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Often working in an administration role or as a receptionist provides progression and can lead to management roles. If you hope to work in an office or reception environment then this course is perfect. Whether you have some experience or are a beginner, the course covers everything in an easy-to-understand style, and you will have help from a personal tutor whenever you need it.

What will I learn?

The course provides the the opportunity to study:

  • Telephone manner / skills
  • Various reception roles (hairdressing, hotel, front desk and more)
  • The 90:90 Principle
  • How to communicate with customers / clients
  • Dealing with difficult customers
  • Various kinds of questions / how to ask the right questions
  • Listening skills

As you can see, the course covers the fundamentals of receptionist duties, and also covers more advanced areas. This is so candidates are able to build knowledge and will be fully prepared for work. Take the skills you learn from us and kick start a fantastic and successful career.

Learning with Study 365 has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

Who is this course for?

  • Individuals who would like to start working as a Receptionist.
  • Experienced Receptionist who wants to develop and hone skills.

Course Description:

This Professional Receptionist Training course covers following modules:

  • Meeting and Greeting Visitors
  • The role of the Receptionist
  • Principles to create powerful first impression
  • Principles to confirm how does you message comes across
  • How can you identify the customer needs?
  • Learning to Listen
  • Handling difficult customers and difficult situation

Method of Assessment:

At the end of the course learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.


Successful candidates will be awarded certificate in “Receptionist Training“.

Entry Requirements:

Learners must be age 17 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.

Career Path:

There are many careers open to you with this qualification, such as:

  • Office Assistant
  • Administrator
  • Administrative Assistant
  • Receptionist
  • Legal Secretary
  • Medical Receptionist
  • Executive Assistant
  • Personal Assistant


Still not convinced?

Download our course brochure & learn more about this course.

Course Curriculum

Download Materials
Course Materials Receptionist Training 00:00:00
1: Professional Receptionist Training Course Objectives
Professional Receptionist Training Course Objectives 00:04:00
2: The 90: 90 Principle to create a powerful first impression
The 90: 90 Principle to create a powerful first impression 00:22:00
3: Hot Telephone Tips
Hot Telephone Tips 00:12:00
4: Get the facts- ask the right questions
Get the facts- ask the right questions 00:21:00
5: Discuss Solutions- learning to listen
Discuss Solutions- learning to listen 00:10:00
6: Dealing with difficult customers
Dealing with difficult customers 00:20:00
Final Exam
Exam: Receptionist Course 00:30:00

CPD Accredited




Awarded by iAP

Awarded by iAP

CPD Accredited Partner

CPD Accredited

CPD Membership No: 10582

Study independently accredited and recognised CPD courses. Gain your certification today.

cvAll students enrolled with STUDY365 are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews.

cvIf you need career support STUDY365 is here for you. We provide excellent career support through our Career Support Service.


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Address: Study365, 406 White Horse Lane, London E1 3FY

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