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Course Outline:

Qualification Title: Certificate in Real World Strategies & Tools

Qualification Type: Level 2 Certificate

Accreditation Status: Accredited by CPD and iAP

Course Duration: self-paced (module availability: 365 days)

Guided Learning Hours: 08

Availability: International

Conflict in the workplace is never pleasant. And in the role of supervisor or manager how do you deal with this type of friction?

The Certificate in Real World Strategies & Tools is designed for people in leadership positions to take charge in times of conflict. While conflict is inevitable, too much of it can be harming to productivity and relationships. You want there to be healthy conflict, not something that becomes stressful and the focus of work itself.

The Certificate in Real World Strategies & Tools will give learners the tools on dealing and managing with everyday conflict, and resolving issues before it takes over. You will learn how to keep an observation of the daily struggles in a workplace, understand how situations can escalate and keep calm by listening well.

You will learn to identify sources and signs of early conflict, and use effective tactics and strategies to resolve it. As Managers, you must have the self-control not to be drawn into other people’s conflicts but rather listen carefully and be understanding so that you can bring the situation back to normal.

Learning Outcomes

  • Learn to identify the early signs of conflict and control it before it escalates to an unpleasant situation
  • Be a listening Manager and help minimise conflicts
  • Learn how to not get caught in the middle of conflicting situations
  • Learn how to be calm and controlled in the face of escalating conflicts
  • Learn to have a controlled environment with minimum friction

Why consider learning at Study 365?

With so many commitments in our lives, we may not have the time to learn new skills. The beauty of studying online is that you get to find this balance between your education and your daily commitments

Study 365 offers hundreds of online courses to students across the world. Gaining new skills has never been this easy as many of our courses are open to students with little or no qualifications or previous experience. All the courses are up-to-date, relevant, affordable, and will build on existing expertise or give you a jump-start to a new career. The courses are meticulously designed and equals what is offered in a classroom setting. With a solid reputation that has established and made us made us one of the most trusted and reliable online course providers we offer the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in your chosen career. You can learn at your own pace at Study 365 and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules, interactive quizzes and free resources which include Free CV writing pack, free career support and course demo to make your learning experience enriching and more rewarding.

Course Titles

  • Module 1: Introduction to Your Conflict Management Course
  • Module 2: Understand the Keys to Conflict
  • Module 3: How Misunderstandings Arise… and the Solution
  • Module 4: Personality Types in Conflict
  • Module 5: Escalation of Conflict
  • Module 6: De-escalating Conflict
  • Module 7: Closing Section

Course Benefits

  • Written and designed by the industry’s finest expert instructors with over 15 years experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Gain access to quality video tutorials
  • Unlimited 12 months access from anywhere, anytime
  • Support by email, phone and live chat
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Quizzes, tests mock exams, practice exams to ensure you are 100% ready
  • Eligible for TOTUM discount card

Course Duration

You have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at anytime.

Entry Requirements

  • You must be over the age of 16 and have a basic understanding of Maths, English and ICT
  • Individuals who are team leaders and supervisors

Whom is this course aimed at?

  • The course is for managers who want to reduce conflicts in their workplace
  • Individuals who are aiming to be in leadership positions and want to learn how to be calm and controlled managers
  • The course is for supervisors who want to enhance their knowledge in managing people with diverse personalities
  • Anyone interested in becoming effective leaders in the workplace

Method of Assessment

At the end of the course you will be required to take a multiple choice question assessment test. The multiple choice question assessment will be automatically marked with learners receiving an instant grade.

Certification

Those who successfully complete the exam will be awarded a Certificate in Real World Strategies & Tools.

Awarding Body

The Certificate in Real World Strategies & Tools certification will be awarded by CPD & iAP. This internationally recognised qualification will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in an enterprise environment.

Progression and Career Path

Once you successfully complete Dealing with Conflict at Work – Certificate in Real World Strategies & Tools you will be qualified to work in the following positions. The qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to https://www.payscale.com is given below.

  • Project Manager  (average UK yearly salary: £35,808)
  • Operations Manager (average UK yearly salary: £34,275)
  • Team Leader (average UK yearly salary: £23,940)
  • Supervisor (average UK yearly salary: £24,401)

Course Curriculum

1: Introduction to Your Conflict Management Course
Welcome to the Course 00:00:00
Your Workbook for the Course 00:00:00
What are Conflict and Conflict Management? 00:00:00
Your Conflict Log 00:00:00
2: Understand the Keys to Conflict
The Rational and Irrational Sources of Conflict 00:00:00
The Effects of Respect on Conflict 00:00:00
How to Use Respect to Help Resolve Conflict 00:00:00
3: How Misunderstandings Arise... and the Solution
How Communication Works 00:00:00
How we Listen: The Four Listening Levels 00:00:00
How to Listen Well 00:00:00
4: Personality Types in Conflict
How Personality Types Conflict 00:00:00
How Specific Personalities Clash at Work 00:00:00
How to Avoid Personality Clash 00:00:00
5: Escalation of Conflict
Resistance: It’s Not Conflict… yet. 00:00:00
The Onion Model of Resistance 00:00:00
The Signs of Conflict Escalation 00:00:00
6: De-escalating Conflict
The Strategies for Handling Conflict 00:00:00
Conflict De-escalation Process 00:00:00
Conflict Handling Modes – The Thomas-Kilmann Model 00:00:00
The Five Thomas-Kilmann Modes 00:00:00
Getting Help from a Third Party 00:00:00
How to Recover from a Broken (Professional) Relationship 00:00:00
7: Closing Section
Good Conflict and Bad Conflict 00:00:00
The Secret to Avoiding Conflict 00:00:00
Mock Exam
Mock : Certificate in Real World Strategies & Tools 00:40:00
Exam
Exam : Certificate in Real World Strategies & Tools 00:40:00

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