If the answer is yes, then this is the course for you. Whether you are currently working as a Hotel Receptionist, or if you’re just starting out, this course covers everything and will give you a great introduction to the hospitality industry. Get qualified and add a certificate to your CV with Study 365, this will show potential employers that you have been professionally trained, and that you can provide Hotel Receptionist duties to the highest standards. This role allows progression and is in high demand at the moment, so once qualified, you will enjoy the perks.
The course is taught in modules and learners will study various useful subjects, like Microsoft Excel, Word, and PowerPoint, so it is an opportunity to enhance your computer skills. Other modules include database management, email writing, organising meetings, the reservation process and customer service. In addition, the course goes over how to deal with security issues, so you’ll be fully equipped to handle any situation. As you can see, this course gives a full education and will prepare candidates for a successful career in the hospitality industry.
The Course will strengthen your customer support skills as it is an essential element to working in the hospitality industry. You will acquire many great traits to handling receptionist duties in the front-office. Learn to greet potential customers and reserve guest rooms. Once qualified in the Certificate in Hotel Receptionist Training – Level 3, you will gain a set of skills that will help you progress quickly to the next level in your career.
Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.
This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests, and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.
This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
This online Professional Receptionist Training course is designed for 70 guided learning hours and you will study the topics listed under the course curriculum.
At the end of the course, learners will take an online multiple choice question assessment test. The online test is marked straightaway, so you will know immediately if you have passed the course.
Successful candidates will be awarded a Certificate in Hotel Receptionist Training - Level 3. These are printed on high grade paper embossed with official Study365 or Quality Licence Scheme. It is delivered right to your place in a hard back envelope to keep it in pristine condition.
Option 1 -Quality Licence Scheme
At the Completion of this course successful learners will receive a Certificate of Achievement from Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course) for only £49.
Option 2 -CPD Certificate
Successful learners will receive an Endorsed CPD Accredited Certificate for only £29.
Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.
Upon successfully completing the Certificate in Hotel Receptionist Training - Level 3, you will receive a qualification that will prove your expertise in the industry. The certification will provide exciting employment opportunities across the hospitality sector. You can also study more courses related to this subject and enhance your education. Given below are job titles you can land, along with the average UK salary per annum according to https://www.payscale.com/
|Additional Course Materials for Hotel Receptionist|
|1: Professional Receptionist Training Course Objectives|
|Professional Receptionist Training Course Objectives||00:04:00|
|2: The 90: 90 Principle To Create A Powerful First Impression|
|The 90: 90 Principle to create a powerful first impression||00:22:00|
|3: Hot Telephone Tips|
|Hot Telephone Tips||00:12:00|
|4: Get The Facts- Ask The Right Questions|
|Get the facts- ask the right questions|
|5: Discuss Solutions- Learning To Listen|
|Discuss Solutions- learning to listen|
|6: Dealing With Difficult Customers|
|Dealing with difficult customers||00:20:00|
|7: Practice Good Telephone Skills|
|Practice good telephone skills|
|8: Managing Database And Company Files|
|Managing database and company files|
|9: Booking Or Reservation Procedure|
|Booking or Reservation procedure|
|10: Deal Effectively With Security And Safety Issues|
|Deal effectively with security and safety issues|
|11: Successful Meetings & Minutes|
|Successful Meetings & Minutes|
|12: Meeting Arrangements|
|13: Arranging Business Travel And Accommodation|
|Arranging Business Travel and Accommodation|
|14: Email Tutorial|
|15: How To Use Social Media To Promote Your Company|
|How to use Social Media to promote your company|
|16: Minute Taking|
|17: Microsoft Excel Tutorial|
|Microsoft Excel Tutorial|
|18: MS PowerPoint Tips|
|MS PowerPoint Tips|
|19: MS Word Tips & Tricks|
|MS Word Tips & Tricks|
|Mock Exam: Certificate in Hotel Receptionist Training – Level 3||00:30:00|
|Final Exam: Certificate in Hotel Receptionist Training – Level 3||00:30:00|