Not only is it morally wrong to mislead your customers, it will lose you customers in the long run, and could hurt your business. Being on a sales team puts you in a unique situation, as you are a representative of your company, if you’re dishonest they simply won’t return. If a customer feels they can trust you, they are much more likely to keep coming back.
Know your product
You might be the best sales person in the universe, if you aren’t clued up about your product, you won’t sell. Take the time to get to know your product, use it yourself, and find out how it performs. A customer is much more likely to buy from someone who knows what they’re talking about, and who can give them that extra little bit of advice. Customers today are savvy and will often do a lot of research before spending their hard earned cash on something, so make sure you know your stuff.
Know your customer
Take the time to get to know your customer’s needs. Ask open ended questions, build rapport, and get a full picture of their needs. This will not only help you to advise them accurately, it shows them that you take your job seriously, and you want to give them the best service.
If customers don’t feel like they can approach you or engage in conversation with you, they won’t, and as a result you’ll lose sales. To truly become successful in a sales position being present is not enough, it’s crucial to make a good impression from the very beginning. Greet customers as they enter, engage in small talk, offer your assistance, and make yourself available to your customers.
How can we help you?
We provide a range of courses which can really improve your customer service and sales ability, we’ve listed some of them below.
Customer Service Skills Diploma
Prove to employers that you can provide excellent customer service skills and get the rewards you deserve. With a recognised qualification on your CV, you’ll have a huge advantage and will have many more job opportunities. The modules on this course have been designed by professionals and begin by covering customer service as a whole. Learners will also study telephone etiquette, how to work in a team effectively, how to supervise a team, social intelligence, negotiation skills, time management and how to manage stress at work. Gaining this certificate will fully prepare you for work in a customer service environment and will allow you to progress to supervisor level once you have some work experience. Click here to check out the course!
You might not think Psychology has anything to do with selling, but you’d be wrong. If you understand how people think, and have a basic grasp of human behaviour then selling will become much easier. In addition, it will help you to work in a team, so will benefit all areas of your career. This online Psychology course is extremely engaging, and is packed with features to help you understand the basic principles of psychology. This course provides opportunities for you to develop and demonstrate knowledge and understanding in the following areas: consciousness, developmental psychology, social psychology, perception, and behaviour. Click here to check out the course!