ITIL® 4 Foundation

4.8 4.8 4.8
365 Days Access
Accredited Axelos Certification
7 Guided Learning Hours
9 Modules
Official Exam Included
Mock Exam Included
PeopleCert Official Training Materials
Course Manual Included
ATO Number - 3391

Buy this course at your convenience

  • £699.00

Empower Your IT Journey

Elevate Your IT Skills

ITIL® 4 Foundation is a widely-recognised certification and accepted methodology in IT service management. ITIL® is a framework that provides best practices for the management of IT services, and it is widely adopted by organisations worldwide. The ITIL® 4 Foundation Certification is designed for individuals that aspire to learn how to apply ITIL® best practices in real-world scenarios. ITIL® focuses on bridging the gap between IT services and business needs. This certification provides a comprehensive understanding of the ITIL® framework, including its four dimensions of service management: organisation and people, information and technology, value streams and practices, and partnerships and suppliers. ITIL® 4 is the most current stream of the ITIL® core publications. With this certification, learners can expect to improve their skills and knowledge, enhance their career prospects, and contribute to the overall success of their organisation.

Shape the Future of IT Services

The Foundation certification is the most comprehensive programme for ITIL® 4 Foundation mastery and includes the following key features;

  • A well-structured curriculum covers essential ITIL® 4 concepts, guiding principles, and service value system.
  • Practical case studies and examples demonstrate how ITIL® 4 concepts can be applied to real-world scenarios.
  • Learn how to align IT services with business objectives, enabling organisations to deliver greater value.
  • ITIL® 4 Foundation Certification establishes a foundation for advanced ITIL® certifications.

Transform Your IT Approach

The ITIL® 4 Foundation is an entry-level qualification that is perfectly suited for IT professionals seeking an introduction to ITIL principles for business. It provides a fundamental understanding of how it can be utilised to enhance the quality of IT service management in an organisation. It is the first step in a learner’s journey to becoming an ITIL® Managing Professional or Strategic Leader. The ITIL® 4 Foundation official exam consists of 40 multiple-choice questions and has a duration of 60 minutes. It follows a closed-book format, and the minimum score is set at 65%. This certification highlights your expertise and makes you stand out from your peers.

Committed to High Quality

Study365 is a leader in high-quality ITIL® 4 certifications. Our ITIL-certified expert tutor has developed a comprehensive curriculum that meets industry standards and prepares learners for successful careers in IT service management. Study365 is committed to delivering ITIL® 4 Foundation certification, through interactive, informative, and enjoyable training that stands out from other online platforms.

Please Note: 

  • Learners will receive the exam voucher and digital manual once the exam booking is requested. 
  • Learners on an instalment plan will receive the exam vouchers and digital manual upon paying the total amount. 

ITIL® is a [registered] trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 

Buy this course at your convenience

  • £699.00
Why Study365?

Take Control of Your Career and Become Certified with Study365

Study365 offers the excellent opportunity to enrol in the ITIL® 4 Foundation Certification to join the ranks of qualified and in-demand IT professionals. We give all our learners 365-day online access, allowing them to learn without ever leaving their desks. At Study365, we collaborate with renowned industry experts to provide you with superior learning material that is easy to grasp. Our mock exam feature empowers you to prepare for your official exam with confidence. Moreover, we take pride in our outstanding customer service and administrative support. With hundreds of positive reviews on Trustpilot, we are committed to providing you with the assistance and guidance to succeed.

  • 14 days Free Trial Access to our Online Courses
  • Instructor Led Live Online Sessions
  • Comprehensive Video Training
  • Free Exam Preparation Webinars
  • Live Simulated Mock Exams
  • Personalised Career Support and Coaching Sessions
  • Special Discounts and Benefits on Future Purchases
  • Affordable Payment Plans
Course Curriculum

What You will Learn

Getting Started
Getting Started – ITIL® 4 Foundation
Introduction FREE 00:02:00
Process Guidance Document for PeopleCert Learner
Module 1 - Introduction to ITIL® 4
Unit 1.1 – What is ITIL®? FREE 00:02:00
Lecture Notes – What is ITIL®?
Unit 1.2 – ITIL® 4 Qualification Scheme FREE 00:02:00
Lecture Notes – ITIL® 4 Qualification Scheme
Unit 1.3 – ITIL® 4 Exam Format FREE 00:02:00
Lecture Notes – ITIL® 4 Exam Format
Module 2 - IT Service Management
Unit 2.1 – Definitions 00:18:00
Lecture Notes – Definitions
Unit 2.2 – Definitions Continued 00:21:00
Lecture Notes – Definitions Continued
Unit 2.3 – Creating Value with Services 00:24:00
Lecture Notes – Creating Value with Services
Unit 2.4 – Service Relationships 00:20:00
Lecture Notes – Service Relationships
Unit 2.5 – IT Service Management Summary 00:03:00
Lecture Notes – IT Service Management Summary
Module 3 - ITIL® Guiding Principles
Unit 3.1 – ITIL® Guiding Principles 00:38:00
Lecture Notes – ITIL® Guiding Principles
Unit 3.2 – ITIL® Guiding Principles Continued 00:22:00
Lecture Notes – ITIL® Guiding Principles Continued
Unit 3.3 – ITIL® Guiding Principles Summary 00:06:00
Lecture Notes – ITIL® Guiding Principles Summary
Module 4 - The Four Dimensions of Service Management
Unit 4.1 – The Four Dimensions of Service Management 00:28:00
Lecture Notes – The Four Dimensions of Service Management
Unit 4.2 – The Four Dimensions of Service Management Continued 00:14:00
Lecture Notes – The Four Dimensions of Service Management Continued
Unit 4.3 – Value Streams & Processes Dimension 00:04:00
Lecture Notes – Value Streams & Processes Dimension
Unit 4.4 – The Four Dimensions of Service Management Summary 00:02:00
Lecture Notes –The Four Dimensions of Service Management Summary
Module 5 - ITIL® Service Value System
Unit 5.1 – Service Value System (SVS) 00:11:00
Lecture Notes – Service Value System (SVS)
Unit 5.2 – ITIL® Service Value System Summary 00:04:00
Module 6 - ITIL® Service Value Chain
Unit 6.1 – ITIL® Service Value Chain 00:19:00
Lecture Notes – ITIL® Service Value Chain
Unit 6.2 – Service Value Chain (SVC) Continued 00:19:00
Lecture Notes – Service Value Chain (SVC) Continued
Unit 6.3 – ITIL® Service Value Chain Summary 00:02:00
Lecture Notes – ITIL® Service Value Chain Summary
Module 7 - ITIL® Practices
Unit 7.1 – ITIL® Practices 00:10:00
Lecture Notes – ITIL® Practices
Unit 7.2 – ITIL® Practices Continued 00:18:00
Lecture Notes – ITIL® Practices Continued
Unit 7.3 – Service Configuration Management 00:18:00
Lecture Notes – Service Configuration Management
Unit 7.4 – ITIL® Practices Summary 00:05:00
Lecture Notes – ITIL® Practices Summary
Module 8 - Key ITIL® Practices in Detail
Unit 8.1 – Continual Improvement 00:48:00
Lecture Notes – Continual Improvement
Unit 8.2 – Incident Management 00:30:00
Lecture Notes – Incident Management
Unit 8.3 – Problem Management 00:41:00
Lecture Notes – Problem Management
Unit 8.4 – Service Request Management 00:16:00
Lecture Notes – Service Request Management
Unit 8.5 – Automated Workflows 00:38:00
Lecture Notes – Automated Workflows
Unit 8.6 – Service Level Management 00:18:00
Lecture Notes – Service Level Management
Unit 8.7 – Key ITIL® Practices in Detail Summary 00:01:00
Lecture Notes – Key ITIL® Practices in Detail Summary
Module 9 - Examination Guidelines
ITIL® 4 Foundation – Examination Guidelines 00:04:00
Lecture Notes – ITIL® 4 Foundation – Examination Guidelines
Mock Exams
Mock Exam Introduction 00:02:00
Mock Exam 01: ITIL® 4 Foundation Examination 01:00:00
ITIL4 Foundation Exam Preparation: Mock Exam 01 Answers and Rationale Discussion 01:01:00
Mock Exam 02: ITIL® 4 Foundation Examination 01:00:00
ITIL4 Foundation Exam Preparation: Mock Exam 02 Answers and Rationale Discussion 00:59:00
Course Summary
Course Summary 00:02:00
Official Exam Booking
PeopleCert – Official Exam Booking
Meet Your Tutor

Learn from an Industry Expert

Ian MacDonald_Study365

Ian MacDonald

Ian MacDonald_Study365

Meet Ian MacDonald, the accomplished Director of Edenfield IT Consulting. With over 40 years of experience in the industry, Ian is a seasoned ITIL® veteran who has achieved international recognition for his thought leadership. Since 2015, Ian has been instrumental in creating and delivering ITIL® training materials and providing ITIL® consulting services to organisations worldwide. His illustrious career includes prominent leadership roles at reputable organisations such as Barclays, IBM, and The Corporate IT Forum.

As a Chartered IT Professional, author, and IT award winner (PSMA – 2020, 2021, 2022, ITSMF – 2015), Ian is known as an industry leader in IT Service Management. He is also a regular contributor and speaker at industry bodies and forums on IT best practices. Ian has a passion for technology and a proven track record in managing teams, driving business growth, and developing successful strategies in highly competitive markets. As an established ITSM consultant and trainer, he helps organisations adopt and adapt IT best practices.

Awarded By


Established in 2013, AXELOS is a joint venture between the UK’s Cabinet Office and Capita PLC. As a global leader in workplace best practices, AXELOS is responsible for renowned methodologies such as PRINCE2®, ITIL® 4, and MSP®. AXELOS provides training and certification for organisations and individuals across sectors, in no less than 200 countries and 23 languages. Their established guidance continues to unlock potential worldwide. With AXELOS, you can stay ahead of the game. 97% of organisations and 84% of individuals attest to the positive impact of the AXELOS certification. Source: AXELOS, 2023

Who is this Course for?

Become a Skilled Professional

  • IT Service Managers
  • IT Service Desk Managers
  • IT Operations Managers
  • IT Professionals
  • IT Managers
  • Business Managers
  • IT Auditors
  • Compliance Professionals
Learning Outcomes

Mastering the Material

  • Learn key concepts and principles of IT service management, including the four dimensions of service management.
  • In-depth understanding of ITIL® best practices, including service strategy, service design, service transition, service operation, and continual service improvement.
  • Acquire the knowledge and skills to improve the quality of IT services, increase customer satisfaction, and reduce costs.
  • Develop the ability to establish, manage, and nurture relationships with stakeholders, customers, suppliers, and partners.
  • Gain practical insights into various tools and techniques used in ITIL® 4.
Entry Requirements

Course Prerequisites

  • There are no formal prerequisites to enrol for the ITIL® 4 Foundation Certification.

ITIL® 4 Foundation Certification

Upon the successful completion of the official exam, learners will be awarded the ITIL® 4 Foundation Certification by AXELOS.

How will I be Assessed?

Online-proctored Official Exam by PeopleCert

Exam format:
  • Multiple-choice
  • 60 minutes
  • 40 questions
  • 26 out of 40 marks required
  • Pass mark 65%
  • Closed book (no materials allowed)

Buy this course at your convenience

  • £699.00
Career Path

Stay Ahead in IT

Obtaining an ITIL® 4 Foundation Certification will transform you into a qualified IT professional. The qualification will open up a world of opportunities in IT service management and make you a valuable asset to any organisation. The certification enhances your employability and gives you a competitive edge in the industry. With the in-depth expertise gained, individuals can work as IT Managers, Business Managers, and IT Consultants setting themselves up for success in future careers. Moreover, learners can progress to the ITIL® 4 Practitioner Certification.

Here are some career prospects you can pursue, along with the average UK salary per annum (approximately) according to Glassdoor.  

Source: glassdoor

  • IT Service Manager

  • IT Service Desk Manager

  • IT Manager

  • IT Consultant

  • Business Manager

  • Project Manager

Students Sayings

Learners Share their Success Stories

Eager and willing to share their experiences, our alumni have happily agreed to tell you their success story.

View user testimonials
Frequently Asked Questions

We Offered Solutions to Your Questions

The Information Technology Infrastructure Library or ITIL® is a set of detailed practices for IT activities (such as IT service management and IT asset management) that focus on aligning IT services with the needs of a business.
ITIL® 4 Foundation Certification is an entry-level course that introduces learners to the fundamentals of IT service management (ITSM) using the ITIL® 4 framework. It covers key concepts, principles, and practices essential for optimising IT services and aligning them with business goals.
The course is suitable for IT professionals, service managers, project managers, business owners, consultants, and students interested in understanding IT service management concepts.
The course covers topics such as the ITIL® 4 framework, Service Value System (SVS), four dimensions of service management, guiding principles, service value chain activities, ITSM practices, and customer experience management.
ITIL® 4 Foundation Certification enhances your understanding of ITSM, enabling you to contribute to efficient service delivery, align IT with business needs, improve customer satisfaction, and create a foundation for advanced ITIL® certifications.
ITIL® 4 Foundation is a globally-recognised certification, from which thousands of professionals worldwide have benefited. Being certified can help you win roles or promotions, giving you the edge over non-certified candidates. Professionals who obtain the necessary practical skills and experience while earning their ITIL® 4 certificates are in the best position to enhance their career prospects.
To prepare for the exam, you can enrol in an accredited training course offered by Study365. In addition, learners must study the materials, take mock exams, and request guidance from an experienced instructor.
No, the ITIL® 4 Foundation exam is a closed-book format and learners are not allowed to refer to any study materials.
Beginning January 2023, all candidates with a PeopleCert Global Best Practice certification can choose to renew within three years of their original certification dates
If you fail the ITIL® 4 Foundation exam, you can retake it by registering for a re-sit exam. However, additional fees may apply.
WhatsApp chat