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Diploma in Office Admin and Receptionist Training at QLS Level 4 Certification

5( 3 REVIEWS )
Overview The Diploma in Office Admin and Receptionist Training at QLS Level 4 is ideal for aspiring office administrators and …


The Diploma in Office Admin and Receptionist Training at QLS Level 4 is ideal for aspiring office administrators and receptionists to further their vocational training, change their career path or refresh their knowledge. Office management and receptionist training are competitive components in the job market and the more qualified you are in this field the better opportunities you will have to find your dream job role. The course will equip you with the appropriate skills and understanding on managing office administration efficiently. Additionally, the course will focus on Receptionist training in order for you to be able to perform reception duties effectively. As two components that are central to the overall success of an organisation, you play an important role. An office administrator must be a high performing individual able to meet your day to day duties with ease.

The course will cover key topics such as administrative procedures, telephone etiquette, business writing, time management and business succession planning. You will gain the competency to perform your tasks in a confident manner, while ensuring the office runs smoothly and is a well-functioning entity.

The Diploma in Office Admin and Receptionist Training at QLS Level 4 is an in-depth course that will equip you with the tools and knowledge to work effectively in the workplace, prioritise your tasks, encourage your employees and achieve common organisational goals. 

The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Quality Licence Scheme, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Global Edulink* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current qualifications. Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

*Study365 is an approved reselling partner for Quality Licence Scheme courses under Global Edulink            

Please Note: This Course is Based on USA Standards

  • Why consider learning at Study 365?
  • Learning Outcomes
  • Access Duration
  • Who is this Course aimed at?
  • Entry Requirement
  • Method of Assessment
  • Certification
  • Endorsed by
  • Progression and Career Path
  • Other Benefits

With so many commitments in our lives, we may not have the time to learn new skills. The beauty of studying online is that you get to find this balance between your education and your daily commitments

Study 365 offers hundreds of online courses to students across the world. Gaining new skills has never been this easy as many of our courses are open to students with little or no qualifications or previous experience. All the courses are up-to-date, relevant, affordable, and will build on existing expertise or give you a jump-start to a new career. The courses are meticulously designed and equals what is offered in a classroom setting. With a solid reputation that has established and made us made us one of the most trusted and reliable online course providers we offer the most convenient path to gain skills and training that will give you the opportunity to put into practice your knowledge and expertise in your chosen career. You can learn at your own pace at Study 365 and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules, interactive quizzes and free resources which include Free CV writing pack, free career support and course demo to make your learning experience enriching and more rewarding.

  • Learn the role and responsibilities of administration and HR training.
  • Become competent in administrative and reception duties to keep the office functioning smoothly.
  • Motivate your team and give them the right tools to achieve common goals.
  • Learn about telephone etiquette and how to respond to a difficult customer.
  • Apply office administration best practices to ensure the overall success of an organisation.
  • Learn business writing techniques, meeting management and taking meeting minutes..
  • Become qualified in office management work within an organisation with room for progress and career advancement. 

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

  • Office Administrators and Administrative Assistants
  • Receptionists
  • Individuals who are temporarily employed and want to gain administrative skills
  • Anyone who wants to learn more about Administration and Receptionist training and further their career
  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A qualification at level 3 or above in any discipline.

This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain an academic certification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared. 

Those who successfully complete the course will be issued the Diploma in Office Admin and Receptionist Training at QLS Level 4 by the Quality Licence Scheme.

Course Code: QLS-04960

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

Once you successfully completed the Diploma in Office Admin and Receptionist Training at QLS Level 4, you will gain the knowledge that will give your career the jumpstart you have always wanted. With this certification you can further expand your education or go onto work in numerous positions that will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to is given below.

  • Office Administrator - £17,477 per annum
  • Administrative Assistant - £16,926 per annum
  • Receptionist – £16,271 per annum

Others jobs you can get

  • Executive Assistant
  • Personal Assistant
  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a TOTUM discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

Course Curriculum

1: Need of Administrative Procedure
Need of Administrative Procedure
2: Effective Administrative Support Skills
Effective Administrative Support Skills
3: Aspects of Phone Etiquette
Aspects of Phone Etiquette
☑ Assignment
Assignment Brief I – Diploma in Office Admin and Receptionist Training at QLS Level 4
☑ Submit your Assignment
Assignment Submission I – Office Admin and Receptionist Training Level 4 Certification
4: How to enhance business writing skills
How to enhance business writing skills
5: Effective Time Management
Effective Time Management
6: Manage organisational meetings
Manage organisational meetings
☑ Assignment
Assignment Brief II – Diploma in Office Admin and Receptionist Training at QLS Level 4
☑ Submit your Assignment
Assignment Submission II – Office Admin and Receptionist Training Level 4 Certification
7: Taking meeting minutes effectively
Overview and Introduction
Essential Elements of Meeting Minutes
Responsibilities of a Minute Taker
Solutions to Potential Problems
8: What is Business Succession Planing
What is Business Succession Planing
9: Understanding the communication strategies
Understanding the communication strategies
☑ Assignment
Assignment Brief III – Diploma in Office Admin and Receptionist Training at QLS Level 4
☑ Submit your Assignment
Assignment Submission III – Office Admin and Receptionist Training Level 4 Certification
10: Dealing with unhappy customer
Dealing with unhappy customer
11: Organisational Skills Development
Organisational Skills Development
12: Good Business Ethics for the organisation
Good Business Ethics for the organisation
☑ Assignment
Assignment Brief IV – Diploma in Office Admin and Receptionist Training at QLS Level 4
☑ Submit your Assignment
Assignment Submission IV – Office Admin and Receptionist Training Level 4 Certification

Students feedback


Avarage rating (3)
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    E R

    Emiley Rennalls

    March 04, 2019
    Added Value to My Professional Life

    Learning with this service provider for sure gave me the professional knowledge and certificate I have always wanted. This course has really added value to my professional life.

    H A

    Haidy Alford

    March 01, 2019

    I would recommend this course to any other learner who wishes to study at the comfort of his or her own time. You would not regret doing this course, it’s excellent

    L E

    Leshya Edward

    February 27, 2019
    A Wonderful Experience

    A wonderful experience of learning and support provided for every step of the way. An excellent provider indeed.

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