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Principles of Communication and Relationship Management

4.5( 4 REVIEWS )
117 STUDENTS
Overview What is effective communication and why is it an essential component for a successful organisation? The Principles of Communication …

Overview

What is effective communication and why is it an essential component for a successful organisation? The Principles of Communication and Relationship Management will focus on the importance of how prevalent miscommunication is and give you a clearer understanding of the role communication plays in relationship management. There are multiple communications channels and methods which as a manager you will learn to use to achieve organisational objectives. The course will emphasise on negotiation and influencing, the stages of negotiation, being assertive, conflict in negotiation and how to become an effective negotiator. Soft skills are as central to the smooth functioning of an organisation and many encourage employees to have the right combination of both. It is no longer sufficient to be skilled or to have expertise in a particular area or field.

The programme is extensive and will cover key modules such as communication methods and formats, organising and chairing meetings, influencing stakeholders, understanding emotional intelligence and managing conflicts and consequences. Each module is discussed thoroughly to ensure learners gain an in-depth understanding of the subject matter.

The Principles of Communication and Relationship Management is highly beneficial to individuals working in management positions. The course will get you acquainted with the ability to communicate effectively and achieve goals. Getting qualified will further improve your opportunities of career progression, and having this certification on your resume will demonstrate to employers that you have expanded your soft skills and expertise in this area. You will gain an in-depth knowledge of transferable skills and personal behaviours and why gaining them makes you a marketable candidate to leading enterprises.

Pearson Education is a British-owned education publishing and assessment service to schools and corporations, as well for students directly. The company is with more than 22,500 employees operating in 70 countries. They provide content, assessment and digital services to learners, educational institutions, employers, governments and other partners globally. They are committed to helping equip learners with the skills they need to enhance their employability prospects and to succeed in the changing world of work.

  • What will I Learn?
  • Why you should consider learning at Study 365?
  • Access Duration
  • Who is this course aimed at?
  • Entry Requirements
  • Method of Assessment
  • Certification
  • Awarding Body
  • Progression and Career Path
  • What is successful communication and how can you overcome barriers to effective communication?
  • What leads to ineffective communication?
  • Learn to hold challenging conversations
  • Learn about stakeholder management
  • Learn why collaboration is important

With so many commitments in our lives, we may not have the time to learn new skills. The beauty of studying online is that you get to find this balance between your education and your daily commitments

Study 365 offers hundreds of online courses to students across the world. Gaining new skills has never been this easy as many of our courses are open to students with little or no qualifications or previous experience. All the courses are up-to-date, relevant, affordable, and will build on existing expertise or give you a jump-start to a new career. The courses are meticulously designed and equals what is offered in a classroom setting. With a solid reputation that has established and made us made us one of the most trusted and reliable online course providers we offer the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in your chosen career. You can learn at your own pace at Study 365 and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules, interactive quizzes and free resources which include Free CV writing pack, free career support and course demo to make your learning experience enriching and more rewarding.

You will have 12 months access to your online study platform from the date you purchased the course. The course is self-paced so you decide how fast or slow the training goes. You can complete the course in stages revisiting the training at any time.

  • Aspiring Managers
  • Business Professionals
  • Individuals in top management positions
  • Leaders
  • All learners should be over the age of 16 and have a basic understanding of Maths, English and ICT.
  • A sound educational background is an advantage.

In order to complete the Principles of Communication and Relationship Management, learners will take an online multiple choice questions assessment test. This online multiple choice questions assessment test is marked automatically so that you will receive an instant grade and know whether you have passed the course.

Those who successfully complete the course will be awarded an e-certificate of “Principles of Communication and Relationship Management” endorsed by Pearson. It will make you valuable, and your motivation at gaining new skills will be recognised.

Pearson Education is a British-owned education publishing and assessment service to schools and corporations, as well for students directly. The company is with more than 22,500 employees operating in 70 countries. They provide content, assessment and digital services to learners, educational institutions, employers, governments and other partners globally. They are committed to helping equip learners with the skills they need to enhance their employability prospects and to succeed in the changing world of work.

Once you qualify in the Principles of Communication and Relationship Management, you will gain an accredited qualification that will demonstrate your expertise in effective communication. You can use this certificate as a foundation to study further in the subject or to build on your soft skills and progress in your choice of career. You will be recognised for your skills in facilitating cross-team relationships. Given below are job roles you can land with this certification.

  • Manager
  • Business Professional
  • Company Leader

Course Curriculum

1: Successful Communication
Communication Methods and Formats
Communication Process and Communication Channels
Choosing the Right Communication Method
Barriers to Good Communication and How to Overcome Them
Impacts of Ineffective Communication
2: Chairing Meetings
Organising Meetings
Chairing Meetings and Monitoring Outcomes
3: Difficult Conversations
Holding Challenging Conversations
Raising Concerns and Whistleblowing
4: Emotional Intelligence
Using Emotional Intelligence Effectively in the Workplace
5: Stakeholder Management
What is Stakeholder Management?
Influencing Stakeholders
6: Managing Conflict
Types of Conflict and Consequences
Techniques for Managing Conflict
7: Cross-Team Collaboration
Facilitating Cross-team Relationships
Why Collaborate?
8: Negotiating and Influencing
How to Negotiate Effectively
Stages of Negotiation
Negotiation Strategies and Techniques
Influence in Action
Negotiating without Conflict
Being Assertive

Students feedback

4.5

Average rating (4)
4.5
5 Star
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1 Star
    R M

    Ryan Murphy

    August 18, 2020
    Well organised

    This course was well organised and presented by Study365. The modules were all explained well and I gained a wealth of knowledge in communication formats and methods.

    J W

    Jesse Woods

    July 22, 2020
    Outstanding support

    I was fully supported by this training provider. Thank you!

    H L

    Harley Lee

    July 02, 2020
    Highly recommended

    I was recommended this course and in turn I want to suggest it to anyone working in a management position.

    C M

    Cameron Mcdonald

    June 22, 2020
    Comprehensive

    This course gave me an in-depth understanding on choosing the right communication method. As a manger, I felt this element of effective communication was vital in my day to day tasks such as chairing meetings and holding challenging conversations.

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