Conflict Management and Crucial Conversations – Level 3

4.3( 6 REVIEWS )
Overview Individuals who wish to enhance their communication skills, have difficult conversations and minimise conflict management require in-depth training. This …


Individuals who wish to enhance their communication skills, have difficult conversations and minimise conflict management require in-depth training. This is particularly true if you hold a position of hierarchy such as Supervisor or Manager. Conflict Management and Crucial Conversations– Level 3 is the perfect course to teach you how to have these difficult conversations while making sure others feel relaxed and comfortable. How do you deliver a difficult message while ensuring people feel appreciated and heard? This course is of great value and will provide the opportunity to learn how to have these uncomfortable conversations with productive results. You can apply these concepts not just when having an uncomfortable conversation, but in all areas of your life when you need to make a stand. There are some crucial steps that must be practised when having challenging conversation. For instance, steps such as how to present the problem, asking critical questions, listening to others, agreeing on the best steps and making the closing argument.

Conflict Management and Crucial Conversations– Level 3 will provide an introduction, clear structure to the conversation, ensuring others feel respected and listening to other people.

Conflict Management and Crucial Conversations– Level 3 is comprehensive and will feature the best advice and guidance on expanding your career across multiple industries. There is an ever-increasing need for qualified individuals who have a solid understanding of what it takes to be effective in their job role, and there has never been a better time than right now to land your dream job! This is a CPD certified course that will demonstrate to potential employers you are continually developing yourself, and will make you a desirable candidate.

Why You Should Consider Taking this Course at Study365?

Study365 is a leading online provider for several accrediting bodies, and provides learners the opportunity to take this exclusive course awarded by CPD.  At Study365, we give our fullest attention to our learners’ needs and ensure they have the necessary information required to proceed with the training.

Learners who register with us will be given excellent learning support, discounts for future purchases and be eligible for a TOTUM Discount card and Student ID card with amazing offers and access to retail stores, the library, cinemas, gym memberships and their favourite restaurants.

  • Learning Outcome
  • Access Duration
  • Who is this Course for?
  • Entry Requirements
  • Method of Assessment
  • Certification
  • Awarding Body
  • Career Path & Progression
  • Learn how to deliver difficult messages effectively
  • Make sure other people whom you’re talking to feel appreciated
  • Learn to make others feel comfortable during difficult conversations
  • Earn a recognised qualification to boost your CV as an effective communicator

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lessons at any time.

This course is recommended for,

  • Individuals who wish to improve their communication skills
  • Aspiring Managers and Supervisors
  • Learners should be over the age of 16, and have a basic understanding of English, ICT and numeracy.
  • A sound educational background is recommended

In order to qualify in the course ‘Conflict Management and Crucial Conversations– Level 3’ successfully, learners will take an online test with each module being rounded off with multiple-choice questions. This online test is marked automatically, so you will receive an instant grade and know whether you have passed the course.

Upon the successful completion of the course, you will be awarded the ‘Conflict Management and Crucial Conversations– Level 3’ certificate accredited by CPD.

CPD is a leading awarding body in the United Kingdom that meets an excellent standard of high quality education. CPD is committed towards the enhancement of proficiency and personal skills in order to develop learners’ skills and abilities. CPD ensures that both practical and academic qualifications assist individuals to re-skill or up-skill and maintain a competitive advantage in their chosen industry.

The Certificate in Conflict Management and Crucial Conversations– Level 3 will improve your candidature for a number of leading job roles in the corporate world.  You can study further courses on how to improve communication and minimise conflicts in order to enhance your academic expertise, and add this as a skillset on your resume. Your skills will be recognised by potential organisations and you have the opportunity to land a well-paying job in the industry. Given below are job titles you can land, along with the average UK salary per annum according to

  • Supervisor (General) - £46,000 (Approximately)
  • Manager (General) - £65,000 (Approximately)

Course Curriculum

1.1 Intro video 00:05:00
1.2 Promo video 00:01:00
Apply a clear structure to the conversation
2.1 Preparing your problem statement 00:06:00
2.2 Getting into the right state 00:07:00
Feel comfortable and assured
3.1 Presenting your problem statement 00:04:00
3.2 Asking your critical question 00:03:00
Making the other person feel respected and appreciated
4.1 Listening to the other person 00:05:00
4.2 Agreeing on next steps 00:03:00
5.1 Finishing the conversation 00:03:00
6.1 Example 1 – breaking up 00:07:00
6.2 Example 2 – separation at work 00:07:00
6.3 Example 3 – Flatmate discussion 00:03:00
Bonus videos
7.1 Bonus – Crucial conversations 00:03:00
7.2 Bonus – Feedback 00:04:00
8.1. Conclusion 00:03:00
Mock Exam
Mock Exam: Conflict Management and Crucial Conversations 00:40:00
Final Exam
Final Exam: Conflict Management and Crucial Conversations 00:40:00
Certificate Download Guide
Certificate Download Guide 00:02:00

Students feedback


Average rating (6)
5 Star
4 Star
3 Star
2 Star
1 Star
    P H

    Patience Hunter

    February 03, 2023

    Some really sound ideas and suggestions which goes a long way in making difficult conversations productive. Thanks

    R B

    River Black

    February 23, 2021
    Well explored course

    The course in conflict management was well explored and the modules were discussed extensively.

    B F

    Bev Fisher

    February 19, 2021
    Simplified training

    The training was simplified.

    H W

    Harper Webb

    February 06, 2021
    Great provider

    I would like to thank the support team at Study365.

    R B

    Rowan Brooks

    January 26, 2021
    Thorough training

    I gained a new perspective of how to approach such conversations.

    M S

    Morgan Spencer

    January 15, 2021

    A satisfied learner – thank you!

WhatsApp chat