ITIL®4 Foundation Certification

Key Features of the Course

Qualification Type

ITIL®4 Foundation Certificate


Foundation Level


UK and International

Qualification Title

ITIL®4 Foundation

Accreditation Status


Would you like to get qualified with the world’s most popular and latest service management framework – ITIL 4? This foundation exam in ITIL 4 might just be the one you need! This foundation exam will help you view service management as a tool that supports organisations in transformations and agility. This certificate course will manifest your knowledge and skills in ITIL 4 and thus, will open the door to gaining various employment and progression opportunities for you within the IT industry.

By listing this certificate in your resume, you will be able to successfully demonstrate your knowledge and skills on ITIL 4 service management to potential employers. The course will test your knowledge on the key concepts, elements, and terminology in ITIL and on the emerging practices such as Lean, Agile, and DevOps. It will also further evaluate if you are competent enough to effectively apply service management to improve tech-enabled services and products.

The learning material will be available on the online portal and will be sent to your device directly. The Live Online Classes are done completely online which includes tutor support, assignment submission, and eventual exams. All you need is your computer, laptop, or iPad, and an internet connection, and you can attend seminars from anywhere! Every session consists of a lecture, a Q&A session,  and a discussion. Learners will be given breaks during the seminar.

How it Works

Live online sessions are highly beneficial when following an e-learning format. This is a great way to gain more information on the subject you are studying.

  • A webinar is generally delivered live.
  • The instructor takes on the role of talking while the attendees watch the content that is delivered through an online platform.
  • In some instances, attendees can listen to the audio voiceover of the instructor while watching slides or a video demonstration.
  • Attendees can interact during the webinar with the instructor, asking questions or taking a survey.
  • Some webinars allow the audio system to be activated so that attendees can ask questions which can be heard by the others.
  • It is possible for the host and attendees to have a one on one conversation if required.
  • Webinars can be delivered in two ways, live and pre-recorded.


  • Unlike learning in the classroom, live presentations can be viewed any number of times.
  • All participants have the opportunity to gain in-depth answers in a live discussion forum.
  • You can participate in online learning Q&A sessions from anywhere, and any place.
  • E-Learning provides students the opportunity to choose their course of study which they may not be able to find in a local area.
  • You have the opportunity to network with other students who follow this form of learning.
  • Live discussions give you the opportunity to understand different viewpoints, whether it is the presenter or other participants.
  • Live presentations provide a quick way of learning. Once you have a convenient time, you can watch live presentations and learn quickly.
  • There is consistency for learners during webinars. Every single attendee will receive the same content, instructions and training.

When can I start?

Group 1
Notified Later 9.00am – 5.00pm 8 hrs Notified Later
Group 2
Notified Later 7.00pm – 9.00pm 2 hrs Notified Later
Key points

♦ Learn handy tips and tricks from an industry professional

♦ Get practical, hands-on experience in business systems

♦ Ask any questions in real-time

♦ Save the cost of travelling

♦ A recognised qualification that provides the opportunity to gain employment anywhere in the world

This course includes

♦ A Professional instructor

♦ Complete fun exercises to keep track of your progress

♦ Hands-on lessons with lots of opportunity to practice

♦ Free access to the online version of the course

♦ Q&A and discussion section in every session

What will I study?

♦ Course introduction

♦ Key concept of service management

♦ ITIL service value system

♦ ITIL management practices

What will I learn?

♦ A firm understanding of the ITIL 4 framework

♦ ITIL service lifecycle core concepts and terminologies

♦ How ITIL evolved to adopt modern technologies

♦ Learn about necessary concepts in service management framework

Who is the course aimed at?

This exam is aimed at any individual with an interest in service management

What are the entry requirements?

♦ Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.

What qualification will I gain?

Once you successfully complete the exam, you will be awarded the ITIL®4 Foundation Certification.

What is the Awarding Body?

AXELOS is a leading awarding body in the UK that develops, manages and operates qualifications in best practice and methodologies that are formerly owned by the Office of Government Commerce (OGC). Established in the 2014, it has since earned a reputation for providing high quality support services for learning, employment and skills for life. A qualification from this awarding body will demonstrate a high level of skill and is a guaranteed way to stand apart from the others in the industry.

How will I be assessed?

Certification is achieved by the successful completion of a computer based examination

Exam Details:

♦ Duration: 1 hour

♦ Computer based exam

♦ Multiple choice

♦ Closed book

♦ Pass mark: 65%

PLEASE NOTE: Please contact us to order official exam vouchers

Career Path

This certificate will enhance your qualifications for a number of jobs in the IT industry. You can also take this exam certificate as an opportunity to win the various job incentives put forth by your employer or to study further in the area. Below given are few of the jobs this certificate will help you in, along with the average UK salary per annum according to

♦ IT Manager – £38,778 per annum

♦ Project Manager, IT – £42,157 per annum

♦ Service Delivery Manager – £40,819 per annum

♦ IT Director – £77,982 per annum

♦ Senior Project Manager, IT – £59,208 per annum

FAQs Please click on the link below… Click Here for More Info Terms and Conditions

Learners can cancel the course and receive a full refund, 14 business days prior to the start date of the course. If we do not have 14 business days’ notice, we cannot offer a refund. Study365 reserve the right to reschedule any classroom session up to 48 hours prior to the classroom session. The session may be rescheduled due to tutor illness, low numbers of attendees for the session or other unforeseen circumstances. 

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