Hotel Receptionist Training - Classroom Course
Certificate in Professional Hotel Receptionist Training
Created by a highly skilled and experienced professional, this course shows you what it takes to become a Hotel Receptionist. This Professional Hotel Receptionist Training course has been designed to ensure that you have all the essential skills needed to enhance or start a career as a Hotel Receptionist. Whether you’re someone who is already working, or if you’re just starting out, this course is packed with useful information to help you to succeed.
This course is run by an experienced tutor (Gregory) who has worked in some leading hotel chains over last 15 years. Gregory has built this course based on his own experiences within the hospitality industry. His goal is to ensure you gain all the essential skills to work in the hospitality industry, and have a fantastic learning experience during the course.
Award : Certificate in Professional Hotel Receptionist Training
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When can I start?
♦ Understand the role of a Hotel Receptionist from a professional
♦ Get a full breakdown of the duties of a Hotel Receptionist
♦ Learn what it takes to become a Hotel Receptionist
♦ Check in / check out
♦ Telephone etiquette
♦ Being prepared and ready
♦ Complaints handling
♦ Critical situations
♦ Power of words
♦ Hotel jargon
♦ Data protection and security
♦ Overbooked hotel and booking out guest
♦ Financial indexes
♦ What is a hotel manager looking for?
♦ Learn from an expert Tutor
♦ Receive extra course material
♦ Accredited Certificate on successful completion
♦ Free access to the online version of the course
♦ Study Manual
♦ Free refreshments and Wi-Fi
♦ The fundamentals of the hospitality industry
♦ Everything you need to know about the role of a Hotel Receptionist
♦ How to behave and present yourself
♦ How to manage guests (even VIP guests) in a professional way
♦ How to make a booking
♦ How to check guests in
♦ How to check guests out
♦ How to manage calls to reception
♦ How to stay ahead and be prepared
♦ How to handle complaints
♦ How to handle emergency or difficult situations
♦ How to use language to your advantage
♦ How to understand hotel jargon
♦ What to do if you’ve overbooked
♦ The fundamentals of financial indexes
♦ How to boost your CV and impress in a job interview
♦ What Opera PMS is and the pros of using it
This course is suitable for anyone who hopes to work as a professional Hotel Receptionist, whether you have experience or not.
♦ You need to be at least 16 years old
♦ You should have a basic grasp of English, Maths and IT
You will receive an accredited Professional Hotel Receptionist Training certificate upon successful completion of the course.
Upon successful completion of this course you could become:
♦ Hotel Receptionist
♦ Corporate Receptionist
♦ Front of House Manager
♦ Hotel Manager
The average salary of a Hotel Receptionist in the UK is £15,407 per annum, and this will increase with experience. You could eventually become a Hotel Manager earning around £25,199 per annum (payscale.com).
Learners can cancel the course and receive a full refund 14 business days prior to the start date of the course. If we do not have 14 business days’ notice we cannot offer a refund.
Study365 reserve the right to reschedule any classroom session up to 48 hours prior to the classroom session. The session may be rescheduled due to tutor illness, low numbers of attendees for the session or other unforeseen circumstances.
Who will teach me?
Gregory Dragula is a Hotel Receptionist and Opera PMS instructor who has 15 years of industry experience. Gregory has been training Hotel Receptionists for the past seven years. He has worked for some of the world’s leading hotel chains as a hotel manager including Marriot, Millennium and RAC.