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Often working in an administration role or as a receptionist provides progression and can lead to management roles. If you hope to work in an office or reception environment then this course is perfect. Whether you have some experience or are a beginner, the course covers everything in an easy-to-understand style, and you will have help from a personal tutor whenever you need it.

What will I learn?

The diploma is divided into 3 modules:

  • Developing Customer Service Skills – learn to work with customers, how to listen and communicate and more.
  • Developing Telephone handling and administrative skills – learn to deal with security, how to communicate via telephone, database management and more.
  • Developing Business Communication Skills – develop CV writing skills, business writing skills, interview skills and get to grips with the Microsoft Office suite.

As you can see, the course covers the fundamentals of receptionist duties, and also covers more advanced areas. This is so candidates are able to build knowledge and will be fully prepared for work. Take the skills you learn from us and kick start a fantastic and successful career.

Learning with Study 365 has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

Who is it for?

  • Individuals who would like to start working as a Receptionist.
  • Experienced Receptionists who need to develop and hone their skills.

Course Description:

This online Professional Receptionist Training course is comprehensive and covers 70 guided learning hours. The full list of subjects is listed below.

Method of Assessment:

At the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.


Successful candidates receive a Diploma in “Professional Receptionist Training“.

Entry Requirement:

Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.

Career Path:

There are many careers open to you with this qualification, such as:

  • Office Assistant
  • Administrator
  • Administrative Assistant
  • Receptionist
  • Veterinary Receptionist
  • Legal Secretary
  • Medical Receptionist
  • Executive Assistant
  • Personal Assistant


Still not convinced?

Download our course brochure & learn more about this course.

Course Curriculum

Additional Materials
Course Materials Receptionist Training 00:00:00
1: Professional Receptionist Training Course Objectives
Professional Receptionist Training Course Objectives 00:04:00
2: The 90: 90 Principle to create a powerful first impression
The 90: 90 Principle to create a powerful first impression 00:22:00
3: Hot Telephone Tips
Hot Telephone Tips 00:12:00
4: Get the facts- ask the right questions
Get the facts- ask the right questions 00:21:00
5: Discuss Solutions- learning to listen
Discuss Solutions- learning to listen 00:10:00
6: Dealing with difficult customers
Dealing with difficult customers 00:20:00
7: Practice good telephone skills
Practice good telephone skills 00:00:00
8: Managing database and company files
Managing database and company files 00:00:00
9: Booking or Reservation procedure
Booking or Reservation procedure 00:00:00
10: Deal effectively with security and safety issues
Deal effectively with security and safety issues 00:00:00
11: Meeting Arrangements
Meeting Arrangements 00:00:00
12: Successful Meetings & Minutes
Successful Meetings & Minutes 00:00:00
13: Organising a Meeting
Organising a Meeting 00:00:00
14: Arranging Business Travel and Accommodation
Arranging Business Travel and Accommodation 00:00:00
15: Email Tutorial
Email Tutorial 00:00:00
16: How to use Social Media to promote your company
How to use Social Media to promote your company 00:00:00
17: How to write a formal letter
How to write a formal letter 00:00:00
18: How to write Business Memo
How to write Business Memo 00:00:00
19: Business Writing and Memos
Business Writing and Memos 00:00:00
20: Minute Taking
Minute Taking 00:00:00
21: Taking Minutes
Taking Minutes 00:23:00
22: Microsoft Excel Tutorial
Microsoft Excel Tutorial 00:00:00
23: MS PowerPoint Tips
MS PowerPoint Tips 00:00:00
24: MS Word Tips & Tricks
MS Word Tips & Tricks 00:00:00
25: Microsoft Outlook
Microsoft Outlook 00:00:00
Exam: Diploma in Professional Receptionist 00:30:00

CPD Accredited




Awarded by iAP

Awarded by iAP

CPD Accredited Partner

CPD Accredited

CPD Membership No: 10582

Study independently accredited and recognised CPD courses. Gain your certification today.

cvAll students enrolled with STUDY365 are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews.

cvIf you need career support STUDY365 is here for you. We provide excellent career support through our Career Support Service.

NUS Extra Card

NUS Extra Card

Course Reviews

  • Legal Secretary Course

    Great Learning Experience 5

    I love how every single detail is intricately planned out to bring about a great learning experience for learners. Loved the overall learning experience and guidance.
    Sam Waller
  • Office Administration & Skills Diploma

    Office Administration & Skills Diploma 4

    I am very happy with the standard of the course, and this course taught me more than I thought it would.
    Jessica Johns

Address: Study365, 406 White Horse Lane, London E1 3FY
Phone: 0203 874 9355​
Email: support@study365.co.uk

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