Often working in an administration role or as a receptionist provides progression and can lead to management roles. If you hope to work in an office or reception environment then this course is perfect. Whether you have some experience or are a beginner, the course covers everything in an easy-to-understand style, and you will have help from a personal tutor whenever you need it.
What will I learn?
The diploma is divided into 3 modules:
- Developing Customer Service Skills – learn to work with customers, how to listen and communicate and more.
- Developing Telephone handling and administrative skills – learn to deal with security, how to communicate via telephone, database management and more.
- Developing Business Communication Skills – develop CV writing skills, business writing skills, interview skills and get to grips with the Microsoft Office suite.
As you can see, the course covers the fundamentals of receptionist duties, and also covers more advanced areas. This is so candidates are able to build knowledge and will be fully prepared for work. Take the skills you learn from us and kick start a fantastic and successful career.
Learning with Study 365 has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.
This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.
Who is it for?
- Individuals who would like to start working as a Receptionist.
- Experienced Receptionists who need to develop and hone their skills.
This online Diploma In Receptionist Training course is comprehensive and covers 70 guided learning hours. The full list of subjects is listed below.
Method of Assessment:
At the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Successful candidates receive a Diploma in “Professional Receptionist Training“.
Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.
There are many careers open to you with this qualification, such as:
- Office Assistant
- Administrative Assistant
- Veterinary Receptionist
- Legal Secretary
- Medical Receptionist
- Executive Assistant
- Personal Assistant
|➤ Customer Service|
|Customer Service Basics|
|Customer Service Basics||00:00:00|
|Building a Rapport|
|Building a Rapport||00:00:00|
|Uncover Customer Needs|
|Uncover Customer Needs||00:00:00|
|➤ Telephone Skills|
|Practice Good Telephone Skills|
|Practice good telephone skills||00:00:00|
|➤ Customer Service over the Phone|
|Phone-Based Customer Service Introduction||00:00:00|
|Phone Distractions and Issues|
|Common Phone Distractions and Issues||00:00:00|
|Problem Solving Over the Phone|
|Problem Solving Over the Phone||00:00:00|
|➤ Time Management|
|Time Management Basics|
|Basic Time Management||00:00:00|
|Business Writing and Memos|
|Business Writing and Memos||00:00:00|
|How to Write Business Memo|
|How to write Business Memo||00:00:00|
|Formal Letter Writing|
|Formal Letter Writing||00:00:00|
|How to Write a Formal Letter|
|How to write a formal letter||00:00:00|
|Organizing a Meeting|
|Productive Meeting Organisation||00:00:00|
|Successful Meetings & Minutes|
|Successful Meetings & Minutes||00:00:00|
|Active Listening and Note Taking||00:00:00|
|Booking or Reservations|
|Booking or Reservation procedure||00:00:00|
|Arranging Business Travel and Accommodation|
|Arranging Business Travel and Accommodation||00:00:00|
|➤ Microsoft Office Basics|
|Microsoft Excel Tutorial||00:00:00|
|MS PowerPoint Tips||00:00:00|
|MS Word Tips & Tricks||00:00:00|
|Additional Materials DIRT||00:00:00|
|Mock Exam: Diploma In Receptionist Training||01:00:00|
|Exam: Diploma In Receptionist Training||01:00:00|