ITIL® 4 Foundation

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Overview ITIL is a set of practices that are widely adopted around the world to improve efficiency and achieve predictable …


ITIL is a set of practices that are widely adopted around the world to improve efficiency and achieve predictable service delivery. This approach has proved to garner great results for an enterprise’s IT service management and hence, employers around the world are promptly recruiting individuals who are ITIL certified. If you wish to get ITIL® 4 to receive the amazing career benefits the industry has to offer, then get started with this ITIL® 4 foundation course right now.

The sole goal of the ITIL® 4 foundation course is to educate you on all fundamental aspects of ITIL service management to help you select, plan, deliver and maintain IT services of an organisation. The course has sufficiently covered topics such as the key concepts of service management, the ITIL guiding principles, the four dimensions of service management and many more.

You will also come to understand the purpose of ITIL service value system in deriving value through services and the key terms of the 15 ITIL practices. This program will assess you through the official ITIL4® foundation exam at the end, which has to be booked separately, to evaluate your knowledge in applying the principles of ITIL in service management.

  • Why Consider Learning at Study365?
  • Learning Outcomes
  • Access duration
  • Who is it for?
  • Entry requirements
  • Method of assessment
  • Certification
  • Awarding body
  • Career path

With so many commitments in our lives, we may not have the time to learn new skills. The beauty of studying online is that you get to find this balance between your education and your daily commitments

Study 365 offers hundreds of online courses to students across the world. Gaining new skills has never been this easy as many of our courses are open to students with little or no qualifications or previous experience. All the courses are up-to-date, relevant, affordable, and will build on existing expertise or give you a jump-start to a new career. The courses are meticulously designed and equals what is offered in a classroom setting. With a solid reputation that has established and made us one of the most trusted and reliable online course providers, we offer the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in your chosen career. You can learn at your own pace at Study 365 and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules, interactive quizzes and free resources which include Free CV writing pack, free career support and course demo to make your learning experience enriching and more rewarding.

  • Explore the key concepts of service management
  • Get into terms with the ITIL guiding principles
  • Examine the four dimensions of service management
  • Delve into the ITIL service value system that is used to derive value through services
  • Identify the key terms of 15 ITIL practices
  • Understand how the service value chain can be used to improve services

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Individuals hoping to establish a successful career in IT service management and professionals yearning for some progression within the industry might find this course very useful.

  • Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.

At the end of the course, you will be assessed through the official ITIL® 4 foundation exam. The exam format is as follows:

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) - 65%
  • 60 minutes’ duration
  • Closed book

Please Note: Additionally, £179 is charged for the official exam and you are required to pay this when you are ready to face your examination. Exam vouchers will be given upon full payment of the official exam.

Once you have successfully passed the examination, you will receive ITIL® 4 Foundation Certificate.

AXELOS is a leading awarding body in the UK that develops, manages and operates qualifications in best practice and methodologies that are formerly owned by the Office of Government Commerce (OGC). Established in 2014, it has since earned a reputation for providing high-quality support services for learning, employment, and skills for life. A qualification from this awarding body will demonstrate a high level of skill and is a guaranteed way to stand apart from the others in the industry.

On the successful completion of this course, you will be eligible enough to hold a number of jobs in the IT service management industry. You can also use this certificate to expand your education in the area or to demand for a higher pay or job promotion from your employer. Below mentioned are some of the jobs this certificate will benefit you in, along with the average UK salary per annum according to,

  • IT Manager – £38,778 per annum
  • Project Manager, IT – £42,157 per annum
  • Service Delivery Manager – £40,819 per annum
  • IT Director – £77,982 per annum
  • Senior Project Manager, IT – £59,208 per annum

Course Curriculum

Free Introduction FREE 00:00:00
Tutor Introduction 00:00:00
Course Introduction Part 1 00:00:00
Course Introduction Part 2 00:00:00
1. Key Concepts of Service Management
Value 00:00:00
Services 00:00:00
Outcomes, Costs and Risks 00:00:00
Utility and Warranty 00:00:00
2. ITIL Guiding Principles
Principals 00:00:00
Focus on Value 00:00:00
Start Where You Are 00:00:00
Progress Iteratively With Feedback 00:00:00
Collaborate and Promote Visibility 00:00:00
Think and Work Holistically 00:00:00
Keep it Simple and Practical 00:00:00
Optimize and Automate 00:00:00
Principle Interaction 00:00:00
3. Four Dimensions of Service Management
Four Dimensions Introduction 00:00:00
Organizations and People 00:00:00
Information and Technology 00:00:00
Partners and Suppliers 00:00:00
Value Streams and Processes 00:00:00
External Factors 00:00:00
4. ITIL Service Value System
ITIL Service Value System 00:00:00
5. Service Value Chain
Service Value Chain 00:00:00
6. Key Terms of 15 ITIL Practices
Management Practices 00:00:00
Information Security Management 00:00:00
Relationship Management 00:00:00
Supplier Management 00:00:00
IT Asset Management 00:00:00
Monitoring and Event Management 00:00:00
Release Management 00:00:00
Service Configuration Management 00:00:00
Deployment Management 00:00:00
Continual Improvement 00:00:00
Change Control 00:00:00
Incident Management 00:00:00
Problem Management 00:00:00
Service Request Management 00:00:00
Service Desk 00:00:00
Service Level Management 00:00:00
7. ITIL Practices
Continual Improvement Model 00:00:00

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