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Overview

Administration is a varied role, with plenty of room for progression. In fact, many people start in an administration role and then work their way up to more senior positions. Gain the knowledge and technical skills required to succeed when it comes to business administration.

This comprehensive course examines the day-to-day workings of real companies and teaches you the techniques that help them to operate successfully. From learning to carry out basic administrative tasks to gaining higher level support skills, this course includes a wide range of units to meet the needs of learners and employers.

If you need to progress in your role, or get a promotion, learn more about business communication, administration, how to deliver effective customer service and effective ways to manage your time. Whether you are new to the administration or have some experience, this course is for you.

This is a job ready qualification that prepares learners for work in a specific industry. The course is designed to give you the knowledge and skills you will need to work in a business administration role and to develop your expertise within the role in areas such as business communication, administration, delivering presentations and presenting business data.

Learning with Study365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

Who is it for?

  • Further, this course is designed for learners who are working or would like to work, in a business administration role within any sector or industry.
  • It’s ideal for those who are new to the role or who have been working at that level for a short period of time.

Course Description:

This Business Administration Skills course is comprehensive and designed to cover the areas listed below under the curriculum. This course has been designed for 10 guided learning hours.

Method of Assessment:

At the end of the course, learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.

Certification

Successful candidates will be awarded a Certificate in “Business Administration Skills”.

Entry Requirement

  • Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy and ICT.

Career Path

There are different paths in which your career could develop.

Business and Administration can help you succeed in a support role in any size or type of organisation.

These roles include:

  • Secretary
  • Receptionist
  • Administrator
  • Personal assistant
  • Office supervisor team leader

Still not convinced?

Download our course brochure & learn more about this course.

Course Curriculum

01. Professionalism in the Office Environment
Positioning of your Job 00:21:00
Improving Your Professionalism 00:16:00
Enhancing Your Skills 00:22:00
Communicating and Building Relationship 00:51:00
Module Handouts- Professionalism in the Office Environment 00:00:00
02. Business Etiquette
Fundamentals of Professional Behaviour 00:22:00
Interview Techniques 00:25:00
Business Meeting 00:23:00
Working in Multicultural Environment 00:28:00
Module Handouts- Business Etiquette 00:00:00
03. Communication in Business Environment
Business Communication 00:11:00
Different Types of Communication Methods 01:07:00
Effective Working for your Company Management 00:23:00
Module Book- Communication in Business Environment 00:00:00
04. Critical Thinking and Decisions Making
How to face for New Problems 00:52:00
Identifying and Solving the Problem 00:31:00
Decisions Making 00:12:00
Module Book- Critical Thinking and Decisions Making 00:00:00
05. Time Management Skills for your Career
Identifying your Goals 00:09:00
Effective Energy Distribution 00:19:00
Working with Your Personal Styles 00:18:00
Building and Establishing your Action Plan 00:19:00
Module Book- Time Management Skills for your Career 00:00:00
06. Developing Customer Service Skills
Principles of Customer Service. 00:30:00
Identifying Customer Needs 00:07:00
Customer Service & Telephone Etiquette 00:07:00
Module Book- Developing Customer Service Skills 00:00:00
07. Managing Customer Complaints
Handling Complaints 00:11:00
Module Book- Managing Customer Complaints 00:00:00
08. Stress Management
Enduring Stress 00:12:00
Module Book- Stress Management 00:00:00
Additional Study Materials- Business Administration Skills
Additional Study Materials- Certificate in Business Administration 00:00:00
Mock Exam
Mock Exam: Business Administration Skills 00:40:00
Final Exam
Exam: Business Administration Skills 00:25:00

Course Reviews

5

5
1 ratings
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  1. Excellent course

    5

    Absolutely enjoyed doing this course, i feel it has given me some important know how and tools for when i hopefully get involved within an office environment. The course hs helped me understand more about myself as a person as well as the areas for continuous improvement as it was relevant to me and my current job role. I would definitely recommend this course as the teaching was top class.

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Awarded by iAP

Awarded by iAP

CPD Accredited Partner

CPD Accredited

CPD Membership No: 10582

Study independently accredited and recognised CPD courses. Gain your certification today.

cvAll students enrolled with STUDY365 are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews.
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cvIf you need career support STUDY365 is here for you. We provide excellent career support through our Career Support Service.
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