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Would you like enormous earning potential? Do you want a career with plenty of room for progression?

If the answer is yes, then this is the course for you. Whether you are currently working as a Hotel Receptionist, or if you’re just starting out, this course covers everything and will give you a great introduction to the hospitality industry. Get qualified and add a well-recognised certificate to your CV with Study 365, this will show potential employers that you have been professionally trained, and that you can provide Hotel Receptionist duties to the highest standards. This role allows progression and is in high demand at the moment, so once qualified, you will enjoy the perks.

The course is taught in modules and learners will study various useful subjects, like Microsoft Excel, Word, and PowerPoint, so your computer skills will be proven. Other modules include database management, email writing, organising meetings, the reservation process and customer service. In addition, the course goes over how to deal with security issues, so you’ll be fully equipped to handle any situation. As you can see, this course gives a full education and will prepare candidates for a successful career in the hospitality industry.

Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests, and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

Who is this course for?

  • Individuals hoping to work in the hospitality industry
  • Those already working in the hospitality industry.

Course Description:

This online Professional Receptionist Training course is designed for 70 guided learning hours and you will study the topics listed under the course curriculum.

Method of Assessment:

At the end of the course, learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.


Successful candidates receive a Hotel Receptionist Certificate.

Entry Requirements:

Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.

Career Path:

You can start your employment as a hotel receptionist/Switchboard Operator/Telephonist and you move up as front desk supervisor and manager. As this is very important figure for organisation in hospitality industry you can work for high profile organisation with your experience.


Still not convinced?

Download our course brochure & learn more about this course.

Course Curriculum

Download Material
Additional Course Materials for Hotel Receptionist 00:00:00
1: Professional Receptionist Training Course Objectives
Professional Receptionist Training Course Objectives 00:04:00
2: The 90: 90 Principle To Create A Powerful First Impression
The 90: 90 Principle to create a powerful first impression 00:22:00
3: Hot Telephone Tips
Hot Telephone Tips 00:12:00
4: Get The Facts- Ask The Right Questions
Get the facts- ask the right questions 00:21:00
5: Discuss Solutions- Learning To Listen
Discuss Solutions- learning to listen 00:10:00
6: Dealing With Difficult Customers
Dealing with difficult customers 00:20:00
7: Practice Good Telephone Skills
Practice good telephone skills 00:00:00
8: Managing Database And Company Files
Managing database and company files 00:00:00
9: Booking Or Reservation Procedure
Booking or Reservation procedure 00:00:00
10: Deal Effectively With Security And Safety Issues
Deal effectively with security and safety issues 00:00:00
11: Successful Meetings & Minutes
Successful Meetings & Minutes 00:00:00
12: Meeting Arrangements
Meeting Arrangements 00:00:00
13: Arranging Business Travel And Accommodation
Arranging Business Travel and Accommodation 00:00:00
14: Email Tutorial
Email Tutorial 00:00:00
15: How To Use Social Media To Promote Your Company
How to use Social Media to promote your company 00:00:00
16: Minute Taking
Minute Taking 00:00:00
17: Microsoft Excel Tutorial
Microsoft Excel Tutorial 00:00:00
18: MS PowerPoint Tips
MS PowerPoint Tips 00:00:00
19: MS Word Tips & Tricks
MS Word Tips & Tricks 00:00:00
Final Exam
Exam: Hotel Receptionist 00:30:00

CPD Accredited




Awarded by iAP

Awarded by iAP

CPD Accredited Partner

CPD Accredited

CPD Membership No: 10582

Study independently accredited and recognised CPD courses. Gain your certification today.

cvAll students enrolled with STUDY365 are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews.

cvIf you need career support STUDY365 is here for you. We provide excellent career support through our Career Support Service.


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Address: Study365, 406 White Horse Lane, London E1 3FY

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