Diploma in Customer Service & Public Relations at QLS  Level 4

4.7( 3 REVIEWS )
Overview The Diploma in Customer Service & Public Relations at QLS Level 4 is designed for individuals to learn what …


The Diploma in Customer Service & Public Relations at QLS Level 4 is designed for individuals to learn what it takes to deliver exceptional customer service. Customer service is integral to any organisation and a company’s success lies on how well they treat their customers. The course is insightful and offers a modern perspective on how outstanding customer service makes a positive impact on customers, in turn affecting the overall growth and development of an organisation.

The course focuses on diverse topics that include the nature of customer service, how to handle customer complaints, importance of customer retention and how to monitor customer feedback.

Customer service is a skill that is in-demand in multiple sectors and industries. Customer service is not limited to getting the job done once, but many times. You may have repeat customers who keep coming back, and each time they will expect a positive experience which you should be ready to provide. Qualifying in this course will offer a great opportunity to enhance your vocational training and career. It is a practical course and knowledgeable course that will help you build a strong reputation, allowing success to come naturally.

The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a qualification but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Quality Licence Scheme, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Global Edulink* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current qualifications. Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

*Study365 is an approved reselling partner for Quality Licence Scheme courses under Global Edulink

  • Why consider learning at Study 365?
  • Learning Outcomes
  • Access Duration
  • Who is this Course aimed at?
  • Entry Requirement
  • Method of Assessment
  • Certification
  • Endorsed by
  • Progression and Career Path
  • Other Benefits

With so many commitments in our lives, we may not have the time to learn new skills. The beauty of studying online is that you get to find this balance between your education and your daily commitments

Study 365 offers hundreds of online courses to students across the world. Gaining new skills has never been this easy as many of our courses are open to students with little or no qualifications or previous experience. All the courses are up-to-date, relevant, affordable, and will build on existing expertise or give you a jump-start to a new career. The courses are meticulously designed and equals what is offered in a classroom setting. With a solid reputation that has established and made us made us one of the most trusted and reliable online course providers we offer the most convenient path to gain skills and training that will give you the opportunity to put into practice your knowledge and expertise in your chosen career. You can learn at your own pace at Study 365 and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules, interactive quizzes and free resources which include Free CV writing pack, free career support and course demo to make your learning experience enriching and more rewarding.

  • Have a clear understanding of the roles and responsibilities of customer service employees in multiple industries.
  • Learn the fundamental basics of providing customer service in a business environment.
  • Create a customer service programme based on best practices.
  • Learn how to communicate with customers effectively.
  • Learn how to respond to customer feedback appropriately.
  • Learn how to retain customers. 

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

  • Customer Service Managers, Customer Service Officers, Coordinators and Assistants
  • Hotel Receptionists, Hotel employees of all levels
  • Employees in multiple industries such as retail and public workers
  • Anyone who wants to learn about customer service
  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A qualification at level 3 or above in any discipline.

This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain an academic certification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.

Please Note: Additionally, £79 is charged for assessment and certificate and you need to pay that when you are submitting your assessments only (It is not required to pay initially when you are registering). This payment can be paid into 02 installments when you are submitting your assessments.

Those who successfully complete the course will be issued the Diploma in Customer Service & Public Relations at QLS  Level 4 by the Quality Licence Scheme.

Course Code: QLS-04952

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

Once you successfully completed the Diploma in Customer Service & Public Relations at QLS  Level 4 you will gain the knowledge that will give your career the jumpstart you have always wanted. With this certification you can further expand your education or go onto work in numerous positions that will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to https://www.payscale.com/career-path-planner is given below.

  • Customer Service Manager - £27,800 per annum
  • Customer Service Supervisor - £19,553 per annum
  • Customer Service Officer - £17,903 per annum
  • Hotel Receptionist - £7.35 per hour
  • Public Relations Coordinator - £23,298 per annum

Others jobs you can get

  • Customer Service Associate
  • Customer Service Representative
  • Hotel Management Trainees
  • Corporate Receptionist
  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a TOTUM discount card

Course Curriculum

1: Nature of Customer Service
Nature of Customer Service
2: The basic principles of Business
The basic principles of Business – Part I
The basic principles of Business – Part II
3: Handling Customer complaints
Handling Customer complaints
☑ Assignment
Assignment Brief I – Diploma in Customer Service & Public Relations at QLS Level 4
☑ Submit your Assignment
Assignment Submission I – Diploma in Customer Service & Public Relations at QLS  Level 4
4: How important is Customer Retention
How important is Customer Retention
5: Monitor Customer Service practices and Improve feedback
Monitor Customer Service practices and Improve feedback
6: Treating employees equally
Treating employees equally
7: Employee performance and Conflicts Management
Employee performance and Conflicts Management
☑ Assignment
Assignment Brief II – Diploma in Customer Service & Public Relations at QLS Level 4
☑ Submit your Assignment
Assignment Submission II – Diploma in Customer Service & Public Relations at QLS  Level 4

Students feedback


Average rating (3)
5 Star
4 Star
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1 Star
    A W

    Adam Waller

    March 11, 2019
    Diploma in Customer Service & Public Relations

    A great course indeed which helped me to develop myself greatly in the areas of customer services.

    S C

    Shelby Cooper

    February 21, 2019
    One Worthy Course

    One worthy course. I had an absolutely great learning experience.

    A T

    Alice Thurlow

    February 20, 2019
    A Valuable Course

    Rich in content and very useful for professional development. A valuable course indeed.

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