Save Extra 40% OFF on Selected Courses | CPD & QLS COURSES ONLY

Copy Coupon Code

COUPON CODE : STUDY40

Learn More
Menu
  • No products in the basket.

Certificate in Office Skills & Receptionist – Level 3

4.5( 4 REVIEWS )
1814 STUDENTS
Overview: Often working in an administration role or as a receptionist provides progression and can lead to management roles. If …

Overview:

Often working in an administration role or as a receptionist provides progression and can lead to management roles. If you hope to work in an office or reception environment then this course is perfect. Whether you have some experience or are a beginner, the course covers everything in an easy-to-understand style, and you will have help from a personal tutor whenever you need it.

This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

  • What will I learn?
  • Who is this course for?
  • Course Description:
  • Method of Assessment:
  • Certification:
  • Entry Requirements:
  • Career Path:

The course provides the the opportunity to gain skills in:

  • Microsoft Word, Excel, Powerpoint and Outlook
  • Diary management, record keeping and filing
  • Business, report and e-mail writing
  • Handling confidential documents
  • Taking notes and meeting minutes
  • Arranging interviews and bookings
  • Delivering mail
  • Dictating, speed reading and speed typing
  • Creating an effective CV and cover letter
  • Receptionist and customer service skills

As you can see, the course covers the fundamentals of office admin and receptionist duties, and also covers more advanced areas. This is so candidates are able to build knowledge and will be fully prepared for work. Take the skills you learn from us and kick start a fantastic and successful career.

Learning with Study 365 has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

  • Individuals who would like to start working as an Office Administrator, Administrative Assistant or Receptionist.
  • Experienced office workers who need to brush up their skills.

This online office administrator training has been designed for 40 learning hours and covers the topic areas of this course are listed under the curriculum below.

At the end of the course learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.

Successful candidates will be awarded a Certificate in Office Skills & Receptionist – Level 3. These are printed on high grade paper embossed with official Study365 or Quality Licence Scheme. It is delivered right to your place in a hard back envelope to keep it in pristine condition.

Option 1 -Quality Licence Scheme

At the Completion of this course successful learners will receive a Certificate of Achievement from Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course) for only £49.

Option 2 -CPD Certificate

Successful learners will receive an Endorsed CPD Accredited Certificate for only £29.

Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.

There are many careers open to you with this qualification, such as:

  • Office Assistant
  • Administrator
  • Administrative Assistant
  • Receptionist
  • Legal Secretary
  • Veterinary Receptionist
  • Medical Receptionist
  • Executive Assistant

Course Curriculum

1. Diary Management
Diary Management
Diary and Time Management with Outlook 2007 01:26:00
2. BUSINESS REPORTS AND LETTER WRITING
Business Writing Skills
Introduction to Business Report Writing 00:29:00
Exploring Reports 00:34:00
How to Prepare for Writing 00:51:00
Exercise Files: Business Report Writing
3. E-MAILS WRITING TIPS
Introduction to Effective Email Writing 00:25:00
Writing Email Messages 00:22:00
Email Manners 00:25:00
4. HANDLING CONFIDENTIAL DOCUMENTS
Handling Confidential Documents
5. SUCCESSFUL MEETING MINUTES
Taking Minutes 00:23:00
6. NOTE TAKING
Note Taking 00:40:00
Exercise Files: Note Taking
7. DATA MANAGEMENT, RECORD KEEPING AND FILING
Data Management & Record Keeping
8. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS
Appointment Booking and Arrange an Interview 00:12:00
9. DELIVERING POSTAL MAIL
Delivering Postal Mail 00:33:00
10. DICTATING
Dictating 01:09:00
11. TIPS FOR SPEED READING
Tips for Speed Reading 00:07:00
12. CREATING AN EFFECTIVE CV AND COVER LETTER
Business Resumes & Job Applications
How to Gather Information for Your CV 00:32:00
Write your CV 00:37:00
CV Writing Tips and Layouts 00:33:00
Different CV Formats 00:47:00
Saving a CV to Different Formats and Online CV Banks 00:34:00
Finishing Your CV 00:21:00
Exercise Files: Creating an Effective CV
13. TYPING SPEED DEVELOPMENT
Effective Typing 00:00:00
14. MICROSOFT WORD
Introduction to Microsoft Word 00:01:00
First Step to MS Word 00:31:00
Text Editing & Formatting 00:44:00
Formatting Paragraph and Pages 00:48:00
Creating Styles, Themes, Number and Bullets 00:39:00
Columns & Tables 01:33:00
Macros and Proofing 00:33:00
Sharing and Reviewing Documents 00:27:00
Modify Word Document 00:15:00
Exercise Files: Microsoft Word 2016
15. Microsoft Excel
Getting Started with Microsoft Excel 00:42:00
Data Entering 00:24:00
Creating Formulas and Functions 00:41:00
Formatting 01:02:00
IF, VLOOKUP, and Power Functions, Security & Sharing 00:51:00
Data Management, Data Analysis Tools 01:20:00
PivotTables & Macros 01:21:00
Exercise Files: Microsoft Excel 2016
16. MICROSOFT POWERPOINT
Getting Started with Microsoft PowerPoint 00:10:00
Working with Presentations & Slides 00:37:00
Adding Pictures & Contents to Slides 00:46:00
Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides 00:39:00
Preparing & Delivering Speech 01:01:00
Reusing and Sharing Presentations 00:20:00
Exercise Files: Microsoft PowerPoint 2016
17. MICROSOFT OUTLOOK
Getting Started with Outlook 00:08:00
Adding and Connecting Accounts, Reading & Organizing Mails 01:02:00
Creating and Sending Mail, Creating and Working with People 00:44:00
Working with Delegates & Calendars 00:40:00
Creating Tasks and Notes, Working with Outlook Data 00:13:00
18. Receptionist and Customer Service Skills
The 90: 90 Principle to create a powerful first impression 00:22:00
Hot Telephone Tips 00:12:00
Get the facts- ask the right questions
Discuss Solutions- learning to listen
Dealing with difficult customers 00:20:00
Mock Exam
Mock Exam: Certificate in Office Skills & Receptionist – Level 3 00:40:00
Final Exam
Final Exam: Certificate in Office Skills & Receptionist – Level 3 00:40:00

Students feedback

4.5

Avarage rating (4)
4.5
5 Star
4 Star
3 Star
2 Star
1 Star
    M C

    Marcel Carr

    November 05, 2019
    Fantastic provider

    Study365 is a fantastic provider and I want to mention it. I was initially nervous to study online, but my experience with them was outstanding that whatever reserve I felt in the first place disappeared. I also want to mention the course and say how beneficial it was to me. I’ve aspired to take on a receptionist role, and upon completing this course I was able to do just that.

    J B

    Johnny Barker

    October 26, 2019
    Highly detailed

    It was a highly detailed course. It focused on office skills and receptionist skills. I learned the fundamentals of office admin duties. This was very helpful as I was able to apply my new skills in the workplace. Even my employer was impressed.

    L K

    Lincoln King

    October 18, 2019
    Good resources

    The course provided good resources which were helpful as I was able to refer back once the lesson was completed. I enjoyed my time learning at Study365 and hope further my education by taking similar courses in this regard.

    K K

    Kacper Kennedy

    October 12, 2019
    New understanding of how it works

    I had no idea about e-learning or how it worked, but I was able to gain a first-hand experience on it. I have now gained a new understanding of online learning and would strongly recommend it to anyone who is interested in taking this course.

Copyright © 2021 -Study365 - All rights reserved.

WhatsApp chat