Customer Service - Level 3

4.3( 6 REVIEWS )
Overview If you’ve losing money because of bad customer service, here’s a great way to turn your fortunes around. Customer …


If you’ve losing money because of bad customer service, here’s a great way to turn your fortunes around. Customer Service – Level 3 will teach you how to provide excellent customer service and attract new customers and retain old ones. Customer service is vital across any organisation that has to deal with people outside of its business. Customers expect outstanding services, and if not provided, will lead to you losing not just customers but also brand reputation. It’s important to maintain great customer service across the board and tackle customers effectively and strategically.  

The Customer Service course will demonstrate how to deal with difficult customers and solve their problems quickly. You will learn the basics of providing a good customer service, why you should focus on the customer, how to identify customer expectations and improve the overall customer experience.

The Customer Service course will give you the relevant skills to handle customers professionally and ensure customers feel their requirements have been met with satisfaction. This is a IAP certified course that will demonstrate to leading employers you are continually developing yourself and will make you a desirable candidate.

Why You Should Consider Taking this Course at Study365?

Study365 is a leading online provider for several accrediting bodies and provides learners the opportunity to take this exclusive IAP course.  At Study365, we give our fullest attention to our learners’ needs and ensure they have the necessary information required to proceed with the training.  

Learners who register will be given excellent learning support, discounts for future purchases and be eligible for a TOTUM Discount card and Student ID card with amazing offers and access to retail stores, the library, cinemas, gym memberships, and their favourite restaurants. 

  • About the Tutor
  • Learning Outcomes
  • Who is this Course for?
  • Entry Requirements
  • Method of Assessment
  • Certification
  • Awarding Body
  • Progression

Prof. Paul is a Business Consultant, Psychology & Health Expert, Serial Entrepreneur, CEO, Corporate Trainer, Professional Speaker, and Award-Winning University Professor from St. Petersburg, Florida. He has four advanced degrees in a range of specialised fields including business, health, and psychology. He has a love and passion for his work and he aims to share his knowledge with others and make them massively successful. Take a course with Prof. Paul, master a skill you never thought possible and transform your life today!

  • Avoid offering poor customer service and losing money
  • Learn to solve problems quickly
  • Create an outstanding experience for customers
  • Learn to retain existing customers
  • Learn to effectively handle difficult customers


This course is recommended for,

  • Business Owners
  • Managers
  • Sales people
  • Customer Care Personnel


  • Learners should be over the age of 16, and have a basic understanding of English, ICT and numeracy.
  • A sound educational background is recommended


This is a knowledge-based course, and thus, will contain no method of assessment.

Upon the successful completion of the course, learners will be awarded an accredited ‘Certificate in Customer Service - Level 3’ by iAP.


The International Awards for Professionals iAP is an awarding body established in 1999 that aims to promote a high educational standard. They hope to create online education that is trustworthy and credible. They are focused on raising the standards of online education and ensuring it is accessible to all. The iAP provides accreditation for a range of educational establishments and monitors and continually develops the educational standards of such institutions. Their globally recognised certifications give learners the opportunity to acquire the skills and knowledge needed to gain employment in the chosen fields.


Customer Service - Level 3 will enhance your skillset and boost your resume. You can study further related courses that will open the door to new and exciting opportunities and improve your skills in customer support services. Your expertise will be recognised and it will enable you to land a generous-paying job, gain plenty of benefits and a wide array of opportunities. Given below are job titles you can compete for, along with the average UK salary per annum according to

  • Business Owner - £80,000 (Approximately)
  • Entrepreneur - £85,000 (Approximately)
  • Manager  - £75,000 (Approximately)
  • Customer Service Officer  - £44,000 (Approximately)

Course Curriculum

1. Introduction
1.1. Customer service – promo FREE 00:01:00
1.2. Intro – why customer service is critical to your business! FREE 00:05:00
2. Customer Service
2.1. Good isn’t good enough! 00:03:00
2.2. We are all in the “helping field” 00:10:00
2.3. Providing “concierge” level of service 00:06:00
2.4. The 5 tenets of tqm 00:03:00
2.5. Secrets of how to boost customer satisfaction 00:08:00
2.6. How to avoid the 10 deadly sins of customer service! 00:15:00
2.7. More money – through customer retention 00:05:00
2.8. How much is a customer worth? 00:09:00
2.9. Do you understand your customer? 00:08:00
2.10. Dealing with difficult customers 00:19:00
2.11. “leap” into customer service! 00:18:00
2.12. Exceptional phone service 00:17:00
2.13. Why customers buy from you! 00:17:00
3. Bonus
3.1. Bonus lecture!!! Final tips!!! 00:07:00
Completion Certificate Request
Completion Certificate Request

Students feedback


Average rating (6)
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    I w

    Ieuan williams

    August 29, 2022

    Very knowledgeable and will be great information to help with me my job In customer service

    J B

    Joanna Balcerzak

    February 11, 2022
    Simple, good to review your knowledge

    Very simple, full of basic knowledge. Good one to refresh what you already know.

    M T

    Mason Thompson

    June 24, 2021
    A great course

    This is such a great course. Now I always keep my customers satisfied.

    J G

    Justice Gallagher

    May 28, 2021
    An ultimate guide

    This course is the ultimate guide to learning customer service.

    N C

    Noel Cooper

    May 10, 2021
    A good crash course

    This is a good crash course that has been devised in a manner that I liked.

    A R

    Alexis Ross

    April 14, 2021
    Overall a good course

    The overall course was good. Even the customer support is great, which is as the course teaches.

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