00:00
1.8 Change Types 00:00:00
1.9 Change Model 00:00:00
1.10 Change Proposal 00:00:00
1.11 Change Flow 00:00:00
1.12 Create & Review Request for Change 00:00:00
1.13 Assess & Evaluate Request for Change 00:00:00
1.14 Authorize Change 00:00:00
1.15 Change Authorization Model 00:00:00
1.16 Coordinate Change 00:00:00
1.17 Review & Close Change 00:00:00
1.18 Standard Change 00:00:00
1.19 Triggers, Inputs & Outputs 00:00:00
1.20 Relationships 00:00:00
1.21 Information 00:00:00
1.22 Critical Success Factors 00:00:00
1.23 Challenges & Risks 00:00:00
1.24 Change Management Summary 00:00:00
2.0 Lesson: Service Asset & Configuration Management
Service Asset & Configuration Management 00:00:00
2.1 Introduction 00:00:00
2.2 Purpose, Goals & Objectives 00:00:00
2.3 Scope 00:00:00
2.4 Value to the Business 00:00:00
2.5 Concepts 00:00:00
2.6 SACM Management Policies 00:00:00
2.7 Configuration Management System 00:00:00
2.8 Definitive Media Library 00:00:00
2.9 Activities 00:00:00
2.10 Configuration Activity Model 00:00:00
2.11 Management & Planning 00:00:00
2.12 Logical Configuration Model 00:00:00
2.13 Configuration Identification 00:00:00
2.14 Configuration Control 00:00:00
2.15 Status Accounting & Reporting 00:00:00
2.16 Verification & Audit 00:00:00
2.17 Triggers, Inputs & Outputs 00:00:00
2.18 Relationships 00:00:00
2.19 Information 00:00:00
2.20 Critical Success Factors 00:00:00
2.21 Challenges & Risk 00:00:00
2.22 Summary 00:00:00
3.0 Lesson: Release & Deployment Management
Release & Deployment Management 00:00:00
3.1 Introduction 00:00:00
3.2 Purpose, Goals & Objectives 00:00:00
3.3 Scope 00:00:00
3.4 Value to the Business 00:00:00
3.5 Concepts 00:00:00
3.6 Release Package 00:00:00
3.7 Activities 00:00:00
3.8 Planning 00:00:00
3.9 Prepare Build, Test & Deployment 00:00:00
3.10 Build & Test 00:00:00
3.11 Test & Pilot Service 00:00:00
3.12 Service Testing 00:00:00
3.13 Deployment Activities 00:00:00
3.14 Plan & Prepare for Deployment 00:00:00
3.15 Transfer, Deploy & Retire 00:00:00
3.16 Verify Deployment 00:00:00
3.17 Early Life Support 00:00:00
3.18 Review & Close Deployment 00:00:00
3.19 Review & Close Service Transition 00:00:00
3.20 Triggers, Inputs & Outputs 00:00:00
3.21 Relationships 00:00:00
3.22 Information 00:00:00
3.23 Critical Success Factors 00:00:00
3.24 Challenges & Risks 00:00:00
3.25 Summary 00:00:00
4.0 Lesson: Service Validation & Testing
Service Validation & Testing 00:00:00
4.1 Introduction 00:00:00
4.2 Purpose, Goals & Objectives 00:00:00
4.3 Scope 00:00:00
4.4 Value to the Business 00:00:00
4.5 Concepts 00:00:00
4.6 Service Validation & Testing Policies 00:00:00
4.7 Service Quality Policy 00:00:00
4.8 Risk Policy 00:00:00
4.9 Service Transition Policy 00:00:00
4.10 Release Policy 00:00:00
4.11 Change Management Policy 00:00:00
4.12 Validation & Testing Process 00:00:00
4.13 Test Perspectives 00:00:00
4.14 Activities 00:00:00
4.15 Validation & Test Management 00:00:00
4.16 Test Levels & Test Models 00:00:00
4.17 Service Test Models 00:00:00
4.18 Plan & Design Test 00:00:00
4.19 Verify Test Plan & Acceptance 00:00:00
4.20 Prepare Test Environment 00:00:00
4.21 Perform Test 00:00:00
4.22 Evaluate Exit Criteria & Report 00:00:00
4.23 Clean Up & Close 00:00:00
4.24 Triggers, Input & Output 00:00:00
4.25 Relationships 00:00:00
4.26 Information 00:00:00
4.27 Critical Success Factors 00:00:00
4.28 Challenges & Risks 00:00:00
4.29 Summary 00:00:00
5.0 Lesson: Request Fulfillment
Request Fulfillment 00:00:00
5.1 Introduction 00:00:00
5.2 Purpose, Goals & Objectives 00:00:00
5.3 Scope 00:00:00
5.4 Value to the Business 00:00:00
5.5 Concepts 00:00:00
5.6 Activities of Request Fulfillment 00:00:00
5.7 Menu Selection 00:00:00
5.8 Financial Approval 00:00:00
5.9 Other Approval 00:00:00
5.10 Fulfillment 00:00:00
5.11 Closure 00:00:00
5.12 Triggers, Inputs & Outputs 00:00:00
5.13 Process Relationships 00:00:00
5.14 Information 00:00:00
5.15 Critical Success Factors 00:00:00
5.16 Challenges & Risks 00:00:00
5.17 Summary 00:00:00
6.0 Lesson: Change Evaluation
Change Evaluation 00:00:00
6.1 Introduction 00:00:00
6.2 Purpose, Goals & Objectives 00:00:00
6.3 Scope 00:00:00
6.4 Value to the Business 00:00:00
6.5 Concepts 00:00:00
6.6 Evaluation Point Scope 00:00:00
6.7 Activities 00:00:00
6.8 Service Evaluation Terms 00:00:00
6.9 Change Evaluation Process 00:00:00
6.10 Evaluation Plan 00:00:00
6.11 Understand Intended Effects of Change 00:00:00
6.12 Understand Unintended Effects of Change 00:00:00
6.13 Evaluate Predicted Performance 00:00:00
6.14 Evaluate Actual Performance 00:00:00
6.15 Manage Risk 00:00:00
6.16 Evaluation Report 00:00:00
6.17 Triggers, Inputs & Outputs 00:00:00
6.18 Relationships 00:00:00
6.19 Information 00:00:00
6.20 Critical Success Factors 00:00:00
6.21 Challenges & Risks 00:00:00
6.22 Summary 00:00:00
7.0 Lesson: Knowledge Management
Knowledge Management 00:00:00
7.1 Introduction 00:00:00
7.2 Purpose, Goals & Objectives 00:00:00
7.3 Scope 00:00:00
7.4 Value to the Business 00:00:00
7.5 Concepts 00:00:00
7.6 DIKW Structure 00:00:00
7.7 SKMS Relationships 00:00:00
7.8 Activities 00:00:00
7.9 Knowledge Management Strategy 00:00:00
7.10 Knowledge Transfer 00:00:00
7.11 Data & Information Transfer 00:00:00
7.12 Service Knowledge Management System (SKMS) 00:00:00
7.13 Utilization of SKMS 00:00:00
7.14 Triggers, Inputs & Outputs 00:00:00
7.15 Relationships 00:00:00
7.16 Information 00:00:00
7.17 Critical Success Factors 00:00:00
7.18 Challenges & Risks 00:00:00
7.19 Summary 00:00:00
8.0 Lesson: Rcv Processes Summary
RCV Processes Summary 00:00:00
8.1 RCV Process Summary 00:00:00
8.2 Checkpoint 00:00:00
8.3 Chapter 03 Review 00:00:00
➤ Module 04: Organizing And Technology – Vo
1.0 Lesson: Organizing Rcv
Organizing RCV 00:00:00
1.1 Introduction 00:00:00
1.2 Organizational Context 00:00:00
1.3 Service Transition Roles 00:00:00
1.4 Service Owner 00:00:00
1.5 Process Owner 00:00:00
1.6 Process Manager 00:00:00
1.7 Process Practitioner 00:00:00
1.8 Service Transition Manager 00:00:00
1.9 Planning & Support 00:00:00
1.10 Change Management Roles 00:00:00
1.11 Change Authority & CAB Roles 00:00:00
1.12 SACM Roles 00:00:00
1.13 Release & Deployment Roles 00:00:00
1.14 Release Packaging & Build 00:00:00
1.15 Deployment 00:00:00
1.16 Early Life Support 00:00:00
1.17 Build & Test Environment Management 00:00:00
1.18 Service Validation & Testing Roles 00:00:00
1.19 Change Evaluation Roles 00:00:00
1.20 Knowledge Management Roles 00:00:00
1.21 Relationships 00:00:00
2.0 Lesson: Release Control & Validation Technology
Release Control & Validation Technology 00:00:00
2.2 Service Management Tools 00:00:00
2.3 Tools 00:00:00
2.4 Knowledge Management Tools 00:00:00
2.5 Collaboration 00:00:00
2.6 Communities 00:00:00
2.7 Workflow Management 00:00:00
2.8 Configuration Management System 00:00:00
2.9 Improving Services & Processes 00:00:00
3.0 Lesson: Implementing Rcv
Implementing RCV 00:00:00
3.1 Implementation Considerations 00:00:00
3.2 Implementation Steps 00:00:00
3.3 Establish High-Level Objectives 00:00:00
3.4 Assess Current Capabilities 00:00:00
3.5 Determine Measurable Targets 00:00:00
3.6 Implement Process Improvement 00:00:00
3.7 Implement Measurement Framework 00:00:00
3.8 Review & Improve 00:00:00
3.9 Key Implementation Activities 00:00:00
3.10 Process Integration 00:00:00
3.11 Cloud Environment & RCV 00:00:00
3.12 Managing Change 00:00:00
3.13 Project Management 00:00:00
3.14 Assessing & Managing Risk 00:00:00
3.15 Involvement in Design & Transition 00:00:00
3.16 Planning & Implementing Technology 00:00:00
3.17 Challenges, Risks & CSFs 00:00:00
3.18 Challenges 00:00:00
3.19 Risks 00:00:00
3.20 CSFs 00:00:00
4.0 Lesson: Organization & Technology Summary
Organization & Technology Summary 00:00:00
4.1 Organization & Technology Summary 00:00:00
4.2 Checkpoint 00:00:00
4.3 Chapter 04 Review 00:00:00
4.4 Course Closure 00:00:00
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