ITIL® Intermediate: Service Strategy (SS)

Overview

The ITIL Intermediate – Service Strategy course gives individuals the guidance to design, develop and implement service provider strategy which aligns with the organisational strategy. The course is comprehensive and will focus on the strategic aspect of IT services within an IT service cycle. Individuals will gain specific knowledge of to help demonstrate that they understand the success factors and risks and have acquired the skills to develop and progress the service strategy within an IT enterprise.

The ITIL Intermediate – Service Strategy course will discuss management and control of techniques and activities that are incorporated in the ITIL Service Strategy publication.

The objective of the Service Strategy course is to fully understand the customer’s business priorities and objectives that IT services play in ensuring these objectives are met. The course will enable learners how to demonstrate the success factors and risks to develop and progress the strategy within a programme or organisation. The Service Strategy module is worth 3 credits and learners must go onto achieve the minimum of 17 credits required before reaching the final step of ITIL Expert Level. The course is globally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of the ITIL Intermediate – Service Strategy course.

Why consider learning at Study 365?

With so many commitments in our lives, we may not have the time to learn new skills. The beauty of studying online is that you get to find this balance between your education and your daily commitments

Study 365 offers hundreds of online courses to students across the world. Gaining new skills has never been this easy as many of our courses are open to students with little or no qualifications or previous experience. All the courses are up-to-date, relevant, affordable, and will build on existing expertise or give you a jump-start to a new career. The courses are meticulously designed and equals what is offered in a classroom setting. With a solid reputation that has established and made us made us one of the most trusted and reliable online course providers we offer the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in your chosen career. You can learn at your own pace at Study 365 and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules, interactive quizzes and free resources which include Free CV writing pack, free career support and course demo to make your learning experience enriching and more rewarding.

Learning Outcomes

Gain an understanding of service strategy
Learn about the service strategy processes.
Understand how to organise for service strategy functions.
Learn about the service strategy principles.
Gain an understanding of service strategy techniques and methods.

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this Course aimed at?

The course is suitable for individuals working in IT Management.
Those in IT Finance Management.
Service Level Managers.
Service Designers.
IT Audit Managers.
Individuals working in roles within service based business models who want to enhance their knowledge of concepts, functions and processes related to service operation.

Entry Requirements

The course requires that learners have an understanding of the ITIL Foundation course.

Method of Assessment

At the end of the ITIL Intermediate – Service Strategy course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.

Please Note: Additionally, £210 is charged for the official exam and you are required to pay this when you are ready to face your examination.

Certification

Those who successfully complete the exam will be awarded the certificate in ITIL Intermediate – Service Strategy.

Awarding Body

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Progression and Career Path

Once you successfully complete ITIL Intermediate – Service Strategy you will be qualified to work in the following positions. The ITIL Intermediate – Service Strategy qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to https://www.payscale.com is given below.

IT Operations Manager – (average UK yearly salary: £45,428)
IT Security Manager – (average UK yearly salary: £50,473)
Business Continuity Manager – (average UK yearly salary: £45,959)
IT Team Leader – (average UK yearly salary: £35,710)
IT Architect – (average UK yearly salary: £59,270)

Other Jobs you can get

IT Planners
IT Audit Manager
Service Designers

Course Curriculum

➤ Module 01: Course Introduction – VO
	Course Introduction – VO	00:00:00
1.0 Lesson: Course Organization
	Course Organization	00:00:00
	1.1 Welcome to the Course!	00:00:00
	1.2 Mentoring Community Introductions	00:00:00
	1.3 Why Are You Here?	00:00:00
	1.4 Using Bloom’s Taxonomy	00:00:00
	1.5 What do you Expect?	00:00:00
	1.6 Housekeeping Online	00:00:00
2.0 Lesson: Course Conventions & Agenda
	Course Conventions & Agenda	00:00:00
	2.2 Quizzes & Exercises	00:00:00
	2.3 ITIL Qualification Scheme	00:00:00
	2.4 ITIL Intermediate Exams	00:00:00
	2.5 Getting Started with an Online Class	00:00:00
	2.6 Chapter 01 Review	00:00:00
➤ Module 02: Service Strategy
1.0 Lesson: Introduction to Service Strategy
	Introduction to Service Strategy	00:00:00
	1.1 Service Strategy in the Service Lifecycle	00:00:00
	1.2 Managing Across the Lifecycle	00:00:00
	1.3 Purpose, Goals & Objectives of Service Strategy	00:00:00
	1.4 Scope of Service Strategy	00:00:00
	1.5 Value of Service Strategy	00:00:00
	1.6 Service Strategy – Principles	00:00:00
	1.7 Strategy Basics	00:00:00
	1.8 Service Strategy Fundamentals	00:00:00
	1.9 IT Service Management	00:00:00
	1.10 Service	00:00:00
	1.11 Value Creation	00:00:00
	1.12 Mind Gap	00:00:00
	1.13 Marketing Mindset	00:00:00
	1.14 Communicating Utility	00:00:00
	1.15 Communicating Warranty	00:00:00
	1.16 Utility & Warranty	00:00:00
	1.17 Service Assets	00:00:00
	1.18 Capabilities & Resources	00:00:00
	1.19 Business Units	00:00:00
	1.20 Service Units	00:00:00
2.0 Lesson: Service Provider Types
	Service Provider Types	00:00:00
	2.1 Service Provider Types	00:00:00
	2.2 Internal Service Provider	00:00:00
	2.3 Shared Services Unit	00:00:00
	2.4 External Services Unit	00:00:00
	2.5 Choosing a Service Provider Type	00:00:00
3.0 Lesson: Service Structures
	Service Structures	00:00:00
	3.1 Service Structures	00:00:00
	3.2 Value Chain	00:00:00
	3.3 Value Network	00:00:00
4.0 Lesson: The 4-Ps of Strategy
	The 4-Ps of Strategy	00:00:00
	4.1 The 4-Ps of Strategy	00:00:00
	4.2 Perspective	00:00:00
	4.3 Position	00:00:00
	4.4 Plan	00:00:00
	4.5 Pattern	00:00:00
5.0 Lesson: Service Strategy Summary
	Service Strategy Summary	00:00:00
	5.1 Service Strategy Summary	00:00:00
	5.2 Checkpoint	00:00:00
	5.3 Chapter 02 Review	00:00:00
➤ Module 03: Services and Strategy
1.0 Lesson: Defining Services & Market Spaces
	Defining Services & Market Spaces	00:00:00
	1.1 Steps of Service Definition	00:00:00
	1.2 Define the Market & Identify Customers	00:00:00
	1.3 Understand the Customer	00:00:00
	1.4 Quantify the Outcomes	00:00:00
	1.5 Services & Strategy	00:00:00
	1.6 Classify & Visualize	00:00:00
	1.7 Understand Opportunities	00:00:00
	1.8 Market Space	00:00:00
	1.9 Outcome-based Service Definition	00:00:00
	1.10 Service Model	00:00:00
	1.11 Dynamics of a Service Model	00:00:00
	1.12 Service Units & Packages	00:00:00
2.0 Lesson: Service Strategy Across the Lifecycle
	Service Strategy Across the Lifecycle	00:00:00
	2.1 Service Economics	00:00:00
	2.2 Strategy-Driven Capability	00:00:00
	2.3 Strategy & the Lifecycle	00:00:00
	2.4 Strategy & Design	00:00:00
	2.5 Outcome-Driven Design	00:00:00
	2.6 Constraint-Driven Design	00:00:00
	2.7 Pricing-Driven Design	00:00:00
	2.8 Strategy & Transition	00:00:00
	2.9 Strategy & Operations	00:00:00
	2.10 Deployment Patterns	00:00:00
	2.11 Hosting the Contract Portfolio	00:00:00
	2.12 Managing Demand	00:00:00
	2.13 Strategy & CSI	00:00:00
	2.14 Improvement-Driven Feedback	00:00:00
	2.15 Quality Perspectives	00:00:00
	2.16 Warranty Factors	00:00:00
	2.17 Reliability	00:00:00
	2.18 Maintainability	00:00:00
	2.19 Redundancy	00:00:00
	2.20 Availability Factors	00:00:00
3.0 Lesson: Services & Strategy Summary
	Services & Strategy Summary	00:00:00
	3.1 Services & Strategy Summary	00:00:00
	3.2 Checkpoint	00:00:00
	3.3 Chapter 03 Review	00:00:00
➤ Module 04: Service Strategy Processes
1.0 Lesson: Strategy Management for IT Services Introduction
	Strategy Management for IT Services Introduction	00:00:00
	1.1 Introduction	00:00:00
	1.2 Purpose, Goals & Objectives	00:00:00
	1.3 Scope	00:00:00
	1.4 Business Value	00:00:00
	1.5 Concepts	00:00:00
	1.6 Activities	00:00:00
	1.7 Formulating Service Strategy	00:00:00
	1.8 Strategic Assessment	00:00:00
	1.9 Analyze Internal Environment	00:00:00
	1.10 Analyze External Environment	00:00:00
	1.11 Define Market Space	00:00:00
	1.12 Identify Strategic Industry Factors	00:00:00
	1.13 Establish Objectives	00:00:00
	1.14 Strategy Generation	00:00:00
	1.15 Determine Perspective	00:00:00
	1.16 Form Position	00:00:00
	1.17 Craft Plan	00:00:00
	1.18 Adopt Patterns of Action	00:00:00
	1.19 Strategy Execution	00:00:00
	1.20 Engage other Lifecycle Processes	00:00:00
	1.21 Align Assets & Outcomes	00:00:00
	1.22 Optimize Critical Success Factors	00:00:00
	1.23 Prioritize Investments	00:00:00
	1.24 Measure & Evaluate	00:00:00
	1.25 Service Management for Internal Service Providers	00:00:00
	1.26 Triggers, Inputs & Outputs	00:00:00
	1.27 Relationships	00:00:00
	1.28 Critical Success Factors	00:00:00
	1.29 Challenges & Risks	00:00:00
	1.30 Strategy Management for IT Services Summary	00:00:00
2.0 Lesson: Service Portfolio Management
	Service Portfolio Management	00:00:00
	2.1 Introduction	00:00:00
	2.2 Purpose, Goals & Objectives	00:00:00
	2.3 Scope	00:00:00
	2.4 Value to the Business	00:00:00
	2.5 Concepts	00:00:00
	2.6 Business & IT Service Management	00:00:00
	2.7 Service Portfolio	00:00:00
	2.8 Service Portfolio Methods	00:00:00
	2.9 Define	00:00:00
	2.10 Option Space Tool	00:00:00
	2.11 Analyze	00:00:00
	2.12 Approve	00:00:00
	2.13 Charter	00:00:00
	2.14 Triggers, Inputs & Outputs	00:00:00
	2.15 Relationships	00:00:00
	2.16 Critical Success Factors	00:00:00
	2.17 Challenges & Risks	00:00:00
	2.18 Summary	00:00:00
3.0 Lesson: Financial Management
	Financial Management	00:00:00
	3.1 Introduction	00:00:00
	3.2 Purpose, Goals & Objectives	00:00:00
	3.3 Scope	00:00:00
	3.4 Value to the Business	00:00:00
	3.5 Concepts	00:00:00
	3.6 Financial Management Activities Overview	00:00:00
	3.7 Process Activities	00:00:00
	3.8 Accounting	00:00:00
	3.9 Accounting Activities	00:00:00
	3.10 Cost Models	00:00:00
	3.11 Cost Centers & Cost Units	00:00:00
	3.12 Service Valuation	00:00:00
	3.13 Cost Types & Elements	00:00:00
	3.14 Cost Allocation	00:00:00
	3.15 Budgeting	00:00:00
	3.16 Budgeting Activities	00:00:00
	3.17 Charging Activity	00:00:00
	3.18 Pricing	00:00:00
	3.19 Financial Management Cycles	00:00:00
	3.20 Return on Investment	00:00:00
	3.21 Triggers, Inputs & Outputs	00:00:00
	3.22 Relationships	00:00:00
	3.23 Critical Success Factors	00:00:00
	3.24 Challenges & Risks	00:00:00
	3.25 Summary	00:00:00
4.0 Lesson: Demand Management
	Demand Management	00:00:00
	4.1 Introduction	00:00:00
	4.2 Purpose, Goals & Objectives	00:00:00
	4.3 Scope	00:00:00
	4.4 Value to the Business	00:00:00
	4.5 Concepts	00:00:00
	4.6 Activity-Based Demand Management	00:00:00
	4.7 Business Activity Patterns	00:00:00
	4.8 Patterns of Business Activity*	00:00:00
	4.9 User Profile	00:00:00
	4.10 Matching UP to PBA	00:00:00
	4.11 Demand Modeling	00:00:00
	4.12 Managing Demand	00:00:00
	4.13 Service Packages	00:00:00
	4.14 Triggers, Inputs & Outputs	00:00:00
	4.15 Relationships	00:00:00
	4.16 Critical Success Factors	00:00:00
	4.17 Challenges & Risks	00:00:00
	4.18 Summary	00:00:00
5.0 Lesson: Business Relationship Management
	Business Relationship Management	00:00:00
	5.1 Introduction	00:00:00
	5.2 Purpose, Goals & Objectives	00:00:00
	5.3 Scope	00:00:00
	5.4 Business Value	00:00:00
	5.5 Policies, Principles & Concepts	00:00:00
	5.6 Process Initiation	00:00:00
	5.7 Customer	00:00:00
	5.8 Service Provider	00:00:00
	5.9 Triggers, Inputs & Outputs	00:00:00
	5.10 Relationships	00:00:00
	5.11 BRM the Lifecycle & Tools	00:00:00
	5.12 Service Strategy	00:00:00
	5.13 Service Design	00:00:00
	5.14 Service Transition	00:00:00
	5.15 Service Operation	00:00:00
	5.16 Continual Service Improvement	00:00:00
	5.17 Critical Success Factors	00:00:00
	5.18 Challenges & Risks	00:00:00
	5.19 Business Relationship Management Summary	00:00:00
6.0 Lesson: Service Strategy Processes Summary
	Service Strategy Processes Summary	00:00:00
	6.1 Service Strategy Processes Summary	00:00:00
	6.2 Checkpoint	00:00:00
	6.3 Chapter 04 Review	00:00:00
➤ Module 05: Organizing and Sourcing
1.0 Lesson: Strategy & Governance
	Strategy & Governance	00:00:00
	1.1 Governance	00:00:00
	1.2 Setting Strategies, Policies & Plans	00:00:00
	1.3 Governance Framework	00:00:00
	1.4 Service Strategy & Governance	00:00:00
2.0 Lesson: Strategy & Organization
	Strategy & Organization	00:00:00
	2.1 Strategy & Organization	00:00:00
	2.2 Organizational Development	00:00:00
	2.3 Stage 1 – Network	00:00:00
	2.4 Stage 2 – Directive	00:00:00
	2.5 Stage 3 – Delegation	00:00:00
	2.6 Stage 4 – Coordination	00:00:00
	2.7 Stage 5 – Collaboration	00:00:00
	2.8 Organizational Departmentalization	00:00:00
	2.9 Organizational Design	00:00:00
	2.10 Organizational Culture	00:00:00
	2.11 Generic Roles & Responsibilities	00:00:00
	2.12 Service Owner	00:00:00
	2.13 Process Owner	00:00:00
	2.14 Process Manager	00:00:00
	2.15 Process Practitioner	00:00:00
	2.16 Service Strategy Roles & Responsibilities	00:00:00
	2.17 Strategy Management for IT Services	00:00:00
	2.18 IT Steering Group	00:00:00
	2.19 IT Director or Service Management Director	00:00:00
	2.20 Service Portfolio Management*	00:00:00
	2.21 Business Relationship Management	00:00:00
	2.22 Financial Management	00:00:00
	2.23 Demand Management	00:00:00
3.0 Lesson: Sourcing Strategy
	Sourcing Strategy	00:00:00
	3.1 Sourcing Strategy	00:00:00
	3.2 Sourcing Decisions	00:00:00
	3.3 Sourcing Structures	00:00:00
	3.4 Multi-Vendor Sourcing	00:00:00
	3.5 Service Provider Interfaces	00:00:00
	3.6 Sourcing Governance	00:00:00
	3.7 Critical Success Factors	00:00:00
	3.8 Roles & Responsibilities	00:00:00
4.0 Lesson: Organization & Sourcing Summary
	Organization & Sourcing Summary	00:00:00
	4.1 Organizing & Sourcing Summary	00:00:00
	4.2 Checkpoint	00:00:00
	4.3 Chapter 05 Review	00:00:00
➤ Module 06: Implementation – VO
1.0 Lesson: Technology Considerations
	Technology Considerations	00:00:00
	1.1 Socio-technical Systems	00:00:00
	1.2 Service Automation	00:00:00
	1.3 Service Interfaces	00:00:00
2.0 Lesson: Implementation
	Implementation	00:00:00
	2.1 A Top Down Approach	00:00:00
	2.2 Implementation Across the Lifecycle	00:00:00
	2.3 Set the Implementation Strategy	00:00:00
	2.4 Design Service Strategy	00:00:00
	2.5 Transition Service Strategy	00:00:00
	2.6 Execute (Operate) Service Strategy	00:00:00
	2.7 Improve Service Strategy	00:00:00
3.0 Lesson: Challenges, Risks & CSFs
	Challenges, Risks & CSFs	00:00:00
	3.1 Challenges	00:00:00
	3.2 Risks	00:00:00
	3.3 Critical Success Factors	00:00:00
4.0 Lesson: Implementation Summary
	Implementation Summary	00:00:00
	4.1 Implementation Summary	00:00:00
	4.2 Checkpoint	00:00:00
	4.3 Chapter 06 Review	00:00:00
	4.4 Course Closure	00:00:00

Course Reviews

5

1 ratings

5 stars1
4 stars0
3 stars0
2 stars0
1 stars0

Aaron February 21, 2019 at 11:22 am Log in to Reply

Very Satisfied
5
I am glad to have landed with this course which definitely benefited me greatly in my career.