Overview
The certification will demonstrate your expertise in service strategy, and give you the opportunity to impress leading organisations to gain the desired job role. This qualification will set you on a career path that will give you a high-paying job, along with incentives put forth by the organisation. You can continue to take courses in ITIL and further your career opportunities across a wide spectrum of industries. The ITIL Intermediate – Service Strategy course gives individuals the guidance to design, develop and implement service provider strategy which aligns with the organisational strategy. The course is comprehensive and will focus on the strategic aspect of IT services within an IT service cycle. Individuals will gain specific knowledge to help demonstrate that they understand the success factors and risks and have acquired the skills to develop and progress the service strategy within an IT enterprise.
The ITIL Intermediate – Service Strategy course will discuss management and control of techniques and activities that are incorporated in the ITIL Service Strategy publication.
The objective of the Service Strategy course is to fully understand the customer’s business priorities and objectives that IT services play in ensuring these objectives are met. The course will enable learners how to demonstrate the success factors and risks to develop and progress the strategy within a programme or organisation. The Service Strategy module is worth 3 credits and learners must go onto achieve the minimum of 17 credits required before reaching the final step of ITIL Expert Level. The course is globally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of the ITIL Intermediate – Service Strategy course.
- Why consider learning at Study 365?
- Learning Outcomes
- Access Duration
- Who is this Course aimed at?
- Entry Requirements
- Method of Assessment
- Certification
- Awarding Body
- Progression and Career Path
With so many commitments in our lives, we may not have the time to learn new skills. The beauty of studying online is that you get to find this balance between your education and your daily commitments
Study 365 offers hundreds of online courses to students across the world. Gaining new skills has never been this easy as many of our courses are open to students with little or no qualifications or previous experience. All the courses are up-to-date, relevant, affordable, and will build on existing expertise or give you a jump-start to a new career. The courses are meticulously designed and equals what is offered in a classroom setting. With a solid reputation that has established and made us made us one of the most trusted and reliable online course providers we offer the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in your chosen career. You can learn at your own pace at Study 365 and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules, interactive quizzes and free resources which include Free CV writing pack, free career support and course demo to make your learning experience enriching and more rewarding.
- Gain an understanding of service strategy
- Learn about the service strategy processes.
- Understand how to organise for service strategy functions.
- Learn about the service strategy principles.
- Gain an understanding of service strategy techniques and methods.
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
- The course is suitable for individuals working in IT Management.
- Those in IT Finance Management.
- Service Level Managers.
- Service Designers.
- IT Audit Managers.
- Individuals working in roles within service based business models who want to enhance their knowledge of concepts, functions and processes related to service operation.
- The course requires that learners have an understanding of the ITIL Foundation course.
At the end of the ITIL Intermediate – Service Strategy course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.
Please Note: Additionally, £210 is charged for the official exam and you are required to pay this when you are ready to face your examination. Exam vouchers will be given upon full payment of the official exam.Those who successfully complete the exam will be awarded the certificate in ITIL Intermediate – Service Strategy.
The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.
Once you successfully complete ITIL Intermediate – Service Strategy you will be qualified to work in the following positions. The ITIL Intermediate – Service Strategy qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to https://www.payscale.com/career-path-planner is given below.
- IT Operations Manager – (average UK yearly salary: £45,428)
- IT Security Manager – (average UK yearly salary: £50,473)
- Business Continuity Manager – (average UK yearly salary: £45,959)
- IT Team Leader – (average UK yearly salary: £35,710)
- IT Architect – (average UK yearly salary: £59,270)
Other Jobs you can get
- IT Planners
- IT Audit Manager
- Service Designers
Course Curriculum
➤ Module 01: Course Introduction – VO | |||
Course Introduction – VO | 00:00:00 | ||
1.0 Lesson: Course Organization | |||
Course Organization | 00:00:00 | ||
1.1 Welcome to the Course! | 00:00:00 | ||
1.2 Mentoring Community Introductions | 00:00:00 | ||
1.3 Why Are You Here? | 00:00:00 | ||
1.4 Using Bloom’s Taxonomy | 00:00:00 | ||
1.5 What do you Expect? | 00:00:00 | ||
1.6 Housekeeping Online | 00:00:00 | ||
2.0 Lesson: Course Conventions & Agenda | |||
Course Conventions & Agenda | 00:00:00 | ||
2.2 Quizzes & Exercises | 00:00:00 | ||
2.3 ITIL Qualification Scheme | 00:00:00 | ||
2.4 ITIL Intermediate Exams | 00:00:00 | ||
2.5 Getting Started with an Online Class | 00:00:00 | ||
2.6 Chapter 01 Review | 00:00:00 | ||
➤ Module 02: Service Strategy | |||
1.0 Lesson: Introduction to Service Strategy | |||
Introduction to Service Strategy | 00:00:00 | ||
1.1 Service Strategy in the Service Lifecycle | 00:00:00 | ||
1.2 Managing Across the Lifecycle | 00:00:00 | ||
1.3 Purpose, Goals & Objectives of Service Strategy | 00:00:00 | ||
1.4 Scope of Service Strategy | 00:00:00 | ||
1.5 Value of Service Strategy | 00:00:00 | ||
1.6 Service Strategy – Principles | 00:00:00 | ||
1.7 Strategy Basics | 00:00:00 | ||
1.8 Service Strategy Fundamentals | 00:00:00 | ||
1.9 IT Service Management | 00:00:00 | ||
1.10 Service | 00:00:00 | ||
1.11 Value Creation | 00:00:00 | ||
1.12 Mind Gap | 00:00:00 | ||
1.13 Marketing Mindset | 00:00:00 | ||
1.14 Communicating Utility | 00:00:00 | ||
1.15 Communicating Warranty | 00:00:00 | ||
1.16 Utility & Warranty | 00:00:00 | ||
1.17 Service Assets | 00:00:00 | ||
1.18 Capabilities & Resources | 00:00:00 | ||
1.19 Business Units | 00:00:00 | ||
1.20 Service Units | 00:00:00 | ||
2.0 Lesson: Service Provider Types | |||
Service Provider Types | 00:00:00 | ||
2.1 Service Provider Types | 00:00:00 | ||
2.2 Internal Service Provider | 00:00:00 | ||
2.3 Shared Services Unit | 00:00:00 | ||
2.4 External Services Unit | 00:00:00 | ||
2.5 Choosing a Service Provider Type | 00:00:00 | ||
3.0 Lesson: Service Structures | |||
Service Structures | 00:00:00 | ||
3.1 Service Structures | 00:00:00 | ||
3.2 Value Chain | 00:00:00 | ||
3.3 Value Network | 00:00:00 | ||
4.0 Lesson: The 4-Ps of Strategy | |||
The 4-Ps of Strategy | 00:00:00 | ||
4.1 The 4-Ps of Strategy | 00:00:00 | ||
4.2 Perspective | 00:00:00 | ||
4.3 Position | 00:00:00 | ||
4.4 Plan | 00:00:00 | ||
4.5 Pattern | 00:00:00 | ||
5.0 Lesson: Service Strategy Summary | |||
Service Strategy Summary | 00:00:00 | ||
5.1 Service Strategy Summary | 00:00:00 | ||
5.2 Checkpoint | 00:00:00 | ||
5.3 Chapter 02 Review | 00:00:00 | ||
➤ Module 03: Services and Strategy | |||
1.0 Lesson: Defining Services & Market Spaces | |||
Defining Services & Market Spaces | 00:00:00 | ||
1.1 Steps of Service Definition | 00:00:00 | ||
1.2 Define the Market & Identify Customers | 00:00:00 | ||
1.3 Understand the Customer | 00:00:00 | ||
1.4 Quantify the Outcomes | 00:00:00 | ||
1.5 Services & Strategy | 00:00:00 | ||
1.6 Classify & Visualize | 00:00:00 | ||
1.7 Understand Opportunities | 00:00:00 | ||
1.8 Market Space | 00:00:00 | ||
1.9 Outcome-based Service Definition | 00:00:00 | ||
1.10 Service Model | 00:00:00 | ||
1.11 Dynamics of a Service Model | 00:00:00 | ||
1.12 Service Units & Packages | 00:00:00 | ||
2.0 Lesson: Service Strategy Across the Lifecycle | |||
Service Strategy Across the Lifecycle | 00:00:00 | ||
2.1 Service Economics | 00:00:00 | ||
2.2 Strategy-Driven Capability | 00:00:00 | ||
2.3 Strategy & the Lifecycle | 00:00:00 | ||
2.4 Strategy & Design | 00:00:00 | ||
2.5 Outcome-Driven Design | 00:00:00 | ||
2.6 Constraint-Driven Design | 00:00:00 | ||
2.7 Pricing-Driven Design | 00:00:00 | ||
2.8 Strategy & Transition | 00:00:00 | ||
2.9 Strategy & Operations | 00:00:00 | ||
2.10 Deployment Patterns | 00:00:00 | ||
2.11 Hosting the Contract Portfolio | 00:00:00 | ||
2.12 Managing Demand | 00:00:00 | ||
2.13 Strategy & CSI | 00:00:00 | ||
2.14 Improvement-Driven Feedback | 00:00:00 | ||
2.15 Quality Perspectives | 00:00:00 | ||
2.16 Warranty Factors | 00:00:00 | ||
2.17 Reliability | 00:00:00 | ||
2.18 Maintainability | 00:00:00 | ||
2.19 Redundancy | 00:00:00 | ||
2.20 Availability Factors | 00:00:00 | ||
3.0 Lesson: Services & Strategy Summary | |||
Services & Strategy Summary | 00:00:00 | ||
3.1 Services & Strategy Summary | 00:00:00 | ||
3.2 Checkpoint | 00:00:00 | ||
3.3 Chapter 03 Review | 00:00:00 | ||
➤ Module 04: Service Strategy Processes | |||
1.0 Lesson: Strategy Management for IT Services Introduction | |||
Strategy Management for IT Services Introduction | 00:00:00 | ||
1.1 Introduction | 00:00:00 | ||
1.2 Purpose, Goals & Objectives | 00:00:00 | ||
1.3 Scope | 00:00:00 | ||
1.4 Business Value | 00:00:00 | ||
1.5 Concepts | 00:00:00 | ||
1.6 Activities | 00:00:00 | ||
1.7 Formulating Service Strategy | 00:00:00 | ||
1.8 Strategic Assessment | 00:00:00 | ||
1.9 Analyze Internal Environment | 00:00:00 | ||
1.10 Analyze External Environment | 00:00:00 | ||
1.11 Define Market Space | 00:00:00 | ||
1.12 Identify Strategic Industry Factors | 00:00:00 | ||
1.13 Establish Objectives | 00:00:00 | ||
1.14 Strategy Generation | 00:00:00 | ||
1.15 Determine Perspective | 00:00:00 | ||
1.16 Form Position | 00:00:00 | ||
1.17 Craft Plan | 00:00:00 | ||
1.18 Adopt Patterns of Action | 00:00:00 | ||
1.19 Strategy Execution | 00:00:00 | ||
1.20 Engage other Lifecycle Processes | 00:00:00 | ||
1.21 Align Assets & Outcomes | 00:00:00 | ||
1.22 Optimize Critical Success Factors | 00:00:00 | ||
1.23 Prioritize Investments | 00:00:00 | ||
1.24 Measure & Evaluate | 00:00:00 | ||
1.25 Service Management for Internal Service Providers | 00:00:00 | ||
1.26 Triggers, Inputs & Outputs | 00:00:00 | ||
1.27 Relationships | 00:00:00 | ||
1.28 Critical Success Factors | 00:00:00 | ||
1.29 Challenges & Risks | 00:00:00 | ||
1.30 Strategy Management for IT Services Summary | 00:00:00 | ||
2.0 Lesson: Service Portfolio Management | |||
Service Portfolio Management | 00:00:00 | ||
2.1 Introduction | 00:00:00 | ||
2.2 Purpose, Goals & Objectives | 00:00:00 | ||
2.3 Scope | 00:00:00 | ||
2.4 Value to the Business | 00:00:00 | ||
2.5 Concepts | 00:00:00 | ||
2.6 Business & IT Service Management | 00:00:00 | ||
2.7 Service Portfolio | 00:00:00 | ||
2.8 Service Portfolio Methods | 00:00:00 | ||
2.9 Define | 00:00:00 | ||
2.10 Option Space Tool | 00:00:00 | ||
2.11 Analyze | 00:00:00 | ||
2.12 Approve | 00:00:00 | ||
2.13 Charter | 00:00:00 | ||
2.14 Triggers, Inputs & Outputs | 00:00:00 | ||
2.15 Relationships | 00:00:00 | ||
2.16 Critical Success Factors | 00:00:00 | ||
2.17 Challenges & Risks | 00:00:00 | ||
2.18 Summary | 00:00:00 | ||
3.0 Lesson: Financial Management | |||
Financial Management | 00:00:00 | ||
3.1 Introduction | 00:00:00 | ||
3.2 Purpose, Goals & Objectives | 00:00:00 | ||
3.3 Scope | 00:00:00 | ||
3.4 Value to the Business | 00:00:00 | ||
3.5 Concepts | 00:00:00 | ||
3.6 Financial Management Activities Overview | 00:00:00 | ||
3.7 Process Activities | 00:00:00 | ||
3.8 Accounting | 00:00:00 | ||
3.9 Accounting Activities | 00:00:00 | ||
3.10 Cost Models | 00:00:00 | ||
3.11 Cost Centers & Cost Units | 00:00:00 | ||
3.12 Service Valuation | 00:00:00 | ||
3.13 Cost Types & Elements | 00:00:00 | ||
3.14 Cost Allocation | 00:00:00 | ||
3.15 Budgeting | 00:00:00 | ||
3.16 Budgeting Activities | 00:00:00 | ||
3.17 Charging Activity | 00:00:00 | ||
3.18 Pricing | 00:00:00 | ||
3.19 Financial Management Cycles | 00:00:00 | ||
3.20 Return on Investment | 00:00:00 | ||
3.21 Triggers, Inputs & Outputs | 00:00:00 | ||
3.22 Relationships | 00:00:00 | ||
3.23 Critical Success Factors | 00:00:00 | ||
3.24 Challenges & Risks | 00:00:00 | ||
3.25 Summary | 00:00:00 | ||
4.0 Lesson: Demand Management | |||
Demand Management | 00:00:00 | ||
4.1 Introduction | 00:00:00 | ||
4.2 Purpose, Goals & Objectives | 00:00:00 | ||
4.3 Scope | 00:00:00 | ||
4.4 Value to the Business | 00:00:00 | ||
4.5 Concepts | 00:00:00 | ||
4.6 Activity-Based Demand Management | 00:00:00 | ||
4.7 Business Activity Patterns | 00:00:00 | ||
4.8 Patterns of Business Activity* | 00:00:00 | ||
4.9 User Profile | 00:00:00 | ||
4.10 Matching UP to PBA | 00:00:00 | ||
4.11 Demand Modeling | 00:00:00 | ||
4.12 Managing Demand | 00:00:00 | ||
4.13 Service Packages | 00:00:00 | ||
4.14 Triggers, Inputs & Outputs | 00:00:00 | ||
4.15 Relationships | 00:00:00 | ||
4.16 Critical Success Factors | 00:00:00 | ||
4.17 Challenges & Risks | 00:00:00 | ||
4.18 Summary | 00:00:00 | ||
5.0 Lesson: Business Relationship Management | |||
Business Relationship Management | 00:00:00 | ||
5.1 Introduction | 00:00:00 | ||
5.2 Purpose, Goals & Objectives | 00:00:00 | ||
5.3 Scope | 00:00:00 | ||
5.4 Business Value | 00:00:00 | ||
5.5 Policies, Principles & Concepts | 00:00:00 | ||
5.6 Process Initiation | 00:00:00 | ||
5.7 Customer | 00:00:00 | ||
5.8 Service Provider | 00:00:00 | ||
5.9 Triggers, Inputs & Outputs | 00:00:00 | ||
5.10 Relationships | 00:00:00 | ||
5.11 BRM the Lifecycle & Tools | 00:00:00 | ||
5.12 Service Strategy | 00:00:00 | ||
5.13 Service Design | 00:00:00 | ||
5.14 Service Transition | 00:00:00 | ||
5.15 Service Operation | 00:00:00 | ||
5.16 Continual Service Improvement | 00:00:00 | ||
5.17 Critical Success Factors | 00:00:00 | ||
5.18 Challenges & Risks | 00:00:00 | ||
5.19 Business Relationship Management Summary | 00:00:00 | ||
6.0 Lesson: Service Strategy Processes Summary | |||
Service Strategy Processes Summary | 00:00:00 | ||
6.1 Service Strategy Processes Summary | 00:00:00 | ||
6.2 Checkpoint | 00:00:00 | ||
6.3 Chapter 04 Review | 00:00:00 | ||
➤ Module 05: Organizing and Sourcing | |||
1.0 Lesson: Strategy & Governance | |||
Strategy & Governance | 00:00:00 | ||
1.1 Governance | 00:00:00 | ||
1.2 Setting Strategies, Policies & Plans | 00:00:00 | ||
1.3 Governance Framework | 00:00:00 | ||
1.4 Service Strategy & Governance | 00:00:00 | ||
2.0 Lesson: Strategy & Organization | |||
Strategy & Organization | 00:00:00 | ||
2.1 Strategy & Organization | 00:00:00 | ||
2.2 Organizational Development | 00:00:00 | ||
2.3 Stage 1 – Network | 00:00:00 | ||
2.4 Stage 2 – Directive | 00:00:00 | ||
2.5 Stage 3 – Delegation | 00:00:00 | ||
2.6 Stage 4 – Coordination | 00:00:00 | ||
2.7 Stage 5 – Collaboration | 00:00:00 | ||
2.8 Organizational Departmentalization | 00:00:00 | ||
2.9 Organizational Design | 00:00:00 | ||
2.10 Organizational Culture | 00:00:00 | ||
2.11 Generic Roles & Responsibilities | 00:00:00 | ||
2.12 Service Owner | 00:00:00 | ||
2.13 Process Owner | 00:00:00 | ||
2.14 Process Manager | 00:00:00 | ||
2.15 Process Practitioner | 00:00:00 | ||
2.16 Service Strategy Roles & Responsibilities | 00:00:00 | ||
2.17 Strategy Management for IT Services | 00:00:00 | ||
2.18 IT Steering Group | 00:00:00 | ||
2.19 IT Director or Service Management Director | 00:00:00 | ||
2.20 Service Portfolio Management* | 00:00:00 | ||
2.21 Business Relationship Management | 00:00:00 | ||
2.22 Financial Management | 00:00:00 | ||
2.23 Demand Management | 00:00:00 | ||
3.0 Lesson: Sourcing Strategy | |||
Sourcing Strategy | 00:00:00 | ||
3.1 Sourcing Strategy | 00:00:00 | ||
3.2 Sourcing Decisions | 00:00:00 | ||
3.3 Sourcing Structures | 00:00:00 | ||
3.4 Multi-Vendor Sourcing | 00:00:00 | ||
3.5 Service Provider Interfaces | 00:00:00 | ||
3.6 Sourcing Governance | 00:00:00 | ||
3.7 Critical Success Factors | 00:00:00 | ||
3.8 Roles & Responsibilities | 00:00:00 | ||
4.0 Lesson: Organization & Sourcing Summary | |||
Organization & Sourcing Summary | 00:00:00 | ||
4.1 Organizing & Sourcing Summary | 00:00:00 | ||
4.2 Checkpoint | 00:00:00 | ||
4.3 Chapter 05 Review | 00:00:00 | ||
➤ Module 06: Implementation – VO | |||
1.0 Lesson: Technology Considerations | |||
Technology Considerations | 00:00:00 | ||
1.1 Socio-technical Systems | 00:00:00 | ||
1.2 Service Automation | 00:00:00 | ||
1.3 Service Interfaces | 00:00:00 | ||
2.0 Lesson: Implementation | |||
Implementation | 00:00:00 | ||
2.1 A Top Down Approach | 00:00:00 | ||
2.2 Implementation Across the Lifecycle | 00:00:00 | ||
2.3 Set the Implementation Strategy | 00:00:00 | ||
2.4 Design Service Strategy | 00:00:00 | ||
2.5 Transition Service Strategy | 00:00:00 | ||
2.6 Execute (Operate) Service Strategy | 00:00:00 | ||
2.7 Improve Service Strategy | 00:00:00 | ||
3.0 Lesson: Challenges, Risks & CSFs | |||
Challenges, Risks & CSFs | 00:00:00 | ||
3.1 Challenges | 00:00:00 | ||
3.2 Risks | 00:00:00 | ||
3.3 Critical Success Factors | 00:00:00 | ||
4.0 Lesson: Implementation Summary | |||
Implementation Summary | 00:00:00 | ||
4.1 Implementation Summary | 00:00:00 | ||
4.2 Checkpoint | 00:00:00 | ||
4.3 Chapter 06 Review | 00:00:00 | ||
4.4 Course Closure | 00:00:00 |
Aaron
I am glad to have landed with this course which definitely benefited me greatly in my career.