Diploma in Administrative Management, Secretarial & Personal Assistant
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Would you like enormous earning potential? Do you want a career with plenty of room for progression? If the answer …
Would you like enormous earning potential? Do you want a career with plenty of room for progression?
If the answer is yes then Study365 has the perfect opportunity. Whether you have some experience or are just starting out you can dramatically improve your skills and enhance your CV with Administrative, Secretarial and PA skills. This not only proves to employers that you have been professionally trained; it shows that you can provide administrative support to the highest standard.
This Administrative Management, Secretarial & Personal Assistant Diploma (USA Standards) Course is a combination of the courses of:
- Executive Secretarial & PA Training
- Administrative Skills
If you are interested in gaining a position as a highly paid Office Administrator, Secretary, or Personal Assistant, then this qualification from Study365 is the perfect opportunity. The course bundle focuses on building practical knowledge so that upon successful completion you are fully prepared for work. Whether you are a complete beginner or have some experience, this course bundle covers everything in a concise manner.
Studying with Study365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand. This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests, and exams. All delivered through a system that you will have unlimited access. An effective support service and study materials will build your confidence to study efficiently and guide you to secure your qualification.
Please Note: This Course is Based on USA Standards
Please Note: You will need Quickbooks installed on your computer, or have access to a computer with Quickbooks installed on it. We do not provide Quickbooks software.
- Who should take the course?
- Course details:
- Assessment method:
- Certification:
- Entry Requirements:
- Career opportunities:
This course is especially suited for Office Administrators, PAs and Secretaries looking to further their careers.
This Administrative Management, Secretarial & Personal Assistant course covers the topics listed under the curriculum.
At the end of the course, learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.
Successful candidates will be awarded a Diploma in Administrative Management ,Secretarial & Personal Assistant - Level 3
Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.
Learn how to provide the required administrative assistance to your supervisor and further develop your secretarial skills by undertaking this course. Understand how this course will ensure that your earning potential is increased greatly. Take this perfect opportunity to ensure a growth of your success. A career with bright prospects await you with the completion of this course. According to www.payscale.uk, some of the key job positions along with the average UK salary per annum you can go for after completing this course will be as follows.
- Personal Assistant - £25,144 per annum
- Secretary - £19,554 per annum
- Legal Secretary - £18,879 per annum
- Medical Secretary - £20,374 per annum
- Executive Assistant - £30,567 per annum
Course Curriculum
| Getting Started | |||
| E Certificate Download Guide | 00:00:00 | ||
| 1. JOB FUNCTIONS AND DESCRIPTION OF A SECRETARY/ AND PA | |||
| Job functions and Description of a Secretary/ PA | |||
| 2. DIARY MANAGEMENT | |||
| Diary Management | |||
| Diary and Time Management with Outlook 2007 | 01:26:00 | ||
| Diary and Time Management with Outlook 2016 | 00:00:00 | ||
| 3. BUSINESS REPORTS AND LETTER WRITING | |||
| Business Writing Skills | |||
| Introduction to Business Report Writing | 00:29:00 | ||
| Exploring Reports | 00:34:00 | ||
| How to Prepare for Writing | 00:51:00 | ||
| Exercise Files: Business Report Writing | |||
| 3.1: Business Writing | |||
| Business Writing | |||
| 3.2: Collaborative Business Writing | |||
| Collaborative Business Writing | |||
| 3.3: Proposal Writing | |||
| Proposal Writing | |||
| 3.4: Business Ethics | |||
| Business Ethics | |||
| 4. E-MAILS WRITING TIPS | |||
| Introduction to Effective Email Writing | 00:25:00 | ||
| Writing Email Messages | 00:22:00 | ||
| Email Manners | 00:25:00 | ||
| 5. HANDLING CONFIDENTIAL DOCUMENTS | |||
| Handling Confidential Documents | |||
| 6. SUCCESSFUL MEETING MINUTES | |||
| Taking Minutes | 00:23:00 | ||
| 6.1: Meeting Management | |||
| Meeting Management | |||
| 7. NOTE TAKING | |||
| Note Taking | 00:40:00 | ||
| Exercise Files: Note Taking | |||
| 8. DATA MANAGEMENT, RECORD KEEPING AND FILING | |||
| Data Management & Record Keeping | |||
| 9. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS | |||
| Appointment Booking and Arrange an Interview | 00:12:00 | ||
| 10. DELIVERING POSTAL MAIL | |||
| Delivering Postal Mail | 00:33:00 | ||
| 11. DICTATING | |||
| Dictating | 01:09:00 | ||
| 12. CUSTOMER SERVICE AND TELEPHONE HANDLING SKILLS | |||
| Customer Service Basics Over the Phone | |||
| Get the facts- ask the right questions | |||
| Discuss Solutions- learning to listen | |||
| Dealing with difficult customers | 00:20:00 | ||
| Developing Inbound & Outbound Telephone Skills | |||
| Hot Telephone Tips | 00:12:00 | ||
| Handling Complaints and Difficult customers | |||
| 12.1: Telephone Etiquette | |||
| Telephone Etiquette | |||
| 13. ORGANISING A MEETING | |||
| Organising a Meeting | 00:00:00 | ||
| Exercise Files: Organising Meeting | |||
| 14. BOOKKEEPING | |||
| Introduction to Accounting | 00:33:00 | ||
| Financial & Managerial Accounting | 00:00:00 | ||
| Taxes | 00:25:00 | ||
| 15. INVOICING/PETTY CASH | |||
| Invoicing and Petty cash | |||
| 16. DOCUMENT PROOFREADING | |||
| Document Proofreading | |||
| 17. QUICKBOOKS FOR PAYROLL MANAGEMENT | |||
| Introduction to QuickBooks | 00:18:00 | ||
| Setting up the Employee Payroll | 00:40:00 | ||
| Running the Payroll | 00:29:00 | ||
| Exercise Files: QuickBooks for Payroll Management | |||
| 18. TIPS FOR SPEED READING | |||
| Tips for Speed Reading | 00:07:00 | ||
| 19. CREATING AN EFFECTIVE CV AND COVER LETTER | |||
| Business Resumes & Job Applications | |||
| How to Gather Information for Your CV | 00:32:00 | ||
| Write your CV | 00:37:00 | ||
| CV Writing Tips and Layouts | 00:33:00 | ||
| Different CV Formats | 00:47:00 | ||
| Saving a CV to Different Formats and Online CV Banks | 00:34:00 | ||
| Finishing Your CV | 00:21:00 | ||
| Exercise Files: Creating an Effective CV | |||
| 20. TIME MANAGEMENT | |||
| Introduction to Time Management | 00:22:00 | ||
| Fundamentals of Productivity | 00:35:00 | ||
| How to Use Your Calendar Effectively | 00:31:00 | ||
| Setting up Priorities and Schedule | 00:37:00 | ||
| Timer Budgeting | 00:44:00 | ||
| Exercise Files: Time Management | |||
| 20.1: Event Planning | |||
| Event Planning | |||
| 21. MOTIVATING EMPLOYEES | |||
| Motivating Employees | 00:24:00 | ||
| 22. TYPING SPEED DEVELOPMENT | |||
| Effective Typing | 00:00:00 | ||
| 22.1: Administrative Procedure | |||
| Administrative Procedure | |||
| 23. MICROSOFT WORD | |||
| Introduction to Microsoft Word | 00:01:00 | ||
| First Step to MS Word | 00:31:00 | ||
| Text Editing & Formatting | 00:44:00 | ||
| Formatting Paragraph and Pages | 00:48:00 | ||
| Creating Styles, Themes, Number and Bullets | 00:39:00 | ||
| Columns & Tables | 01:33:00 | ||
| Macros and Proofing | 00:33:00 | ||
| Sharing and Reviewing Documents | 00:27:00 | ||
| Modify Word Document | 00:15:00 | ||
| Exercise Files: Microsoft Word 2016 | |||
| 24. MICROSOFT EXCEL | |||
| Getting Started with Microsoft Excel | 00:42:00 | ||
| Data Entering | 00:24:00 | ||
| Creating Formulas and Functions | 00:41:00 | ||
| Formatting | 01:02:00 | ||
| IF, VLOOKUP, and Power Functions, Security & Sharing | 00:51:00 | ||
| Data Management, Data Analysis Tools | 01:20:00 | ||
| PivotTables & Macros | 01:21:00 | ||
| Exercise Files: Microsoft Excel 2016 | |||
| 25. MICROSOFT POWERPOINT | |||
| Getting Started with Microsoft PowerPoint | 00:10:00 | ||
| Working with Presentations & Slides | 00:37:00 | ||
| Adding Pictures & Contents to Slides | 00:46:00 | ||
| Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides | 00:39:00 | ||
| Preparing & Delivering the Presentation | 00:26:00 | ||
| Reusing and Sharing Presentations | 00:20:00 | ||
| Exercise Files: Microsoft PowerPoint 2016 | |||
| 26. MICROSOFT OUTLOOK | |||
| Getting Started with Outlook | 00:08:00 | ||
| Adding and Connecting Accounts, Reading & Organizing Mails | 01:02:00 | ||
| Creating and Sending Mail, Creating and Working with People | 00:44:00 | ||
| Working with Delegates & Calendars | 00:40:00 | ||
| Creating Tasks and Notes, Working with Outlook Data | 00:13:00 | ||
| 27. Accounting and Bookkeeping | |||
| Introduction to Basic Accounting | 00:33:00 | ||
| Financial Accounting | 00:55:00 | ||
| Managerial Accounting | 00:51:00 | ||
| Income Taxes | 00:25:00 | ||
| Introduction and Review the Financial Statements | 00:22:00 | ||
| Bookkeeping Process | 00:20:00 | ||
| Transaction and Accounting Equation | 00:22:00 | ||
| The General Ledger | 00:21:00 | ||
| 28. Bookkeeping | |||
| Bookkeeping | |||
| 29. Budgets & Financial Reports | |||
| Budgets & Financial Reports | |||
| 30. Communication Fundamentals | |||
| Introduction to Communication Fundamentals | 00:40:00 | ||
| Adapting to Audience and Build Trust | 00:57:00 | ||
| Managing Communication Challenges | 00:25:00 | ||
| 31. Communication Strategy | |||
| Communication Strategies | |||
| 32. Emotional Intelligence | |||
| Introduction to Emotional Intelligence | 00:17:00 | ||
| Developing Self Awareness & Self-Regulation | 00:36:00 | ||
| Building Awareness with Others | 00:19:00 | ||
| Building Relationship | 00:31:00 | ||
| Exercise Files- Emotional Intelligence | |||
| 33. Administrative Human Resources Fundamentals | |||
| Introduction to Administrative HR | 00:13:00 | ||
| Administrative Duties | 00:19:00 | ||
| Recruitment and Selection | 00:25:00 | ||
| Employee Performance Management | 00:27:00 | ||
| Exercise Files – Human Resources Fundamentals | |||
| 34. Employee Recruitment | |||
| Employee Recruitment | |||
| 35. Leadership Essentials | |||
| Understanding Leadership- | 00:22:00 | ||
| Set a Solid Foundation and Direction | 00:25:00 | ||
| Motivate Commitments | 00:31:00 | ||
| Drive for Results | 00:21:00 | ||
| Develop Yourself | 00:22:00 | ||
| Exercise Files- Leadership Essentials | |||
| 36. MANAGEMENT ESSENTIALS | |||
| Understanding Management | 00:23:00 | ||
| Managing People & Performance | 01:09:00 | ||
| Managing the Business Environment | 00:35:00 | ||
| Leading Up and Down the Organisation | 00:20:00 | ||
| How to Create Strong Teams | 00:15:00 | ||
| Motivating Your Team | 00:21:00 | ||
| Enhance Your Career and Communication | 00:15:00 | ||
| Leading Change | 00:22:00 | ||
| Motivating Employees | 00:24:00 | ||
| Building a Better Office | 00:22:00 | ||
| Planning Team Building Retreat | 00:16:00 | ||
| Managing Different Types of Employees | 00:24:00 | ||
| Communicating Ideas | 00:18:00 | ||
| Working on Projects | 00:21:00 | ||
| Improving Yourself | 00:23:00 | ||
| Embracing Self Improvement | 00:19:00 | ||
| Reducing Friction | 00:21:00 | ||
| Creativity & Innovation | 00:22:00 | ||
| Exercise Files- Management Essentials | |||
| 37. Safety in the Work Place | |||
| Safety in the Work Place | |||
| Mock Exam | |||
| Mock Exam : Administrative Assistant Diploma | 00:50:00 | ||
| Final Exam | |||
| Exam : Administrative Assistant Diploma | 00:50:00 | ||
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