Would you like enormous earning potential? Do you want a career with plenty of room for progression?
If the answer is yes, then this is the course for you. Whether you are currently working as a Hotel Receptionist, or if you’re just starting out, this course covers everything and will give you a great introduction to the hospitality industry. Get qualified and add a well-recognised certificate to your CV with Study 365, this will show potential employers that you have been professionally trained, and that you can provide Hotel Receptionist duties to the highest standards. This role allows progression and is in high demand at the moment, so once qualified, you will enjoy the perks.
The course is taught in modules and learners will study various useful subjects, like Microsoft Excel, Word, and PowerPoint, so your computer skills will be proven. Other modules include database management, email writing, organising meetings, the reservation process and customer service. In addition, the course goes over how to deal with security issues, so you’ll be fully equipped to handle any situation. As you can see, this course gives a full education and will prepare candidates for a successful career in the hospitality industry.
Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.
This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests, and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.
Who is this course for?
- Individuals hoping to work in the hospitality industry
- Those already working in the hospitality industry.
This online Professional Receptionist Training course is designed for 70 guided learning hours and you will study the topics listed under the course curriculum.
Method of Assessment:
At the end of the course, learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.
Successful candidates receive a Hotel Receptionist Certificate.
Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.
You can start your employment as a hotel receptionist/Switchboard Operator/Telephonist and you move up as front desk supervisor and manager. As this is very important figure for organisation in hospitality industry you can work for high profile organisation with your experience.
|Additional Course Materials for Hotel Receptionist||00:00:00|
|1: Professional Receptionist Training Course Objectives|
|Professional Receptionist Training Course Objectives||00:04:00|
|2: The 90: 90 Principle To Create A Powerful First Impression|
|The 90: 90 Principle to create a powerful first impression||00:22:00|
|3: Hot Telephone Tips|
|Hot Telephone Tips||00:12:00|
|4: Get The Facts- Ask The Right Questions|
|Get the facts- ask the right questions||00:21:00|
|5: Discuss Solutions- Learning To Listen|
|Discuss Solutions- learning to listen||00:10:00|
|6: Dealing With Difficult Customers|
|Dealing with difficult customers||00:20:00|
|7: Practice Good Telephone Skills|
|Practice good telephone skills||00:00:00|
|8: Managing Database And Company Files|
|Managing database and company files||00:00:00|
|9: Booking Or Reservation Procedure|
|Booking or Reservation procedure||00:00:00|
|10: Deal Effectively With Security And Safety Issues|
|Deal effectively with security and safety issues||00:00:00|
|11: Successful Meetings & Minutes|
|Successful Meetings & Minutes||00:00:00|
|12: Meeting Arrangements|
|13: Arranging Business Travel And Accommodation|
|Arranging Business Travel and Accommodation||00:00:00|
|14: Email Tutorial|
|15: How To Use Social Media To Promote Your Company|
|How to use Social Media to promote your company||00:00:00|
|16: Minute Taking|
|17: Microsoft Excel Tutorial|
|Microsoft Excel Tutorial||00:00:00|
|18: MS PowerPoint Tips|
|MS PowerPoint Tips||00:00:00|
|19: MS Word Tips & Tricks|
|MS Word Tips & Tricks||00:00:00|
|Exam: Hotel Receptionist||00:30:00|