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IT Service Management 2016 – Ebook Version


Support for your ITSM Foundation exam

By (author) John SansburyErnest BrewsterAidan LawesRichard Griffiths

Publication date: 21 Mar 2016

ISBN: 9781780173207


Whether you’re preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.


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