- Overview :
- What will I learn?
- Course Description:
- Course Duration:
- Method of Assessment:
- Certification:
- Entry Requirement:
- Career Path:
This excellent Certificate in Communication with Technology - Level 3 will help you to communicate in a professional and polite manner. Communication is an essential skill for virtually any job, in particular Administrators, Receptionists, and Office Executives, who must stay in contact with others via email, telephone, and social media. This Communication with Technology course would be extremely helpful to anyone hoping to work in marketing, admin, or any other related position, and it will provide you with a whole host of important skills. During this Communication with Technology course you will understand the processes and mechanisms of communication, and will learn to communicate efficiently through email, voicemail, video chat, and social media.
Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.
This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests, and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months).
- Understand the processes and mechanisms of communication
- Understand the importance of voicemails
- Learn to communicate competently through email
- Understand the importance of social media
- Administrator
- Receptionist
- PA
- Office Executive
- Office Assistant
Course Curriculum
| Getting Started | |||
| E Certificate Download Guide | 00:00:00 | ||
| 1: Understanding communication competency | |||
| 1. Understanding communication competency | 00:00:00 | ||
| Communication competency | 00:00:00 | ||
| Impression management | 00:00:00 | ||
| What do employers desire in employees | 00:00:00 | ||
| 2: Importance of communication | |||
| 2. Importance of communication | 00:00:00 | ||
| Branding | 00:00:00 | ||
| Additional information | 00:00:00 | ||
| 3: Understanding about the process and mechanism of communication | |||
| 3. Understanding about the process and mechanism of communication | 00:00:00 | ||
| Introduction to communication | 00:00:00 | ||
| Sender vs receiver | 00:00:00 | ||
| Forms of communication | 00:00:00 | ||
| Effects of communication | 00:00:00 | ||
| Additional information | 00:00:00 | ||
| 4: Communicating competently through email | |||
| 4. Communicating competently through email | 00:00:00 | ||
| Overview | 00:00:00 | ||
| Definition of email | 00:00:00 | ||
| 5: Process of communication through emails | |||
| 5. Process of communication through emails | 00:00:00 | ||
| Relationship between email and communication | 00:00:00 | ||
| Constituents of email | 00:00:00 | ||
| 6: Personal means of email | |||
| 6. Personal means of email | 00:00:00 | ||
| Link between impression management, personal branding and email | 00:00:00 | ||
| Summary of the information | 00:00:00 | ||
| 7: The need of voicemails in communication | |||
| 7. The need of voicemails in communication | 00:00:00 | ||
| Overview | 00:00:00 | ||
| What is referred as a voicemail | 00:00:00 | ||
| Need of voicemails | 00:00:00 | ||
| Communication performed through voicemails | 00:00:00 | ||
| 8: Process of communication performed through voice mails | |||
| 8. Process of communication performed through voice mails | 00:00:00 | ||
| Variables of voicemails | 00:00:00 | ||
| Structure of voicemails and content | 00:00:00 | ||
| Relationship between impression management, personal branding and voicemail | 00:00:00 | ||
| Summary of voicemails | 00:00:00 | ||
| 9: Involvement of video chat in communication | |||
| 9. Involvement of video chat in communication | 00:00:00 | ||
| Process of communication through video chatting | 00:00:00 | ||
| What is referred to as a video chat? | 00:00:00 | ||
| Need of video chat | 00:00:00 | ||
| Communication process in video chat | 00:00:00 | ||
| Variables of video chat | 00:00:00 | ||
| Mistakes in video chatting | 00:00:00 | ||
| Relationship between impression management, personal branding and video chatting | 00:00:00 | ||
| Summary of the video chatting | 00:00:00 | ||
| 10: Need of social media in communication | |||
| 10. Need of social media in communication | 00:00:00 | ||
| Communication through social media | 00:00:00 | ||
| What is referred to as social media | 00:00:00 | ||
| Importance of social media | 00:00:00 | ||
| Link between social media and communication | 00:00:00 | ||
| Variables of social media to be considered | 00:00:00 | ||
| Competently communicating through LinkedIn | 00:00:00 | ||
| Link between impression management, personal branding and social media | 00:00:00 | ||
| Recap of information | 00:00:00 | ||
| 11: For a thorough research on communication | |||
| 11. For a thorough research on communication | 00:00:00 | ||
| For further information refer below | 00:00:00 | ||
| Checklist of communication elements | 00:00:00 | ||
| Email Checklist | 00:00:00 | ||
| Voicemail Checklist | 00:00:00 | ||
| Video Chat Preparation Checklist | 00:00:00 | ||
| Mock Exam | |||
| Mock Exam : Certificate in Communication with Technology – Level 3 | 00:40:00 | ||
| Final Exam | |||
| Exam : Certificate in Communication with Technology – Level 3 | 00:40:00 | ||
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