ITIL® 4 Foundation Ultimate Edition

4.8 4.8 4.8
35% off
365 Days Access
Accredited Axelos Certification
7 Guided Learning Hours
9 Modules
Official Exam Included
Mock Exam Included
PeopleCert Official Training Materials
Course Manual Included
ATO Number - 3391

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  • £749.00
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Empower Your IT Journey

The Ultimate Path to IT Success

ITIL® 4 Foundation Ultimate Edition is a widely-recognised certification and globally accepted methodology in IT service management. The course is designed for aspiring professionals who wish to learn ITIL® best practices and its application in real-world contexts. The course incorporates gamification features, exclusive to Study365 and not available on any other platform. This is a unique approach that ensures a novel learning experience for individuals to remain motivated from start to finish. This course combines the benefits of studying in a classroom with the convenience of e-learning.

Key features of this training;

  • A well-structured curriculum covering essentials of ITIL® 4.
  • Practical case studies and simulations to demonstrate how ITIL® 4 can be applied in the real world.
  • Complete flexibility to pace one’s studies.
  • Fun activities to enjoy learning online.
  • Interactive learning to improve overall performance.

Empower Excellence with ITIL

Gamification features boost learners’ engagement, and learning materials become interactive and compelling through points, badges, and leaderboards. It is one of the most popular techniques in the e-learning market. Interactive elements allow learners to stay engaged and complete their training. It’s all about making learning fun and interesting. ITIL® 4 Foundation Ultimate Edition integrates game-based elements to make the learning process enjoyable, enable retention of new information, and generate a lighter and more participatory experience without too much effort.

Learners are eligible to a FREE trial with complete access to the course, for a limited period. 

The ITIL® 4 Foundation is an entry-level qualification that is perfectly suited for IT professionals seeking an introduction to ITIL principles for business. It provides a fundamental understanding of how it can be utilised to enhance the quality of IT service management in an organisation. It is the first step in a learner’s journey to becoming an ITIL® Managing Professional or Strategic Leader. The ITIL® 4 Foundation official exam consists of 40 multiple-choice questions and has a duration of 60 minutes. It follows a closed-book format, and the minimum score is set at 65%. This certification highlights your expertise and makes you stand out from your peers.

Please Note: 

  • Learners will receive the exam voucher and digital manual once the exam booking is requested. 
  • Learners on an instalment plan will receive the exam vouchers and digital manual upon paying the total amount. 

ITIL® is a [registered] trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 

Buy this course at your convenience

  • £749.00
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Why Study365?

Become certified with Study365

Study365 offers an excellent opportunity to enrol for the ITIL® 4 Foundation Ultimate Edition. The certification equips individuals with the right tools to implement the processes essential for an organisation to comply with the ITIL® framework. We give all our learners 365-day online access, allowing them to learn without ever leaving their desks. At Study 365, we collaborate with renowned industry experts to provide you with superior learning material that is easy to grasp. Our mock exam feature empowers you to prepare for your official exam with confidence. Moreover, we take pride in our outstanding customer service and administrative support. With hundreds of positive reviews on Trustpilot, we are committed to providing you with the assistance and guidance to succeed.

  • 14 days Free Trial Access to our Online Courses
  • Instructor Led Live Online Sessions
  • Comprehensive Video Training
  • FREE Exam Preparation Webinars
  • Live Simulated Mock Exams
  • Gamification & Interactive Activities
  • Personalised Career Support and Coaching Sessions
  • Special Discounts and Benefits on Future Purchases
  • Affordable Payment Plans
Course Curriculum

What You will Learn

Getting Started
Getting Started – ITIL® 4 Foundation
Introduction 00:02:00
Process Guidance Document for PeopleCert Learner
Module 1 – Introduction to ITIL® 4
Unit 1.1 – What is ITIL®? 00:02:00
Lecture Notes – What is ITIL®?
Unit 1.2 – ITIL® 4 Qualification Scheme 00:02:00
Lecture Notes – ITIL® 4 Qualification Scheme
Unit 1.3 – ITIL® 4 Exam Format 00:02:00
Lecture Notes – ITIL® 4 Exam Format
Module 2 – IT Service Management
Unit 2.1 – Definitions 00:18:00
Lecture Notes – Definitions
Unit 2.2 – Definitions Continued 00:21:00
Lecture Notes – Definitions Continued
Unit 2.3 – Creating Value with Services 00:24:00
Lecture Notes – Creating Value with Services
Unit 2.4 – Service Relationships 00:20:00
Lecture Notes – Service Relationships
Unit 2.5 – IT Service Management Summary 00:03:00
Lecture Notes – IT Service Management Summary
Module 3 – ITIL® Guiding Principles
Unit 3.1 – ITIL® Guiding Principles 00:38:00
Lecture Notes – ITIL® Guiding Principles
Unit 3.2 – ITIL® Guiding Principles Continued 00:22:00
Lecture Notes – ITIL® Guiding Principles Continued
Unit 3.3 – ITIL® Guiding Principles Summary 00:06:00
Lecture Notes – ITIL® Guiding Principles Summary
Module 4 – The Four Dimensions of Service Management
Unit 4.1 – The Four Dimensions of Service Management 00:28:00
Lecture Notes – The Four Dimensions of Service Management
Unit 4.2 – The Four Dimensions of Service Management Continued 00:14:00
Lecture Notes – The Four Dimensions of Service Management Continued
Unit 4.3 – Value Streams & Processes Dimension 00:04:00
Lecture Notes – Value Streams & Processes Dimension
Unit 4.4 – The Four Dimensions of Service Management Summary 00:02:00
Lecture Notes –The Four Dimensions of Service Management Summary
Module 5 – ITIL® Service Value System
Unit 5.1 – Service Value System (SVS) 00:11:00
Lecture Notes – Service Value System (SVS)
Unit 5.2 – ITIL® Service Value System Summary 00:04:00
Module 6 – ITIL® Service Value Chain
Unit 6.1 – Service Value Chain (SVC) 00:19:00
Lecture Notes – ITIL® Service Value Chain
Unit 6.2 – Service Value Chain (SVC) Continued 00:19:00
Lecture Notes – Service Value Chain (SVC) Continued
Unit 6.3 – ITIL® Service Value Chain Summary 00:02:00
Lecture Notes – ITIL® Service Value Chain Summary
Module 7 – ITIL® Practices
Unit 7.1 – ITIL® Practices 00:10:00
Lecture Notes – ITIL® Practices
Unit 7.2 – ITIL® Practices Continued 00:18:00
Lecture Notes – ITIL® Practices Continued
Unit 7.3 – Service Configuration Management 00:18:00
Lecture Notes – Service Configuration Management
Unit 7.4 – ITIL® Practices Summary 00:05:00
Lecture Notes – ITIL® Practices Summary
Module 8 – Key ITIL® Practices in Detail
Unit 8.1 – Continual Improvement 00:48:00
Lecture Notes – Continual Improvement
Unit 8.2 – Incident Management 00:30:00
Lecture Notes – Incident Management
Unit 8.3 – Problem Management 00:41:00
Lecture Notes – Problem Management
Unit 8.4 – Service Request Management 00:16:00
Lecture Notes – Service Request Management
Unit 8.5 – Automated Workflows 00:38:00
Lecture Notes – Automated Workflows
Unit 8.6 – Service Level Management 00:18:00
Lecture Notes – Service Level Management
Unit 8.7 – Key ITIL® Practices in Detail Summary 00:01:00
Lecture Notes – Key ITIL® Practices in Detail Summary
Module 9 – Examination Guidelines
Unit 9.1 – Examination Guidelines 00:04:00
Lecture Notes – ITIL® 4 Foundation – Examination Guidelines
Mock Exams
Mock Exam Introduction 00:02:00
Mock Exam 01: ITIL® 4 Foundation Examination 01:00:00
ITIL4 Foundation Exam Preparation: Mock Exam 01 Answers and Rationale Discussion 01:01:00
Mock Exam 02: ITIL® 4 Foundation Examination 01:00:00
ITIL4 Foundation Exam Preparation: Mock Exam 02 Answers and Rationale Discussion 00:59:00
Course Summary
Course Summary 00:02:00
Official Exam Booking
PeopleCert – Official Exam Booking
Meet Your Tutor

Learn from an Industry Expert

Ian MacDonald_Study365

Ian MacDonald

Ian MacDonald_Study365

Meet Ian MacDonald, the accomplished Director of Edenfield IT Consulting. With over 40 years of experience in the industry, Ian is a seasoned ITIL® veteran who has achieved international recognition for his thought leadership. Since 2015, Ian has been instrumental in creating and delivering ITIL® training materials and providing ITIL® consulting services to organisations worldwide. His illustrious career includes prominent leadership roles at reputable organisations such as Barclays, IBM, and The Corporate IT Forum.

As a Chartered IT Professional, author, and IT award winner (PSMA – 2020, 2021, 2022, ITSMF – 2015), Ian is known as an industry leader in IT Service Management. He is also a regular contributor and speaker at industry bodies and forums on IT best practices. Ian has a passion for technology and a proven track record in managing teams, driving business growth, and developing successful strategies in highly competitive markets. As an established ITSM consultant and trainer, he helps organisations adopt and adapt IT best practices.

Awarded By


Established in 2013, AXELOS is a joint venture between the UK’s Cabinet Office and Capita PLC. As a global leader in workplace best practices, AXELOS is responsible for renowned methodologies such as PRINCE2®, ITIL® 4, and MSP®.

Who is this Course for?

Become a Skilled Professional

  • IT Service Managers
  • IT Service Desk Managers
  • IT Operations Managers
  • IT Professionals
  • IT Managers
  • Business Managers
  • IT Auditors
  • Compliance Professionals
Learning Outcomes

Mastering the Material

  • Understand key concepts and principles of IT service management, including the four dimensions of service management.
  • Gain knowledge of ITIL® best practices, including service strategy, service design, service transition, service operation, and continual service improvement.
  • Acquire the skills to improve the quality of IT services, increase customer satisfaction, and minimise costs.
  • Learn to establish, manage, and nurture relationships with stakeholders, customers, suppliers, and partners.
  • Have practical insights into various tools and techniques used in ITIL® 4.
  • Adjust to evolving technological landscapes and changing business requirements.
Entry Requirements

Course Prerequisites

  • There are no formal prerequisites to enrol for the ITIL® 4 Foundation Certification.

ITIL® 4 Foundation Certification

Upon the successful completion of the official exam, learners will be awarded the ITIL® 4 Foundation Certification by AXELOS.

How will I be Assessed?

Online-proctored Official Exam by PeopleCert

Exam format:
  • Multiple-choice
  • 60 minutes
  • 40 questions
  • 26 out of 40 marks required
  • Pass mark 65%
  • Closed book (no materials allowed)

Buy this course at your convenience

  • £749.00
Enquire now
Career Path

Your Ultimate Journey to IT Success

Achieving an ITIL® 4 Foundation Certification significantly enhances your professional qualifications within the IT industry. This certification highlights you as a competent IT professional, opening up exciting opportunities in IT service management. With this credential, you become a more attractive candidate to top employers, providing a competitive advantage in the job market. Upon completing the ITIL® 4 Foundation Certification, you can pursue various roles including IT Manager, Business Manager, and IT Consultant. These positions benefit from a deep understanding of IT service management principles and practices, positioning you for long-term career success. Meanwhile, the certification sets a solid foundation for further professional development.

Here are some career prospects you can pursue, along with the average UK salary per annum (approximately) according to Glassdoor.  

  • IT Service Manager

  • IT Consultant

  • IT Service Manager

  • Business Manager

  • IT Service Desk Manager

  • Project Manager

Students Sayings

Learners Share their Success Stories

Eager and willing to share their experiences, our alumni have happily agreed to tell you their success story.

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Frequently Asked Questions

We Offered Solutions to Your Questions

ITIL® 4 Foundation Certification is an entry-level course that introduces learners to the fundamentals of IT service management (ITSM) using the ITIL® 4 framework. It covers key concepts, principles, and practices essential for optimising IT services and aligning them with business goals.
Gamification introduces interactive and engaging elements such as quizzes, simulations, and exercises, which help reinforce key concepts and keep learners motivated.
Yes, there are gamified activities are based on real-world IT service management scenarios.
If you perform poorly in a gamified activity, you are allowed to retry the questions and/or check the correct responses. This process benefits you by improving your understanding of the questions and enhancing your knowledge.
ITIL® 4 Foundation Certification enhances your understanding of ITSM, enabling you to contribute to efficient service delivery, align IT with business needs, improve customer satisfaction, and create a foundation for advanced ITIL® certifications.
The gamified elements are designed to be flexible, allowing you to progress at your own pace. Whether you prefer quick quizzes or in-depth simulations, the course offers a variety of activities to suit different learning styles and speeds.
To prepare for the exam, you can enrol in an accredited training course offered by Study365. In addition, learners must study the materials, do mock exams, and request guidance from an experienced instructor.
No, the ITIL® 4 Foundation exam is a closed-book format, and learners are not allowed to refer to any study materials.
The scoring system awards points for completing various activities such as quizzes, challenges, and simulations.
You can apply ITIL® principles to improve IT service management processes, enhance efficiency, and support business goals.
The course includes a tracking system that allows you to monitor your progress through modules.
ITIL® 4 Foundation is a globally-recognised certification, from which thousands of professionals worldwide have benefited. Being certified can help you win roles or promotions, giving you the edge over non-certified candidates. Professionals who obtain the necessary practical skills and experience while earning their ITIL® 4 certificates are in the best position to enhance their career prospects.
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