Overview
ITIL is a set of practices that are widely adopted around the world to improve efficiency and achieve predictable service delivery. This approach has proved to garner great results for an enterprise’s IT service management and hence, employers around the world are promptly recruiting individuals who are ITIL certified. If you wish to get ITIL 4® to receive the amazing career benefits the industry has to offer, then get started with this ITIL® 4 foundation course right now.
The sole goal of the ITIL® 4 foundation course is to educate you on all fundamental aspects of ITIL service management to help you select, plan, deliver and maintain IT services of an organisation. The course has sufficiently covered topics such as the key concepts of service management, the ITIL guiding principles, the four dimensions of service management and many more.
You will also come to understand the purpose of ITIL service value system in deriving value through services and the key terms of the 15 ITIL practices. This program will assess you through the official ITIL4® foundation exam at the end, which has to be booked separately, to evaluate your knowledge in applying the principles of ITIL in service management.
- Why Consider Learning at Study365?
- Learning Outcomes
- Access duration
- Who is it for?
- Entry requirements
- Method of assessment
- Certification
- Awarding body
- Career path
With so many commitments in our lives, we may not have the time to learn new skills. The beauty of studying online is that you get to find this balance between your education and your daily commitments
Study 365 offers hundreds of online courses to students across the world. Gaining new skills has never been this easy as many of our courses are open to students with little or no qualifications or previous experience. All the courses are up-to-date, relevant, affordable, and will build on existing expertise or give you a jump-start to a new career. The courses are meticulously designed and equals what is offered in a classroom setting. With a solid reputation that has established and made us one of the most trusted and reliable online course providers, we offer the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in your chosen career. You can learn at your own pace at Study 365 and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules, interactive quizzes and free resources which include Free CV writing pack, free career support and course demo to make your learning experience enriching and more rewarding.
- Explore the key concepts of service management
- Get into terms with the ITIL guiding principles
- Examine the four dimensions of service management
- Delve into the ITIL service value system that is used to derive value through services
- Identify the key terms of 15 ITIL practices
- Understand how the service value chain can be used to improve services
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
Individuals hoping to establish a successful career in IT service management and professionals yearning for some progression within the industry might find this course very useful.
- Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.
At the end of the course, you will be assessed through the official ITIL® 4 foundation exam. The exam format is as follows:
- Multiple choice examination questions
- 40 questions
- 26 marks required to pass (out of 40 available) - 65%
- 60 minutes’ duration
- Closed book
AXELOS is a leading awarding body in the UK that develops, manages and operates qualifications in best practice and methodologies that are formerly owned by the Office of Government Commerce (OGC). Established in 2014, it has since earned a reputation for providing high-quality support services for learning, employment, and skills for life. A qualification from this awarding body will demonstrate a high level of skill and is a guaranteed way to stand apart from the others in the industry.
On the successful completion of this course, you will be eligible enough to hold a number of jobs in the IT service management industry. You can also use this certificate to expand your education in the area or to demand for a higher pay or job promotion from your employer. Below mentioned are some of the jobs this certificate will benefit you in, along with the average UK salary per annum according to https://www.payscale.com/career-path-planner,
- IT Manager – £38,778 per annum
- Project Manager, IT – £42,157 per annum
- Service Delivery Manager – £40,819 per annum
- IT Director – £77,982 per annum
- Senior Project Manager, IT – £59,208 per annum
Course Curriculum
| Introduction | |||
| Free Introduction | FREE | 00:00:00 | |
| Tutor Introduction | 00:00:00 | ||
| Course Introduction Part 1 | 00:00:00 | ||
| Course Introduction Part 2 | 00:00:00 | ||
| 1. Key Concepts of Service Management | |||
| Value | 00:00:00 | ||
| Services | 00:00:00 | ||
| Outcomes, Costs and Risks | 00:00:00 | ||
| Utility and Warranty | 00:00:00 | ||
| 2. ITIL Guiding Principles | |||
| Principals | 00:00:00 | ||
| Focus on Value | 00:00:00 | ||
| Start Where You Are | 00:00:00 | ||
| Progress Iteratively With Feedback | 00:00:00 | ||
| Collaborate and Promote Visibility | 00:00:00 | ||
| Think and Work Holistically | 00:00:00 | ||
| Keep it Simple and Practical | 00:00:00 | ||
| Optimize and Automate | 00:00:00 | ||
| Principle Interaction | 00:00:00 | ||
| 3. Four Dimensions of Service Management | |||
| Four Dimensions Introduction | 00:00:00 | ||
| Organizations and People | 00:00:00 | ||
| Information and Technology | 00:00:00 | ||
| Partners and Suppliers | 00:00:00 | ||
| Value Streams and Processes | 00:00:00 | ||
| External Factors | 00:00:00 | ||
| 4. ITIL Service Value System | |||
| ITIL Service Value System | 00:00:00 | ||
| 5. Service Value Chain | |||
| Service Value Chain | 00:00:00 | ||
| 6. Key Terms of 15 ITIL Practices | |||
| Management Practices | 00:00:00 | ||
| Information Security Management | 00:00:00 | ||
| Relationship Management | 00:00:00 | ||
| Supplier Management | 00:00:00 | ||
| IT Asset Management | 00:00:00 | ||
| Monitoring and Event Management | 00:00:00 | ||
| Release Management | 00:00:00 | ||
| Service Configuration Management | 00:00:00 | ||
| Deployment Management | 00:00:00 | ||
| Continual Improvement | 00:00:00 | ||
| Change Control | 00:00:00 | ||
| Incident Management | 00:00:00 | ||
| Problem Management | 00:00:00 | ||
| Service Request Management | 00:00:00 | ||
| Service Desk | 00:00:00 | ||
| Service Level Management | 00:00:00 | ||
| 7. ITIL Practices | |||
| Continual Improvement Model | 00:00:00 | ||
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