Professional Receptionist Training – Level 2
Create that powerful first impression! A Receptionist is the first point of contact for customers. Being a great Receptionist is a skill that will make you an attractive candidate to many employers and organisations. It is an asset for companies. The Professional Receptionist Training – Level 2 is a 1 day Masterclass and excellent course to give you a jumpstart to a career as a Receptionist. It is a high-earning position and the perfect way to advance in your field.
A Receptionist has a significant role and responsibilities. It is not limited to telephone handling duties, there is so much more. There are meetings to schedule and organise, and general administrative tasks to deal with. The training will enable you to become an efficient and reliable Receptionist.
We are one of the best classroom training providers for education by offering Professional Receptionist training in London. Our 1 day course is popular, highly rated and recommended by our previous learners. Individuals can learn in a great classroom setting along with other benefits which include printed course material, stationery and refreshments. The course will feature 10 modules and an individualised action plan that will discuss the role of a high performing Receptionist at great length.
♦ Competitive pricing.
♦ Small class sizes.
♦ Friendly, attentive staff for flexible helpful service.
♦ Have a positive attitude and give a good first impression
♦ Learn how to provide outstanding customer service
♦ Have personable manners and efficient work ethic in an office environment
♦ Training in full air-conditioned facilities from an experienced instructor.
♦ Extra course material.
♦ You will receive CPD and iAP accredited training completion certificate end of the training which has no any additional cost.
♦ Free access to the online version of the course.
♦ A full colour training manual.
♦ The exercises that you have worked on during your course to allow you to practice afterwards.
♦ Refreshments through the day.
♦ Printed course manual.
♦ Tea, Coffee and Biscuits.
♦ USB stick to take the exercises away.
♦ Stationaries (Notebook, and Pen).
♦ Access to Computers if needed free Wi-Fi.
♦ Access to breakout area.
♦ Freshly prepared lunch.
This course will include the following modules:
♦ The importance of Receptionist position to the organization.
♦ Your Attitude.
♦ The Importance of the “Corporate Brand”.
♦ Excellence in Customer Service.
♦ Your Telephone Image.
♦ Handling Difficult People.
♦ Effective and Professional Email Communication.
♦ Improving your Listening Skills.
♦ Components of a Professional Image.
♦ Being a Gracious Host.
♦ Creating your Action Plan.
♦ Have a clear understanding of how the roles and responsibilities of a Professional Receptionist.
♦ Making an excellent first impression on visitors.
♦ Learning to multitask with telephone calls to callers and meeting and greeting visitors face to face.
♦ Having a positive mindset and good attitude that it translates across the entire office.
♦ Learning to keep calm in the midst of challenging conversations with customers.
♦ Developing good telephone etiquette and taking accurate messages.
♦ Being in charge of scheduling meetings for managers.
♦ Performing general administrative tasks.
♦ Have a positive attitude and give a good first impression.
♦ Learn how to provide outstanding customer service.
♦ Have personable manners and efficient work ethic in an office environment.
Once you successfully complete the Professional Receptionist Training – Level 2 course you will gain an accredited qualification that will give your career the jumpstart you have always wanted. With this qualification you can further expand your education or go onto work in numerous positions that will also put you in line to demand a higher salary or job promotion. The average UK salary per annum is calculated according to https://www.payscale.com.
♦ Receptionist – (£16,283 per annum)
♦ Hotel Receptionist – (£7.31 per hour)
♦ Front-Desk Receptionist – (£16,771 per annum)
Study365 reserve the right to reschedule any classroom session up to 48 hours prior to the classroom session. The session may be rescheduled due to tutor illness, low numbers of attendees for the session or other unforeseen circumstances.
The course is conducted by an experienced tutor (Gregory) who has worked in leading hotel chains over the last 15 years. Gregory has built this course based on his own experiences within the hospitality industry. His goal is to ensure learners gain all the essential skills to work in the hospitality industry, and have a great learning experience during the course. The Hotel Receptionist Class is a full-fledged one day Masterclass to equip individuals for a bright future.