Learn all about the fundamentals of ITIL® 4 by taking this amazing ITIL® 4 Foundation Official Certification right now. This course is set to educate you on the ITIL approach to service management, which is a widely recognised and highly demanded skill in the modern ITSM world. Bound with a wealth of information, this course is ideal for IT managers, IT consultants, IT developers or business managers who wish to make some progress in their respective careers.
The course has sufficiently covered topics such as the key concepts of service management, the ITIL guiding principles, the four dimensions of service management and many more. You will also come to learn the purpose of ITIL service value system in deriving value through services and the key terms of the 15 ITIL practices.
This program will assess you through the official ITIL® 4 foundation exam at the end, which will evaluate your knowledge in applying the principles of ITIL in service management. The exam will also test your knowledge on the key concepts, elements, and terminology in ITIL and on the emerging practices such as Lean, Agile and DevOps.
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The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
This course is the most ideal for individuals aspiring for a successful ITSM career and for professionals looking for a way to take their careers to the next level
At the end of the course, you will be assessed through the official ITIL® 4 foundation exam. The exam format is as follows:
Once you have successfully passed the examination, you will receive ITIL® 4 Foundation Certificate.
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This certificate will greatly supplement your qualifications and will help you land a rewarding employment in the IT service management industry. You can also use the certificate to progress in your career by demanding a higher pay or other job incentives from your employer. Below mentioned are some of the jobs this certificate will benefit you in, along with the average UK salary per annum according to https://www.payscale.com/career-path-planner,
|Course Introduction Part 1||00:00:00|
|Course Introduction Part 2||00:00:00|
|1. Key Concepts of Service Management|
|Outcomes, Costs and Risks||00:00:00|
|Utility and Warranty||00:00:00|
|2. ITIL Guiding Principles|
|Focus on Value||00:00:00|
|Start Where You Are||00:00:00|
|Progress Iteratively With Feedback||00:00:00|
|Collaborate and Promote Visibility||00:00:00|
|Think and Work Holistically||00:00:00|
|Keep it Simple and Practical||00:00:00|
|Optimize and Automate||00:00:00|
|3. Four Dimensions of Service Management|
|Four Dimensions Introduction||00:00:00|
|Organizations and People||00:00:00|
|Information and Technology||00:00:00|
|Partners and Suppliers||00:00:00|
|Value Streams and Processes||00:00:00|
|4. ITIL Service Value System|
|ITIL Service Value System||00:00:00|
|5. Service Value Chain|
|Service Value Chain||00:00:00|
|6. Key Terms of 15 ITIL Practices|
|Information Security Management||00:00:00|
|IT Asset Management||00:00:00|
|Monitoring and Event Management||00:00:00|
|Service Configuration Management||00:00:00|
|Service Request Management||00:00:00|
|Service Level Management||00:00:00|
|7. ITIL Practices|
|Continual Improvement Model||00:00:00|
|Mock Exam : ITIL® 4 Foundation Examination||00:50:00|
|Book Your Exam – (ITIL®, PRINCE2®, AgileSHIFT®) Official|
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