• LOGIN
  • No products in the basket.

Overview

The Diploma in Customer Service & Public Relations – Level 4 is designed for individuals to learn what it takes to deliver exceptional customer service. Customer service is integral to any organisation and a company’s success lies on how well they treat their customers. The course is insightful and offers a modern perspective on how outstanding customer service makes a positive impact on customers, in turn affecting the overall growth and development of an organisation.

The course focuses on diverse topics that include the nature of customer service, how to handle customer complaints, importance of customer retention and how to monitor customer feedback.

Customer service is a skill that is in-demand in multiple sectors and industries. Customer service is not limited to getting the job done once, but many times. You may have repeat customers who keep coming back, and each time they will expect a positive experience which you should be ready to provide. Qualifying in this course will offer a great opportunity to enhance your vocational training and career. It is a practical course and knowledgeable course that will help you build a strong reputation, allowing success to come naturally.

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Study 365 has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Study 365 to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

Why consider learning at Study 365?

With so many commitments in our lives, we may not have the time to learn new skills. The beauty of studying online is that you get to find this balance between your education and your daily commitments

Study 365 offers hundreds of online courses to students across the world. Gaining new skills has never been this easy as many of our courses are open to students with little or no qualifications or previous experience. All the courses are up-to-date, relevant, affordable, and will build on existing expertise or give you a jump-start to a new career. The courses are meticulously designed and equals what is offered in a classroom setting. With a solid reputation that has established and made us made us one of the most trusted and reliable online course providers we offer the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in your chosen career. You can learn at your own pace at Study 365 and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules, interactive quizzes and free resources which include Free CV writing pack, free career support and course demo to make your learning experience enriching and more rewarding.

Learning Outcomes

  • Have a clear understanding of the roles and responsibilities of customer service employees in multiple industries.
  • Learn the fundamental basics of providing customer service in a business environment.
  • Create a customer service programme based on best practices.
  • Learn how to communicate with customers effectively.
  • Learn how to respond to customer feedback appropriately.
  • Learn how to retain customers. 

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this Course aimed at?

  • Customer Service Managers, Customer Service Officers, Coordinators and Assistants
  • Hotel Receptionists, Hotel employees of all levels
  • Employees in multiple industries such as retail and public workers
  • Anyone who wants to learn about customer service

Entry Requirement

  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A recognised qualification at level 3 or above in any discipline.

Method of Assessment

This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain an academic certification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.

Please Note: Additionally, £79 is charged for assessment and certificate and you need to pay that when you are submitting your assessments only (It is not required to pay initially when you are registering). This payment can be paid into 02 installments when you are submitting your assessments.

Certification

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Course Code: QLS-04952

Accredited Body

Accredited body (Accreditation) ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Progression and Career Path

Once you successfully completed the Level 4 Diploma in Customer Service & Public Relations, you will gain the knowledge that will give your career the jumpstart you have always wanted. With this certification you can further expand your education or go onto work in numerous positions that will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to https://www.payscale.com is given below.

  • Customer Service Manager – £27,800 per annum
  • Customer Service Supervisor – £19,553 per annum
  • Customer Service Officer – £17,903 per annum
  • Hotel Receptionist – £7.35 per hour
  • Public Relations Coordinator – £23,298 per annum

Others jobs you can get

  • Customer Service Associate
  • Customer Service Representative
  • Hotel Management Trainees
  • Corporate Receptionist

Other Benefits

  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a TOTUM discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

Course Curriculum

1: Nature of Customer Service
Nature of Customer Service 00:00:00
2: The basic principles of Business
The basic principles of Business – Part I 00:00:00
The basic principles of Business – Part II 00:00:00
3: Handling Customer complaints
Handling Customer complaints 00:00:00
☑ Assignment
Assignment Brief I – Diploma in Customer Service & Public Relations Level 4 00:00:00
☑ Submit your Assignment
Assignment Submission I – Customer Service & Public Relations Level 4 00:00:00
4: How important is Customer Retention
How important is Customer Retention 00:00:00
5: Monitor Customer Service practices and Improve feedback
Monitor Customer Service practices and Improve feedback 00:00:00
6: Treating employees equally
Treating employees equally 00:00:00
7: Employee performance and Conflicts Management
Employee performance and Conflicts Management 00:00:00
☑ Assignment
Assignment Brief II – Diploma in Customer Service & Public Relations Level 4 00:00:00
☑ Submit your Assignment
Assignment Submission II – Customer Service & Public Relations Level 4 00:00:00

Course Reviews

4.7

4.7
3 ratings
  • 5 stars2
  • 4 stars1
  • 3 stars0
  • 2 stars0
  • 1 stars0
  1. A Valuable Course

    5

    Rich in content and very useful for professional development. A valuable course indeed.

  2. One Worthy Course

    5

    One worthy course. I had an absolutely great learning experience.

  3. Diploma in Customer Service & Public Relations

    4

    A great course indeed which helped me to develop myself greatly in the areas of customer services.


Endorsed by


sage

Certificate of Achievement


sage

Learner Unit Summary


Buy with Confidence


UKRLP

cv

All students enrolled with Study365 are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews.

MORE INFO

cv

If you need career support Study365 is here for you. We provide excellent career support through our Career Support Service.

MORE INFO

TOTUM Card


NUS Extra CardEvery student of study365 is eligible to apply for a TOTUM card powered byNUS Extra, allowing you to enjoy great saving by top brands on the high-street and online.





Address: Study365, 406 White Horse Lane, London E1 3FY

Certificate Code

Secure Payment
top