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Overview

Often working in an administration role or as a receptionist provides progression and can lead to management roles. If you hope to work in an office or reception environment then this course is perfect. Whether you have some experience or are a beginner, the course covers everything in an easy-to-understand style, and you will have help from a personal tutor whenever you need it.

What will I learn?

The diploma is divided into 3 modules:

  • Developing Customer Service Skills – learn to work with customers, how to listen and communicate and more.
  • Developing Telephone handling and administrative skills – learn to deal with security, how to communicate via telephone, database management and more.
  • Developing Business Communication Skills – develop CV writing skills, business writing skills, interview skills and get to grips with the Microsoft Office suite.

As you can see, the course covers the fundamentals of receptionist duties, and also covers more advanced areas. This is so candidates are able to build knowledge and will be fully prepared for work. Take the skills you learn from us and kick start a fantastic and successful career.

Learning with Study 365 has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

Who is it for?

  • Individuals who would like to start working as a Receptionist.
  • Experienced Receptionists who need to develop and hone their skills.

Course Description:

This online Diploma In Receptionist Training course is comprehensive and covers 70 guided learning hours. The full list of subjects is listed below.

Method of Assessment:

At the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification:

Successful candidates receive a Diploma in “Professional Receptionist Training“.

Entry Requirement:

Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.

Career Path:

There are many careers open to you with this qualification, such as:

  • Office Assistant
  • Administrator
  • Administrative Assistant
  • Receptionist
  • Veterinary Receptionist
  • Legal Secretary
  • Medical Receptionist
  • Executive Assistant
  • Personal Assistant

Course Curriculum

➤ Customer Service
Customer Service Basics
Customer Service Basics 00:00:00
Building a Rapport
Building a Rapport 00:00:00
Uncover Customer Needs
Uncover Customer Needs 00:00:00
Solving Problems
Solving Problems 00:00:00
➤ Telephone Skills
Practice Good Telephone Skills
Practice good telephone skills 00:00:00
➤ Customer Service over the Phone
Introduction
Phone-Based Customer Service Introduction 00:00:00
Phone Distractions and Issues
Common Phone Distractions and Issues 00:00:00
Problem Solving Over the Phone
Problem Solving Over the Phone 00:00:00
➤ Time Management
Time Management Basics
Basic Time Management 00:00:00
➤Business Writing
Business Writing and Memos
Business Writing and Memos 00:00:00
How to Write Business Memo
How to write Business Memo 00:00:00
Formal Letter Writing
Formal Letter Writing 00:00:00
How to Write a Formal Letter
How to write a formal letter 00:00:00
➤ Meetings
Organizing a Meeting
Productive Meeting Organisation 00:00:00
Meeting Arrangements
Meeting Arrangements 00:00:00
Successful Meetings & Minutes
Successful Meetings & Minutes 00:00:00
Note Taking
Active Listening and Note Taking 00:00:00
Typing Skills
Effective Typing 00:00:00
Minute Taking
Minute Taking 00:00:00
➤ Email
Email Tutorial
Email Tutorial 00:00:00
➤ Reservations
Booking or Reservations
Booking or Reservation procedure 00:00:00
Arranging Business Travel and Accommodation
Arranging Business Travel and Accommodation 00:00:00
➤ Microsoft Office Basics
Microsoft Excel
Microsoft Excel Tutorial 00:00:00
Microsoft PowerPoint
MS PowerPoint Tips 00:00:00
Microsoft Word
MS Word Tips & Tricks 00:00:00
Microsoft Outlook
Microsoft Outlook 00:00:00
Additional Materials
Additional Materials 00:00:00
Mock Exam
Mock Exam: Diploma In Receptionist Training 01:00:00
Exam
Exam: Diploma In Receptionist Training 01:00:00

Course Reviews

4.5

4.5
6 ratings
  • 5 stars3
  • 4 stars3
  • 3 stars0
  • 2 stars0
  • 1 stars0
  1. Content Rich and Well Presented

    5

    The course was rich in content and presented well. Gained a lot of knowledge about this subject. Overall, it was a fantastic learning experience.

  2. Rewarding Experience

    5

    The course itself was challenging and motivating and I feel that I learned a lot to help me in my professional development.

  3. Excellent!!

    5

    Excellent course which taught me a lot. This really helps in the organisational setting. Keep it up!

  4. Good Course

    4

    Good course with a load of information. Very interesting to study.

  5. Interesting

    4

    The course was very interesting and covered a lot of areas which interested me

  6. Diploma in receptionist course

    4

    I think this is a great course for beginners in these areas and a great refresher for those who need one. The layout of the course was great and easy to follow, however I spoke to someone via the chat who gave me an email address to contact an adviser but no one ever came back to me, which was disappointing. Overall, good course, poor support.

CPD Accredited

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ACCREDITED CERTIFICATE

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Awarded by iAP

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CPD Accredited Partner

CPD Accredited

CPD Membership No: 10582

Study independently accredited and recognised CPD courses. Gain your certification today.

cvAll students enrolled with STUDY365 are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews.
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cvIf you need career support STUDY365 is here for you. We provide excellent career support through our Career Support Service.
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Address: Study365, 406 White Horse Lane, London E1 3FY

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