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Overview

The ITIL Intermediate – Service Transition course will give individuals an understanding on the introduction, deployment and transfer of new and changed services and how consistently well managed it is. The effective and successful service transition depends on the application of Change Management, risk, management, quality assurance and program and project management. Service transition is aligned with service operation and does not abruptly end when changed services go live. The course is comprehensive and will focus on the transition aspect of IT services within an IT service cycle.

The ITIL Intermediate – Service Transition course will discuss and teach individuals how to plan and manage the move created during the Service Strategy and Service Design stage. Learners will gain additional guidance and techniques to organise and manage the transition and cover the challenges and risks in management of technology.

The objective of the Service Transition course will give learners the skills to manage the change. Learn techniques to help better understand changes to IT services aligned with the expectations of users and business strategy. Services transition enables users to manage changes flexibly and make improvements to services. The Service Transition module is worth 3 credits and learners must go onto achieve the minimum of 17 credits required before reaching the final step of ITIL Expert Level. The course is globally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of the ITIL Intermediate – Service Transition course.

Why consider learning at Study 365?

With so many commitments in our lives, we may not have the time to learn new skills. The beauty of studying online is that you get to find this balance between your education and your daily commitments

Study 365 offers hundreds of online courses to students across the world. Gaining new skills has never been this easy as many of our courses are open to students with little or no qualifications or previous experience. All the courses are up-to-date, relevant, affordable, and will build on existing expertise or give you a jump-start to a new career. The courses are meticulously designed and equals what is offered in a classroom setting. With a solid reputation that has established and made us made us one of the most trusted and reliable online course providers we offer the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in your chosen career. You can learn at your own pace at Study 365 and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules, interactive quizzes and free resources which include Free CV writing pack, free career support and course demo to make your learning experience enriching and more rewarding.

Learning Outcomes

  • Gain an understanding of the introduction to service transition
  • Learn about the service strategy processes.
  • Understand how to organise for service transition functions.
  • Learn about the service transition principles.
  • Gain an understanding of service transition techniques and methods.
  • Understand the critical success factors, risks and challenges to transition.
  • Learn about technology considerations.

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this Course aimed at?

  • The course is suitable for individuals working in IT Management.
  • Configuration Manager
  • Service Level Managers.
  • IT Security Manager.
  • Change Manager.
  • Individuals working in roles within service based business models who want to enhance their knowledge of concepts, functions and processes related to service operation.

Entry Requirements

  • The course requires that learners have an understanding of the ITIL Foundation course.

Method of Assessment

At the end of the ITIL Intermediate – Service Transition course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.

Certification

Those who successfully complete the exam will be awarded the certificate in ITIL Intermediate – Service Transition.

Awarding Body

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Progression and Career Path

Once you successfully complete ITIL Intermediate – Service Transition you will be qualified to work in the following positions. The ITIL Intermediate – Service Transition qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to https://www.payscale.com is given below.

  • IT Operations Manager – (average UK yearly salary: £45,428)
  • IT Security Manager – (average UK yearly salary:  £50,473)
  • Business Continuity Manager – (average UK yearly salary: £45,959)
  • IT Team Leader – (average UK yearly salary:  £35,710)
  • IT Architect – (average UK yearly salary: £59,270)
  • Configuration Manager – (average UK yearly salary: £37,654)

Other Jobs you can get

  • IT Planners
  • IT Audit Manager
  • Team Leaders

ITIL®, RESILIA™, PRINCE2®, and the Swirl logo™ are registered trade marks of the AXELOS Limited, used under permission of AXELOS. All rights reserved.

Course Curriculum

➤ Module 01: Course Introduction – VO
1.0 Lesson: Course Organization
Course Organization Part 1 00:00:00
Course Organization Part 2 00:00:00
Welcome to the Course! 00:00:00
Mentoring Community Introductions 00:00:00
Why Are You Here? 00:00:00
Using Bloom’s Taxonomy 00:00:00
What Do You Expect? 00:00:00
Housekeeping Online 00:00:00
2.0 Lesson: Course Conventions & Agenda
Course Conventions & Agenda 00:00:00
Conventions Used 00:00:00
Quizzes & Exercises 00:00:00
ITIL Qualification Scheme 00:00:00
ITIL Lifecycle Exam 00:00:00
Getting Started with an Online Class 00:00:00
Module 01 Review 00:00:00
➤ Module 02: Service Transition
1.0 Lesson: Introduction to Service Transition
Introduction to Service Transition Part 1 00:00:00
Introduction to Service Transition Part 2 00:00:00
The Service Lifecycle 00:00:00
Managing Across the Lifecycle 00:00:00
The Service Transition Model 00:00:00
Purpose, Goals & Objectives of Service Transition 00:00:00
Scope of Service Transition 00:00:00
Value of Service Transition 00:00:00
2.0 Lesson: Principles of Service Transition
Principles of Service Transition Part 1 00:00:00
Principles of Service Transition Part 2 00:00:00
Service Transition Governance 00:00:00
Service Transition Management 00:00:00
Service Transition Quality 00:00:00
The Service “V” Model 00:00:00
Optimizing Service Transition Performance 00:00:00
3.0 Lesson: Service Transition Summary
Service Transition Summary Part 1 00:00:00
Service Transition Summary Part 2 00:00:00
Checkpoint 00:00:00
Module 02 Review 00:00:00
➤ Module 03: Service Transition Processes
1.0 Lesson: Planning & Support
Planning & Support Part 1 00:00:00
Planning & Support Part 2 00:00:00
Planning & Support Part 3 00:00:00
Introduction 00:00:00
Purpose, Goals & Objectives 00:00:00
Scope 00:00:00
Value to the Business 00:00:00
Concepts 00:00:00
Activities 00:00:00
Develop Transition Strategy 00:00:00
Prepare for Service Transition 00:00:00
Plan & Coordinate Transition 00:00:00
Advise Transition Teams 00:00:00
Support Transition Administration 00:00:00
Monitor Transition Progress 00:00:00
Triggers, Inputs & Outputs 00:00:00
Relationships 00:00:00
Critical Success Factors 00:00:00
Challenges & Risks 00:00:00
Summary 00:00:00
2.0 Lesson: Change Management
Change Management 00:00:00
Introduction to Change Management 00:00:00
Purpose, Goals & Objectives of Change Management 00:00:00
Value of Change Management 00:00:00
Concepts of Change Management 00:00:00
Activities of Change Management 00:00:00
The Change Advisory Board (CAB) 00:00:00
Change Types 00:00:00
Change Model 00:00:00
Change Proposal 00:00:00
Change Process Flow 00:00:00
Create & Review Request for Change 00:00:00
Assess & Evaluate Request for Change 00:00:00
Authorize Change 00:00:00
Change Authorization Model 00:00:00
Coordinate Change 00:00:00
Review & Close Change 00:00:00
Standard Change 00:00:00
Triggers, Inputs & Outputs 00:00:00
Relationships 00:00:00
Critical Success Factors 00:00:00
Challenges & Risks 00:00:00
Change Management Summary 00:00:00
3.0 Lesson: Service Asset & Configuration Management
Service Asset & Configuration Management 00:00:00
Introduction 00:00:00
Purpose, Goals & Objectives 00:00:00
Scope 00:00:00
Value to the Business 00:00:00
Concepts 00:00:00
Configuration Management System 00:00:00
Definitive Media Library 00:00:00
Activities 00:00:00
Configuration Activity Model 00:00:00
Management & Planning 00:00:00
Configuration Identification 00:00:00
Configuration Control 00:00:00
Status Accounting & Reporting 00:00:00
Verification & Audit 00:00:00
Triggers, Inputs & Outputs 00:00:00
Relationships 00:00:00
Critical Success Factors 00:00:00
Challenges & Risks 00:00:00
Summary 00:00:00
4.0 Lesson: Release & Deployment Management
Release & Deployment Management 00:00:00
Introduction 00:00:00
Purpose, Goals & Objectives 00:00:00
Scope 00:00:00
Value to the Business 00:00:00
Concepts 00:00:00
Release Package 00:00:00
Activities 00:00:00
Planning 00:00:00
Prepare Build, Test & Deployment 00:00:00
Build & Test 00:00:00
Test & Pilot Service 00:00:00
Plan & Prepare for Deployment 00:00:00
Transfer, Deploy & Retire 00:00:00
Verify Deployment 00:00:00
Early Life Support 00:00:00
Review & Close Deployment 00:00:00
Review & Close Service Transition 00:00:00
Triggers, Inputs & Outputs 00:00:00
Relationships 00:00:00
Critical Success Factors 00:00:00
Challenges & Risks 00:00:00
Summary 00:00:00
5.0 Lesson: Service Validation & Testing
Service Validation & Testing 00:00:00
Introduction 00:00:00
Purpose, Goals & Objectives 00:00:00
Scope 00:00:00
Value to the Business 00:00:00
Concepts 00:00:00
Validation & Testing Process 00:00:00
Activities 00:00:00
Validation & Test Management 00:00:00
Plan & Design Test 00:00:00
Verify Test Plan & Acceptance 00:00:00
Prepare Test Environment 00:00:00
Perform Test 00:00:00
Evaluate Exit Criteria & Report 00:00:00
Clean Up & Close 00:00:00
Triggers, Inputs & Output 00:00:00
Relationships 00:00:00
Critical Success Factors 00:00:00
Challenges & Risks 00:00:00
Summary 00:00:00
6.0 Lesson: Change Evaluation
Change Evaluation 00:00:00
Introduction 00:00:00
Purpose, Goals & Objectives 00:00:00
Scope 00:00:00
Value to the Business 00:00:00
Concepts 00:00:00
Evaluation Point Scope 00:00:00
Activities 00:00:00
Service Evaluation Terms 00:00:00
Change Evaluation Process 00:00:00
Evaluation Plan 00:00:00
Understand Intended Effects of Change 00:00:00
Understand Unintended Effects of Change 00:00:00
Consider Factors Affecting Change 00:00:00
Evaluate Predicted Performance 00:00:00
Evaluate Actual Performance 00:00:00
Manage Risk 00:00:00
Evaluation Report 00:00:00
Triggers, Inputs & Outputs 00:00:00
Relationships 00:00:00
Critical Success Factors 00:00:00
Challenges & Risks 00:00:00
Summary 00:00:00
7.0 Lesson: Knowledge Management
Knowledge Management 00:00:00
Introduction 00:00:00
Purpose, Goals & Objectives 00:00:00
Scope 00:00:00
Value to the Business 00:00:00
Concepts 00:00:00
DIKW Structure 00:00:00
SKMS Relationships 00:00:00
Activities 00:00:00
Knowledge Management Strategy 00:00:00
Knowledge Transfer 00:00:00
Data & Information Transfer 00:00:00
Service Knowledge Management System (SKMS) 00:00:00
Utilization of SKMS 00:00:00
Triggers, Inputs & Outputs 00:00:00
Relationships 00:00:00
Critical Success Factors 00:00:00
Challenges & Risks 00:00:00
Summary 00:00:00
Checkpoint 00:00:00
Module 03 Review 00:00:00
➤ Module 04: Common Service Transition Activities
1.0 Lesson: Common Activities
Common Activities Part 1 00:00:00
Common Activities Part 2 00:00:00
Common Activities Part 3 00:00:00
Managing Communication & Commitment 00:00:00
Service Transition Communication 00:00:00
Communication Planning 00:00:00
Communication Strategy 00:00:00
Communication Methods 00:00:00
Motivation & Communication 00:00:00
Managing Organization & Stakeholder Change 00:00:00
Management of Change 00:00:00
Strategy & Design of Change 00:00:00
Methods, Practices & Techniques 00:00:00
Tips for Managing Change 00:00:00
Organizational Transformation 00:00:00
Organizational Change Strategies 00:00:00
Overcoming Resistance to Change 00:00:00
Stakeholder Management 00:00:00
Stakeholder Management Strategy 00:00:00
Stakeholder Map & Analysis 00:00:00
Changes in Stakeholder Commitment 00:00:00
2.0 Lesson: Common Activities Summary
Common Activities Summary Intro 00:00:00
Common Activities Summary 00:00:00
Checkpoint 00:00:00
Module 04 Review 00:00:00
➤ Module 05: Structure, Technology, and Implementation – VO
1.0 Lesson: Organizing Service Transition
Organizing Service Transition Part 1 00:00:00
Organizing Service Transition Part 2 00:00:00
Organizing Service Transition Part 3 00:00:00
Introduction 00:00:00
Organizational Context 00:00:00
Service Transition Roles 00:00:00
Service Owner 00:00:00
Process Owner 00:00:00
Process Manager 00:00:00
Process Practitioner 00:00:00
Service Transition Manager 00:00:00
Planning & Support 00:00:00
Change Management Roles 00:00:00
Change Authority & CAB Roles 00:00:00
SACM Roles 00:00:00
Release & Deployment Roles 00:00:00
Release Packaging & Build 00:00:00
Deployment 00:00:00
Early Life Support 00:00:00
Build & Test Environment Management 00:00:00
Service Validation & Testing Roles 00:00:00
Change Evaluation Roles 00:00:00
Knowledge Management Roles 00:00:00
Relationships 00:00:00
2.0 Lesson: Technology Considerations
Technology Considerations 00:00:00
Tools 00:00:00
Knowledge Management Tools 00:00:00
Collaboration 00:00:00
Communities 00:00:00
Workflow Management 00:00:00
Configuration Management System 00:00:00
3.0 Lesson: Implementing Service Transition
Implementing Service Transition 00:00:00
Integrated Approach to Service Transition 00:00:00
Implementation Stages 00:00:00
Justifying Service Transition 00:00:00
Designing Service Transition 00:00:00
Introducing Service Transition 00:00:00
Cultural Change Aspects 00:00:00
Critical Success Factors 00:00:00
Challenges 00:00:00
Risks 00:00:00
4.0 Lesson: Structure, Technology & Implementation Summary
Structure, Technology & Implementation Summary Intro 00:00:00
Structure, Technology & Implementation Summary 00:00:00
Checkpoint 00:00:00
Module 05 Review 00:00:00
Course Closure 00:00:00

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