Often working in an administration role or as a receptionist provides progression and can lead to management roles. If you hope to work in an office or reception environment then this course is perfect. Whether you have some experience or are a beginner, the course covers everything in an easy-to-understand style, and you will have help from a personal tutor whenever you need it.
What will I learn?
The course provides the the opportunity to study:
- Telephone manner / skills
- Various reception roles (hairdressing, hotel, front desk and more)
- The 90:90 Principle
- How to communicate with customers / clients
- Dealing with difficult customers
- Various kinds of questions / how to ask the right questions
- Listening skills
As you can see, the course covers the fundamentals of receptionist duties, and also covers more advanced areas. This is so candidates are able to build knowledge and will be fully prepared for work. Take the skills you learn from us and kick start a fantastic and successful career.
Learning with Study 365 has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.
This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.
Who is this course for?
- Individuals who would like to start working as a Receptionist.
- Experienced Receptionist who wants to develop and hone skills.
This Professional Receptionist Training course covers following modules:
- Meeting and Greeting Visitors
- The role of the Receptionist
- Principles to create powerful first impression
- Principles to confirm how does you message comes across
- How can you identify the customer needs?
- Learning to Listen
- Handling difficult customers and difficult situation
Method of Assessment:
At the end of the course learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.
Successful candidates will be awarded certificate in “Receptionist Training“.
Learners must be age 17 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.
There are many careers open to you with this qualification, such as:
- Office Assistant
- Administrative Assistant
- Legal Secretary
- Medical Receptionist
- Executive Assistant
- Personal Assistant
|Course Materials Receptionist Training||00:00:00|
|1: Professional Receptionist Training Course Objectives|
|Professional Receptionist Training Course Objectives||00:04:00|
|2: The 90: 90 Principle to create a powerful first impression|
|The 90: 90 Principle to create a powerful first impression||00:22:00|
|3: Hot Telephone Tips|
|Hot Telephone Tips||00:12:00|
|4: Get the facts- ask the right questions|
|Get the facts- ask the right questions||00:21:00|
|5: Discuss Solutions- learning to listen|
|Discuss Solutions- learning to listen||00:10:00|
|6: Dealing with difficult customers|
|Dealing with difficult customers||00:20:00|
|Exam: Receptionist Course||00:12:00|