The Diploma in Office Admin and Receptionist Training – Level 4 is ideal for aspiring office administrators and receptionists to further their vocational training, change their career path or refresh their knowledge. Office management and receptionist training are competitive components in the job market and the more qualified you are in this field the better opportunities you will have to find your dream job role. The course will equip you with the appropriate skills and understanding on managing office administration efficiently. Additionally, the course will focus on Receptionist training in order for you to be able to perform reception duties effectively. As two components that are central to the overall success of an organisation, you play an important role. An office administrator must be a high performing individual able to meet your day to day duties with ease.
The course will cover key topics such as administrative procedures, telephone etiquette, business writing, time management and business succession planning. You will gain the competency to perform your tasks in a confident manner, while ensuring the office runs smoothly and is a well-functioning entity.
The Diploma in Office Admin and Receptionist Training – Level 4 is an in-depth course that will equip you with the tools and knowledge to work effectively in the workplace, prioritise your tasks, encourage your employees and achieve common organisational goals.
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Study 365 has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Study 365 to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales
Why consider learning at Study 365?
With so many commitments in our lives, we may not have the time to learn new skills. The beauty of studying online is that you get to find this balance between your education and your daily commitments
Study 365 offers hundreds of online courses to students across the world. Gaining new skills has never been this easy as many of our courses are open to students with little or no qualifications or previous experience. All the courses are up-to-date, relevant, affordable, and will build on existing expertise or give you a jump-start to a new career. The courses are meticulously designed and equals what is offered in a classroom setting. With a solid reputation that has established and made us made us one of the most trusted and reliable online course providers we offer the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in your chosen career. You can learn at your own pace at Study 365 and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules, interactive quizzes and free resources which include Free CV writing pack, free career support and course demo to make your learning experience enriching and more rewarding.
- Learn the role and responsibilities of administration and HR training.
- Become competent in administrative and reception duties to keep the office functioning smoothly.
- Motivate your team and give them the right tools to achieve common goals.
- Learn about telephone etiquette and how to respond to a difficult customer.
- Apply office administration best practices to ensure the overall success of an organisation.
- Learn business writing techniques, meeting management and taking meeting minutes..
- Become qualified in office management work within an organisation with room for progress and career advancement.
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
Who is this Course aimed at?
- Office Administrators and Administrative Assistants
- Individuals who are temporarily employed and want to gain administrative skills
- Anyone who wants to learn more about Administration and Receptionist training and further their career
- Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
- A recognised qualification at level 3 or above in any discipline.
Method of Assessment
This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain an academic certification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.
At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
Course Code: QLS-04960
Accredited body (Accreditation) ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
Progression and Career Path
Once you successfully completed the Level 4 Diploma in Office Admin and Receptionist Training, you will gain the knowledge that will give your career the jumpstart you have always wanted. With this certification you can further expand your education or go onto work in numerous positions that will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to https://www.payscale.com is given below.
- Office Administrator – £17,477 per annum
- Administrative Assistant – £16,926 per annum
- Receptionist – £16,271 per annum
Others jobs you can get
- Executive Assistant
- Personal Assistant
- Written and designed by the industry’s finest expert instructors with over 15 years of experience
- Repeat and rewind all your lectures and enjoy a personalised learning experience
- Unlimited 12 months access from anywhere, anytime
- Save time and money on travel
- Learn at your convenience and leisure
- Eligible for a TOTUM discount card
- Free Career Support Service
- 25% Discount on personal Statement and covering letter writing service
- Free Access to Over 150 courses for 2 days (48 hours)
- Free access to course before you purchase (For selected courses only)
|1: Need of Administrative Procedure|
|Need of Administrative Procedure||00:00:00|
|2: Effective Administrative Support Skills|
|Effective Administrative Support Skills||00:00:00|
|3: Aspects of Phone Etiquette|
|Aspects of Phone Etiquette||00:00:00|
|Assignment Brief I – Diploma in Office Admin and Receptionist Training Level 4||00:00:00|
|☑ Submit your Assignment|
|Assignment Submission I – Office Admin and Receptionist Training Level 4 Certification||00:00:00|
|4: How to enhance business writing skills|
|How to enhance business writing skills||00:00:00|
|5: Effective Time Management|
|Effective Time Management||00:00:00|
|6: Manage organisational meetings|
|Manage organisational meetings||00:00:00|
|Assignment Brief II – Diploma in Office Admin and Receptionist Training Level 4||00:00:00|
|☑ Submit your Assignment|
|Assignment Submission II – Office Admin and Receptionist Training Level 4 Certification||00:00:00|
|7: Taking meeting minutes effectively|
|Overview and Introduction||00:00:00|
|Essential Elements of Meeting Minutes||00:00:00|
|Responsibilities of a Minute Taker||00:00:00|
|Solutions to Potential Problems||00:00:00|
|8: What is Business Succession Planing|
|What is Business Succession Planing||00:00:00|
|9: Understanding the communication strategies|
|Understanding the communication strategies||00:00:00|
|Assignment Brief III – Diploma in Office Admin and Receptionist Training Level 4||00:00:00|
|☑ Submit your Assignment|
|Assignment Submission III – Office Admin and Receptionist Training Level 4 Certification||00:00:00|
|10: Dealing with unhappy customer|
|Dealing with unhappy customer||00:00:00|
|11: Organisational Skills Development|
|Organisational Skills Development||00:00:00|
|12: Good Business Ethics for the organisation|
|Good Business Ethics for the organisation||00:00:00|
|Assignment Brief IV – Diploma in Office Admin and Receptionist Training Level 4||00:00:00|
|☑ Submit your Assignment|
|Assignment Submission IV – Office Admin and Receptionist Training Level 4 Certification||00:00:00|