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Overview

Why is customer service integral to every organisation? And how can you deliver outstanding customer service to not only keep your current customers happy, but to acquire new ones? This is what the Diploma in Customer Service Practice – Level 3 aims to do. The more a company focuses on providing exceptional customer service, the closer they will get to their goal of growth and development. It is not just about meeting customer demands, but exceeding them. The course is an introduction to the core rules of customer service, how it will establish a solid reputation and the success that will follow naturally.

The course contains important topics such as the concepts of customer service, how to handle customer queries, how to resolve queries, monitor customer feedback and focus on customer retention. It is an in-depth course that will give you the necessary training to have a career in customer service.

Customer service is an in-demand skills and qualifying in the Diploma in Customer Service Practice – Level 3 will take you closer to exciting employment opportunities. Customer service is not just about providing great service but helping to enhance your business image.  It is a recognised qualification that will make you marketable to potential employers.

Why consider learning at Study 365?

With so many commitments in our lives, we may not have the time to learn new skills. The beauty of studying online is that you get to find this balance between your education and your daily commitments

Study 365 offers hundreds of online courses to students across the world. Gaining new skills has never been this easy as many of our courses are open to students with little or no qualifications or previous experience. All the courses are up-to-date, relevant, affordable, and will build on existing expertise or give you a jump-start to a new career. The courses are meticulously designed and equals what is offered in a classroom setting. With a solid reputation that has established and made us made us one of the most trusted and reliable online course providers we offer the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in your chosen career. You can learn at your own pace at Study 365 and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules, interactive quizzes and free resources which include Free CV writing pack, free career support and course demo to make your learning experience enriching and more rewarding.

 Learning Outcomes

  • Have a clear understanding of the roles and responsibilities of providing great customer service.
  • Learn the fundamental concepts of what it takes to provide exceptional customer service in an organisation.
  • Apply customer service best practices.
  • Learn how to communicate with customers effectively.
  • Handle customer complaints and queries efficiently.
  • Monitor customer feedback appropriately.
  • Learn what it takes to turn a one-time customer into a repeat customer.

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this Course aimed at?

  • Customer Service Managers, Customer Service Officers, Coordinators and Assistants
  • Hotel Receptionists, Hotel employees of all levels
  • Employees in multiple industries such as retail and public workers
  • Anyone who wants to learn about customer service

Entry Requirement

  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A recognised qualification at level 2 or above in any discipline.

Method of Assessment

This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain a professional qualification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.

Please Note: Additionally, £79 is charged for assessment and certificate and you need to pay that when you are submitting your assessments only (It is not required to pay initially when you are registering). This payment can be paid into 02 installments when you are submitting your assessments.

Certification

Upon the completion of this course, you will be awarded the Level 3 Diploma in Customer Service Practice by ABC Awards. The Certification will also include the summary of units learned. Each unit will include the specificities studied. You will gain a professional qualification and be viewed as a marketable candidate by potential employers who will recognise your skills and commitment demonstrated while following this course.

Awarding Body

ABC Awards is a leading national awarding body renowned for its extensive range of industry-standard accredited vocational qualifications. ABC Awards is Ofqual regulated and have an established reputation for cultivating high-quality and diverse skills and knowledge. They are committed to developing and awarding qualifications that showcase skills for employment. ABC Awards was established in 1998 and thousands of learners qualify for their vocational trainings each year. They offer a wide range of qualifications that cover multiple sectors and industries. They have a simplified process and learners are guaranteed to receive excellent value for money. ABC Awards ensures their partners receive the best possible service.

Progression and Career Path

Once you successfully completed Level 3 Diploma in Customer Service Practice, you will gain an accredited qualification that will give your career the jumpstart you have always wanted. With this qualification you can further expand your education or go onto work in numerous positions that will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to https://www.payscale.com is given below.

  • Customer Service Manager – £27,820 per annum
  • Customer Service Supervisor – £19,558 per annum
  • Customer Service Officer – £17,922 per annum
  • Hotel Receptionist – £7.37 per hour
  • Public Relations Coordinator – £24,889 per annum

Others jobs you can get

  • Customer Service Associate
  • Customer Service Representative
  • Hotel Management Trainees
  • Corporate Receptionist

Other Benefits

  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Practice exams to ensure you are 100% ready
  • Eligible for a TOTUM discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

Course Curriculum

01. Customer Service And Rules & Regulations
Customer Service And Rules & Regulations 00:00:00
Learning Outcomes & Assignment 00:00:00
02. Effective Communication with Customers
Effective Communication with Customers 00:00:00
Learning Outcomes & Assignment 00:00:00
03. Good First Impression
Good First Impression 00:00:00
Learning Outcomes & Assignment 00:00:00
☑ Assignment
Assignment Brief I – Diploma in Customer Service Practice Level 3 00:00:00
☑ Submit your Assignment
04. Dealing with Questions and Queries
Dealing with Questions and Queries 00:00:00
Learning Outcomes & Assignment 00:00:00
05. Having a Good Relationship with Customers
Having a Good Relationship with Customers 00:00:00
Learning Outcomes & Assignment 00:00:00
06. Gain Valuable Feedback and Generating Sales
Gain Valuable Feedback and Generating Sales 00:00:00
Learning Outcomes & Assignment 00:00:00
☑ Assignment
Assignment Brief II – Diploma in Customer Service Practice Level 3 00:00:00
☑ Submit your Assignment

Course Reviews

5

5
1 ratings
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  1. Highly Satisfied!

    5

    I am more than happy with the results of this course. Would surely recommend Study365 to others.

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All students enrolled with Study365 are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews.

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Phone: 0203 874 9355​
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