Microsoft Windows 7, Enterprise Desktop Support Technician

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Overview If you wish to kick-start a career in desktop support, this course is sure to be of immense benefit …


If you wish to kick-start a career in desktop support, this course is sure to be of immense benefit for you. This course is designed to equip you with the knowledge and skills needed to provide desktop support in an enterprise setting. From installing Windows 7, to maintaining it, you will learn everything you need to know to provide excellent desktop support.

Configuring disks, device drivers, file access, printers and network connectivity will all be discussed in separate modules to enhance your overall learning experience. You will also get to learn how to optimise and troubleshoot performance, reliability, network issues and more through this course.

By the completion of this course, you will have a well-grounded knowledge of Windows 7 desktop support to provide flawless support to your organisation. You can also use this certificate as a foundation to study further in the subject by taking up related courses.

  •  Why consider learning at study 365?
  • Learning outcomes
  • Access duration
  • Who is this course aimed at?
  • Entry requirements
  • Method of assessment
  • Certification and awarding body
  • Progression and career path
  • Other benefits

With so many commitments in our lives, we may not have the time to learn new skills. The beauty of studying online is that you get to find this balance between your education and your daily commitments

Study 365 offers hundreds of online courses to students across the world. Gaining new skills has never been this easy as many of our courses are open to students with little or no qualifications or previous experience. All the courses are up-to-date, relevant, affordable, and will build on existing expertise or give you a jump-start to a new career. The courses are meticulously designed and equals what is offered in a classroom setting. With a solid reputation that has established and made us made us one of the most trusted and reliable online course providers we offer the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in your chosen career. You can learn at your own pace at Study 365 and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules, interactive quizzes and free resources which include Free CV writing pack, free career support and course demo to make your learning experience enriching and more rewarding.

  • Learn how to install, upgrade and migrate to Windows 7
  • Understand how to configure disks, device drivers, file access, printers and network connectivity.
  • Optimise and troubleshoot performance, reliability and network issues.
  • Explore how to secure and maintain Windows 7 desktops

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

This course might interest individuals aspiring to kick-start a career in desktop support or for professionals already working in relation to it.

  • Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.

At the end of the course, you will have one assignment to be submitted (you need a mark of 65% to pass) and you can submit the assignment at any time. You will only need to pay £19 for assessment and certification when you submit the assignment. You will receive the results within 72 hours of submittal, and will be sent a certificate in 7-14 days if you have successfully passed the course.

Those who successfully complete the course will be awarded the Microsoft Windows 7, Enterprise Desktop Support Technician certificate by CPD & iAP. The qualification will make you valuable to employers, and your motivation at gaining new skills will be recognised.

This certificate will improve your qualifications to work for a range of jobs in the IT industry. This certificate will also pave way for your career progression by putting you in line to demand for salary increments or job promotions from your employer. Listed below are few of the jobs this certificate will help you in, along with the average UK salary per annum according to,

  • Configuration Manager – €37,654 per annum
  • Network Analyst – €30,331 per annum
  • Network Administrator – €25,152 per annum
  • Network Manager – €30,824 per annum
  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Gain access to quality video tutorials
  • Unlimited 12 months access from anywhere, anytime
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for TOTUM discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

Course Curriculum

free introduction
Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician FREE 00:00:00
Course Brochure – Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician FREE 00:00:00
1: Installing, Upgrading, and Migrating to Windows 7
1. Introduction To Exam 685 Windows 7 Enterprise Desktop Support Technician 00:00:00
2. Introduction To Installing Upgrading And Migrating To Windows 7 00:00:00
3. Windows 7 Pre-Installation Requirements 00:00:00
4. Installing Windows 7-Part 1-3 00:00:00
5. Overview Of Image Based Installations-Part 1-3 00:00:00
6. Configuring Application Compatibility 00:00:00
7. Chapter 1 Summary 00:00:00
2: Configuring Disks And Device Drivers
1. Introduction To Configuring Disks And Device Drivers 00:00:00
2. Managing And Maintaining Disks-Part 1-3 00:00:00
3. Installing And Configuring Device Drivers 00:00:00
4. Chapter 2 Summary 00:00:00
3: Configuring File Access And Printers
1. Introduction To Configuring File Access And Printers 00:00:00
2. Overview Of Authentication And Authorization 00:00:00
3. Managing File Access-Part 1-2 00:00:00
4. Managing Shared Folders-Part 1-2 00:00:00
5. Configuring File Compression 00:00:00
6. Managing Printing 00:00:00
7. Chapter 3 Summary 00:00:00
4: Identifying And Resolving Log on Problems
1. Introduction To Identifying And Resolving Logon Problems 00:00:00
2. Understanding Authentication 00:00:00
4. Additional Network Services-Part 1-2 00:00:00
5. Troubleshooting User Properties 00:00:00
6. Resolving Logon Issues 00:00:00
7. Chapter 4 Summary 00:00:00
5: Configuring Network Connectivity
1. Introduction To Configuring Network Connectivity 00:00:00
2. Configuring TCPIP Connectivity-Part 1-3 00:00:00
3. Automatic IP Address Allocation 00:00:00
4. Name Resolution 00:00:00
5. Wireless Networking-Part 1-3 00:00:00
6. Chapter 5 Summary 00:00:00
6: Troubleshooting Network Issues
1. Introduction To Troubleshooting Network Issues 00:00:00
2. Troubleshooting Network Connectivity-Part 1-3 00:00:00
3. Troubleshooting Name Resolution-Part 1-3 00:00:00
4. Troubleshooting Network Printing-Part 1-3 00:00:00
5. Chapter 6 Summary 00:00:00
7: Mobile Computing And Remote Access
1. Introduction To Mobile Computing And Remote Access 00:00:00
2. Configuring Mobile Computer And Device Settings 00:00:00
3. Using Remote Control Tools 00:00:00
4. Configuring And Troubleshooting Remote Access-Part 1-4 00:00:00
5. Configuring Branch Cache Managing Computer Accounts 00:00:00
6. Chapter 7 Summary 00:00:00
8: Securing Windows 7 Desktops
1. Introduction To Securing Windows 7 Desktops 00:00:00
2. Overview Of Security Management-Part 1-3 00:00:00
3. User Account Control 00:00:00
4. Application Restrictions-Part 1-2 00:00:00
5. Configuring The Windows Firewall-Part 1-4 00:00:00
6. Securing And Troubleshooting Internet Explorer-Part1-3 00:00:00
7. Chapter 8 Summary 00:00:00
9: Optimizing And Troubleshooting Performance And Reliabilty
1. Introduction To Optimizing And Troubleshooting Performance And Reliability 00:00:00
2. Overview Of Performance And Reliability Tools-Part 1-2 00:00:00
3. Optimizing Performance-Part 1-2 00:00:00
4. Dealing With Hardware Failure 00:00:00
5. Chapter 9 Summary 00:00:00
10: Maintaining Windows 7 Desktops
1. Introduction To Maintaining Windows 7 Desktops 00:00:00
2. Troubleshooting Utilities-Part 1-4 00:00:00
3. Backing Up And Restoring Data 00:00:00
4. Using System Restore 00:00:00
5. Configuring Windows Update 00:00:00
6. Chapter 10 Summary 00:00:00
7. Conclusion 00:00:00

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