• LOGIN
  • No products in the basket.

Overview

Customer service is a critical to the overall growth and development of any company. Every organisation wants to provide excellent customer service, but it is a skill that must be mastered. The Diploma in Customer Relations and Opera PMS Software Training – Level 3 will give you an in-depth look at what it takes to have a customer-oriented approach and ensure customers are always satisfied. Customer service is important to many industries and sectors, particularly the hospitality industry. The course will equip you with the appropriate principles and practices on delivering the best customer service. Learn how to create a positive impression, understand customer service legislation and learn how to tackle queries, issues and requests. The course is an excellent guide for you to learn how to exceed customer expectations.

The course will also focus on Opera PMS Hotel Software training that will train you on how to use the application and become a professional hotel receptionist. The application is used to perform daily tasks set by the hotel professionally and efficiently. The Opera PMS application will teach you how to create a basic reservation, and complete check-in and check-out.

The Diploma in Customer Relations and Opera PMS Software Training – Level 3 will educate you on why customer service goes hand in hand with long-term growth. Learn the tips and techniques of how to turn one-time customers into return customers.

Why consider learning at Study 365?

With so many commitments in our lives, we may not have the time to learn new skills. The beauty of studying online is that you get to find this balance between your education and your daily commitments

Study 365 offers hundreds of online courses to students across the world. Gaining new skills has never been this easy as many of our courses are open to students with little or no qualifications or previous experience. All the courses are up-to-date, relevant, affordable, and will build on existing expertise or give you a jump-start to a new career. The courses are meticulously designed and equals what is offered in a classroom setting. With a solid reputation that has established and made us made us one of the most trusted and reliable online course providers we offer the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in your chosen career. You can learn at your own pace at Study 365 and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules, interactive quizzes and free resources which include Free CV writing pack, free career support and course demo to make your learning experience enriching and more rewarding. 

Learning Outcomes

  • Have a clear understanding of the roles and responsibilities in customer service in multiple industries.
  • Learn how to apply customer service skills in the hospitality industry.
  • Become an expert at using Opera PMS software training.
  • Learn how to tackle guests’ questions and queries, while working in the front of house operations.
  • Learn the fundamental basics of customer service and apply it in your business.
  • Learn how to communicate with customers using effective communication process.
  • Obtain customer feedback in order to polish your customer service programme.

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this Course aimed at?

  • Customer Service Managers, Customer Service Officers, Coordinators and Assistants
  • Hotel Receptionists, Hotel employees of all levels
  • Employees in multiple industries such as retail and public workers
  • Anyone who wants to learn about customer service

Entry Requirement

  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A recognised qualification at level 2 or above in any discipline.

Method of Assessment

This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain a professional qualification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.

Certification

Upon the completion of this course, you will be awarded the Level 3 Diploma in Customer Relations and Opera PMS Software Training by ABC Awards. The Certification will also include the summary of units learned. Each unit will include the specificities studied. You will gain a professional qualification and be viewed as a marketable candidate by potential employers who will recognise your skills and commitment demonstrated while following this course.

Course Code: QLS-04951

Awarding Body

ABC Awards is a leading national awarding body renowned for its extensive range of industry-standard accredited vocational qualifications. ABC Awards is Ofqual regulated and have an established reputation for cultivating high-quality and diverse skills and knowledge. They are committed to developing and awarding qualifications that showcase skills for employment. ABC Awards was established in 1998 and thousands of learners qualify for their vocational trainings each year. They offer a wide range of qualifications that cover multiple sectors and industries. They have a simplified process and learners are guaranteed to receive excellent value for money. ABC Awards ensures their partners receive the best possible service.

Progression and Career Path

Once you successfully completed the Level 3 Diploma in Customer Relations and Opera PMS Software Training, you will gain an accredited qualification that will give your career the jumpstart you have always wanted. With this qualification you can further expand your education or go onto work in numerous positions that will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to https://www.payscale.com is given below.

  • Customer Service Manager – £27,800 per annum
  • Customer Service Supervisor – £19,553 per annum
  • Customer Service Officer – £17,903 per annum
  • Hotel Receptionist – £7.35 per hour
  • Public Relations Coordinator – £23,298 per annum

Others jobs you can get

  • Customer Service Associate
  • Customer Service Representative
  • Hotel Management Trainees
  • Corporate Receptionist

Other Benefits

  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a NUS discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

Course Curriculum

1: Improve customer service and legislation
Improve customer service and legislation 00:00:00
2: Better Customer Communication for your Business
Better Customer Communication for your Business 00:00:00
3: Postive impression to deliver great customer service
Postive impression to deliver great customer service 00:00:00
☑ Assignment
Assignment Brief I – Diploma in Customer Relations and Opera PMS Software Training Level 3 00:00:00
☑ Submit your Assignment
Assignment Submission I – Customer Relations and Opera PMS Software Training Level 3 Certification 00:00:00
4: Handling Customer requests ,Queries & problems
Handling Customer requests ,Queries & problems 00:00:00
5: Having Good relationship with customers
Having Good relationship with customers 00:00:00
6: Manage Customer Feedback and Sales
Manage Customer Feedback and Sales 00:00:00
☑ Assignment
Assignment Brief II – Diploma in Customer Relations and Opera PMS Software Training Level 3 00:00:00
☑ Submit your Assignment
Assignment Submission II – Customer Relations and Opera PMS Software Training Level 3 Certification 00:00:00

Course Reviews

5

5
1 ratings
  • 5 stars1
  • 4 stars0
  • 3 stars0
  • 2 stars0
  • 1 stars0
  1. Really Helpful

    5

    This course has helped me immensely in identifying how to be a good hotel receptionist by gaining the training required.

41 STUDENTS ENROLLED


sage

Accredited Qualification


sage

Unit Summary


sage

Awarded By


sage sage

Buy with Confidence


UKRLP

cv

All students enrolled with Study365 are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews.

MORE INFO

cv

If you need career support Study365 is here for you. We provide excellent career support through our Career Support Service.

MORE INFO

TOTUM Card


NUS Extra CardEvery student of study365 is eligible to apply for a TOTUM card powered byNUS Extra, allowing you to enjoy great saving by top brands on the high-street and online.





Address: Study365, 406 White Horse Lane, London E1 3FY
Phone: 0203 874 9355​
Email: support@study365.co.uk

Certificate Code

Secure Payment
top