Hotel Receptionist course

4.7( 11 REVIEWS )
Would you like enormous earning potential? Do you want a career with plenty of room for progression? If the answer …

Would you like enormous earning potential? Do you want a career with plenty of room for progression?

If the answer is yes, then this is the course for you. Whether you are currently working as a Hotel Receptionist, or if you’re just starting out, this course covers everything and will give you a great introduction to the hospitality industry. Get qualified and add a well-recognised certificate to your CV with Study 365, this will show potential employers that you have been professionally trained, and that you can provide Hotel Receptionist duties to the highest standards. This role allows progression and is in high demand at the moment, so once qualified, you will enjoy the perks.

The course is taught in modules and learners will study various useful subjects, like Microsoft Excel, Word, and PowerPoint, so it is an opportunity to enhance your computer skills. Other modules include database management, email writing, organising meetings, the reservation process and customer service. In addition, the course goes over how to deal with security issues, so you’ll be fully equipped to handle any situation. As you can see, this course gives a full education and will prepare candidates for a successful career in the hospitality industry.

The Course will strengthen your customer support skills as it is an essential element to working in the hospitality industry. You will acquire many great traits to handling receptionist duties in the front-office. Learn to greet potential customers and reserve guest rooms. Once qualified in the Hotel Receptionist course, you will gain a set of skills that will help you progress quickly to the next level in your career.

Learning with Study 365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests, and exams. All delivered through a system that you will have unlimited access. An effective support service and study materials will build your confidence to secure your qualification.

  • Who is this course for?
  • Course Description:
  • Method of Assessment:
  • Certification:
  • Entry Requirements:
  • Career Path:
  • Individuals hoping to work in the hospitality industry
  • Those already working in the hospitality industry.

This online Professional Receptionist Training course is designed for 70 guided learning hours and you will study the topics listed under the course curriculum.

At the end of the course, learners will take an online multiple choice question assessment test. The online test is marked straightaway, so you will know immediately if you have passed the course.

Successful candidates will be awarded a Hotel Receptionist Certificate.

Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.

Upon successfully completing the Hotel Receptionist course, you will receive a recognised qualification that will prove your expertise in the industry. The certification will provide exciting employment opportunities across the hospitality sector. You can also study more courses related to this subject and enhance your education. Given below are job titles you can land, along with the average UK salary per annum according to

  • Hotel Receptionist - £16,377 per annum
  • Telephone Operator - £16,556 per annum
  • Front-Desk Receptionist - £16,884 per annum


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Course Curriculum

Getting Started
E Certificate Download Guide 00:00:00
Download Material
Additional Course Materials for Hotel Receptionist
1: Professional Receptionist Training Course Objectives
Professional Receptionist Training Course Objectives 00:04:00
2: The 90: 90 Principle To Create A Powerful First Impression
The 90: 90 Principle to create a powerful first impression 00:22:00
3: Hot Telephone Tips
Hot Telephone Tips 00:12:00
4: Get The Facts- Ask The Right Questions
Get the facts- ask the right questions
5: Discuss Solutions- Learning To Listen
Discuss Solutions- learning to listen
6: Dealing With Difficult Customers
Dealing with difficult customers 00:20:00
7: Practice Good Telephone Skills
Practice good telephone skills
8: Managing Database And Company Files
Managing database and company files
9: Booking Or Reservation Procedure
Booking or Reservation procedure
10: Deal Effectively With Security And Safety Issues
Deal effectively with security and safety issues
11: Successful Meetings & Minutes
Successful Meetings & Minutes
12: Meeting Arrangements
Meeting Arrangements
13: Arranging Business Travel And Accommodation
Arranging Business Travel and Accommodation
14: Email Tutorial
Email Tutorial
15: How To Use Social Media To Promote Your Company
How to use Social Media to promote your company
16: Minute Taking
Minute Taking
17: Microsoft Excel Tutorial
Microsoft Excel Tutorial
18: MS PowerPoint Tips
MS PowerPoint Tips
19: MS Word Tips & Tricks
MS Word Tips & Tricks
Mock Exam
Mock Exam: Hotel Receptionist 00:30:00
Final Exam
Exam: Hotel Receptionist 00:30:00
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