Certificate in Hotel Receptionist Training - Level 3

4.5( 4 REVIEWS )
Would you like enormous earning potential? Do you want a career with plenty of room for progression? If the answer …

Would you like enormous earning potential? Do you want a career with plenty of room for progression?

If the answer is yes, then this is the course for you. Whether you are currently working as a Hotel Receptionist, or if you’re just starting out, this course covers everything and will give you a great introduction to the hospitality industry. Get qualified and add a certificate to your CV with Study 365, this will show potential employers that you have been professionally trained, and that you can provide Hotel Receptionist duties to the highest standards. This role allows progression and is in high demand at the moment, so once qualified, you will enjoy the perks.

The course is taught in modules and learners will study various useful subjects, like Microsoft Excel, Word, and PowerPoint, so it is an opportunity to enhance your computer skills. Other modules include database management, email writing, organising meetings, the reservation process and customer service. In addition, the course goes over how to deal with security issues, so you’ll be fully equipped to handle any situation. As you can see, this course gives a full education and will prepare candidates for a successful career in the hospitality industry.

The Course will strengthen your customer support skills as it is an essential element to working in the hospitality industry. You will acquire many great traits to handling receptionist duties in the front-office. Learn to greet potential customers and reserve guest rooms. Once qualified in the Certificate in Hotel Receptionist Training – Level 3, you will gain a set of skills that will help you progress quickly to the next level in your career.

Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests, and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

  • Who is this course for?
  • Course Description:
  • Method of Assessment:
  • Certification:
  • Entry Requirements:
  • Career Path:
  • Individuals hoping to work in the hospitality industry
  • Those already working in the hospitality industry.

This online Professional Receptionist Training course is designed for 70 guided learning hours and you will study the topics listed under the course curriculum.

At the end of the course, learners will take an online multiple choice question assessment test. The online test is marked straightaway, so you will know immediately if you have passed the course.

Successful candidates will be awarded a Certificate in Hotel Receptionist Training - Level 3. These are printed on high grade paper embossed with official Study365 or Quality Licence Scheme. It is delivered right to your place in a hard back envelope to keep it in pristine condition.

Option 1 -Quality Licence Scheme

At the Completion of this course successful learners will receive a Certificate of Achievement from Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course) for only £49.

Option 2 -CPD Certificate

Successful learners will receive an Endorsed CPD Accredited Certificate for only £29.

Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.

Upon successfully completing the Certificate in Hotel Receptionist Training - Level 3, you will receive a qualification that will prove your expertise in the industry. The certification will provide exciting employment opportunities across the hospitality sector. You can also study more courses related to this subject and enhance your education. Given below are job titles you can land, along with the average UK salary per annum according to

  • Hotel Receptionist - £16,377 per annum
  • Telephone Operator - £16,556 per annum
  • Front-Desk Receptionist - £16,884 per annum


Course Curriculum

Download Material
Additional Course Materials for Hotel Receptionist
1: Professional Receptionist Training Course Objectives
Professional Receptionist Training Course Objectives 00:04:00
2: The 90: 90 Principle To Create A Powerful First Impression
The 90: 90 Principle to create a powerful first impression 00:22:00
3: Hot Telephone Tips
Hot Telephone Tips 00:12:00
4: Get The Facts- Ask The Right Questions
Get the facts- ask the right questions
5: Discuss Solutions- Learning To Listen
Discuss Solutions- learning to listen
6: Dealing With Difficult Customers
Dealing with difficult customers 00:20:00
7: Practice Good Telephone Skills
Practice good telephone skills
8: Managing Database And Company Files
Managing database and company files
9: Booking Or Reservation Procedure
Booking or Reservation procedure
10: Deal Effectively With Security And Safety Issues
Deal effectively with security and safety issues
11: Successful Meetings & Minutes
Successful Meetings & Minutes
12: Meeting Arrangements
Meeting Arrangements
13: Arranging Business Travel And Accommodation
Arranging Business Travel and Accommodation
14: Email Tutorial
Email Tutorial
15: How To Use Social Media To Promote Your Company
How to use Social Media to promote your company
16: Minute Taking
Minute Taking
17: Microsoft Excel Tutorial
Microsoft Excel Tutorial
18: MS PowerPoint Tips
MS PowerPoint Tips
19: MS Word Tips & Tricks
MS Word Tips & Tricks
Mock Exam
Mock Exam: Certificate in Hotel Receptionist Training – Level 3 00:30:00
Final Exam
Final Exam: Certificate in Hotel Receptionist Training – Level 3 00:30:00

Students feedback


Average rating (4)
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    J H

    Jasper Hunter

    October 05, 2019
    Detailed modules

    I wanted to gain work as a hotel receptionist and was encouraged by my colleague to take this highly informative course. It was a great choice as all modules were detailed and provided a wealth of information. As soon as I qualified, I not only gained a certification but all the perks that came with getting a promotion.

    S H

    Stanley Hopkins

    September 29, 2019
    Thorough training

    The training was thorough and as someone who was new to learning online, this training turned out to be effective. A range of topics were covered from computer skills to organising meetings to customer service. Taking the course strengthened my skills and knowledge in the industry. Great work Study365 and I hope to take more courses with you.

    F W

    Finlay Woods

    September 23, 2019

    The training was informative and stayed focused on the essentials of hotel receptionist. The training was insightful but also a lot of fun. It was engaging and spoke volumes on how to be efficient in this position. I quickly gained a new set of skills which I hope to apply once I’m back in my place of work.

    J H

    Jonathan Hamilton

    September 17, 2019
    Solid training

    The training was solid and the instructor seemed very knowledgeable. I like that it was conducted by someone who knew the hospitality industry inside and out. I was able to get a better viewpoint by learning from someone who was a professional.

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