This qualification is aimed at individuals hoping to develop and gain formal recognition of their competence in working as a supervisor, team leader or manager. During the course, we provide an overview of management as a whole, so it is ideal for anyone who would like to build managerial skills.
Certificate in Business Skills – Level 3 covers everything, including principles of business, essentials of leadership, managing personnel, and professional development. You will also learn how to manage team performance within a business, which is a vital skill for anyone looking to climb the ladder. Learn basic administrative tasks and progress to higher level support skills, this qualification include a wide range of units to meet the needs of both learners and employers.
Learning with Study365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.
This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
This Course is comprehensive and designed to cover the key areas listed under the curriculum. This course has been designed for 150 guided learning hours.
At the end of the course, learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.
Successful candidates will be awarded a Certificate in Business Skills - Level 3. These are printed on high grade paper embossed with official Study365 or Quality Licence Scheme. It is delivered right to your place in a hard back envelope to keep it in pristine condition.
Option 1 -Quality Licence Scheme
At the Completion of this course successful learners will receive a Certificate of Achievement from Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course) for only £49.
Option 2 -CPD Certificate
Successful learners will receive an Endorsed CPD Accredited Certificate for only £29.
There are different paths in which your career could develop.
Business and Administration can help you succeed in a support role in any size or type of organisation.
These roles include:
1. Communication Fundamentals | |||
Introduction to Communication Fundamentals | 00:40:00 | ||
Adapting to Audience and Build Trust | 00:57:00 | ||
Managing Communication Challenges | 00:25:00 | ||
2. Team Working | |||
Great Team | 00:28:00 | ||
Your Responsibility in the Team | 00:32:00 | ||
How to Become a Better Team | 00:08:00 | ||
2.1: Planning and Problem Solving | |||
Planning and Problem Solving | 00:45:00 | ||
2.2: Safety in the Work Place | |||
Safety in the Work Place | |||
3. Business Reports And Letter Writing | |||
Business Writing Skills | |||
Introduction to Business Report Writing | 00:29:00 | ||
Exploring Reports | 00:34:00 | ||
How to Prepare for Writing | 00:51:00 | ||
Exercise Files: Business Report Writing | |||
3.1: Business Writing | |||
Business Writing | |||
3.2: Collaborative Business Writing | |||
Collaborative Business Writing | |||
3.3: Proposal Writing | |||
Proposal Writing | |||
3.4: Business Ethics | |||
Business Ethics | |||
4. E-Mails Writing Tips | |||
Introduction to Effective Email Writing | 00:25:00 | ||
Writing Email Messages | 00:22:00 | ||
Email Manners | 00:25:00 | ||
5. Organisational Skills | |||
Organisational Skills | |||
6. Leadership Fundamentals | |||
Understanding Leadership- | 00:22:00 | ||
Set a Solid Foundation and Direction | 00:25:00 | ||
Motivate Commitments | 00:31:00 | ||
Drive for Results | 00:21:00 | ||
Develop Yourself | 00:22:00 | ||
Exercise Files- Leadership Essentials | |||
7. Note Taking | |||
Note Taking | 00:40:00 | ||
Exercise Files: Note Taking | |||
8. Data Management, Record Keeping And Filing | |||
Data Management & Record Keeping | |||
9. Appointment Booking And Arranging Interviews | |||
Appointment Booking and Arrange an Interview | 00:12:00 | ||
10. Delivering Postal Mail | |||
Delivering Postal Mail | 00:33:00 | ||
11. Dictating | |||
Dictating | 01:09:00 | ||
12. Customer Service And Telephone Handling Skills | |||
Customer Service Basics Over the Phone | |||
Get the facts- ask the right questions | |||
Discuss Solutions- learning to listen | |||
Dealing with difficult customers | 00:20:00 | ||
Developing Inbound & Outbound Telephone Skills | |||
Hot Telephone Tips | 00:12:00 | ||
Handling Complaints and Difficult customers | |||
12.1: Telephone Etiquette | |||
Telephone Etiquette | |||
13. Organising A Meeting | |||
Organising a Meeting | 00:00:00 | ||
Exercise Files: Organising Meeting | |||
14. Bookkeeping | |||
Introduction to Accounting | 00:33:00 | ||
Financial & Managerial Accounting | 00:00:00 | ||
Taxes | 00:25:00 | ||
15. Invoicing/Petty Cash | |||
Invoicing and Petty cash | |||
16. Document Proofreading | |||
Document Proofreading | |||
17. Quickbooks For Payroll Management | |||
Introduction to QuickBooks | 00:18:00 | ||
Setting up the Employee Payroll | 00:40:00 | ||
Running the Payroll | 00:29:00 | ||
Exercise Files: QuickBooks for Payroll Management | |||
18. Tips For Speed Reading | |||
Tips for Speed Reading | 00:07:00 | ||
19. Creating An Effective Cv And Cover Letter | |||
Business Resumes & Job Applications | |||
How to Gather Information for Your CV | 00:32:00 | ||
Write your CV | 00:37:00 | ||
CV Writing Tips and Layouts | 00:33:00 | ||
Different CV Formats | 00:47:00 | ||
Saving a CV to Different Formats and Online CV Banks | 00:34:00 | ||
Finishing Your CV | 00:21:00 | ||
Exercise Files: Creating an Effective CV | |||
20. Time Management | |||
Introduction to Time Management | 00:22:00 | ||
Fundamentals of Productivity | 00:35:00 | ||
How to Use Your Calendar Effectively | 00:31:00 | ||
Setting up Priorities and Schedule | 00:37:00 | ||
Timer Budgeting | 00:44:00 | ||
Exercise Files: Time Management | |||
20.1: Event Planning | |||
Event Planning | |||
21. Motivating Employees | |||
Motivating Employees | 00:24:00 | ||
22. Typing Speed Development | |||
Effective Typing | 00:00:00 | ||
22.1: Administrative Procedure | |||
Administrative Procedure | |||
23. Microsoft Word | |||
Introduction to Microsoft Word | 00:01:00 | ||
First Step to MS Word | 00:31:00 | ||
Text Editing & Formatting | 00:44:00 | ||
Formatting Paragraph and Pages | 00:48:00 | ||
Creating Styles, Themes, Number and Bullets | 00:39:00 | ||
Columns & Tables | 01:33:00 | ||
Macros and Proofing | 00:33:00 | ||
Sharing and Reviewing Documents | 00:27:00 | ||
Modify Word Document | 00:15:00 | ||
Exercise Files: Microsoft Word 2016 | |||
24. Microsoft Excel | |||
Getting Started with Microsoft Excel | 00:42:00 | ||
Data Entering | 00:24:00 | ||
Creating Formulas and Functions | 00:41:00 | ||
Formatting | 01:02:00 | ||
IF, VLOOKUP, and Power Functions, Security & Sharing | 00:51:00 | ||
Data Management, Data Analysis Tools | 01:20:00 | ||
PivotTables & Macros | 01:21:00 | ||
Exercise Files: Microsoft Excel 2016 | |||
25. Microsoft Powerpoint | |||
Getting Started with Microsoft PowerPoint | 00:10:00 | ||
Working with Presentations & Slides | 00:37:00 | ||
Adding Pictures & Contents to Slides | 00:46:00 | ||
Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides | 00:39:00 | ||
Preparing & Delivering the Presentation | 00:26:00 | ||
Reusing and Sharing Presentations | 00:20:00 | ||
Exercise Files: Microsoft PowerPoint 2016 | |||
26. Microsoft Outlook | |||
Getting Started with Outlook | 00:08:00 | ||
Adding and Connecting Accounts, Reading & Organizing Mails | 01:02:00 | ||
Creating and Sending Mail, Creating and Working with People | 00:44:00 | ||
Working with Delegates & Calendars | 00:40:00 | ||
Creating Tasks and Notes, Working with Outlook Data | 00:13:00 | ||
27. Accounting and Bookkeeping | |||
Introduction to Basic Accounting | 00:33:00 | ||
Financial Accounting | 00:55:00 | ||
Managerial Accounting | 00:51:00 | ||
Income Taxes | 00:25:00 | ||
Introduction and Review the Financial Statements | 00:22:00 | ||
Bookkeeping Process | 00:20:00 | ||
Transaction and Accounting Equation | 00:22:00 | ||
The General Ledger | 00:21:00 | ||
28. Bookkeeping | |||
Bookkeeping | |||
29. Budgets & Financial Reports | |||
Budgets & Financial Reports | |||
30. Meeting Management | |||
Meeting Management | |||
31. Communication Strategy | |||
Communication Strategies | |||
32. Emotional Intelligence | |||
Introduction to Emotional Intelligence | 00:17:00 | ||
Developing Self Awareness & Self-Regulation | 00:36:00 | ||
Building Awareness with Others | 00:19:00 | ||
Building Relationship | 00:31:00 | ||
Exercise Files- Emotional Intelligence | |||
33. Administrative Human Resources Fundamentals | |||
Introduction to Administrative HR | 00:13:00 | ||
Administrative Duties | 00:19:00 | ||
Recruitment and Selection | 00:25:00 | ||
Employee Performance Management | 00:27:00 | ||
34. Employee Recruitment | |||
Employee Recruitment | |||
35. Management Essentials | |||
Understanding Management | 00:23:00 | ||
Managing People & Performance | 01:09:00 | ||
Managing the Business Environment | 00:35:00 | ||
Leading Up and Down the Organisation | 00:20:00 | ||
How to Create Strong Teams | 00:15:00 | ||
Motivating Your Team | 00:21:00 | ||
Enhance Your Career and Communication | 00:15:00 | ||
Leading Change | 00:22:00 | ||
Motivating Employees | 00:24:00 | ||
Building a Better Office | 00:22:00 | ||
Planning Team Building Retreat | 00:16:00 | ||
Managing Different Types of Employees | 00:24:00 | ||
Communicating Ideas | 00:18:00 | ||
Working on Projects | 00:21:00 | ||
Improving Yourself | 00:23:00 | ||
Embracing Self Improvement | 00:19:00 | ||
Reducing Friction | 00:21:00 | ||
Creativity & Innovation | 00:22:00 | ||
Exercise Files- Management Essentials | |||
Mock Exam | |||
Mock Exam : Certificate in Business Skills – Level 3 | 00:30:00 | ||
Final Exam | |||
Final Exam : Certificate in Business Skills – Level 3 | 00:30:00 |
Freya Fletcher
If anyone is looking for a suitable learning centre online, I strongly recommend Study365. They provide an extensive selection of courses with a range of features and benefits to suit different levels of learners with different abilities.
Faith Bell
The presentation was amazing. The tutor had put in a huge effort to make it interesting as much as informative. His knowledge and expertise were demonstrated through the content. I want to appreciate the tutor’s efforts at making this training a success.
Zakaria West
Study365 turned out to be a great learning platform. It was easy to learn, mobile-friendly and navigation was simple even for beginners like myself. I’m not very good at working with computers but I successfully completed this course and had the outcome I wanted. I was also able to apply the skills I gained from this course in my job role in a business environment.
Delilah Owen
The course was informative and the coursework was up to the mark. I actually enjoyed my time learning at this platform despite it being a new student. I was used to studying in traditional classrooms, but I found this alternative learning method very beneficial.
Angus Austin
The course modules provided great explanations. Although with a subject like business skills, you would expect there to be difficult sections, I still found it engaging and a great pleasure to learn. An aspiring supervisor as myself, I took this course with the hope that I can progress in my career in this area.