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Certificate in Connecting with People - Level 3

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168 STUDENTS
Overview If you work as part of a team, you’ll be around others virtually all the time, and you might …

Overview

If you work as part of a team, you’ll be around others virtually all the time, and you might not know that connecting with people, and communicating with others is a skill which you must develop and hone. This Certificate in Connecting with People could dramatically improve your working day, and will help you to build bonds with people, to be a great salesperson, and to motivate others. This course would be extremely helpful to managers, those who work in a project environment, and those who work in a team. Being able to communicate effectively will dramatically improve your working life, and it will give you insight into how other perceive you.

Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests, and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months).

  • What skills will I learn?
  • Course Description:
  • Course Duration:
  • Method of Assessment:
  • Certification:
  • Entry Requirement:
  • Career Path:
  • How to build bonds with people
  • Develop emotional intelligence and empathy
  • Learn how to handle meetings and deal with complaints
  • Learn how to deal with customers and be a great salesperson
  • Understand how to process and deal with criticism
  • Understand how to give bad news in a humane way
  • Learn how to be assertive and understand the needs of others
This online training course is comprehensive and designed to cover the key topics listed under the curriculum.
You will have 12 Months access to your online study platform from the date you purchased the course. The course is self-paced so you decide how fast or slow the training goes. You can complete the course in stages revisiting the training at any time.
At the end of the course, learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.
Successful candidates will be awarded a certificate for Certificate in Connecting with People - Level 3.
Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.
With this Certificate in Connecting with People - Level 3 course you will develop a lot of skills which would be very helpful to an HR Manager. The average HR Manager in the UK earns around £35,418 a year, and this will increase with experience (payscale.com). This training course could help you to fulfil any of the following job roles:
  • HR Manager
  • Recruiter
  • Business Manager
  • Office Manager

Course Curriculum

1: How to build bonds with people
1. How to build bonds with people 00:00:00
2: Emotional intelligence
2. Emotional intelligence 00:00:00
3: Empathy
3. Empathy 00:00:00
4: Obstructions to Empathy
4. Obstructions to Empathy 00:00:00
5: Teaching Empathy
5. Teaching Empathy 00:00:00
6: Assertiveness
6. Assertiveness 00:00:00
7: usage of Assertive ratchet
7. usage of Assertive ratchet 00:00:00
8: Respecting others ideas
8. Respecting others ideas 00:00:00
9: Understanding the needs of people
9. Understanding the needs of people 00:00:00
10: Working together
10. Working together 00:00:00
11: Grievances Handling
11. Grievances Handling 00:00:00
12: Responding to the Grievances
12. Responding to the Grievances 00:00:00
13: Customer handling
13. Customer handling 00:00:00
14: Solving problems without problems
14. Solving problems without problems 00:00:00
15: How to handle a meeting
15. How to handle a meeting 00:00:00
16: Handing Business Meetings
16. Handing Business Meetings 00:00:00
17: How to be a great salesperson
17. How to be a great salesperson 00:00:00
18: Handling complaints
18. Handling complaints 00:00:00
19: Handling criticism
19. Handling criticism 00:00:00
20: Criticizing someone’s idea
20. Criticizing someone’s idea 00:00:00
21: Conflict Handling
21. Conflict Handling 00:00:00
22: Getting into a win win situation
22. Getting into a win win situation 00:00:00
23: Motivating people
23. Motivating people 00:00:00
24: Getting work done by others
24. Getting work done by others 00:00:00
25: Giving bad news in a humane way
25. Giving bad news in a humane way 00:00:00
26: Getting attention of others
26. Getting attention of others 00:00:00
27: Maintaining interpersonal relationships
27. Maintaining interpersonal relationships 00:00:00
28: Guidelines to connect with people
28. Guidelines to connect with people 00:00:00
29: Additional information
29. Additional information 00:00:00
Mock Exam
Mock Exam: Certificate in Connecting with People – Level 3 00:40:00
Final Exam
Exam: Certificate in Connecting with People – Level 3 00:40:00

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