ITIL is a set of practices that are widely adopted around the world to improve efficiency and achieve predictable service delivery. This approach has proved to garner great results for an enterprise’s IT service management and hence, employers around the world are promptly recruiting individuals who are ITIL certified. If you wish to get ITIL® 4 to receive the amazing career benefits the industry has to offer, then get started with this ITIL® 4 foundation course right now.
The sole goal of the ITIL® 4 foundation course is to educate you on all fundamental aspects of ITIL service management to help you select, plan, deliver and maintain IT services of an organisation. The course has sufficiently covered topics such as the key concepts of service management, the ITIL guiding principles, the four dimensions of service management and many more.
You will also come to understand the purpose of ITIL service value system in deriving value through services and the key terms of the 15 ITIL practices. This program will assess you through the official ITIL4® foundation exam at the end, which has to be booked separately, to evaluate your knowledge in applying the principles of ITIL in service management.
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The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
Individuals hoping to establish a successful career in IT service management and professionals yearning for some progression within the industry might find this course very useful.
At the end of the course, you will be assessed through the official ITIL® 4 foundation exam. The exam format is as follows:
Please Note: Additionally, £179 is charged for the official exam and you are required to pay this when you are ready to face your examination. Exam vouchers will be given upon full payment of the official exam.
Once you have successfully passed the examination, you will receive ITIL® 4 Foundation Certificate.
AXELOS is a leading awarding body in the UK that develops, manages and operates qualifications in best practice and methodologies that are formerly owned by the Office of Government Commerce (OGC). Established in 2014, it has since earned a reputation for providing high-quality support services for learning, employment, and skills for life. A qualification from this awarding body will demonstrate a high level of skill and is a guaranteed way to stand apart from the others in the industry.
On the successful completion of this course, you will be eligible enough to hold a number of jobs in the IT service management industry. You can also use this certificate to expand your education in the area or to demand for a higher pay or job promotion from your employer. Below mentioned are some of the jobs this certificate will benefit you in, along with the average UK salary per annum according to https://www.payscale.com/career-path-planner,
Introduction | |||
Free Introduction | FREE | 00:00:00 | |
Tutor Introduction | 00:00:00 | ||
Course Introduction Part 1 | 00:00:00 | ||
Course Introduction Part 2 | 00:00:00 | ||
1. Key Concepts of Service Management | |||
Value | 00:00:00 | ||
Services | 00:00:00 | ||
Outcomes, Costs and Risks | 00:00:00 | ||
Utility and Warranty | 00:00:00 | ||
2. ITIL Guiding Principles | |||
Principals | 00:00:00 | ||
Focus on Value | 00:00:00 | ||
Start Where You Are | 00:00:00 | ||
Progress Iteratively With Feedback | 00:00:00 | ||
Collaborate and Promote Visibility | 00:00:00 | ||
Think and Work Holistically | 00:00:00 | ||
Keep it Simple and Practical | 00:00:00 | ||
Optimize and Automate | 00:00:00 | ||
Principle Interaction | 00:00:00 | ||
3. Four Dimensions of Service Management | |||
Four Dimensions Introduction | 00:00:00 | ||
Organizations and People | 00:00:00 | ||
Information and Technology | 00:00:00 | ||
Partners and Suppliers | 00:00:00 | ||
Value Streams and Processes | 00:00:00 | ||
External Factors | 00:00:00 | ||
4. ITIL Service Value System | |||
ITIL Service Value System | 00:00:00 | ||
5. Service Value Chain | |||
Service Value Chain | 00:00:00 | ||
6. Key Terms of 15 ITIL Practices | |||
Management Practices | 00:00:00 | ||
Information Security Management | 00:00:00 | ||
Relationship Management | 00:00:00 | ||
Supplier Management | 00:00:00 | ||
IT Asset Management | 00:00:00 | ||
Monitoring and Event Management | 00:00:00 | ||
Release Management | 00:00:00 | ||
Service Configuration Management | 00:00:00 | ||
Deployment Management | 00:00:00 | ||
Continual Improvement | 00:00:00 | ||
Change Control | 00:00:00 | ||
Incident Management | 00:00:00 | ||
Problem Management | 00:00:00 | ||
Service Request Management | 00:00:00 | ||
Service Desk | 00:00:00 | ||
Service Level Management | 00:00:00 | ||
7. ITIL Practices | |||
Continual Improvement Model | 00:00:00 |
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