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Office Skills & Receptionist Diploma

4.5( 10 REVIEWS )
697 STUDENTS

Often working in an administration role or as a receptionist provides progression and can lead to management roles. If you hope to work in an office or reception environment then this course is perfect. Whether you have some experience or are a beginner, the course covers everything in an easy-to-understand style, and you will have help from a personal tutor whenever you need it.

What will I learn?

The course provides the the opportunity to gain recognised skills in:

  • Customer service and team motivation
  • Business, letter, and e-mail writing
  • Speed typing and speed reading
  • Microsoft Outlook, Access, Word, PowerPoint, and Excel
  • Diary management, event planning, arranging travel, and organising meetings
  • Handling confidential documents
  • Job functions
  • Note taking and meeting minutes
  • Creating an effective CV and cover letter
  • Dictating and proofreading
  • Bookkeeping and Quickbooks
  • Invoicing and petty cash
  • Time management

As you can see, the course covers the fundamentals of office admin and receptionist duties, and also covers more advanced areas. This is so candidates are able to build knowledge and will be fully prepared for work. Take the skills you learn from us and kick start a fantastic and successful career.

Learning with Study 365 has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

Who is this course for?

  • Individuals who would like to start working as a: Receptionist/ Office Administrator/ Office manager/ Administration Assistant/ Secretary.
  • Individuals who want to further develop their skills in advanced office administration tasks such as ICT, Finance and human resources, etc.
  • Experienced office workers who need to re-fresh and update their skills.

Method of Assessment:

At the end of the course learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.

Certification:

Successful candidates will be awarded a “Diploma in Office Administration & Reception”.

Entry Requirements:

Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.

Career Path:

There are many careers open to you with this qualification, such as:

  • Office Assistant
  • Administrator
  • Administrative Assistant
  • Receptionist
  • Legal Secretary
  • Veterinary Receptionist
  • Medical Receptionist
  • Executive Assistant

Course Curriculum

1. Developing Customer Service Skills
Professional Receptionist Training Course Objectives 00:04:00
The 90: 90 Principle to create a powerful first impression 00:22:00
Hot Telephone Tips 00:12:00
Get the facts- ask the right questions 00:21:00
Discuss Solutions- learning to listen 00:10:00
Dealing with difficult customers 00:20:00
2. BUSINESS REPORTS AND LETTER WRITING
Business Writing Skills 02:00:00
Introduction to Business Report Writing 00:29:00
Exploring Reports 00:34:00
How to Prepare for Writing 00:51:00
Exercise Files: Business Report Writing 00:00:00
3. E-MAILS WRITING TIPS
Introduction to Effective Email Writing 00:25:00
Writing Email Messages 00:22:00
Email Manners 00:25:00
4. TYPING SPEED DEVELOPMENT
Effective Typing 00:00:00
5. TIPS FOR SPEED READING
Tips for Speed Reading 00:07:00
6. MICROSOFT WORD
Introduction to Microsoft Word 00:01:00
First Step to MS Word 00:31:00
Text Editing & Formatting 00:44:00
Formatting Paragraph and Pages 00:48:00
Creating Styles, Themes, Number and Bullets 00:39:00
Columns & Tables 01:33:00
Macros and Proofing 00:33:00
Sharing and Reviewing Documents 00:27:00
Modify Word Document 00:15:00
Exercise Files: Microsoft Word 2016 00:00:00
7. MICROSOFT EXCEL
Getting Started with Microsoft Excel 00:42:00
Data Entering 00:24:00
Creating Formulas and Functions 00:41:00
Formatting 01:02:00
Worksheet Views, Multiple Worksheets and Workbooks 00:52:00
IF, VLOOKUP, and Power Functions, Security & Sharing 00:51:00
Data Management, Data Analysis Tools 01:20:00
PivotTables & Macros 01:21:00
Exercise Files: Microsoft Excel 2016 00:00:00
8. MICROSOFT POWERPOINT
Getting Started with Microsoft PowerPoint 00:10:00
Working with Presentations & Slides 00:37:00
Adding Pictures & Contents to Slides 00:46:00
Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides 00:39:00
Preparing & Delivering Speech 01:01:00
Reusing and Sharing Presentations 00:20:00
Exercise Files: Microsoft PowerPoint 2016 00:00:00
9. MICROSOFT OUTLOOK
Getting Started with Outlook 00:08:00
Adding and Connecting Accounts, Reading & Organizing Mails 01:02:00
Creating and Sending Mail, Creating and Working with People 00:44:00
Working with Delegates & Calendars 00:40:00
Creating Tasks and Notes, Working with Outlook Data 00:13:00
10. MICROSOFT ACCESS
Introduction to MS Access 00:35:00
Creating Tables & Setting up Properties 01:04:00
Queries 01:32:00
Creating Forms & Reports 02:13:00
Working with Macros, Integrating Access with Office Suite 00:34:00
Database Management 00:28:00
Exercise Files- Microsoft Access 2016 00:00:00
11. DIARY MANAGEMENT
Diary Management 00:00:00
Diary and Time Management with Outlook 01:26:00
12. HANDLING CONFIDENTIAL DOCUMENTS
Handling Confidential Documents 00:00:00
13. Job functions and Description of Office Admin/ Manager
Job functions and Description of Office Administrator and Manager 00:00:00
14. SUCCESSFUL MEETING MINUTES
Taking Minutes 00:23:00
15. NOTE TAKING
Note Taking 00:40:00
Exercise Files: Note Taking 00:00:00
16. DOCUMENT PROOFREADING
Document Proofreading 00:00:00
17. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS
Appointment Booking and Arrange an Interview 00:12:00
18. DELIVERING POSTAL MAIL
Delivering Postal Mail 00:33:00
19. DICTATING
Dictating 01:09:00
20. ORGANISING A MEETING
Organising a Meeting 00:00:00
Exercise Files: Organising Meeting 00:00:00
21. DATA MANAGEMENT, RECORD KEEPING AND FILING
Data Management & Record Keeping 00:00:00
22. EVENT PLANNING
Event Planning Essentials 00:00:00
23. ARRANGE BUSINESS TRAVEL & ACCOMMODATION
Arranging Business Travel and Accommodation 00:00:00
24. BOOKKEEPING
Introduction to Accounting 00:33:00
Financial & Managerial Accounting 00:00:00
Taxes 00:25:00
25. QUICKBOOKS FOR PAYROLL MANAGEMENT
Introduction to QuickBooks 00:18:00
Setting up the Employee Payroll 00:40:00
Running the Payroll 00:29:00
Exercise Files: QuickBooks for Payroll Management 00:00:00
26. INVOICING/PETTY CASH
Invoicing and Petty cash 00:00:00
27. SUPERVISING AND MONITORING THE OFFICE WORKS
Supervising and monitoring the office works 00:00:00
28. TIME MANAGEMENT
Introduction to Time Management 00:22:00
Fundamentals of Productivity 00:35:00
How to Use Your Calendar Effectively 00:31:00
Setting up Priorities and Schedule 00:37:00
Timer Budgeting 00:44:00
Exercise Files: Time Management 00:00:00
29. MOTIVATING EMPLOYEES
Motivating Employees 00:24:00
30. CREATING AN EFFECTIVE CV AND COVER LETTER
Business Resumes & Job Applications 01:00:00
How to Gather Information for Your CV 00:32:00
Write your CV 00:37:00
CV Writing Tips and Layouts 00:33:00
Different CV Formats 00:47:00
Saving a CV to Different Formats and Online CV Banks 00:34:00
Finishing Your CV 00:21:00
Exercise Files: Creating an Effective CV 00:00:00
Mock Exam
Mock Exam : Office Skills & Receptionist Diploma 00:20:00
Final Exam
Exam : Office Skills & Receptionist Diploma 00:20:00
TAKE THIS COURSE
  • £399.00 £39.00
  • 365 Days
  • Course Certificate

Instructors

697 STUDENTS ENROLLED
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CPD Accredited

Awarded by iAP

Awarded by iAP

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CPD Accredited

CPD Membership No: 10582

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Course Reviews

  • Office Skills Diploma

    Great Course Very Easy to Follow 4

    All the videos broke up on occasions. Easier reading method such as two continuous pages as with Microsoft Word would have been better
    Default avatar
    Alastair Jinks
  • Digital Marketing Training

    Digital marketing course 3

    Mostly good: accessible, straightforward to understand, but giving enough detailed info to make you think you are learning. However, sometimes more detail on "how to do it" rather than "what you have to do" would have been good. Also, three enquiries about how to access support materials (as advertised) went either unanswsered or unsatisfactorily answered. I still have not received them.
    Default avatar
    andrew

NUS Extra Card

NUS Extra Card