Overview:
Office Administrators are the backbone of any organisation. They are equipped and skilled to lead essential day to day functions. They can multitask, communicate effectively, make informed decisions, solve issues quickly and operate an efficient and well functioning office. The Certificate in Office Administration & Skills – Level 3 is designed to equip learners with skills and knowledge to take on the role of Office Administrator.
The Certificate in Office Administration & Skills – Level 3 will cover essential office skills such as business communication, basic accounting, office management, event management and software applications. Learners will understand innovative practices and trends that are relevant to the industry’s needs in the present and future.
The Certificate in Office Administration & Skills – Level 3 is a fast track qualification that will prepare you for quality employment in a highly demanding enterprise environment. The Course will give learners the opportunity to climb the career ladder quickly and with the desired results.
Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.- What will I learn?
- Who is this course for?
- Method of Assessment:
- Certification:
- Entry Requirement:
- Career Path
- Other Benefits:
- Learn how to maintain an enjoyable and efficient working environment
- Learn how to handle internal and external communication, management systems, clerical duties and administrative staff
- Arrange, organise and coordinate meetings and events
- Sort and distribute incoming and outgoing post
- Prepare documents, answer telephone calls and respond to emails
- Perform basic accounting tasks including invoicing and payments
- Make travel arrangements for senior staff in the organisation
- Schedule meetings for office staff and provide administrative support for the operations department
- Individuals who would like to begin working as an Office Administrator/ Office manager/ Administration Assistant/ Secretary.
- Experienced Office workers who hope to re-fresh their skills.
At the end of the course, learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.
Successful candidates will be awarded a Certificate in Office Administration & Skills - Level 3.
Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.
Once you successfully complete the Certificate in Office Administration & Skills - Level 3 you will be qualified to work in the following positions. The Certificate in Office Administration & Skills - Level 3 qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to https://www.payscale.com/career-path-planner is given below.
- Office Manager - The average UK salary is £24,073 per annum
- Office Administrator
- Administrative Officer
- Administrative Coordinator
- Administrative Secretary
- Personal Assistant
- Executive Secretary
- Free E-certificate
- Free access to course before you purchase (For selected courses only)
- Free Access to Over 150 courses for 2 days (48 hours)
- Free CV Writing Tool and CV Writing and Interview Skills Pack
- Free Career Support Service
- Opportunity to join our Free Seminars/ Live Webinar
- 25% Discount on personal Statement and covering letter writing service
- 1 Years Access
- Friendly customer service and administrative support
- Excellent tutorials from industry experts
- Eligibility to apply TOTUM Discounted Card
Course Curriculum
| 1. BUSINESS REPORTS AND LETTER WRITING | |||
| Business Writing Skills | 02:00:00 | ||
| Introduction to Business Report Writing | 00:29:00 | ||
| Exploring Reports | 00:34:00 | ||
| How to Prepare for Writing | 00:51:00 | ||
| Exercise Files: Business Report Writing | 00:00:00 | ||
| 2. E-MAILS WRITING TIPS | |||
| Introduction to Effective Email Writing | 00:25:00 | ||
| Writing Email Messages | 00:22:00 | ||
| Email Manners | 00:25:00 | ||
| 3. TYPING SPEED DEVELOPMENT | |||
| Effective Typing | 00:00:00 | ||
| 4. TIPS FOR SPEED READING | |||
| Tips for Speed Reading | 00:07:00 | ||
| 5. Microsoft Word | |||
| Introduction to Microsoft Word | 00:01:00 | ||
| First Step to MS Word | 00:31:00 | ||
| Text Editing & Formatting | 00:44:00 | ||
| Formatting Paragraph and Pages | 00:48:00 | ||
| Creating Styles, Themes, Number and Bullets | 00:39:00 | ||
| Columns & Tables | 01:33:00 | ||
| Macros and Proofing | 00:33:00 | ||
| Sharing and Reviewing Documents | 00:27:00 | ||
| Modify Word Document | 00:15:00 | ||
| Exercise Files: Microsoft Word 2016 | 00:00:00 | ||
| 6. MICROSOFT EXCEL | |||
| Getting Started with Microsoft Excel | 00:42:00 | ||
| Data Entering | 00:24:00 | ||
| Creating Formulas and Functions | 00:41:00 | ||
| Formatting | 01:02:00 | ||
| IF, VLOOKUP, and Power Functions, Security & Sharing | 00:51:00 | ||
| Data Management, Data Analysis Tools | 01:20:00 | ||
| PivotTables & Macros | 01:21:00 | ||
| Exercise Files: Microsoft Excel 2016 | 00:00:00 | ||
| 7. MICROSOFT POWERPOINT | |||
| Getting Started with Microsoft PowerPoint | 00:10:00 | ||
| Working with Presentations & Slides | 00:37:00 | ||
| Adding Pictures & Contents to Slides | 00:46:00 | ||
| Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides | 00:39:00 | ||
| Preparing & Delivering Speech | 01:01:00 | ||
| Reusing and Sharing Presentations | 00:20:00 | ||
| Exercise Files: Microsoft PowerPoint 2016 | 00:00:00 | ||
| 8. MICROSOFT OUTLOOK | |||
| Getting Started with Outlook | 00:08:00 | ||
| Adding and Connecting Accounts, Reading & Organizing Mails | 01:02:00 | ||
| Creating and Sending Mail, Creating and Working with People | 00:44:00 | ||
| Working with Delegates & Calendars | 00:40:00 | ||
| Creating Tasks and Notes, Working with Outlook Data | 00:13:00 | ||
| 9. MICROSOFT ACCESS | |||
| Introduction to MS Access | 00:35:00 | ||
| Creating Tables & Setting up Properties | 01:04:00 | ||
| Queries | 01:32:00 | ||
| Creating Forms & Reports | 02:13:00 | ||
| Working with Macros, Integrating Access with Office Suite | 00:34:00 | ||
| Database Management | 00:28:00 | ||
| 10. Diary Management | |||
| Diary Management | 00:00:00 | ||
| Diary and Time Management with Outlook 2007 | 01:26:00 | ||
| 11. HANDLING CONFIDENTIAL DOCUMENTS | |||
| Handling Confidential Documents | 00:00:00 | ||
| 12. SUCCESSFUL MEETING MINUTES | |||
| Taking Minutes | 00:23:00 | ||
| 13. NOTE TAKING | |||
| Note Taking | 00:40:00 | ||
| Exercise Files: Note Taking | 00:00:00 | ||
| 14. DOCUMENT PROOFREADING | |||
| Document Proofreading | 00:00:00 | ||
| 15. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS | |||
| Appointment Booking and Arrange an Interview | 00:12:00 | ||
| 16. DELIVERING POSTAL MAIL | |||
| Delivering Postal Mail | 00:33:00 | ||
| 17. DICTATING | |||
| Dictating | 01:09:00 | ||
| 18. CUSTOMER SERVICE AND TELEPHONE HANDLING SKILLS | |||
| Customer Service Basics Over the Phone | 00:30:00 | ||
| Get the facts- ask the right questions | 00:21:00 | ||
| Discuss Solutions- learning to listen | 00:10:00 | ||
| Dealing with difficult customers | 00:20:00 | ||
| Developing Inbound & Outbound Telephone Skills | 00:30:00 | ||
| Hot Telephone Tips | 00:12:00 | ||
| 19. ORGANISING A MEETING | |||
| Organising a Meeting | 00:00:00 | ||
| Exercise Files: Organising Meeting | 00:00:00 | ||
| 20. DATA MANAGEMENT, RECORD KEEPING AND FILING | |||
| Data Management & Record Keeping | 00:00:00 | ||
| 21. BOOKKEEPING | |||
| Introduction to Accounting | 00:33:00 | ||
| Financial & Managerial Accounting | 00:00:00 | ||
| Taxes | 00:25:00 | ||
| 22. QUICKBOOKS FOR PAYROLL MANAGEMENT | |||
| Introduction to QuickBooks | 00:18:00 | ||
| Setting up the Employee Payroll | 00:40:00 | ||
| Running the Payroll | 00:29:00 | ||
| Exercise Files: QuickBooks for Payroll Management | 00:00:00 | ||
| 23. INVOICING/PETTY CASH | |||
| Invoicing and Petty cash | 00:00:00 | ||
| 24. Supervising and monitoring the office works | |||
| Supervising and monitoring the office works | 00:00:00 | ||
| 25. TIME MANAGEMENT | |||
| Introduction to Time Management | 00:22:00 | ||
| Fundamentals of Productivity | 00:35:00 | ||
| How to Use Your Calendar Effectively | 00:31:00 | ||
| Setting up Priorities and Schedule | 00:37:00 | ||
| Timer Budgeting | 00:44:00 | ||
| Exercise Files: Time Management | 00:00:00 | ||
| 26. MOTIVATING EMPLOYEES | |||
| Motivating Employees | 00:24:00 | ||
| 27. Job functions and Description of Office Admin & Manager | |||
| Job functions and Description of Office Administrator and Manager | 00:00:00 | ||
| Mock Exam | |||
| Mock Exam : Certificate in Office Administration & Skills – Level 3 | 00:30:00 | ||
| Final Exam | |||
| Final Exam : Certificate in Office Administration & Skills – Level 3 | 00:30:00 | ||
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