Certificate in Office Skills & Receptionist Level 3 – Often working in an administration role or as a receptionist provides progression and can lead to management roles. If you hope to work in an office or reception environment then this course is perfect. Whether you have some experience or are a beginner, the course covers everything in an easy-to-understand style, and you will have help from a personal tutor whenever you need it.
This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
The course provides the the opportunity to gain skills in:
As you can see, the course covers the fundamentals of office admin and receptionist duties, and also covers more advanced areas. This is so candidates are able to build knowledge and will be fully prepared for work. Take the skills you learn from us and kick start a fantastic and successful career.
Learning with Study 365 has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.
This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.
This online office administrator training has been designed for 40 learning hours and covers the topic areas of this course are listed under the curriculum below.
At the end of the course learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.
Successful candidates will be awarded a Certificate in Office Skills & Receptionist – Level 3. These are printed on high grade paper embossed with official Study365 or Quality Licence Scheme. It is delivered right to your place in a hard back envelope to keep it in pristine condition.
Option 1 -Quality Licence Scheme
At the Completion of this course successful learners will receive a Certificate of Achievement from Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course) for only £49.
Option 2 -CPD Certificate
Successful learners will receive an Endorsed CPD Accredited Certificate for only £29.
Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.
There are many careers open to you with this qualification, such as:
|1. Diary Management|
|Diary and Time Management with Outlook 2007||01:26:00|
|Diary and Time Management with Outlook 2016||00:00:00|
|2. BUSINESS REPORTS AND LETTER WRITING|
|Business Writing Skills|
|Introduction to Business Report Writing||00:29:00|
|How to Prepare for Writing||00:51:00|
|Exercise Files: Business Report Writing|
|3. E-MAILS WRITING TIPS|
|Introduction to Effective Email Writing||00:25:00|
|Writing Email Messages||00:22:00|
|4. HANDLING CONFIDENTIAL DOCUMENTS|
|Handling Confidential Documents|
|5. SUCCESSFUL MEETING MINUTES|
|6. NOTE TAKING|
|Exercise Files: Note Taking|
|7. DATA MANAGEMENT, RECORD KEEPING AND FILING|
|Data Management & Record Keeping|
|8. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS|
|Appointment Booking and Arrange an Interview||00:12:00|
|9. DELIVERING POSTAL MAIL|
|Delivering Postal Mail||00:33:00|
|11. TIPS FOR SPEED READING|
|Tips for Speed Reading||00:07:00|
|12. CREATING AN EFFECTIVE CV AND COVER LETTER|
|Business Resumes & Job Applications|
|How to Gather Information for Your CV||00:32:00|
|Write your CV||00:37:00|
|CV Writing Tips and Layouts||00:33:00|
|Different CV Formats||00:47:00|
|Saving a CV to Different Formats and Online CV Banks||00:34:00|
|Finishing Your CV||00:21:00|
|Exercise Files: Creating an Effective CV|
|13. TYPING SPEED DEVELOPMENT|
|14. MICROSOFT WORD|
|Introduction to Microsoft Word||00:01:00|
|First Step to MS Word||00:31:00|
|Text Editing & Formatting||00:44:00|
|Formatting Paragraph and Pages||00:48:00|
|Creating Styles, Themes, Number and Bullets||00:39:00|
|Columns & Tables||01:33:00|
|Macros and Proofing||00:33:00|
|Sharing and Reviewing Documents||00:27:00|
|Modify Word Document||00:15:00|
|Exercise Files: Microsoft Word 2016|
|15. Microsoft Excel|
|Getting Started with Microsoft Excel||00:42:00|
|Creating Formulas and Functions||00:41:00|
|IF, VLOOKUP, and Power Functions, Security & Sharing||00:51:00|
|Data Management, Data Analysis Tools||01:20:00|
|PivotTables & Macros||01:21:00|
|Exercise Files: Microsoft Excel 2016|
|16. MICROSOFT POWERPOINT|
|Getting Started with Microsoft PowerPoint||00:10:00|
|Working with Presentations & Slides||00:37:00|
|Adding Pictures & Contents to Slides||00:46:00|
|Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides||00:39:00|
|Preparing & Delivering Speech||01:01:00|
|Reusing and Sharing Presentations||00:20:00|
|Exercise Files: Microsoft PowerPoint 2016|
|17. MICROSOFT OUTLOOK|
|Getting Started with Outlook||00:08:00|
|Adding and Connecting Accounts, Reading & Organizing Mails||01:02:00|
|Creating and Sending Mail, Creating and Working with People||00:44:00|
|Working with Delegates & Calendars||00:40:00|
|Creating Tasks and Notes, Working with Outlook Data||00:13:00|
|18. Receptionist and Customer Service Skills|
|The 90: 90 Principle to create a powerful first impression||00:22:00|
|Hot Telephone Tips||00:12:00|
|Get the facts- ask the right questions|
|Discuss Solutions- learning to listen|
|Dealing with difficult customers||00:20:00|
|Mock Exam: Certificate in Office Skills & Receptionist – Level 3||00:40:00|
|Final Exam: Certificate in Office Skills & Receptionist – Level 3||00:40:00|