Business Administration Skills

4( 2 REVIEWS )
Overview Administration is a varied role, with plenty of room for progression. In fact, many people start in an administration …


Administration is a varied role, with plenty of room for progression. In fact, many people start in an administration role and then work their way up to more senior positions. Gain the knowledge and technical skills required to succeed when it comes to business administration.

This comprehensive course examines the day-to-day workings of real companies and teaches you the techniques that help them to operate successfully. From learning to carry out basic administrative tasks to gaining higher level support skills, this course includes a wide range of units to meet the needs of learners and employers.

If you need to progress in your role, or get a promotion, learn more about business communication, administration, how to deliver effective customer service and effective ways to manage your time. Whether you are new to the administration or have some experience, this course is for you.

This is a job ready qualification that prepares learners for work in a specific industry. The course is designed to give you the knowledge and skills you will need to work in a business administration role and to develop your expertise within the role in areas such as business communication, administration, delivering presentations and presenting business data.

Learning with Study365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

  • Who is it for?
  • Course Description:
  • Method of Assessment:
  • Certification
  • Entry Requirement
  • Career Path
  • Further, this course is designed for learners who are working or would like to work, in a business administration role within any sector or industry.
  • It’s ideal for those who are new to the role or who have been working at that level for a short period of time.

This Business Administration Skills course is comprehensive and designed to cover the areas listed below under the curriculum. This course has been designed for 10 guided learning hours.

At the end of the course, learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.

Successful candidates will be awarded a Certificate in "Business Administration Skills”.

  • Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy and ICT.

There are different paths in which your career could develop.

Business and Administration can help you succeed in a support role in any size or type of organisation.

These roles include:

  • Secretary
  • Receptionist
  • Administrator
  • Personal assistant
  • Office supervisor team leader

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Course Curriculum

Getting Started
E Certificate Download Guide 00:00:00
01. Professionalism in the Office Environment
Positioning of your Job 00:21:00
Improving Your Professionalism 00:16:00
Enhancing Your Skills 00:22:00
Communicating and Building Relationship 00:51:00
Module Handouts- Professionalism in the Office Environment
02. Business Etiquette
Fundamentals of Professional Behaviour 00:22:00
Interview Techniques 00:25:00
Business Meeting 00:23:00
Working in Multicultural Environment 00:28:00
Module Handouts- Business Etiquette
03. Communication in Business Environment
Business Communication 00:11:00
Different Types of Communication Methods 01:07:00
Effective Working for your Company Management 00:23:00
Module Book- Communication in Business Environment
04. Critical Thinking and Decisions Making
How to face for New Problems 00:52:00
Identifying and Solving the Problem 00:31:00
Decisions Making 00:12:00
Module Book- Critical Thinking and Decisions Making
05. Time Management Skills for your Career
Identifying your Goals 00:09:00
Effective Energy Distribution 00:19:00
Working with Your Personal Styles 00:18:00
Building and Establishing your Action Plan 00:19:00
Module Book- Time Management Skills for your Career
06. Developing Customer Service Skills
Principles of Customer Service. 00:30:00
Identifying Customer Needs 00:07:00
Customer Service & Telephone Etiquette 00:07:00
Module Book- Developing Customer Service Skills
07. Managing Customer Complaints
Handling Complaints 00:11:00
Module Book- Managing Customer Complaints
08. Stress Management
Enduring Stress 00:12:00
Module Book- Stress Management
Additional Study Materials- Business Administration Skills
Additional Study Materials- Certificate in Business Administration
Mock Exam
Mock Exam: Business Administration Skills 00:40:00
Final Exam
Exam: Business Administration Skills 00:40:00

Students feedback


Average rating (2)
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1 Star

    March 22, 2021
    Business Administration Skills

    Good course. Covered lots of basics. Great course material to use to refer to when needed. Good exam.

    G N

    George Nwachi

    July 23, 2017
    Excellent course

    Absolutely enjoyed doing this course, i feel it has given me some important know how and tools for when i hopefully get involved within an office environment. The course hs helped me understand more about myself as a person as well as the areas for continuous improvement as it was relevant to me and my current job role. I would definitely recommend this course as the teaching was top class.

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