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ISO 20000: Information Technology Service Management Systems Foundation is focused on individuals who are interested in obtaining the knowledge and skills necessary on the ISO Standards which are used within a service management environment of a business. The international standard will specify the requirements needed for any business when implementing and constantly improving a service management system effectively. All the requirements which are a necessity in the process of meeting the service requirements specified in this standard have been included in the certification.

The ISO 10019 standard in Management Systems Consultant is concerned with managing the quality management systems pertaining to an organisation for the purpose of achieving the goals and objectives of the business. This exam will help in improving your existing knowledge about this standard and move towards a consulting role on the business after obtaining this certification. Become sufficiently competent enough to work as a consultant overseeing the quality management system in your place of work after passing the exam successfully. However, this exam does not lead to a specific stand-alone certification at a Consultant level. Therefore, the exam should be done in combination with another Professional Level ISO certification exam provided by PeopleCert. Then the learner could achieve a desired Consultant grade certification within a selected ISO.

N.B. We do not provide the course. only the official exam is included in this program

Why study at Study 365? 

The amount of commitments which the modern professionals tend to face keep increasing constantly, hence the importance for online education has enhanced. This results in a higher demand for such course providers who offer online courses to learners. Study 365 is an Accredited Examination Organisation, which will be able to provide learners with a competitive advantage over competing institutions. The high quality courses and exams offered tend to provide high value to learners as well and the aspect of learning tends to be more efficient by being accessible to study from your home. Study 365 will make sure that the certification you receive is of high quality and value, with a higher chance of a career development.

Study 365 has made it easier to obtain new skills and knowledge since they have made it increasingly easier and more flexible for learners to study. There are hundreds of online courses for you to choose from, which are affordable and offer high value in terms of career development to the learners.

This certification will help you to:

By completing the exams in a successful manner, you would be able to;

ISO 20000 Information Technology Service Management Systems Foundation

  • Obtain a certification which states that you have a solid understanding of the standard and its content.
  • Ability to implement these requirements in a service organisation effectively
  • Ability to demonstrate your commitment to ongoing education and professional ISO standards
  • Prove that you have a solid understanding of the content and requirements of the international ISO standards

ISO 10019 Management Systems Consultant 

  • Understand the factors taken into consideration when selecting an appropriate quality management system for the business
  • Gain a solid understanding of the guidelines of the ISO 10019 International standard
  • Understand the best methods to select quality management system consultants for an organisation

Who is this exam aimed at?

  • The ISO 10019 Management Systems Consultant exam is focused on those who are working in a quality management environment in a business or are hoping to go for a career in this aspect.
  • The ISO 20000 Information Technology Service Management Systems Foundation exam will be focused on professionals who play a key role in the of IT service management processes and those who are interested in pursuing a career in IT service management

Entry Requirements

  • Learners should be over 19 years old, and must should have a basic understanding of Maths, English, and ICT

Method of Assessment   

The exam format is as follows:

  1. Closed book exam
  2. Only in English Language
  3. Exam duration 60 minutes
  4. Exam pass mark is 26 marks


Once you have successfully passed the examination, you will receive The ISO 20000 Information Technology Service Management Systems Foundation and ISO 10019 Management Systems Consultant Certificates.

Awarding Body

Once you have passed the examination successfully, you will receive your certificate from PeopleCert. PeopleCert is a market leader in the aspect of assessing and providing certification of the relevant professional skills of learners. They are also involved in partnering multinationals as well as government bodies so that they could offer more standardised and high quality exams to the learners. PeopleCert is known for offering millions of different exams across more than 200 countries worldwide and in 25 languages as well. They are prominent in the industry for using state of the art technology and helping professionals to realize their true potential.

Progression Path

This exam bundle would be ideal for those looking to work in the IT Service management industry and in quality management systems. You will be able to implement effective quality management systems in your place of work and also manage the IT service management systems in an effective manner as well. A highly useful exam bundle, which will provide high value to your certification. A career with bright prospects awaits you with the completion of this exam package. According to www.payscale.uk, some of the key job positions along with the average UK salary per annum you can go for after completing this exam bundle will be as follows.

ISO 20000: Information Technology Service Management Systems Foundation

  • Senior IT Project Manager – £59,632 per annum
  • Business Analyst – £35,733 per annum
  • IT consultant – £39,991 per annum
  • IT development leader – £42,278 per annum
  • System developer – £31,631 per annum
  • Information system manager – £39,899 per annum
  • Information Technology Manager – £38,778 per annum
  • Information Technology Consultant – £40,411 per annum
  • Information Technology Director – £77,982 per annum
  • Project Manager, IT – £42,157 per annum
  • Service Delivery Manager – £40,819 per annum

ISO 10019 : Management Systems Consultant

  • Quality Manager – £35,525 per annum
  • Quality Assurance (QA) / Quality Control (QC) Inspector – £22,117 per annum
  • Quality Assurance Manager – £35,406 per annum
  • Quality Assurance (QA) Engineer – £29,733 per annum
  • Quality Assurance (QA) Technician – £20,892 per annum
  • Quality Control Inspector – £20,518 per annum
  • Sales Consultant – £20,508 per annum
  • Risk Management Consultant – £43,544 per annum
  • HR Consultant – £35,907 per annum

Course Curriculum

Book Your Exam – ISO 20000: Information Technology Service Management Systems Foundation and ISO 10019: Management Systems Consultant 00:00:00

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