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Would you like enormous earning potential? Do you want a career with plenty of room for progression?

If the answer is yes, then this is the course for you. Whether you are currently working as a Hotel Receptionist, or if you’re just starting out, this course covers everything and will give you a great introduction to the hospitality industry. Get qualified and add a well-recognised certificate to your CV with Study 365, this will show potential employers that you have been professionally trained, and that you can provide Hotel Receptionist duties to the highest standards. This role allows progression and is in high demand at the moment, so once qualified, you will enjoy the perks.

The course is taught in modules and learners will study various useful subjects, like Microsoft Excel, Word, and PowerPoint, so your computer skills will be proven. Other modules include database management, email writing, organising meetings, the reservation process and customer service. In addition, the course goes over how to deal with security issues, so you’ll be fully equipped to handle any situation. As you can see, this course gives a full education and will prepare candidates for a successful career in the hospitality industry.

Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests, and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

Who is this course for?

  • Individuals hoping to work in the hospitality industry
  • Those already working in the hospitality industry.

Course Description:

This online Professional Receptionist Training course is designed for 70 guided learning hours and you will study the topics listed under the course curriculum.

Method of Assessment:

At the end of the course, learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.


Successful candidates receive a Hotel Receptionist Certificate.

Entry Requirements:

Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.

Career Path:

You can start your employment as a hotel receptionist/Switchboard Operator/Telephonist and you move up as front desk supervisor and manager. As this is very important figure for organisation in hospitality industry you can work for high profile organisation with your experience.

Course Curriculum

Download Material
Additional Course Materials for Hotel Receptionist 00:00:00
Module 01
Professional Receptionist Training Course Objectives 00:04:00
The 90: 90 Principle to create a powerful first impression 00:22:00
Hot Telephone Tips 00:12:00
Get the facts- ask the right questions 00:21:00
Discuss Solutions- learning to listen 00:10:00
Dealing with difficult customers 00:20:00
Module 02
Practice good telephone skills 00:00:00
Managing database and company files 00:00:00
Booking or Reservation procedure 00:00:00
Deal effectively with security and safety issues 00:00:00
Successful Meetings & Minutes 00:00:00
Meeting Arrangements 00:00:00
Arranging Business Travel and Accommodation 00:00:00
Email Tutorial 00:00:00
How to use Social Media to promote your company 00:00:00
Minute Taking 00:00:00
Microsoft Excel Tutorial 00:00:00
MS PowerPoint Tips 00:00:00
MS Word Tips & Tricks 00:00:00
Final Exam
Exam: Hotel Receptionist 00:15:00

Course Reviews


11 ratings
  • 5 stars8
  • 4 stars3
  • 3 stars0
  • 2 stars0
  • 1 stars0
  1. those who want to improve their skills


    Taking the hotel receptionist training has boosted my knowledge and understanding about what it is really like working in a professional receptionist environment, this training has enabled me to be able to work professionally and independently. I recommend this course to those who want to improve their skills

  2. helped with the right skills and confidence


    taking this online course has helped with the right skills and confidence to become a hotel receptionist. Thank you

  3. thank you for your support.


    I can definitely say that taking this course has enhanced my knowledge and confidence, thank you for your support.

  4. mentors were extremely helpful and supportive


    The online mentors were extremely helpful and supportive. I look forward to booking another course.

  5. examples and exercise are well designed


    Every topic of the course is discussed in depth by using videos and relevant study materials. The structure of course is giving a good platform for me to study this course with less effort and easy to understand all. Also examples and exercise are well designed

  6. gained good knowledge and experience


    This course was surprisingly good and interesting as I gained good knowledge and experience, the mentoring felt like a class room course. Over all, very impressive and happy

  7. I have the correct qualification and everything


    Taking this course has opened doors for me as I have the correct qualification and everything I need to work in a professional receptionist environment

  8. very useful!


    I liked the way the layout of the course and the way it was set out

  9. I really appreciate this


    The staff at global Edu link were very kind and caring, I really appreciate this because it made me felt like I was part of the team.

  10. . i am very happy


    After a few months in receiving my certificate, I managed to find myself a job and i am very happy.

  11. Hotel receptionist course


    very well presented course. Hard to find how to print certificate but otherwise excellent


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Course Reviews

  • Office Administration & Skills Diploma

    Great Course Very Easy to Follow 4

    All the videos broke up on occasions. Easier reading method such as two continuous pages as with Microsoft Word would have been better
    Default avatar
    Alastair Jinks
  • Digital Marketing Training

    Digital marketing course 3

    Mostly good: accessible, straightforward to understand, but giving enough detailed info to make you think you are learning. However, sometimes more detail on "how to do it" rather than "what you have to do" would have been good. Also, three enquiries about how to access support materials (as advertised) went either unanswsered or unsatisfactorily answered. I still have not received them.
    Default avatar

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Brit Academy for Training LTD T/A Study365. Company registration no. 09904629 (England & Wales)

Address: 406 White Horse Lane, London E1 3FY
Phone: 0203 874 9355​
Email: support@study365.co.uk

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