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Would you like enormous earning potential? Do you want a career with plenty of room for progression?

If the answer is yes then Study365 has the perfect opportunity. Whether you have some experience or are just starting out you can dramatically improve your skills and enhance your CV with Administrative, Secretarial and PA skills. This not only proves to employers that you have been professionally trained; it shows that you can provide administrative support to the highest standard.

This Administrative Management & Secretarial Personal Assistant Diploma Course is a combination of the courses of:

  1. Executive Secretarial & PA Training 
  2. Administrative Skills 

If you are interested in gaining a position as a highly paid Office Administrator, Secretary, or Personal Assistant, then this qualification from Study365 is the perfect opportunity. The course bundle focuses on building practical knowledge so that upon successful completion you are fully prepared for work. Whether you are a complete beginner or have some experience, this course bundle covers everything in a concise manner.

Studying with Study365 has many advantages. The course material is delivered straight to you and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand. This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests, and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study efficiently and guide you to secure your qualification.

Who should take the course?

This course is especially suited for Office Administrators, PAs and Secretaries looking to further their careers.

Course details:

This Administrative Management & Secretarial Personal Assistant course covers the topics listed under the curriculum.

Assessment method:

At the end of the course, learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.

Certification:

Successful candidates will be awarded a Diploma in Administrative Management & Secretarial Personal Assistant.

Entry Requirements:

Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.

Career opportunities:

On completion of the course, you will have many different career paths open to you, including:

  • PA
  • Secretary
  • Legal Secretary
  • Medical Secretary
  • Executive Assistant

 

Still not convinced?

Download our course brochure & learn more about this course.

Course Curriculum

1. JOB FUNCTIONS AND DESCRIPTION OF A SECRETARY/ AND PA
Job functions and Description of a Secretary/ PA 00:00:00
2. DIARY MANAGEMENT
Diary Management 00:00:00
Diary and Time Management with Outlook 01:26:00
3. BUSINESS REPORTS AND LETTER WRITING
Business Writing Skills 02:00:00
Introduction to Business Report Writing 00:29:00
Exploring Reports 00:34:00
How to Prepare for Writing 00:51:00
Exercise Files: Business Report Writing 00:00:00
3.1: Business Writing
Business Writing 00:00:00
3.2: Collaborative Business Writing
Collaborative Business Writing 00:00:00
3.3: Proposal Writing
Proposal Writing 00:00:00
3.4: Business Ethics
Business Ethics 00:00:00
4. E-MAILS WRITING TIPS
Introduction to Effective Email Writing 00:25:00
Writing Email Messages 00:22:00
Email Manners 00:25:00
5. HANDLING CONFIDENTIAL DOCUMENTS
Handling Confidential Documents 00:00:00
6. SUCCESSFUL MEETING MINUTES
Taking Minutes 00:23:00
6.1: Meeting Management
Meeting Management 00:00:00
7. NOTE TAKING
Note Taking 00:40:00
Exercise Files: Note Taking 00:00:00
8. DATA MANAGEMENT, RECORD KEEPING AND FILING
Data Management & Record Keeping 00:00:00
9. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS
Appointment Booking and Arrange an Interview 00:12:00
10. DELIVERING POSTAL MAIL
Delivering Postal Mail 00:33:00
11. DICTATING
Dictating 01:09:00
12. CUSTOMER SERVICE AND TELEPHONE HANDLING SKILLS
Customer Service Basics Over the Phone 00:30:00
Get the facts- ask the right questions 00:21:00
Discuss Solutions- learning to listen 00:10:00
Dealing with difficult customers 00:20:00
Developing Inbound & Outbound Telephone Skills 00:30:00
Hot Telephone Tips 00:12:00
Handling Complaints and Difficult customers 00:00:00
12.1: Telephone Etiquette
Telephone Etiquette 00:00:00
13. ORGANISING A MEETING
Organising a Meeting 00:00:00
Exercise Files: Organising Meeting 00:00:00
14. BOOKKEEPING
Introduction to Accounting 00:33:00
Financial & Managerial Accounting 00:00:00
Taxes 00:25:00
15. INVOICING/PETTY CASH
Invoicing and Petty cash 00:00:00
16. DOCUMENT PROOFREADING
Document Proofreading 00:00:00
17. QUICKBOOKS FOR PAYROLL MANAGEMENT
Introduction to QuickBooks 00:18:00
Setting up the Employee Payroll 00:40:00
Running the Payroll 00:29:00
Exercise Files: QuickBooks for Payroll Management 00:00:00
18. TIPS FOR SPEED READING
Tips for Speed Reading 00:07:00
19. CREATING AN EFFECTIVE CV AND COVER LETTER
Business Resumes & Job Applications 01:00:00
How to Gather Information for Your CV 00:32:00
Write your CV 00:37:00
CV Writing Tips and Layouts 00:33:00
Different CV Formats 00:47:00
Saving a CV to Different Formats and Online CV Banks 00:34:00
Finishing Your CV 00:21:00
Exercise Files: Creating an Effective CV 00:00:00
20. TIME MANAGEMENT
Introduction to Time Management 00:22:00
Fundamentals of Productivity 00:35:00
How to Use Your Calendar Effectively 00:31:00
Setting up Priorities and Schedule 00:37:00
Timer Budgeting 00:44:00
Exercise Files: Time Management 00:00:00
20.1: Event Planning
Event Planning 00:00:00
21. MOTIVATING EMPLOYEES
Motivating Employees 00:24:00
22. TYPING SPEED DEVELOPMENT
Effective Typing 00:00:00
22.1: Administrative Procedure
Administrative Procedure 00:00:00
23. MICROSOFT WORD
Introduction to Microsoft Word 00:01:00
First Step to MS Word 00:31:00
Text Editing & Formatting 00:44:00
Formatting Paragraph and Pages 00:48:00
Creating Styles, Themes, Number and Bullets 00:39:00
Columns & Tables 01:33:00
Macros and Proofing 00:33:00
Sharing and Reviewing Documents 00:27:00
Modify Word Document 00:15:00
Exercise Files: Microsoft Word 2016 00:00:00
24. MICROSOFT EXCEL
Getting Started with Microsoft Excel 00:42:00
Data Entering 00:24:00
Creating Formulas and Functions 00:41:00
Formatting 01:02:00
Worksheet Views, Multiple Worksheets and Workbooks 00:52:00
IF, VLOOKUP, and Power Functions, Security & Sharing 00:51:00
Data Management, Data Analysis Tools 01:20:00
PivotTables & Macros 01:21:00
Exercise Files: Microsoft Excel 2016 00:00:00
25. MICROSOFT POWERPOINT
Getting Started with Microsoft PowerPoint 00:10:00
Working with Presentations & Slides 00:37:00
Adding Pictures & Contents to Slides 00:46:00
Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides 00:39:00
Preparing & Delivering the Presentation 00:26:00
Reusing and Sharing Presentations 00:20:00
Exercise Files: Microsoft PowerPoint 2016 00:00:00
26. MICROSOFT OUTLOOK
Getting Started with Outlook 00:08:00
Adding and Connecting Accounts, Reading & Organizing Mails 01:02:00
Creating and Sending Mail, Creating and Working with People 00:44:00
Working with Delegates & Calendars 00:40:00
Creating Tasks and Notes, Working with Outlook Data 00:13:00
27. Accounting and Bookkeeping
Introduction to Basic Accounting 00:33:00
Financial Accounting 00:55:00
Managerial Accounting 00:51:00
Income Taxes 00:25:00
Introduction and Review the Financial Statements 00:22:00
Bookkeeping Process 00:20:00
Transaction and Accounting Equation 00:22:00
The General Ledger 00:21:00
28. Bookkeeping
Bookkeeping 00:00:00
29. Budgets & Financial Reports
Budgets & Financial Reports 00:00:00
30. Communication Fundamentals
Introduction to Communication Fundamentals 00:40:00
Adapting to Audience and Build Trust 00:57:00
Managing Communication Challenges 00:25:00
31. Communication Strategy
Communication Strategies 00:00:00
32. Emotional Intelligence
Introduction to Emotional Intelligence 00:17:00
Developing Self Awareness & Self-Regulation 00:36:00
Building Awareness with Others 00:19:00
Building Relationship 00:31:00
Exercise Files- Emotional Intelligence 00:00:00
33. Administrative Human Resources Fundamentals
Introduction to Administrative HR 00:13:00
Administrative Duties 00:19:00
Recruitment and Selection 00:25:00
Employee Performance Management 00:27:00
34. Employee Recruitment
Employee Recruitment 00:00:00
35. Leadership Essentials
Understanding Leadership- 00:22:00
Set a Solid Foundation and Direction 00:25:00
Motivate Commitments 00:31:00
Drive for Results 00:21:00
Develop Yourself 00:22:00
Exercise Files- Leadership Essentials 00:00:00
36. MANAGEMENT ESSENTIALS
Understanding Management 00:23:00
Managing People & Performance 01:09:00
Managing the Business Environment 00:35:00
Leading Up and Down the Organisation 00:20:00
How to Create Strong Teams 00:15:00
Motivating Your Team 00:21:00
Enhance Your Career and Communication 00:15:00
Leading Change 00:22:00
Motivating Employees 00:24:00
Building a Better Office 00:22:00
Planning Team Building Retreat 00:16:00
Managing Different Types of Employees 00:24:00
Communicating Ideas 00:18:00
Working on Projects 00:21:00
Improving Yourself 00:23:00
Embracing Self Improvement 00:19:00
Reducing Friction 00:21:00
Creativity & Innovation 00:22:00
Exercise Files- Management Essentials 00:00:00
37. Safety in the Work Place
Safety in the Work Place 00:00:00
Mock Exam
Mock Exam : Administrative Assistant Diploma 00:50:00
Final Exam
Exam : Administrative Assistant Diploma 00:30:00
777 STUDENTS ENROLLED

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cvAll students enrolled with STUDY365 are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews.
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Course Reviews

  • Office Administration & Skills Diploma

    Great Course Very Easy to Follow 4

    All the videos broke up on occasions. Easier reading method such as two continuous pages as with Microsoft Word would have been better
    Default avatar
    Alastair Jinks
  • Digital Marketing Training

    Digital marketing course 3

    Mostly good: accessible, straightforward to understand, but giving enough detailed info to make you think you are learning. However, sometimes more detail on "how to do it" rather than "what you have to do" would have been good. Also, three enquiries about how to access support materials (as advertised) went either unanswsered or unsatisfactorily answered. I still have not received them.
    Default avatar
    andrew




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